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Citadines Holborn-Covent Garden London

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94-99 High Holborn, London WC1V 6LF England
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Traveler (444)
360
Panoramas (29)
Room & Suite (212)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#503 of 1,200 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
All Citadines Apart’hotels provide a wide range of apartment choices with fully-equipped kitchens for a customised living experience and all the services and amenities you need to make you feel right at home in a different city.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast available
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Breakfast buffet
Complimentary tea
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Safe
Iron
Kitchenette
Kitchenware
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, French, Spanish, Italian and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
266Restaurantswithin 0.3 miles
67Attractionswithin 0.3 miles
1683Reviews45Q+A100Room tips
Traveler rating
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Popular mentions
Sar T wrote a review Nov 2021
United Kingdom1 contribution
I stayed here for 1.5 months when I first relocated to London. It's in an amazing location, with the tube station merely steps away. The room is decent, amenities are of high quality although not all of them look new. Laundry room is on the ground floor and although it's mentioned that you get free laundry once per week, the tokens were always unavailable and the front desk staff wasn't always helpful with it. If you're thinking about working in the room, the experience won't be best because the room is so dark. My curtain couldn't be fully opened for some reason so my eyes felt really strained at the end of the day. Soundproof is also bad. There was a family with two young kids living next door for about 2 weeks while I was there. The crying and screaming sounded as if it was right next to me. Getting help from front desk was quite frustrating as well. Most of the time I got a confused reaction when I stated my queries. For things like where is the best pick up location for taxi when I move out, or requesting for a dish scourer. They didn't seem to be well trained to help the guests, nor make us feel welcome. Building is quite old so be ready for major wear and tear. During my time there, I've witnessed broken main door, collapsed ceiling at the walkway, and a malfunctioned elevator.
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Date of stay: October 2021
Rooms
Location
Service
Trip type: Traveled on business
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Response from , Owner at Citadines Holborn-Covent Garden London
Responded Nov 23, 2021
Dear sart129 Thank you for your review. I’m so sorry that you didn’t have a positive experience with us, and I completely understand that we have let you down. I would appreciate the opportunity of welcoming you back and delivering the service you deserve. Kind regards Germana
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Richard S wrote a review Oct 2021
Scotland8 contributions5 helpful votes
Booked a 1 bedroom apartment for a couple of nights, as a family of four. Arrived at 11am to be advised that the room wasn’t ready - which is understandable, however returned at 5pm and the room was still not ready! Not ideal with two children and no apology for the delay. We eventually checked-in and I’m not convinced that that room had actually been cleaned. Sub standard living area, dirty sofa bed; covered in pen marks and stains! Bathroom was moldy. Overall the location is great, but I’m not sure that I’d return.
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Date of stay: October 2021Trip type: Traveled with family
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Response from , Owner at Citadines Holborn-Covent Garden London
Responded Nov 1, 2021
Dear Richard S I regret to learn that your stay was impeded by the issues you have highlighted in your feedback .Please accept my sincere apologies for the inconvenience that we may have caused you. I have shared your experience with my executive team so we may provide the additional training to further improve the services and courtesies we extend to our guests. I sincerely hope that you will provide us with the opportunity to restore your faith and regain your confidence in us. Kindly please call me when your travels next bring you to London so that I may personally ensure that you have a much better experience. Kind regards Germana Genovese
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Tom wrote a review Sep 2021
1 contribution
I stayed for 2 months in this hotel while working in London in the summer of 2021. Will try to cover everything in this review! Location: you can see on the map that the location is great, it's right in the middle of central London. Holborn station is 2 mins away and is on the Central and Piccadilly line. The Piccadilly line is convenient for getting to museums (e.g. V&A, Natural History, Science). For groceries there is a medium sized Sainsbury's and Waitrose practically right outside. Room: I stayed in a Studio room. The bed was a 'superking', absolutely gigantic, but could have done with plugs closer to the bed – charging your phone while using it on the bed isn't possible with a standard 1m cable. The desk and chair were good enough to comfortably do some work from. One of the plugs by the desk was broken but there were still enough. The shower is fine, no complaints about the water pressure here, but the shower curtain sometimes didn't 100% stop water from getting to the floor. The bath worked fine too. The kitchen was good, there are two hobs, a microwave, and a fridge with an effective freezer compartment. The hobs are electric and take some time to warm up but work well. Pans, plates, chopping boards, etc. are all there when you arrive. Obviously don't plan to make a full Sunday roast but you can make a proper meals without a problem. When the bin is full you take the bag to the rubbish chute. There's a small table and chairs where two people can sit and eat, but I wouldn't exactly call it comfortable as it is pretty small and low. There is a TV with standard channels, maybe 50 or so? There's also a large wardrobe with hanging space and a chest of drawers. In a cupboard by the entrance there is an iron, an ironing board, a hair dryer, and a safe. The air conditioning worked well. I was facing the main road, High Holborn, on the third floor, and with the window closed it was quiet enough to sleep. There is still some noise on Friday and Saturday nights but you can mask it with air con hum. With the window open it's much louder, especially during the day. Regarding noise from neighbouring rooms, I didn't have a problem apart from a few days at the end where the guy next door was full on shouting, though I was staying in Covid times so I don't think I had people next door the whole time. WiFi: works throughout the hotel, I got about 80mbps download and 60mbps upload speeds in my room which was enough for any kind of normal use. Lobby: there are tables, sofas, chairs, music playing quietly. There is also a free coffee machine that does a pretty good espresso and your cappuccino, flat white, etc. It was really great to have, I loved it. There's a dispenser for water that is really cold and tastes better than the questionable London tap water. There is a locked luggage room just off the lobby where you can put your bags on check-out day, go out and come back later for them. Gym: it has a treadmill, bike, crosstrainer, weights, a leg trainer and an arm/upper body trainer. It's pretty small but it was almost always empty when I went. Definitely does the job. Laundry: the washing and drying machines work with tokens, or rather, they are supposed to. Be prepared to make several trips back to reception to swap out for a new token and try again. When you do get them working, the washing machine is good and automatically dispenses detergent, but for heavier loads the tumble dryer on max heat still left clothes slightly damp. Staff: the staff are very friendly and helpful, check in was easy and they were accommodating of requests. Food was on pause due to Covid so can't comment on that. Overall I found it a pleasant place to stay!
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: The higher you go, the less road noise you'll hear.
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Response from , Owner at Citadines Holborn-Covent Garden London
Responded Sep 20, 2021
Dear tomrE8575IU Thank you for your feedback which I was delighted to receive. I am so pleased to hear you had such an enjoyable stay with us and how much you liked one of our rooms. Our location is ideal for getting around in the city, but the best part of the hotel is the staff. Thank you for recognizing their efforts! We hope to see you soon! We very much look forward to welcoming you back to Citadines London Holborn in the near future. With our very best wishes, Germana
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David B wrote a review Aug 2021
12 contributions2 helpful votes
The appartment we had was very spacious for a family of four with older teenagers. There was a separate double room and an appartment main area with large sofa bed and kitchenette off to side. Both rooms were very clean and everything to a high standard including bathroom and a separate toilet room. The facilities were as described by hotel with everything we needed including a good size fridge, dishwasher, kettle, hairdryer, ironing and microwave, plates and cups etc . Good location 15 minutes walk from Covent Garden. Near holborn underground. Plenty of shops in local area ( Waitrose and M&S) for breakfast stuff. We did a lot of shopping and went to the theatre and this hotel was just great for this and I would definitely use it again.
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Date of stay: August 2021Trip type: Traveled with family
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Response from , Owner at Citadines Holborn-Covent Garden London
Responded Sep 1, 2021
Dear V3936IGdavidb Thank you for your most generous and encouraging feedback from your recent stay with us. We were truly delighted that we succeeded in creating a pleasant experience and that you have become a fan of our service and amenities. We sincerely appreciate your recognition and recommendation and look forward to welcoming you back soon. In the interim, we remain at your service. Sincerely, Germana
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Betty158 wrote a review Aug 2021
Leicestershire, UK32 contributions22 helpful votes
We loved this aparthotel, it served us really well and was in a fantastic location close to Covent Garden and Holborn tube station. The staff were excellent, looked after luggage and were on hand if we had any issues. Our room was third floor at the back and was very quiet apart from the Saturday night when there was music playing into the early hours from an adjoining building, but not so loud that you couldn’t sleep. There were a few small issues with the dishwasher and a window which didn’t really bother us too much but I flagged them up to reception, which I had to go out if my way to do. On check out no one asked if everything had been ok, hence 4 stars. We had a one bed apartment which worked well for us and a teen - who didn’t complain about the sofa bed so must have been comfy! The kitchenette was good for breakfast and making drinks. There were several cafes, a Waitrose and a bakery opposite and we enjoyed popping out to grab bread and a latte in the morning. Due to Covid they weren’t doing breakfasts, but the lounge area was very nice with a free coffee machine Lovely little home from home. Would definitely stay again.
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: Ask for a quiet room.
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Response from , Owner at Citadines Holborn-Covent Garden London
Responded Sep 1, 2021
Dear Betty158 I am proud to learn that our colleagues were successful in providing you with a truly memorable experience. It is our goal to touch the heart and soul of each and every one of our guests and it was simply our pleasure to provide you with the personal attention you deserve. We sincerely appreciate your recommendation as well as your recognition and we look forward welcoming you back soon. Regards Germana
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PRICE RANGE
$170 - $309 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citadines prestige holborn - covent garden hotel london, citadines holborn covent garden london, citadines holborn covent garden hotel
LOCATION
United KingdomEnglandLondonHolborn
NUMBER OF ROOMS
192
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Frequently Asked Questions about Citadines Holborn-Covent Garden London
Which popular attractions are close to Citadines Holborn-Covent Garden London?
Nearby attractions include School Of Rock The Musical (0.3 miles), New London Theatre (0.3 miles), and Freemasons' Hall (0.2 miles).
What are some of the property amenities at Citadines Holborn-Covent Garden London?
Some of the more popular amenities offered include free wifi, a fitness center, and breakfast buffet.
Which room amenities are available at Citadines Holborn-Covent Garden London?
Top room amenities include a kitchenette, a flat screen TV, and blackout curtains.
What food & drink options are available at Citadines Holborn-Covent Garden London?
Guests can enjoy breakfast and complimentary tea during their stay.
Is parking available at Citadines Holborn-Covent Garden London?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Citadines Holborn-Covent Garden London?
Conveniently located restaurants include Cafe de Provence, The Shell, and Drury 188-189.
Are there opportunities to exercise at Citadines Holborn-Covent Garden London?
Yes, guests have access to a fitness center during their stay.
Is Citadines Holborn-Covent Garden London located near the city center?
Yes, it is 0.9 miles away from the center of London.
Are any cleaning services offered at Citadines Holborn-Covent Garden London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Citadines Holborn-Covent Garden London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Citadines Holborn-Covent Garden London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.