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Pullman London St Pancras Hotel

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100 - 110 Euston Road, London NW1 2AJ England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1893)
Room & Suite (477)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#151 of 1,154 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Pullman London St Pancras is excited to be back! Whilst we were forced to close, during this period we have worked hard to ensure your safety, and we assure you that the most stringent cleaning standards & operational protocols have been put in place so that we can, without a doubt, welcome you in the most elevated conditions. There will be some noticeable and important changes to the way we operate so that we continue to protect you and our team. Our newly designed GA KingsX Bar & Kitchen will once again be ready for you to meet up with friends, family and colleagues in the new “social distanced” normal. From a delicious A la Carte breakfast offering and all day dining and drinks selection, a brand new Outdoor Lounge Terrace and “Get in & take out” Coffee Shop, GA KingsX promises to be the place to relax and enjoy. Private zoom zones and hybrid meeting spaces are ready and waiting, to ensure you keep connected. Our teams are ready to make your stay successful once again We look forward to welcoming you back so that once again, you can #UpYourGame with us.
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Room & Suite (477)477
Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Special diet menus
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Laptop safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French
5,603Reviews72Q+A100Room tips
Traveler rating
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  • 66
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Popular mentions
gpotter10 wrote a review Nov 2020
Greater London, United Kingdom3 contributions
After a nightmare week of collapsing ceilings and being forced to couch surf for a week I finally snapped and booked a night in a hotel just to get some time for myself and to sleep in a proper bed. I picked Pullman because it was competitively priced and a little more stylish than the budget hotels. I could have spent half the price and stayed in a Travelodge or budget hotel but I wanted somewhere with some character, a proper sized bed and a sauna if I wanted to use it. I guess I wanted to treat myself after a sh**ty week. The hotel didn't disappoint at all! The lobby, reception and bar is stylish and new. Everything flowed and checking in was quick and easy. Of course I stayed during the pandemic and a week before Lockdown 2.0 kicked in so it was quiet but the staff were AMAZING! Each staff member I interacted with were friendly, genuine and professional. They checked me in and took care of me and even though I only stayed for a night I felt like I had stayed for longer so personable was the service. My room was incredible and the bed perfect. The signal to the TV was a little shaky and cut out a bit but the WiFi was very very good for a hotel. The bathroom was clean and everything worked. It was a great experience. I cannot recommend this place enough. I never write reviews, you can tell by the date of my last one but I wanted to review this place because the staff were brilliant. If you're looking for a stylish, clean, centrally located well priced hotel then this is it.
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Date of stay: October 2020
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Pep_60_11 wrote a review Sep 2020
Notts8 contributions6 helpful votes
Hotel's Favorite
I have stayed in the Pullman a few times, and was so happy to hear it was now back open for business. Had a great stay and visit to London. The team were so welcoming and have it just right to ensure their usual friendliness, great service and staying safe.
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Date of stay: August 2020
Value
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Response from Charlotte de Lastelle, Guest Services / Front Office at Pullman London St Pancras Hotel
Responded Sep 2, 2020
Dear Pep_60_11, I am delighted to know that you were able to experience the same high-quality service from us while also being reassured by the measures we've taken to make you and all our guests feel All Safe! Thank you so much for taking the time to share those great compliments, we always really appreciate it. The team and I look forward to welcoming you back home soon for another great stay in London! Kind regards, Charlotte de Lastelle Quality & Guest Experience Manager
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JessiicaRamirezfromI wrote a review Nov 2020
London, United Kingdom3 contributions
The team was very welcoming , specially Eduardo, Johan,Mitchell, and the two breakfast team members who served us our breakfast every morning. Thank you again for giving us one of the best views of the hotel :D Stay safe!
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Review collected in partnership with Accorhotels.com
Date of stay: November 2020
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PawPrint401 wrote a review Oct 2020
London, United Kingdom3 contributions3 helpful votes
We completely loved our stay at Pullman St. Pancras. Everything from check-in to our departure was immaculate and the level of service we were provided by every single member of the team was outstanding. The room, which was so thoughtfully complimentary upgraded, was fabulous and clean to very high standards. Breakfast choice was wide and different and the quality of the food was excellent. Throughout our entire stay we felt extremely safe as the hotel and staff have taken every single measure to ensure regulations and restrictions are fully respected. The level of the service provided was mind-blowing and we particularly loved the attention and friendliness provided by Johan, Csaba and Marius. Will definitely be back!
