We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Norfolk Towers Hotel

Visit hotel website
About
Location
Cleanliness
Service
Value
Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Laundry Service
Non-Smoking Hotel
Public Wifi
Self-Serve Laundry
Room features
Suites
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Good to know
HOTEL CLASS
Hotel links
Visit hotel website
Special Price:Up to 15% OFF Room Rate
Location
Full view
100Great for walkers
Grade: 100 out of 100
142Restaurantswithin 0.25 miles
15Attractionswithin 0.25 miles
Reviews (211)
Filter reviews
151 results
Traveler rating
47
60
19
8
17
Traveler type
Time of year
LanguageEnglish
More languages
47
60
19
8
17
Show reviews that mention
All reviews paddington station continental breakfast modern boutique hotel hotel staff were friendly edgware road excellent wifi heathrow express lovely hotel small room one night stay executive room nice bathroom thoroughly enjoyed our stay lancaster gate located close room was spotless would stay here again
FilterEnglish
Updating list...
1 - 5 of 151 reviews
Reviewed yesterday via mobile

The rooms are all way smaller than the pictures show. It’s good, sky photography. Also, the WiFi barely works. You get speeds of 0.2 Mbps in your room which is essentially unusable. The staff don’t really listen to concerns and just say there is nothing...More

Date of stay: December 2018
Thank 4,827,472
Hotel's Favorite
Reviewed July 11, 2018

Nicely decorated hotel with nice room. Very tidy and clean. I had a very small room but it offered everything I needed for my 3 nights stay. Didn't try the restaurant but the menu and the two cours dinner offer looked really inviting. The hotel...More

Date of stay: June 2018
Thank Arnd S
Response from norfolktowers, General Manager at The Norfolk Towers HotelResponded July 18, 2018

Dear Arnd S, Thank you for taking the time out to post on TripAdvisor regarding your recent stay with us. We strive to provide each and every guest with a ‘warm and welcome’ stay so I am pleased to know that you were all well...More

Reviewed 4 weeks ago via mobile

I had a two night business trip and stayed in one of the basement rooms which was amazing. Very spacious and good amenities. The reception team were pleasant and helpful. I ordered room service and they had run out of the Thai curry which was...More

Date of stay: October 2018
Thank 745JohnM
Response from norfolktowers, General Manager at The Norfolk Towers HotelResponded 2 weeks ago

Dear 745JohnM, Please accept our sincere apologies for your unsatisfactory experience. While we continue our drive for continuous improvement, it would be of great help to us if we can discuss your feedback further. If you would like to connect with us, please do send...More

Reviewed 4 weeks ago via mobile

Booked a club double room for a single night. Checked in, paid for the room and then discovered they changed my booking to a cosy single room (room 116, tiny room and I can't fit my luggage anywhere) while still charging the same price! I...More

Date of stay: November 2018
Thank Jimmy H
Reviewed 4 weeks ago via mobile

We arrived sat the 10th november and checked in.When we saw the room it was alot smaller than expected. When we asked about whether we had a club or an exective room we were greeted bluntly which no one would actually answer properly. On tues...More

Date of stay: November 2018
1  Thank madgemurphy
Response from norfolktowers, General Manager at The Norfolk Towers HotelResponded 2 weeks ago

Dear Madgemurphy, Please accept our sincere apologies for your unsatisfactory experience. While we continue our drive for continuous improvement, it would be of great help to us if we can discuss your feedback further. If you would like to connect with us, please do send...More

View more reviews
Questions & Answers
Ask a question
dgtrip19
August 16, 2018|
AnswerShow all 2 answers
Response from Traveleasy | Reviewed this property |
It is smaller than an American Queen
1
Vote
RogerJ1628
August 1, 2018|
AnswerShow all 2 answers
Response from Derek V | Reviewed this property |
no
0
Votes
sarahcavana
July 11, 2018|
AnswerShow all 7 answers
Response from Sonny1961 | Reviewed this property |
Yes in our room there was a hairdryer
0
Votes
Room Tips
"Don't book a Suite- they are in the basement."
jasontravels78
Oct 19, 2018
Read review
"Our room was on the 4th floor with lift service - no issues."
john_chapman6
Sep 17, 2018
Read review
"All rooms are rather small but comfortable and well equipped"
costas20152015
Apr 11, 2018
Read review
"We were on 5th floor and it was very quiet ."
529derekv
Feb 25, 2018
Read review
Show More 
PRICE RANGE
$120 - $301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
norfolk hotel londonthe norfolk hotelnorfolk towers hotel london
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
85
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing