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Sheraton Grand London Park Lane

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Sheraton Grand London Park Lane
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314 Reviews from our TripAdvisor Community

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Showing 275: English reviews
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Birmingham
Reviewed yesterday NEWvia mobile

Daniele was our waiter and was very attentive, great knowledge of the products on offer and very friendly. Thanks for a lovely afternoon, we had a simply wonderful time. Thoroughly recommend, book it now!

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Helpful?
Thank katybaby1985
Atlanta, Georgia
Reviewed 3 days ago NEW

Let's face it, most London hotels have dingy, oldish guest rooms. In contrast, this classic hotel boasts modern, well-designed luxuriously appointed rooms. Bathrooms are quite nice and my bed was quite comfortable. Room size is average by London standards, meaning that it's smaller than North American-style. For an extra delight try the high tea service, which is one of the...

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Helpful?
Thank BamaGreg
Toronto, Canada
Reviewed 3 days ago NEW

They were still renovating about half the guest rooms during the time of my stay, but all the public spaces were done. I stayed at this hotel prior a few years back, which at the time it was very tired looking. It's not that same hotel anymore! The renovations are absolutely beautiful, bringing to life the 20's Art Deco style....

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Helpful?
Thank Robert F
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear Robert F, Thank you for your positive feedback. We are more than happy to have welcomed you back and we are thrilled you loved the Art Deco style of the hotel. We are glad you felt comfortable in the size of the room and you found it to be well appointed, fresh and clean. It is fantastic to hear...

Somerset, United Kingdom
Reviewed 1 week ago

I purchased a voucher for the afternoon tea for my partner as a xmas gift. we decided to use it over the valentines weekend and make it part of a day in London. We arrived early and as it was cold outside I went in to see if we were able to bring our booking forward. We were seated immediately...

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Helpful?
Thank sachah1
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear sachah1, Thank you for taking the time to review of your recent Afternoon Tea experience. We are more than happy you chose to use your voucher for Valentine's Day and that you enjoyed the delicious heart shaped scones. It was great to read your feedback on the service and that the staff went out of their way to make...

Washington DC, District of Columbia
Reviewed 1 week ago

I've stayed here years ago and then recently after the renovations were completed. The renovations have really turned this hotel back into the gem it should be! Excellent location across Green Park, near Hyde Park, and a short walk up to Piccadilly Circus. I loved the Art Deco decor of the renovated rooms and common areas. The breakfast was adequate,...

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Helpful?
1Thank TravelWhiz1981
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear TravelWhiz1981, Thank you for your positive review of your recent stay with us. We are delighted you chose to return to our hotel to see our completed renovation and you loved the Art Deco décor of the rooms and common area. We have noted your feedback on our breakfast. As we are always looking for ways to improve, we...

Newcastle under Lyme
Reviewed 1 week ago

Fantastic. exactly what you would expect if not better service exceptional setting Art Deco small area food exquisite no pressure plenty of time beautiful harpist playing. difficult to say more go for it.

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Helpful?
Thank Richard J
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear Richard J, Thank you for taking the time to review your Afternoon Tea experience with us. We are extremely happy you enjoyed our Afternoon Tea for Valentine's Day. It is great to read you found the food exquisite and service exceptional. We will pass on your positive comments to our Palm Court team. We hope to host you for...

New York City, New York
Reviewed 1 week ago via mobile

My parents really enjoyed their stay here and it was all that matters for me! The doorman (he's tall and if I'm not mistaken he said he's Romanian) was very helpful! It was freezing cold yet he still had smiles and was giving us very kind and helpful advises. My parents reaaally liked him haha. Good job, thank you.

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Helpful?
Thank JingieLee
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear JingieLee, Thank you for taking the time to share your review of your recent stay with us. It is fantastic to hear that your parents really enjoyed their stay at the hotel. I appreciate your recognition for our Doorman I have shared your lovely comment with our Concierge Department. I do hope that we have the change to welcome...

Philadelphia, PA
Reviewed 2 weeks ago via mobile

We just got back from an amazing long weekend in London. We certainly loved the suite we stayed in at your Parklane Property. I'm providing a review to let everyone know that your staff was as nice as they could be -- I'd characterize them as super diverse, hardworking, kind, helpful, and thoughtful. We especially enjoyed your bartender/ waiter Daniel...

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Helpful?
Thank kslatz
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear kslatz, Thank you for taking the time to review your recent stay at the Sheraton Grand London Park Lane. I am very delighted to hear that our staff went out of their way to take care of you from start to finish. I appreciate your recognizing for Daniel, Nour and Dennis for their amazing job, please rest assured that...

Sydney, Australia
Reviewed 2 weeks ago

Left 2 boots out for shining. Housekeeping returned them polished within 15 mins. Left the room to go to Afternoon Tea in the Club lounge, room fully tidied during the time I had tea. Rare that we take note of housekeeping. Impressed by them here!! Afternoon tea: Good lemon curd with the scones. Catarina at reception was most helpful with...

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Helpful?
Thank Teddy Q
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear Teddy Q, Thank you for taking the time to review your recent stay. I am delighted to hear that you have enjoyed our Afternoon Tea at our Club Lounge and in particular the Lemon curd with the scones. I am also glad to hear that our Housekeeping went out of their way to make your stay a smooth experience;...

Lugano, Switzerland
Reviewed 2 weeks ago via mobile

A hotel that has been very nicely refurbished in an Art Deco style which was well overdue as previously it was awful.I had booked a superior room as it has a separate bath and shower and is also a larger room than the classic rooms which are quite small. Prior to my arrival I had received emails from the hotel...

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1Thank everhopeful2016
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear everhopeful2016, Thank you for taking the time to share your review of your recent stay. I am saddened to read that we failed to meet your requirements, namely that we were not able to accommodate you right away in a room with a separate bath and shower. Also, I was sorry to hear that the Club Lounge offering was...

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Staying in Mayfair

Neighborhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Mercante
Mercante
Cuisines: Italian, Mediterranean, European
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton London Park Lane Hotel is centrally located near Buckingham Palace and stroll over to the boutiques of Bond Street, Knightsbridge, and London's West End theatres. As evening falls enjoy a conversation over a world famous English afternoon tea at the Palm Court, or experience a Mayfair local Smith & Whistle. From 1st September 2014, The Park Lane Hotel will be undergoing a transformation. We are very excited to be making a major investment in the hotel which will result in completely renovated guest rooms and public areas. During this period, the hotel will remain open and will continue to offer all of its current services. ... more   less 

Additional Information about Sheraton Grand London Park Lane

Address: | Piccadilly, London W1J 7BX, England
Location: United Kingdom > England > London > Mayfair
Price Range: $286 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand London Park Lane 5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Park Lane Sheraton
Park Lane Hotel London
Sheraton Hotel London
London Sheraton
Sheraton London
Sheraton Grand London Park Lane England
Hotel Style:
#203 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Grand London Park Lane staff and other travelers.
10 questions
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Questions? Get answers from Sheraton Grand London Park Lane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“higher floor”
 of 5 bubbles TravelWhiz1981, 1 week ago | Read review
“Club room with the view of Green Park”
 of 5 bubbles 608teddyq, 2 weeks ago | Read review
“Stay high and facing a side street”
 of 5 bubbles Travelingman16, 2 weeks ago | Read review
“ASk for a room with a view of Hyde Park”
 of 5 bubbles ReneeN529, 3 weeks ago | Read review
“Rooms at front opposite Green Park.”
 of 5 bubbles bobwood, 5 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question