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Charlotte de Lastelle, Other at Pullman London St Pancras Hotel
Responded Oct 26, 2020
Dear @PawPrint401, Thank you so much for taking the time to share these kind words. It is great to know that every aspect of your stay was beyond your expectations, and that our team made you feel at home and safe! Rest assured that your compliments will be passed on to Johan, Csaba and Marius; they will be delighted to know what great memories they left you with. We definitely look forward to welcoming you back to your London home. Kind regards, Charlotte de Lastelle Guest Experience Manager
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sara c wrote a review Oct 2020
Manchester, United Kingdom7 contributions8 helpful votes
Visited the hotel recently. As a whole was disappointed and so was my partner. That is not to say, that there are, fabulous staff working very hard in exceptional times! It was obvious from the start they’d forgotten about what was said at booking! This first became obvious with the panic in the receptionist eyes. It was confirmed as my partner arrived to the room just as the champagne was being delivered which had been pre ordered! To be concluded with my arrival and as when we both arrived to our room the second dressing gown was arriving!!! JUNIOR SUITE? We booked a meal at the restaurant that evening and glad we did! It was excellent... a few misunderstandings on what a large plate included and a small wait on additional seasoning/sauces after realising our earlier questions hadn’t been fully understood on both parts! The restaurant was busy and at these times full to its legal capacity! Never once did I feel that the guidelines were not being adhered too and overall felt confident and safe in my surroundings. Yet once again the original booking had been dismissed... as a couple we were placed on a round table meant for 4 (at least) there was no intimacy...on top of this it was in front of the kitchen... I’ll now just say that I personally love an open kitchen ... and in any other circumstance I’d be overjoyed with where we were sat! But it wasn’t any other circumstance ... it was awkward, felt very overlooked and uncomfortable! There were a few staff members that shone that evening... I’m embarrassed to not know their names...and I apologise! I think I spent most of the night calming down my partner as what he thought he’d planned as a perfect night was going sorry for northern language but “Tits Up” Actually to be honest all restaurant staff in the evening were fabulous! Extremely attentive - we didn’t wait for anything! (Ok apart from butter sauce but as I’ve said mis communication) There are two members of staff I wish to point out; as I feel their service and personality shone out above the rest! Moving on to breakfast which of course was pre booked with our “package” !!!!! On arrival the lovely lady wasn’t able to find our reservation - she chose the best option - seat us first then deal with issue! It all went to pot! We ordered coffees - they didn’t arrive! The lovely lady came back to our table to ask our room number again ... I corrected this twice as 102 not 110 and yet still unable to find us? Then After also giving surname ... it was resolved! We actually happened to be second on the list that she had in her hand! We also got looks from staff - when we tried to get their attention - as if to say “you’ve not ordered yet”. We were still waiting on menus/service from individual waiting on staff! Let alone our bleeding Lattes! I know! I appreciate it’s the hardest of time’s! Yet now more than ever people/companies/ businesses/ staff need to pull together ... I’ve left this till last THOSE 2 STAFF MEMBERS as I did earlier say I didn’t get names so I’ll have to describe them ... FIRST: Male... tall... bald (shaved?!)...has an accent...is very confident ... he sorted out our cheeseboard/dessert conundrum ... was humorous, knowledgable, and assertive! SECOND: Female... mid height... long dark hair... accent but her English is immaculate... very helpful and always had a smile on her face! Both of them where at breakfast before we left at 09:45 I am truly sorry I never got names to give them their true recognition ...but I hope description dies help ... Thank you for a lovely evening ...
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Date of stay: October 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Charlotte de Lastelle, Other at Pullman London St Pancras Hotel
Responded Oct 26, 2020
Dear D3687HWsarac, Thank you so much for taking the time to share such detailed feedback with us. While I am sorry that you were disappointed by several mishaps that happened during your stay, it is great to know that you were fully satisfied with our team's attention during your dinner. In order to investigate the issues with your pre-booking requests and breakfast experience, and take action accordingly, I would just need to know the dates of your stay. This will also allow me to identify the team members you are referring to - as several of them match the description. If you could contact me directly at charlotte.delastelle@accor.com I would be more than happy to look into all this. Thank you again for sharing your thoughts and providing the team with such great compliments; I look forward to hearing from you! Kind regards, Charlotte de Lastelle Guest Experience Manager
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PRICE RANGE
$202 - $343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london st pancras hotel london, accor london st pancras, london novotel, novotel london euston, novotel euston
FORMERLY KNOWN AS
Novotel
LOCATION
United KingdomEnglandLondonEuston / Kings Cross /St Pancras / Paddington / Maida Vale
NUMBER OF ROOMS
312
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Frequently Asked Questions about Pullman London St Pancras Hotel
Which popular attractions are close to Pullman London St Pancras Hotel?
Nearby attractions include HintHunt (0.2 miles), British Library (0.07 miles), and St. Pancras International Station (0.2 miles).
What are some of the property amenities at Pullman London St Pancras Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman London St Pancras Hotel?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at Pullman London St Pancras Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Pullman London St Pancras Hotel?
Conveniently located restaurants include Albertini Restaurant, Pizza Sophia, and Indian Lounge.
Are there opportunities to exercise at Pullman London St Pancras Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Pullman London St Pancras Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman London St Pancras Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman London St Pancras Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Pullman London St Pancras Hotel?
Many travelers enjoy visiting Churchill War Rooms (1.8 miles), Tower of London (2.7 miles), and Houses of Parliament (2.0 miles).
Is Pullman London St Pancras Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.