This great hotel, situated across the street from the British Museum, was a 10/10 for us. The service was the best we have ever had from any hotel staff. The room was extremely well appointed and quite large while also being quiet, even in the heart of the city. The staff worked with us, to their detriment, to help cut our stay a day short so that we could get back to the US during the early stages of the coronavirus outbreak. We were so disappointed to not be able to complete our full stay and couldn’t thank the great staff enough for all of their help. When we return to London, there is no other place we will stay. Keep up the great work!
Have to review this hotel as I have never seen this before since visiting London many times. Turned out this hotel across from the British Museum is very old décor, like from 1970, not in a good way, or definitely not a historic old building way cause it smells bad and musty, many creaky floors that has soft sinky floor boards but covered up. It is damp, hot, dark, not what it shows at all. It appears to have only a few older patronage always sitting in the lounge staring at us, out of place I guess. Not busy in restaurant, dinnertime it is empty so I stayed clear and never tried it. Most chairs in any seating areas were so old it's cushions were just empty flatten overused cushion in material empty and hard. Not a nice historic hotel I hoped for, and have stayed in around many times, this one was not historic at all. Room was dark, dusty and very stuffy. I think it was the very old stinky material on ALL walls and ugly old carpets, both have stains near every handled piece of fabric and reeked of cover up of mold or rot, near elevator had handled stains too, like how do they clean material walls, ew!!. This hotel has the best free museum near about a mins walk but good luck getting on tours or a great place to eat, all is far, sorta forced to eat in other not so nice places. It was a shame and waste of money as they charge a lot and think they are four star. I will usually pick a hotels by using excellent research, I am not never relying on it again. Save your money, I do not recommend this place AT ALL.…
I cannot even begin to express how absolutely wonderful my stay at the Montague on the Gardens was. The customer service was top drawer. Every employee was so attentive and professional. My husband and I were staying there for our honeymoon and they treated us so SPECIAL. Handwritten cards and a beautiful plate of treats. Our room was very beautiful and pleasant and I was more than pleased with it but they upgraded us to a suite because it was our honeymoon. They truly made the London leg of our European honeymoon our favorite stop. I cannot wait to come back to London and stay again!
I had the pleasure of dining in this hotel a few months ago. From the arrival experience, drinks in The Leopard Bar and dinner in the bistro, the experience could not have been more flawless. A wide and enticing range of cocktails, attentive service enhanced by staff who appear magically at the table when they sense you need something and food which was delicious, brilliantly executed and full of flavour. A real find and one to which I will be happily returning.
This is a great hotel to stay at. A nice mix of vintage and modern elements to it. The staff were really friendly and helpful and the food was amazing. I would highly recommend this hotel to anyone planning to stay / travel around central London or planning to have a nice meal at a quality restaurant.