K West Hotel & Spa
Richmond Way Shepherds Bush, London W14 0AX England
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About
#553 of 3,039 hotels in London
Location
4.1
Cleanliness
4.3
Service
4.0
Value
3.7
Travelers' Choice
GreenLeaders Silver level
Welcome to K West Hotel & Spa, your London “home away from home.” K West Hotel & Spa aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Nearby landmarks such as Tardis Police Box (1.3 mi) and Royal Albert Hall (1.7 mi) make K West a great place to stay when visiting London.
You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a refrigerator, and you can stay connected during your stay as K West offers guests free wifi.
The hotel features a 24 hour front desk, a concierge, and room service. Plus, K West offers a hot tub and breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, parking is available.
While visiting London, you may want to try some souvlaki at one of the nearby restaurants, such as Santorini Restaurant, The Real Greek Marylebone, or It's all Greek to me.
If you’re looking for something to do, Kyoto Garden (0.5 mi), Notting Hill (1.0 mi), and Holland Park (0.5 mi) are a nice way to spend some time, and they are all within walking distance of K West.
K West Hotel & Spa puts the best of London at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Meeting rooms
Parking garage
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Steam room
24-hour security
Baggage storage
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Walk-in shower
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Residential Neighborhood
Languages Spoken
English, Spanish, German, Italian and 2 more
Location
Richmond Way Shepherds Bush, London W14 0AX England
K West Hotel & Spa
Getting there
Good for walkers
Grade: 85 out of 100
85
Heathrow Airport
10.5 mi•
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London City Airport
11.5 mi•
See all flights
Shepherd's Bush
4 min•Underground
Rental Cars
65 Restaurants
within 0.3 miles
4667Reviews109Q+A100Room tips
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The room size was amazing but when arrived there waa hairs on my towel. Left over rose petals at the back of the bath and the bath felt scummy when i got in. A few staines on the towels.£15 a drink is a bit steep. Nice there was an ice machine outside are room. Weird i didn't have to check in at the reception as its all done online but good you can use your phone to get in ur room but not so good when your phone is dead
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel was shocking and absolutely nothing like its website. For what it cost it was awful and i wish I’d booked a premier inn. We paid a little more wanting a tiny more luxury and to use the spa but what we had was much worse. It was very smelly, room was tiny (although they told us we had an upgrade- booked a superior room). We had twin room beds hard, pillows hard and obviously very old and lumpy. Smell hit you in whole hotel but particularly in room. Bath plug whole clearly blocked as water did not empty out after showering. Towels get tinge, furniture chipped and outdated and TV just did not work. There was considerable noise beyond midnight with people shouting up and down corridors and outside noise from 530 am - we slept for about 4 hours. The room was boiling hot and air conditioning making it worse. I am so glad we did not book breakfast. As for the spa well !!! I booked us in a few days before to use it and was shocked to be told as a guest we had to pay. It looked fab on website so thought ok it will be worth it. On arrival in spa was time reduced price if £15 from £25 each as temp in jacuzzi not as hot as should be. I thought ok. We went in and it was just awful. One dim light on steam room no light on and hose pipe in middle of floor, whole place stunk, jacuzzi area looks fair size and main feature was very small and cold so could not be used. The only thing could use was sauna that looked ok. Whole area dated and awful. We had refund and left immediately All in all staying here ruined what was planned to be a mother and daughter shopping trip we were too exhausted to enjoy it. My advise is don’t book to stay here…
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
To be honest I wasn't going to leave a review but for the cost it wasn't worth it. For what I got it would of been best to stay at the ibis around the corner. The lights were dust ridden, both bedside tables had spilt cup stains in and the bed had hair in it. I just wanted a stress free weekend hence why I didn't complain. Something I would of expected from Ibis!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nice hotel. Improvement in some areas of cleanliness and welcoming upon arrival Ideal for overnight stay Expensive but it is London More staff needed answering lobby phone Can get noisy at certain times of the evening
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Date of stay: November 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Pillows, bed, sofa, tv, shower, bath, everything was incredible so comfy, clean and blissful. Thank you for a lovely experience for my girlfriend’s birthday. Would highly recommend the spa and date night experience definitely worth the money. Lovely spacious room with a super queen sized bed and lovely bath and shower, also we had a lovely seating/living room were we relaxed in the evening after our spa.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed for 1 night (Sat - Sun) in the superior double room. Check in and staff were great. But the room was very basic and it felt like it needed an update. The TV in the room was dated and didn't have the functions most new TV technology has. So you are stuck with basic channels, and no other form of entertainment (music, or channels for movies etc). So even if you wanted to bring you own tech ( like Firestick for music or TV apps) it doesn't work. Just felt like I was getting a lower standard overall than home life - which is not what you expect from a hotel. Booked the spa at an additional cost of £25per person - and was told 15 mins before our time slot that the Jacuzzi was not working, so we just made the most of the Steam and Sauna - not worth the price. Breakfast was also an additional charge, which was ok. Overall, having been to KWest a couple of times before, this visit wouldn't inspire me to return.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nice staff, great to be able to check in before I arrived and get e digital key on my cell - I even got a notification when my room was ready. Location is super. Staff were helpful and kind - breakfast was excellent too!
