Sheraton Grand London Park Lane
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Panorama of the Art Deco Suite at Sheraton Grand London Park Lane
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Sheraton Grand London Park Lane
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$426
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$364
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$301
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About

#249 of 1,161 hotels in London
Location
4.8
Rooms
4.4
Value
4.1
Cleanliness
4.6
Service
4.4
Sleep Quality
4.6
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
A celebrated Art Deco hotel in the heart of London Mayfair, facing Green Park and just a short walk away from Buckingham Palace, The Sheraton Grand London Park Lane is ideally located to connect with the city of London. Our rooms and suites reflect the hotel’s heritage fused with stylish design. Each room provides all you need to work or relax in memorable surroundings, including the Sheraton Signature Sleep Experience and complimentary Wi-Fi. Savour unrivalled culinary experiences with our award winning afternoon tea served in the exquisite Palm Court. Be transported to the bustling markets of Italy in Mercante or sample London’s finest craft beers in Smith and Whistle.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
24-hour security
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Shared lounge / TV area
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Art Deco Style
Park View
Languages Spoken
English, Russian, Spanish, Italian
Hotel links

Location

Piccadilly, London W1J 7BX England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
Heathrow Airport
13.5 mi
See all flights
Green Park
5 minUnderground
4.5
4.5 of 5 bubbles1,528 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Sheraton Grand London Park Lane is lauded for its cleanliness, with guests consistently commending the spotless accommodations and diligent housekeeping. Nestled in a prime location, this hotel is a stone's throw from major attractions, simplifying sightseeing endeavors. Many visitors admire the property's luxurious amenities and the sophisticated ambiance set by its art deco design. While the beds earn praise for comfort, opinions on the room size and cost-value ratio are mixed, with some guests questioning the value. The service is generally acclaimed, although occasional inconsistencies are noted.
Location
Central
Atmosphere
Sophisticated
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding

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Detailed Reviews
NTPtraveler wrote a review Dec 2024
Chicago, Illinois
5.0 of 5 bubbles
As a Bonvoy Elite (I know it’s a pretty watered down program and everyone is elite now it seems) with over 100 nights a year at Marriott properties, I’ve stayed at the Sheraton London Park Lane a few times. While my shorter stays were pleasant, this week-long visit revealed issues that detracted from the experience.

Check-In & Room:

My requested Bonvoy NUA was denied while I was in the air, and my room was defaulted to the king superior that I booked. The check-in process was underwhelming, with no acknowledgment of Elite status or benefits. The first room I was assigned overlooked elevator mechanics and a moss-covered brick wall, despite my request for a decent view. It took over an hour and multiple conversations to resolve this; and a promised phone call from the manager the next day which never materialized until after check out. The replacement room was better with a courtyard area view on a higher floor, but still lacked 5 star luxury touches. The linens were clean but basic, with a firm mattress and no duvet, and the bathroom amenities (Gilchrist & Soames Warm Oak) felt generic for a property of this caliber.

Housekeeping/Turndown:

Housekeeping was inconsistent, with turndown service often missed or incomplete. Unlike other 5-star London hotels, there were no thoughtful extras like chocolates or activity notes, which diminished the experience further.

Lounge:

The lounge is tucked away on the main floor and is very congested. The service team was very friendly but understaffed. It took a lot of time for offerings to be refilled. Tables oftener were left for extended periods uncleaned. And the hours were terrible, closed at 9pm in the evening. Most lounges in London remain open until 10 or 11 in the evening with light grab and go snacks. If you get the lounge with status, it’s fine, but I don’t recommend paying extra.

Positives:

The location is excellent, just a short walk to the underground. The historic lobby is elegant, and the cozy lobby bar with its warm wood accents was a highlight. All the staff encountered (bell staff, housekeeping, lounge staff) were warm and friendly.

