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Novotel London Waterloo

#303 of 1,058 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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113 Lambeth Road, London SE1 7LS, England
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Novotel London Waterloo
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2,072 Reviews from our TripAdvisor Community

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Bundanoon, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We visited as a family in January and found the location of this hotel perfect. It is within walking distance to "Big Ben" , Westminster and the "Hop on Hop off" buses. We were pleasantly surprised as there was a construction site beside us but the insulation was very good and the rooms very quiet.This is a typical Novotel. The... More 

Helpful?
Thank BrigH111
Stuttgart
Level Contributor
226 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Located just a short walk from Southbank with lots of places to eat, drink or have fun. This is modern, new well designed hotel. Rooms are very modern with a very cool bathroom. It also a nice fitness room with everything you need. The only downfall, there is not much next to the hotel on the other hand it's very... More 

Helpful?
Thank GK_10_1972
Rochester, United Kingdom
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed for one night. The hotel is comfortable and spotlessly clean. Our room was very modern and well equipped. The staff of the hotel are mainly French and the service is excellent. There is a very good breakfast buffet with a wide range of choices. We will have no hesitation in booking this hotel again in... More 

Helpful?
Thank ebearLondon
NovotelWaterloo, Operations Manager at Novotel London Waterloo, responded to this review

Madam, Sir, We really appreciate your very positive feedback regarding your stay at Novotel Waterloo. It is always a pleasure to receive such a motivating answer and I can confirm to you that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. We are looking forward to welcoming you... More 

Florianopolis, Brazil
1 review
3 of 5 stars Reviewed 1 week ago

We enjoyed our stay. But unfortunately there was an event during one day at breakfast time in which our space and the schedule for eating were dramaticaly reduced and nobody told us in advance. This affected the quality of our family moment at breakfast.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Mariaoliveira2016
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guests, Thank you for taking the time to tell us about your stay at the Novotel London Waterloo and for your positive comments. However, I regret that your experience did not meet all your expectations, notably in terms of breakfast service. At Novotel, we strive to provide a high quality service for all our guests that is why your... More 

Stevenage, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here on Saturday, they have lots of parking for £24 overnight, we walked from there along the river Thames into Covent Garden so all close by, the staff are lovely and very helpful and the room was perfect 100% recommend hotel was very peaceful and very good location

Helpful?
Thank sammi1974
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest Your comment is a nice reward for all my young teams and we really thank you for this very precise, sincere and positive feedback, in particular with regard to our wonderful location and to the friendliness of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the... More 

stourbridge
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Booked this hotel for its closeness to the royal festival hall. We had an executive room which was spacious and to save money we asked for a triple room for our son. The room had a separate toilet which was tight, the bathroom had a shower over bath which was adequate. The bed was comfy although our 21year old son... More 

Helpful?
Thank selemdip
NovotelWaterloo, operations manager at Novotel London Waterloo, responded to this review

Dear Guest It is always a pleasure to receive such a constructive and positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Homer, allow me to express my sincerest apologies concerning the small... More 

Western Poland, Poland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

best for cuples and family staying the best locations in london to see moste important places to be the sweemming pool amassing and breakfast the best ever best food restaurant best rooms best service what do you want is in waterloo novotel hotel best stay ever in London

Helpful?
1 Thank maqdalena
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guest What a pleasure to receive such a nice comment ! It is a great award fo each of our young teams and we sincerely thank you for that. It is also a real encouragement for us to continuously make progress and improve the quality of our services. Me and my staff are looking forward to welcoming you soon... More 

Wakefield, United Kingdom
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One night business stay... Positives: - Awesome breakfast selection - Good nights sleep - Professional staff - Multi-national TV Issues: - One side of my floor was damp - Long walk to a tube - Lack of plug sockets

Helpful?
1 Thank MRAJPalmer
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear guest Many thanks for this sincere and positive feedback regarding your stay at Novotel Waterloo. Please rest assured that all your constructive comments have been seriously taken into account. Me and my staff thank you again for this encouraging feedback and we are looking forward to welcoming you soon again at Waterloo Novotel. Sincerely, Jean-Marie Lucas Operations Manager More 

Oslo, Norway
1 review
4 of 5 stars Reviewed 2 weeks ago

Quiet, good dinner, clean and nice, service minded staff, early check in, wifi, good bus services just outside the door. Locked luggage storage. Great, healthy breakfast. Count extra time for two bus stops from the tube.

Review collected in partnership with Accorhotels.com

Helpful?
Thank jennyj712
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guest We are really touched by this positive positive feedback regarding your stay at Novotel Waterloo, in particular with regard to our privileged location and the friendliness of our staff. It is a nice reward for all of our young teams who do their best for the absolute comfort of their guests and their families. Me and my staff... More 

Salisbury, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

fantastic location, very close to main attractions in city centre. room size was good, just dosn`t understand reson of layout... room could be bigger if toilet would be together with bathroom and without separate shower in bathroom- just taking extra space in room. in one of rooms which we had air con didn`t work (110)- but didn`t mention it to... More 

Helpful?
Thank wesley2pl
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guest Me and my teams thank you for these precise, sincere and very positive comments. Please rest assured that we already shared them and took them into account. I also wish to sincerely apologize for the small inconveniences you met during your stay. We appreciate your sharing your concerns and it is our hope that you will give us... More 

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