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This was my fourth time staying at K-west and once again I enjoyed it soooo much. I heard about their closing for renovations coming December so I just had to visit before closing. A few new faces in the staff, but they were all great and super lovely and helpful! This time I did not use the spa, but the restaurant for breakfast and dinner was amazing. They definitely improved that in the past years! Furthermore the room was good, clean. However the renovations are definitely needed to bring back the spark of the hotel! The concept is great, but they can definitely utilize it more. If I may give a tip for the renovations, more outlets pls! We only had outlets on one side of the bed and some people nowadays use their phone as an alarm clock (me) 😅 Overall a great stay once again and I cannot wait to be back once the hotel reopens!…
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I would have liked to rate the hotel 4 out of 5 but “very good” does not cut it sadly. We stayed for one night in an executive room which is a very decent size. The room was supposed to have bathrobes and slippers but I had to ask for these and nearly did not get them. They should have been in the room already as per the booking description. The TV played standard programmes from Freeview which was fine but the menus also featured ITV iplayer, BBC catch up etc non of which worked, a bit annoying as I spent time trying to get them to work ! The room itself did smell a little, possibly smoke , not quite sure what but it wasn’t a fresh smell of a clean room . The window had been left open to air it so someone knew. It was also cold when we arrived so the usual ‘work out’ how the heating works routine took place. An executive room with no coffee is a point dropper, sorry but this is really rubbish. Either put coffee bags in there or a machine ! A kettle and three types of tea were available and a decent sized fridge.. An ice machine is available on every floor which is good. The bathroom was functional but you could tell it was getting old along with the 20 year old tiles. There was little space to put things and the shower took a bit of working out, you had to swing the whole tap to the right then turn the “on off” dial the other way to get the hand held part to work, both actions had to be done or it wouldn’t work. I haven’t seen a shower set up like that before but I know now ! The main shower head had quite a few of the rubber water nozzles missing so it did not work well. On a plus note there was a decent portable mirror for ladies to do their makeup but the main down side to the bathroom was the partially frosted glass door that gave little privacy should you want it. We didn’t use the bar but we did use the gym which was well laid out with excellent equipment. Two points here - there was no visible means of being able to wipe down the equipment one used with any sort of anti bac spray -plus the whole place was in dire need of a really good clean. The spa is an extra £25 per person but we didn’t use that area. Parking is limited but we got a space and you pay about £30 a day. The car park spaces nearest the entrance are under trees so your car will be covered in leaves if you park there but that probably won’t bother most people. Finally one last slightly negative point is the whole place feels dated. The picture online makes the place look really good, reality is a grey tired building with old towels helping seal windows. It needs a make over really. Plus points were - good staff at reception, a huge very comfortable bed, plug sockets and USB ports , a desk to work from, plenty of coat hangers, an ironing board and heating that worked even when you left the room. Also my room key worked every time. Shame the hotel wasn’t better, the location is great for Westfield and Hammersmith, parking was good for me as well as I got an undercover space but on the whole some of the new travel lodges like the one at T4 Heathrow wipe the floor with this place and are a lot cheaper so a 3 is really being generous. If someone else was paying I would stay again but only for business and only for the location and parking.…
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: Take your own coffee for the room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We had a lovely time; everyone was very happy and welcoming. The bed was comfy, and the room was very spacious. The dinner and breakfast was lovely. We did note that a couple of the facilities seemed a little warn or didn't work and could do with a touch of paint. Other than that, it was a lovely experience.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nanyu N, Guest Services / Front Office at K West Hotel & Spa
Responded 3 weeks ago
Dear Olivia B, Thank you for taking the time to share your feedback with us. I am delighted to hear that you had a lovely time during your recent stay at our establishment. It brings us great joy to know that everyone was happy and welcoming, and that you found the bed comfortable and the room spacious. I appreciate your kind words about our dinner and breakfast offerings. It is always gratifying to receive positive feedback regarding our culinary offerings, as we strive to provide a delightful dining experience for our guests. Furthermore, thank you for sharing your observation regarding a few facilities that appeared worn or were not functioning properly. I apologize for any inconvenience this may have caused you. I am happy to confirm that we will undergo a full refurbishment during 2024 and once we re-open, I do hope you will give us the opportunity to welcome you back for another stay with us in our brand new property! Kind regards, Nanyu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$164 - $293 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
k west hotel and spa, k west london
LOCATION
United KingdomEnglandLondonHammersmith / Fulham
NUMBER OF ROOMS
220
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Frequently Asked Questions about K West Hotel & Spa
What are some of the property amenities at K West Hotel & Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at K West Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at K West Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at K West Hotel & Spa?
Yes, a parking garage and paid private parking on-site are available to guests.
Are there opportunities to exercise at K West Hotel & Spa?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at K West Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does K West Hotel & Spa offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at K West Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, German, Italian, Polish, and Ukrainian.
Is K West Hotel & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.