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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Combining historic red brick architecture with contemporary interiors, the Radisson Blu Hampshire Hotel, London is a five-star boutique hotel set on the iconic Leicester Square. The hotel's location is perfect for exploring the capital's famous landmarks, such as Covent Garden, Soho, Trafalgar Square and Piccadilly Circus. Once owned by Robert Sidney, the 2nd Earl of Leicester, the hotel has preserved its heritage whilst also providing the comforts and style of a modern five-star hotel. Featuring a contemporary Mexican and Peruvian restaurant and an Art Deco-inspired lounge bar, the hotel's Leicester Square location also makes it a prime spot for people watching during red carpet film premieres.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
4.4 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in the heart of Leicester Square, the Radisson Blu Hotel, London Leicester Square garners mixed reviews, with its prime location often highlighted as ideal for exploring nearby attractions. While guests commend the hotel's cleanliness and some find the rooms spacious, the service and amenities receive varied feedback, with criticism aimed at their dated nature and occasional disorganization.
The atmosphere and value proposition prove contentious, as visitors debate the balance between elegance and dated decor, with many feeling the hotel doesn't live up to its 5-star billing.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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You could not find a more perfect location than this hotel. It definitely is located in the center of it all. The staff was extremely friendly upon check-in and I appreciated that I did not have to wait until 3pm to get into my room. I have only one complaint about his hotel, the furniture in my room was pretty old and ratty. I was very surprised when I entered my hotel room and saw this, I almost walked out! This is much too nice of a hotel to not have beautiful, modern furniture in the rooms. I enjoyed my stay so much that I decided to stay another night and they were very accommodating. They went above and beyond having a taxi waiting for me for an early flight to catch and they even escorted me to my cab. I like that this hotel is right on LEICESTER SQUARE, so no cars are allowed in, which allowed for the square to be quiet at night. Other than the old furniture, I rate this hotel a 10!
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:Â Near Piccadilly and Leicester subway lines ~ very convenient!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded Jan 16, 2025
Dear TrishaN631 , Thank you for your kind review and for choosing our hotel. We're glad to hear that you enjoyed our central location and that our team was able to provide friendly and accommodating service. However, we regret to hear that the furniture in your room did not meet your expectations. We value your feedback and will use it to make improvements where necessary. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind Regards, Radisson Blu Hotel, London Leicester Square Management Team
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I had a fantastic stay and wish I'd caught the name of the wonderful lady on reception, what a star you have there Mr Radisson Blu!! I'm not a fan of large chain hotels, preferring the quirk of independents, but on this occasion, the combination of great price and great location made this a no brainer for my itinerary. It goes without saying that if you want to be in close proximity to theatres, restaurants and tube stations, Leicester Square is a superb base. I feared this might mean a noisy room, but this certainly wasn't the case for me, my Premium room, up on the 7th floor, was a cocoon of peace and tranquility. And what a view from the window! (photo attached). Premium rooms are spacious, with a pleasant, fresh but traditional decoration. They offer a mini-fridge (albeit empty) and hot beverage making (albeit just 2 measly teabags!). I didn't dine in-house but the hotel has a restaurant overlooking Leicester Square, alongside its Pommery Champagne Terrace Bar. Would return, lots to commend.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded Nov 17, 2024
Dear mrstraveller1 , We are delighted to learn about your excellent stay at Radisson Blu Leicester Square Hotel. We take great pride in serving our guests and we're especially pleased to know that our team member at reception could contribute positively to your experience. Your kind words about the quietness, comfort, and view from your premium room are much appreciated. We are also glad that our location was convenient for your trip. We have noted your comments on the beverage provision and will take them into consideration. We are always striving to improve our guest experiences and your feedback is valuable for us. Thank you once again for your review and we look forward to welcoming you back. Kind Regards, Radisson Blu Hotel, London Leicester Square Management Team
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Rooms very clean. Hotel is very well appointed with all that you need during the stay. Furniture in the room is dated however still very useful and comfortable. Thick quality room curtains block out the bright lights of Leicester Square. Breakfast in the hotel is outstanding, wonderful selection of fresh food. Staff in the dining room took care of our family well during the stay. If you ADD breakfast with your room at the time of the booking or check in the charge of the breakfast is much cheaper. Hotel dining not available on Monday and Tuesday nights, missed opportunity here as the restaurant for dinner is sensational. Very warm welcome when you arrive, easy check in process. Small GYM with cardio machines. If you are after something right in the heart of the tourist area in London this is the place. So much food/entertainment/pubs/bars within metres of you leaving the hotel.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded Aug 18, 2023
Dear Cathym768 , Your detailed review and the glowing remarks about our hotel are very much appreciated. It brings us immense joy to know that our strategic location in the heart of the tourist area in London was convenient for your needs. It's also heartening to hear that you found our rooms clean, well-appointed, and comfortable. We strive to maintain a high standard of cleanliness and function, so it's wonderful to see that you've acknowledged our efforts. Our sincere apologises our room decor was not up to your expectation and we appreciate your feedback as we always look for ways to improve our products and services . Your commendation about our breakfast offering is tremendously uplifting. As you've noticed, we take great pride in providing a diverse and fresh selection of food to kickstart the day. Your kind words for our dining room staff are very much appreciated as well, and we'll make sure to pass along your compliments. You've also shared some insightful pointers regarding our dining availability and the cost-effectiveness of adding breakfast at the time of booking. We're sure that future guests will find these tips to be greatly beneficial. We do hope to have the pleasure of serving you again in the future and continue providing you with the warm welcome and easy check-in process that you've come to appreciate. Best Regards, Adina Grant Gani Reception Management Team
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I have been going to the Radisson Hotels for years , it was my favorite hotel, when arriving i would be treated like VIP, however it has all changed , since it has been taken over from the new company they have taken everything away that use to make the hotel enjoyable and special , its not anyway near a 5 star hotel ! For the price you pay you would expect a lot more . No longer do you get bath robes and slippers in the room , i was told only the suite get them , so if you pay for the superior or executive rooms no robes but you pay premium price . Down in the main bathrooms you no longer get towels to dry your hands ,instead tissue paper the one you use for your nose , as you dry your hands it all sticks and break on your hand.I was so disappointed but yet you pay ÂŁ450 for a night , the only reason i stayed was thanks to the staff Adina and Usman that did there best. So sad to say after years of loyalty i will no longer be going there any longer . Better hotels in London for the same price .
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded Feb 4, 2025
Dear Carmelina S., Thank you for your feedback and years of loyalty to our hotel. We are sorry to hear that your recent experience did not meet the standards you've come to expect from us. It is encouraging to hear that Adina and Usman were highlights of your stay. We understand your concerns and we want to assure you that your sentiments will be shared with our team. We’re committed to making improvements where necessary. We hope to have the opportunity to welcome you back in the future and restore your faith in our hotel. Kind Regards, Radisson Blu Hotel, London Leicester Square Management Team
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We chose this hotel due to its great location for the West End theatres
The lobby area is modern and clean looking.
Rooms are dated and tired, we were upgraded to a Square view but couldn’t see much as the windows were filthy.
Post theatre rather than visit a loud busy pub we thought we would enjoy a glass of wine in the hotel bar before bed. No such luck, the bar shuts ridiculously early at 10:30!!!! Told we could order room service but really didn’t want to sit in our room. I have never heard of a large chain hotel at the weekend turning away hotel guests, it’s shocking this is supposed to be a 5* hotel in a capital city on a weekend!!
On complaining we were offered a glass of wine, great for us but nothing for the other guests also looking to enjoy a late drink.
Breakfast wasn’t great, the food was lukewarm even after just being replenished. Raised this with the server whose response was, “well you should come down at less busy time really” Not helpful! Had to ask for plates as none had been put out on the servers, some of the staff looked like they really didn’t know what they should be doing.
Tables were beyond slow at being cleared, the staff seem to have developed a skill for looking busy but actually doing zilch! Surely the staff shouldn’t return to a kitchen empty handed when the restaurant is busy. It was almost amusing watching staff picking up 1 cup off a cluttered table but not returning to clean the rest away.
Such a shame because we use Radisson hotels worldwide a lot but thinking twice about using this brand now, based on this hotel.
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Date of stay: February 2025Trip type: Traveled as a couple
Room Tip: Don’t book if hoping to enjoy a late night drink!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded 4 weeks ago
Dear Deborah J, Thank you for taking the time to provide us with your detailed feedback. We are glad to hear that you appreciated our hotel's location and lobby aesthetics. However, we regret that certain aspects of your stay did not meet your expectations. We take your comments regarding our room conditions, bar hours, and breakfast service seriously. It is through feedback like yours that we are able to continually monitor and improve our guest experience. We value your loyalty to the Radisson hotels and hope to have another opportunity to better serve you in the future. Kind Regards, Radisson Blu Hotel, London Leicester Square Management Team
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Have emailed twice prior to arrival advising I was bringing wheelchair dependant mother for special visit, specifically stating mother needed a walk in shower as she was unable to use bath . Just checked in for 5 nights at a cost of over ÂŁ2,300. Disabled access door to hotel does not work which means a struggle to prise door open and manoeuvre wheelchair in , the same problem accessing bedrooms with heavy doors. Biggest problem is over bath shower , and as previously advised hotel this was unsuitable as mum is unable to climb into bath. I really feel it is out of order to charge that amount of money yet not be able to offer a disabled guest shower facilities for a 6 day stay. Voiced my concerns at check in but no other solution offered as another disabled guest already has disabled room.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded Sep 9, 2022
Dear June M, Thank you for taking the time to provide feedback following your recent stay with us. I am disappointed to receive your review and hear that your visit was not the experience we aim to provide at our exclusive Boutique Hotel. The team and I take great care in ensuring our guests stays are smooth and enjoyable. I would like to offer my sincere apologies that we seem to have let you down on this occasion. I hope you will have a moment, and contact me directly. This will allow me to look into your concerns at the hotel and suggest how we could ensure a better experience and a more comfortable time with us. I hope you will give us another opportunity to display the usual high standards one would expect when staying at a Radisson Blu Edwardian hotel and stay with us again. Please do not hesitate to contact me for any assistance with your reservation. Sincerely, Daniel Camargo Scholz Duty Manager P.S. Our hotel in Leicester Square, is also a great location to host your meetings and events in the luxurious environment of a 5-star hotel. Our five meeting rooms, include our Penthouse meeting room with unprecedented views of London, with their state-of-the-art technology are ideal for small meetings or presentations up to 45 guests.
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I had emailed the hotel prior to our arrival that my family had allergies to fungus and molds. The hotel promptly replied that we can expect that the rooms we booked will be up to standard. We weren't disappointed. The rooms were so clean, the cups, glasses and utensils were even individually sealed in transparent plastic! Housekeeping was so thorough and they checked ever so frequently. You cannot find a better location in London. It's in Leicester Square and a few steps to the park, movie houses, restaurants, Covent garden, Lego, M&M store, Chinatown and theaters. The vibe in Leicester Square was incredible. We had a coffee machine in the room. That was all that I needed. :) My rating out of 5 stars: Location : 5 stars Staff: 5 stars especially housekeeping Food and drinks: We weren't able to dine in their restaurants Bed: 4 stars Pillows: 5 stars Bedsheets: 5 stars
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded Aug 6, 2023
Dear Drayeva , It is an absolute pleasure to read your kind words about our hotel and its strategic location. I am delighted to hear that we were able to exceed your expectations, both in terms of our facilities and our team's dedication to service. The positioning of our hotel has always been one of our key attractions, and I am thrilled to learn that you found it convenient for your travel plans. We strive to ensure that our guests can easily access transportation and visit surrounding areas with ease, and your review is a gratifying testament to our efforts. Our staff members truly appreciate your recognition of their hard work and dedication. They aim to provide excellent service to all our guests and your feedback serves as a wonderful endorsement of our efforts. Thank you once again for sharing your experience. We look forward to welcoming you back in the not too distant future. Best Regards, Adina Grant Gani Reception Management Team
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Great location on Leicester Square but an awful hotel. Supposed to be a 5 star hotel but service and rooms more 3 star standard.No doorman,no offer of assistance with luggage, not offered 2 keycards for room.The room itself was very shabby with peeling paint and worn furniture. Worst of all was the bathroom.It was tiny and with brown discolouration around the bath and gaps around the sink.It was disgusting!
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded Feb 4, 2025
Dear paulcA9805bs , Thank you for taking the time to share your experience. We are pleased to hear that you appreciated our location, however, we regret that the rest of your stay did not meet your expectations. We are dedicated to providing our guests with a superior stay and are genuinely sorry to hear that your experience fell short. Your feedback on the room condition and services provided by our team is invaluable and will be shared with our management team for review. We hope that we will have the opportunity to welcome you back in the future and provide you with the high-quality experience that we strive to offer all our guests. Kind Regards, Radisson Blu Hotel, London Leicester Square Management Team
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I emailed the hotel beforehand to inform them that my family have allergies to molds among other things. I was promptly assured they would have the rooms ready to standard when we arrived. Sure enough, when we checked in, you could tell that the rooms (we booked two) were pleasantly sanitized. I mean, the utensils, glasses and cups are individually wrapped in clean, clear plastic! Housekeeping was just so thorough everyday!
I personally appreciated the expresso machine in the room.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded Oct 13, 2023
Dear raymonde721, Many thanks for writing this review about your recent stay at the Luxury boutique hotel Radisson Blu Hampshire, in London's Theatre and shopping land, perfect for weekend breaks, theatre breaks and business stays. We are very happy to read that you enjoyed staying in our beautiful and centrally-located Hotel in the heart of Leicester Square, surrounded by nice restaurants, shops and theatres, with easy access to Trafalgar Square, Covent Garden, Soho, Regent and Oxford Street, Buckingham Palace, Big Ben and so many other tourist places. Thank you very much and I very much look forward to continuing having you as our guest. All the best, Daniel Duty Manager P.S. Our hotel in Leicester Square, is also a great location to host your meetings and events in the luxurious environment of a 5-star hotel. Our five meeting rooms, include our Penthouse meeting room with unprecedented views of London, with their state-of-the-art technology are ideal for small meetings or presentations up to 45 guests.
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Really disappointed, booked our stay here 4 months in advance for a Birthday visit to London, booked early check in for our rooms to coincide with train times thinking we'd be able to drop our bags and freshen up before hitting the shops, from the minute we walked in you could tell it was going to be awful, Staff had absolutely no idea what they were doing, rooms weren't ready even though we were later than the early check in time, we were told to give them an hour so went off to explore, we returned 3hrs later so now past the regular check in time, we were told only one room was ready, we were taken to said room to find someone else's luggage in the room, we then had to wait while they located our luggage, they then informed us that we were actually in the wrong room, we were eventually taken to the correct room and reunited with our luggage but our second room still wasn't available, we decided to go out again for something to eat, upon returning our second room was now ready but the hotel was so busy had to wait 30 minutes for a room key, upon settling in the rooms they were found to be very cold, tired and worn out, bathrooms were clean but so dated, I can't remember the last time we stayed anywhere so run down and can't believe we actually paid for our time here. The level of service and accommodation at this hotel is no where near the standard you expect from a Radison and certainly comes no where near the 5 stars it's supposed to have, I actually think they should be reported to trading standards as people make bookings based on the standards they expect with it being listed as 5 stars, anyone thinking of staying here, do yourself a favour and find somewhere else, the Londoner next door is very good!!
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Date of stay: December 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Camargo Scholz, Guest Services / Front Office at Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Responded Jan 8, 2025
Dear Freedom55246722606 , Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and apologise for the inconvenience you faced during your stay. We understand the importance of providing a smooth and comfortable experience for our guests, and we are sorry that we did not live up to that commitment on this occasion. Your comments have been noted and will be shared with our team, as they will be instrumental in helping us to improve our services. We deeply value your feedback as it helps us to improve and provide our guests with the best possible service. We hope to have the opportunity to welcome you back and demonstrate the standard of service we strive to deliver. Kind Regards, Radisson Blu Hotel, London Leicester Square Management Team
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Frequently Asked Questions about Radisson Blu Hotel, London Leicester Square (formerly Hampshire)
Which popular attractions are close to Radisson Blu Hotel, London Leicester Square (formerly Hampshire)?
Nearby attractions include National Gallery (0.09 miles), On The Rocks Bar Crawl London (0.2 miles), and Gourmaze: The Tasty Treasure Hunt (0.2 miles).
