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Citadines Holborn-Covent Garden London

#333 of 1,067 Hotels in London
GreenLeadersSilver level
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Citadines Holborn-Covent Garden London
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1,043 Reviews from our TripAdvisor Community

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Showing 745: English reviews
Penarth, South Wales
Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

After researching where to stay in London, we decided to choose the Citadines based on some of the favourable reviews given on Tripadvisor. Unfortunately, we were disappointed in the standard of accommodation and we both felt it was over priced. The hotel is in a great location, but the corridors are dark and oppressive, the bathroom smelt damp and the... More 

Helpful?
Thank AndrewJohnH
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

Dear Guest Thank you for your review, I am so sorry we could not serve you better. I really hope you would give us another chance to restore your faith in us. Regards Germana More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Visited the place for the first time with family during last holiday. Located nicely in the city centre, near to the tube station, and walking distance to the busy place like oxford street, piccadilly circus, leicester square and british museum. Many restaurant aroud make it easier to find the food, also close to the sainsbury supermarket whenever you need to... More 

Helpful?
Thank Uut H
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

Dear Uut H Thank you for your kind review. I am glad we managed to serve you to the standards you expected. I hope you and your family can visit us again in the near future. Regards Germana More 

Oslo, Norway
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago NEW

Nice and clean apartments. Located in walking distanse from sightseeing and shopping. Hop-on-hop-off bus stop about 100 metres from the hotel. Friendly and helpful straff. I'd like to stay here again.

Review collected in partnership with this hotel

Helpful?
Thank Kristin B
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

Dear Guest, Thank you for your most generous and encouraging feedback from your recent stay with us. We were truly delighted that we succeeded in creating a pleasant experience and that you have become a fan of our service and amenities. We sincerely appreciate your recognition and recommendation and look forward to welcoming you back soon. In the interim, we... More 

North Holland Province, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Bathrooms in two rooms (the first was so bad they changed us) are disgusting and full of black mold. We were instructed to pack and they would change us again, instead they decided to just caulk over the worst of the mold, leave the rest and stick us with the same room. Thanks for wasting my time packing an entire... More 

Helpful?
Thank Encontrou A Sua C
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

Dear Reviewer Thank you for your comments following your recent stay at the Citadines Holborn Covent Garden hotel, I appreciate the time you have taken to share your experiences on this site. Naturally your comments are deeply concerning to both myself and my team, who all share a passion for great customer service. Please be assured your experience is completely... More 

Vancouver
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

My daughter and I recently staid here for four nights, and we really had a very mediocre experience. The studio was minuscule, poorly laid out and decorated in a very depressing way that did not match online photos. We didn't even have any place for our stroller, there was nowhere for us both to sit and eat. The reason I... More 

Helpful?
2 Thank SuziVancouver
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

Dear Guest I regret to learn that your stay was impeded by the issues you have highlighted in your feedback .Please accept my sincere apologies for the inconvenience that we may have caused you. I have noted your observations regarding the cleaning service. At Citadines Apart’hotel guests can customise the services they wish to receive to suit their individual lifestyle... More 

Singapore, Singapore
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Has stayed at Citadines Holborn on many occasions over the past few years. Well maintained property in a good location with responsive staff. Complimentary coffee machine. Overall very satisfied with the hotel. Would have been great if complimentary breakfast was included for the first night. Will return again and highly recommended for those who want to stay in central London.

Review collected in partnership with this hotel

Helpful?
Thank DrCheong
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

Dear DrCheong Thank you for your continuous support and loyalty. I am glad that once again you have enjoyed our stay with us and we look forward welcoming you again very soon. Regards Germana More 

United Kingdom
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We arrived with 5 bags from Heathrow @ 9 pm the check in desk asks "did you want to check in?" I say no mate we are going for a walk he laughs I get the stare from better half a great start but really good value central location for Covent G St Pauls Rosewood for lunch look I'd go... More 

Helpful?
Thank Gordon M
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

Dear Gordon M Thank you for your review, I have noted the comments about the welcoming staff and I am sorry you found them odd. Thank you Germana More 

Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

No washing machine at the 1st place. It's was kind of them to allow us to check in early. But when we return late to the hotel, the keys they gave us was not working, the staff did not take intiative to tell us tat after certain hour the key will notwork cause they are fixing the lock issue. Hence... More 

Review collected in partnership with this hotel

Helpful?
Thank charlenetoh
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

Dear charlenetoh Thank you for your review. I would like to address your concerns: even though there are not washing machines in the apartments we do have a public laundry room available to our guests 24 hours a day. With regards to the locks I would like to let you know that we have changed all the old locks to... More 

South Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I found the room to be poorly appointed and the lighting terrible. The shower curtain was no weighted and flapped around uncontrollably; often times becoming stuck to my body. Air conditioning system did not function properly and the room was too warm. On the upside, the location was good with public transport located nearby.

Review collected in partnership with this hotel

Helpful?
2 Thank nbw788
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

dear nbw788 Thank you for your review. I am so sorry we failed you as a guest. I would like to personally apologise for the negative experience. I hope you would give us another chance to restore your faith in us. Regards Germana More 

Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the second time I am staying at Citadines in London. The location is fantastic with Holborn station just a minute away. The rooms are small but very comfortable with well equipped kitchens and bathrooms. Lighting is great with windows that open and let in enough sunlight. Temperature is easily controlled and the room has almost all the amenities... More 

Helpful?
Thank Janani R
ggesitg, General Manager at Citadines Holborn-Covent Garden London, responded to this review

Dear Janani R Thank you for your lovely comments and continuous loyalty. I have noted your comments about the toaster and we normally keep one in the kitchen cabinet. I am sorry if this was not the case during your stay. I look forward welcoming you again very soon. Regards Germana More 

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Staying in Holborn

Neighborhood Profile
Holborn
Inner London’s busiest streets crisscross quiet cobbled lanes for an effect that can be urbane or quaint – or an intriguing blend of both – depending on the particular corner you turn. Due to its especially convenient location, bustling Holborn hosts an excellent range of hotels, eateries, and shops to suit practically any taste or budget. With major attractions like the British Museum and Somerset House as well as popular areas such as Covent Garden and Soho all just a short walk away, Holborn is a smart base from which to explore London.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located just a short walk from Covent Garden and close to the financial and business district, Citadines Prestige Holborn-Covent Garden London is surrounded by traditional pubs, international restaurants, art galleries and churches. At Covent Garden, visit the converted 19th-century fruit and vegetable market, the London Transport Museum and the famous Royal Opera House. ... more   less 

Additional Information about Citadines Holborn-Covent Garden London

Address: 94 - 99 High Holborn, London WC1V 6LF, England
Location: United Kingdom > England > London > Holborn
Price Range: $176 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Holborn-Covent Garden London 4*
Number of rooms: 192
Reservation Options:
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Also Known As:
Citadines Prestige Holborn - Covent Garden Hotel London
Citadines Holborn-Covent Garden London England
Citadines Holborn Covent Garden Hotel
Hotel Style:
#30 Green Hotel in London
#241 Luxury Hotel in London
#259 Romantic Hotel in London
#312 Family Hotel in London
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