Final Thoughts:

If you’re looking for the extra experience that comes with a 5-star hotel, you may be disappointed here. While I realize my expectations may be higher, I’m still rating this property a 5 and encourage you to read my review to decide if it’s the right fit for your stay. I also thank the front desk management for listen to my concerns upon check out and acting in a very appropriate and appreciative manner.
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Date of stay: November 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Pinchbeck, General Manager at Sheraton Grand London Park Lane
Responded Dec 30, 2024
Dear NTPtraveler, Thank you for sharing your detailed feedback. We truly appreciate your loyalty as a Bonvoy Elite member and apologise for the issues you encountered during your stay. We understand your concerns regarding room assignment, housekeeping, and the lounge service, and we will address these areas to improve the overall experience. We are pleased, however, that you found our location, historic lobby, and staff to your liking. Your constructive comments are invaluable to us, and we do hope to have the opportunity to welcome you back for a more refined experience in the future.
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INeb wrote a review Mar 2024
New York
5.0 of 5 bubbles
Sheraton Grand London Park Lane was the perfect accommodation during my recent stay in London for the BST Music Festival. Situated within close proximity to Hyde Park, where the festival took place, the hotel's location was incredibly convenient, allowing for an easy and enjoyable walk to the event.

This was my second time staying at the Sheraton Grand, and it certainly did not disappoint. While the room was on the smaller side, it was impeccably clean and provided a comfortable retreat after a long day of festival activities. The staff were exceptionally welcoming and friendly, adding to the positive experience.

The hotel's exceptional location meant that many of London's famous landmarks and attractions were within easy walking distance. This allowed me to explore the city with ease and make the most of my time in this vibrant metropolis.

Overall, my experience at the Sheraton Grande Hotel Park Lane was nothing short of fabulous. From the convenient location to the welcoming staff and comfortable accommodations, it exceeded my expectations in every way. I would highly recommend this hotel to anyone visiting London, whether for business or leisure.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Pinchbeck, General Manager at Sheraton Grand London Park Lane
Responded Apr 29, 2024
Thank you so much for choosing our hotel for your stay in London, and thank you for this awesome review! I am so pleased to know that you took full advantage of our location, from attending the BST Music Festival in Hyde Park to visiting the many famous landmarks and attractions London has to offer. Thank you for highlighting the level of service provided by our lovely team, they'll be pleased to know that you felt well looked after! Best wishes,
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Traveler999 wrote a review Apr 2024
New York City, New York
4.0 of 5 bubbles
We stayed at this property during a recent spring break holiday with two kids and found it to be a good option for what we needed. The hotel has a great deal of history and was beautifully maintained in a traditional style.

We arrived early in the morning from a transatlantic flight and unfortunately, our room was not yet ready. We were able to get into our room just after lunchtime. The hotel did grant us access to the club which allowed us to grab a quick bite before going out to explore the city.

We booked a grand view park suite which is a great setup for a family of 4. There is a separate bedroom and living/dining room, however one item to pay attention to is that there is only 1 king bed in the room and no pull out sofa. The hotel had to bring in extra cots for our kids and they slept in the living room. The setup worked, but was a bit of a strange layout for a larger suite and we were not able to use much of the dining room, as the cots were in the middle of the room. There were two sofas in the living room, but neither pulled out into a bed. That would have been a great option to make better use of the space.

Overall the room was nicely appointed and the bed was extremely comfortable with the exception of pillows ... The pillows were absolutely horrible and provided no purpose as they compressed down into almost nothing when trying to sleep. The hotel should definitely invest in some better options.

The hotel has a club lounge for snacks, breakfast, afternoon tea, etc. The options were good for most, however if you have food allergies eating in the lounge is a bit more challenging. They were not great with labeling items and there were not many options for those who suffer from even the most common food allergies. Prosecco was offered multiple times throughout the day free of charge which was a nice treat. There are two coffee machines for espresso style drinks. Breakfast times can be busy in the lounge, so we found getting down there early was helpful.

We had drinks one night at the bar in the main lobby. The atmosphere is lovely, but the drinks were nothing special and very expensive. The drinks at Mercante (attached to the hotel) were much better and less expensive. The food was also great.

The staff was wonderful. Everyone we encountered was extremely well trained and welcoming. The concierge staff were helpful in finding unique dining options and suggestions for local tours.

The location of the hotel is great. We were able to walk to most places in central London. Buckingham Palace is a short walk across the park, as are the Churchill War Rooms and we walked to Mayfair most days for dinners.

With so many hotels to choose from in London, this was definitely a good option for the price, location and club offerings.
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Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Pinchbeck, General Manager at Sheraton Grand London Park Lane
Responded May 6, 2024
Thank you ever so much for this amazing review, and for all the points mentioned! I am so pleased to know you had a lovely stay, and hope to welcome you back next time travel takes you to London! Best wishes, Justin
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MIK wrote a review May 2024
Zallaq, Bahrain
4.0 of 5 bubbles
Had great four nights at the Sheraton Grand Park Lane. Check in was smooth especially that we arrived at round 5 pm, the room was small (Deluxe Room), would definitely recommend a superior room as there is a big difference. Had an issue with the AC and the receptionist had tried to solve it with their technician but it was not successful. They then change it to an upgrade. It was double that joined to be king. I don’t recommend that, take king bed as the electrical outlets will be at the middle of the bed for the joined double bed joined.

The breakfast was good, the egg satiation was good till it was replace with another person that I don’t think she was making egg before as she was extremely slow. The manger and the waiters are extremely helpful.

The location of the hotel is good but avoid the main road side rooms as it will be noise.
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Date of stay: May 2024Trip type: Traveled as a couple
Room Tip: Avoid the deluxe rooms as it is small and the AC outlets are uncomfortable when cold air is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ann C wrote a review Apr 2024
Nashville, Tennessee
3.0 of 5 bubbles
Check-in: Frosty

Lobby was confusing but staff was available to direct you.

The bar in the lobby was classy, but staff were cold.

Breakfast was basic English breakfast items along with cake (dried out), scrambled eggs (runny), gluten free granola (sticky and clumped together). Omelette is made to order. Hard cooked eggs were cooked perfectly, fresh fruit, poor quality cured meats, overall the breakfast included the essentials but was not very good.

The room smelled as if they pump scent into it from the ventilation system. The scent made my eyes and throat burn.

Comforter was a nice weight, not too heavy. Bed was a bit firm. Room was quiet.

Executive lounge had cream tea with mini scone, clotted cream/lemon curd/cake/ cookies/ candy from 2:30-4:30.

Shower: There is a place to put your own bar of soap but all of your other personal items have to go on the floor. I find this off-putting.

Toilet: flush button behind the seat, you had to close the toilet seat to flush, if seat was not 100% closed the toilet water splashed all over you. The hinges made the lid close slow and not fully, you do not realize right off that it is not fully closed until toilet water splashes you (no one wants that!).
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Pinchbeck, General Manager at Sheraton Grand London Park Lane
Responded Nov 18, 2024
Dear K1078RKannc, Thank you for staying with us and for your detailed and constructive feedback. We always strive to maintain the highest standards, and we sincerely appreciate your insights, which will help us improve. While we're sorry your experience didn't meet expectations, we hope you'll consider returning in the future. Very best,
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Young wrote a review Nov 2024
5.0 of 5 bubbles
I booked a 1 night stay to try the hotel at the very end of August 2024. At the time I was an Ambassador Elite member and this entitled me to a room upgrade (subject to availability), access to the Executive Club Lounge and a welcome gift choice of either 1,000 bonus points (Marriott Bonvoy points) or daily breakfast at Mercante. I chose the extra points. You can check out my stay on YouTube by visiting Love Flying and Hotels. I have also included links to all the menus in the description of the video. I booked a Superior room. The room size varies between 24sm to 32sm (258sqft – 344sqft) and thankfully I was given the larger room size. I also received a welcome amenity in my room which was a half-bottle (37.5cl) of red wine along with some fruit. I found the staff throughout the hotel to be very friendly and amazing! In particular, Anthony – a very friendly bellman was always trying to help with something and have a friendly chat! Mantas and Greg in the lounge were exceptional. They provided a 10 star service making it clear that I was staying in a 5 star hotel! Finally, Greg at Smith & Whistle was also amazing. We had a very enjoyable chat during the evening and I look forward to revisiting the hotel again and seeing everyone! I would also add I am 99% blind and found it comfortable to navigate around the hotel and with the great service I had nothing to worry about! The hotel is in a fantastic location, just a few minutes walk from Green Park station, opposite to Green Park (a Royal Park) and a straight road down to Piccadilly Circus! Whether you are a local looking for a hotel, or you are visiting London, and whether you are a Marriott Bonvoy Elite member or not, I am would recommend trying this hotel!
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Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Pinchbeck, General Manager at Sheraton Grand London Park Lane
Responded Nov 28, 2024
Dear mihirs808, Thank you so much for staying with us, and for your lovely review! We’re thrilled to hear about your positive experience at the Sheraton Grand London Park Lane and that our team, especially Anthony, Mantas, and Greg, left such a wonderful impression. It’s also great to know you felt comfortable navigating the hotel and enjoyed the exceptional service, the lounge, and our fantastic location. Your kind words mean a lot to us, and we truly look forward to welcoming you back soon. Thank you for recommending us so highly! Safe travels, and see you next time! Best wishes,
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Loretta Y wrote a review Dec 2022
Singapore, Singapore
1.0 of 5 bubbles
My family of 8 stayed in 2 junior suites plus 1 deluxe room here from 17 Dec 22 through to 28 Dec 22. Paid over £18,000 total, expecting a wonderful Sheraton experience over Christmas. We didn’t get it.

