This place is a complete joke. The staff were very unhelpful. The hotel is run down, dirty and there was no food at all available when I checked in at 9.30pm. Absolutely terrible value for money. I will not return.
The hotel location is excellent, but the quality of stay is mostly dependent on whether you get a road facing or back facing room. For £234, I got a room which had one tiny window facing back terrace, a staircase and drain pipes. On requesting the front desk staff on changing the room (after one night of stay), the night staff informed the some other road facing rooms are vacant, however, not clean, hence the day staff can change the room the next day. But the next morning at 7.45 am, before leaving for work, when I spoke to the Duty manager Max, he informed that there was no possibility to allot another room, which I found surprising since the night staff informed that rooms were available. On top of that, the carpets are not too clean. After a lot of discussion, Eventually after two and a half days of my stay, they changed the room, but overall it was not a pleasant experience.…
Lovely location - right in the heart of Mayfair. Great buffet breakfast and pleasant staff. Room was clean and beds comfortable. Receptionist friendly and so were all the other staff who were all smiling every time I passed them. Concierge desk staff was also very helpful with my luggage and helped me book a restaurant near by.
My last stay here was really poor and the previous stays not much better. A number of issues led to an attempted discussion with management - it took half an hour or so to get hold of management and my issues were dismissed out of hand as if I had fabricated them; they were certainly everyone else’ s fault other than the hotel’s. There were many issues but the worst was a completely shot mattress which was broken on one side and impossible to sleep in. I haven’t stayed again since; there is much better nearby.
The location is nice, but that's what your paying for. I found the room to be rundown and frankly dirty. Suspicious stains on the headboard, stains on the curtain, the pillows were 3 inches tall at the most and felt like rocks. I did enjoy the bathtub, though things like the TV and the light-up mirror did not work. Yes, I could have called to have it fixed, but shouldn't they all be ready to go for guests? Quality checked? When I checked-in I overheard another guest asking for her THIRD new room because they would hear and smell renovations going on in the hotel. I am not particularly picky and was prepared to ignore the general dirtiness of the room for the sake of the location and ease, but my final straw was when the housekeeping went through my garbage, removed a piece of medical equipment (did not take out the rest of the garbage mind you but instead left it behind and took the medical piece like evidence) and I was then delivered a letter by hotel staff regarding this medical equipment which was signed "Duty Manager," no name. So no true responsibility could be taken. When I called down to say that I thought this was a bit inappropriate, I received a half-hearted apology. I checked-out the next day. Surely you can find slightly cleaner accommodations in Mayfair and, if not cleaner, then more professional.…
TV didn’t work properly, side lamp didn’t work at all, light fitting hanging out of the ceiling, shower dripped, air con was very noisy. Breakfast started at 7.00. No flexibility if you had an early start. I wasn’t asked ‘how was your stay’. I would imagine that question hasn’t been asked in a long time. £339!!! Utterly ridiculous. Quite literally the worst hotel I have stayed in on business.
I spent a night here with my daughter. The location of the hotel is excellent. Check in was ok. The room was recently renovated to a good standard and had a very nice balcony (although a couple of little chairs would be nice out there). We did have a problem that we couldn't let the water run away from the bath as the plug release was broken! We wanted to eat in the bar which was deserted! When we asked if there were any vegan options we were just given the menu and told "that is what we do" with no explanation as to whether any of it was vegan or could be made be vegan! Breakfast was ok although the staff were very disinterested! Overall a very convenient stay at hotel with so much u fulfilled potential!
The location was perfect, however, our room was dated. Worn carpet, water stained and dated furniture, to mention several things. The TV did not work and when I tried to call the front desk to report the probelm, the phone didnt work either. Several nights, the tub drain gurgled for a while so had to place a towel over it and close the door. The breakfasts (if you opt in) are excellent. We could have gotten a bad room because we booked on Booking.com as the property was unavailable when attempting to book direct. At $1500 for a 3 night stay our the door, I expected a lot more.
This hotel is situated in a great part of London and really handy for the Hyde park venue we were attending, but that is as far as it goes. I appreciate this is London and that the number of events pushed prices up but this was just daylight robbery. This was not a £350 a room per night hotel and we stayed for two. I have stayed in better premier inns than this at a third of the price. It was grubby, scruffy and the service in the breakfast room left a lot to be desired. I couldn't even get a cappuccino without paying extra - it was just big vats of tea and coffee. It's also noisy, not just so much the binmen in the early hours but the noise from other guests slamming and knocking on doors. The staff were unhelpful and unfriendly and the whole experience really left us with a bad taste in our mouths. I did tell the front desk when I left my thoughts...I could tell by her face that this was not the first time she had heard my comments, and agreed that it was expensive for what it is...and that was that. A valuable lesson learnt.…
Situated in a lovely part of London with good access to the local sights. However for the cost we paid it was very disappointing. Staff on check in and check out were not very welcoming and the hotel is in good need of renovation. Our bedroom door would not close properly unless we slammed it. A huge stain on the carpet and unfinished plastering and painting work in the room and bathroom.