(1) Sheraton doesn’t give its guests bottled water. We only got 4 small glass bottles of water per room. Each bottle gave a person only 3-4 mouthfuls of water. When we asked for more, Sheraton said we were limited to only 4 glass bottles per room per day. It’s Club Access room doesn’t provide water either. We had to buy our own water! Sad!

(2) We ordered in Deliveroo one night and we called for 8 plates, plus cutlery to be brought up to our Suites. Sheraton told us rudely that we should have asked the restaurant to include plates into our order, so that we did NOT have to bother Sheraton to provide them. This is very disappointing Sheraton service standards.

(3) On Day 1 of our stay, we noticed that strangely our telephones in Suite 151 was hooked up wrongly to room 731 instead! We asked for this to be corrected but Sheraton sent no one up until our last day to fix this. As a result, it took a long time for Sheraton to deliver things (ice, towels, etc.) that we requested through the phone as everything kept getting delivered to room 731 instead (EVEN THOUGH each time we called we specifically said we were calling from room 151!). Frustrating!

(4) We requested for late checkout but Sheraton said no as they were fully booked, so OK we duly checked out at 12 noon as requested by Sheraton and waited at the Sheraton lobby for a couple of hours before our cabs came to get us. At 3pm we requested for the fireplace to heat up as it’s cold (and we had 2 grannies and a toddler in our group), but nope Sheraton said they will turn it on only at 6pm. No flexibility and no care nor concern for Sheraton guests. Sad!
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Pinchbeck, General Manager at Sheraton Grand London Park Lane
Responded Dec 29, 2022
Dear LorettaY36, Thanks for your comments, we are sorry to hear your recent experience did not meet your expectations please accept our most sincere apologies for any inconvenience caused. Your comments about the overall stay are well received, thanks for your constructive feedback. It is unfortunate the telephone did not work, rooms are normally fault free and checked thoroughly before guests arrive. Your feedback about the room & service is very helpful and will be addressed, we will certainly look into it to ensure it does not occur again. With regards to the late check out, Over the last two weeks, we have been running on a high occupancy due to the festive season and also managing the the last minute reservations. Despite some challenges the team worked together to provide the best possible experience and assisted every single guest with their preferences. I am sorry you experienced that a late check out was not awarded. With regards to complimentary water bottles & plates, I will pass this to the relevant managers for further investigation. Please accept our sincere apologies for the same. We hope your travels bring you back to London and you decide to give us another chance. Kind regards, Justin
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Andrew V wrote a review Sep 2024
Santa Cruz, California
5.0 of 5 bubbles
Having stayed at this historic hotel previously , a good number of years back, I knew I wanted to stay here again on my most recent trip in London. I used points for the room for one night and my Bonvoy Platinum Night upgrades for both nights I stayed here. I arrived a bit early and understandably my room was not ready. The great front desk clerks checked me in, and gave me my access card to the Club lounge which was so great as it allowed me to sit down, have a coffee in comfortable surroundings and plan my day. They let me know when my room was ready and I was blown away by the gorgeous suite that they had upgraded me to. It was on the top floor, in the front of the hotel, overlooking beautiful Green Park. The room was spacious , well furnished with a HUGE bed (bigger than a CalKing) , exquisite Full bathroom with tub and shower, a fully stocked mini bar and best of all the most incredible view from the many windows which also let in lovely sunshine all day. I had several drinks in the Palm Court bar / lounge and the service from staff was impeccable each time. Breakfast was awesome in Mercate restaurant with a huge variety of hot and cold dishes as well as a custom omelette bar . The hotel's location is a huge plus as one can walk pretty much everywhere and see the London sights . It's in a great area with lots of shopping and just a few blocks from Bond street with all the high end clothing stores. The staff all over the hotel, were always cheerful, smiling and SO kind . Nothing was ever too much trouble for them and they definitely take customer service to the next level. I cannot recommend this hotel enough and will be back next time I'm in London again. Well Done!
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Date of stay: September 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled solo
Room Tip: Definitely use your Nightly Upgrades to try and Get a great room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Pinchbeck, General Manager at Sheraton Grand London Park Lane
Responded Nov 28, 2024
Dear andrev640, Thank you for your kind words and detailed feedback. We’re delighted that you enjoyed your stay, from the beautiful suite and views to the service at Palm Court and Mercante. It's great to hear that our team made your visit special and that our central location enhanced your experience. We appreciate your recommendation and can’t wait to welcome you back on your next visit! Best wishes,
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Saifg wrote a review Jan 2024
Dubai, United Arab Emirates
2.0 of 5 bubbles
It seems the hotel is so popular these days that they no longer care about guest services. We had returned to the Sheraton as we had a better experience last year.

As a Marriot Bonvoy gold member, my wife had booked the rooms. I am a gold member too. Typically, we would get a standard upgrade. We did not, although found out later that it would have been possible!!! None of the Binvoy privileges was really available.

What is worse though. Is that upon check out. We had requested assistance with our bags. We had also specifically mentioned a pastry bag that was with the luggage.

The bags were brought down, with some empty bags and no pastries (which was bought from a fairly expensive store). We asked for them to bring it down and had claimed that house keeping had taken them and were disposed of. This all happened in 5 min!!

Between the attitude and lack of customer service and missing items. I would recommend that you never stay at this hotel
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Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: Do not stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Pinchbeck, General Manager at Sheraton Grand London Park Lane
Responded Jan 2, 2024
Dear Saifg, Thank you for the feedback! I am so sorry to read that you were disappointed with your most recent stay. Our team genuinely do want to provide a great service and I am surprised to hear of your experience as we normally receive very positive feedback in terms of our guest service. I would also like to acknowledge and thank you for your loyalty to Marriott Bonvoy! I apologies as you did not feel appreciated as Gold Elite member. I will ensure that the Front Desk will be given the proper training to eliminate this problem in the future! Many thanks, Justin
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sailingaway1 wrote a review Apr 2024
Ann Arbor, MI
5.0 of 5 bubbles
Our family of four had a fantastic stay at the Sheraton Grand London Park Lane. The location was perfect with easy access to the Underground, taxis and walking distance to many sights. The hotel was clean, rooms were large and nicely appointed and bathrooms were a generous size. I was very appreciative that my request to have two rooms near each other was honored (although not guaranteed at the time of booking). The lobby area was inviting and a nice place to have a drink at the end of a busy day.
Breakfast (included in our room rate) was good with many choices from an omelet station, to cereals, fruit, pastries' and pancakes. They even has a gluten free station with breads, muffins and a separate . The staff was knowledgeable about allergies! Yay for that! We did have difficulty getting coffee and water refills but that was a minor issue overall.
I highly recommend this hotel!
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Date of stay: April 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Pinchbeck, General Manager at Sheraton Grand London Park Lane
Responded Nov 4, 2024
Thank you for your fantastic review! We’re delighted to hear your family enjoyed the spacious rooms, breakfast variety, and convenient location. Your feedback about the coffee and water refills is appreciated, and we’ll work to improve this. We look forward to welcoming you back to the Sheraton Grand London Park Lane! Warm regards,
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Answer from GlobalTrek
Dallas, Texas83 contributions136 helpful votes
You have to make a choice between convenience and cost. We decided to spring for a Blacklane, which whilst time consuming and expensive was also extremely relaxing and convenient. At the very least I'd suggest taking the Heathrow Express through to Paddington and then Uber or taxi from there to the hotel, but even that will be a bit stressful with two large parcels in tow.
Roland K asked a question Oct 2024
1 contribution
Hello, where is the car park entrance?
Answer from Coconut1178
Chicago, Illinois48 contributions91 helpful votes
I'm so sorry to respond so late. I do not know. It was a very tight back alley area. I'm not sure about the parking.
LJ Q asked a question Mar 2024
6 contributions
Airport Transportation Arriving the morning of April 24th
Answer from dxbdoc
Dubai, United Arab Emirates361 contributions23 helpful votes
You can take Heathrow Express to Paddington and then take a cab to the hotel. Or else take an Uber from the airport or book a minicab in advance. Fares can be in the range of 70-80 pounds. The cheapest is the first option
ForkSpoonKnife asked a question Mar 2024
Los Angeles, California19 contributions6 helpful votes
What is the concierge or front desk email?
Answer from dxbdoc
Dubai, United Arab Emirates361 contributions23 helpful votes
The staff are very accommodating and understanding. You just need to notify them beforehand of your preferences and they will definitely arrange it
Saeed wrote a tip Yesterday
9 contributions
5.0 of 5 bubbles
"The hotel are professionall in dealing with members "
Read full review
Michael P wrote a tip Jan 2025
Charlotte, North Carolina6 contributions1 helpful vote
5.0 of 5 bubbles
"If you have lounge access, be sure to check it out! We had a standard room, which I would not recommend planning time in the room for"
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Will Austin wrote a tip Jan 2025
Raleigh, North Carolina35 contributions6 helpful votes
5.0 of 5 bubbles
"Lifts can be tough to grab but stairs are a great option."
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Navigator27570217142 wrote a tip Dec 2024
1 contribution
5.0 of 5 bubbles
"Very dog friendly with access to lots of parks and green space."
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HighExpectationsGuy wrote a tip Dec 2024
Richmond-upon-Thames, United Kingdom126 contributions89 helpful votes
5.0 of 5 bubbles
"The concierge are friendly, expert and easy to approach. Muchas gracias Luiz."
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PRICE RANGE
$375 - $523 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park lane sheraton, park lane hotel london, sheraton hotel london, london sheraton, sheraton london
LOCATION
United KingdomEnglandLondonMayfair
NUMBER OF ROOMS
305
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON GRAND LONDON PARK LANE - Updated 2025

Frequently Asked Questions about Sheraton Grand London Park Lane
Which popular attractions are close to Sheraton Grand London Park Lane?
Nearby attractions include Bomber Command Memorial (0.1 miles), Apsley House (0.2 miles), and Green Park (0.2 miles).
What are some of the property amenities at Sheraton Grand London Park Lane?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Grand London Park Lane?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand London Park Lane?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand London Park Lane?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Grand London Park Lane?
Conveniently located restaurants include The Palm Court, Smith & Whistle, and Kings Arms.
Are there opportunities to exercise at Sheraton Grand London Park Lane?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Sheraton Grand London Park Lane?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand London Park Lane offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand London Park Lane?
The staff speaks multiple languages, including English, Spanish, Italian, and Russian.
Are there any historical sites close to Sheraton Grand London Park Lane?
Many travelers enjoy visiting Houses of Parliament (1.0 miles), Tower of London (3.1 miles), and Churchill War Rooms (0.8 miles).
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