Novotel London Waterloo
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About
#639 of 3,041 hotels in London
Location
4.3
Cleanliness
4.3
Service
4.2
Value
3.8
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Indoor play area for children
Taxi service
Business Center with Internet Access
Parking garage
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Children Activities (Kid / Family Friendly)
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish, Italian
Location
113 Lambeth Road, London SE1 7LS England
Novotel London Waterloo
Getting there
Good for walkers
Grade: 85 out of 100
85
London City Airport
7.3 mi•
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Heathrow Airport
14.7 mi•
See all flights
Waterloo
12 min•Underground
Rental Cars
23 Restaurants
within 0.3 miles
3935Reviews74Q+A100Room tips
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My partner and I have recently spent two weeks at the Novotel Waterloo. The room was clean and comfortable, we were in a fantastic location and able to access all transport very easily. It was a fabulous way to see London and very easy to get back to, in the evening when we were exhausted. The breakfast was good quality and substantial. The staff were always very helpful, friendly and happy to share useful information about London. Our plane was delayed and the staff happily arranged a late check out for us as the room was not booked back to back. This made the end of our trip very comfortable, we did not check out until 1700hrs.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I would give the hotel 5 stars but the restaurant staff in the evening are abysmal. No regard for customer service. The food is excellent when you get it. They have no excuse not busy -Breakfast & staff great in morning. Asked several times for tea & milk in room to be replenished even left note- ignored 🤔. After a ‘not good enough’ they were slightly better in restaurant. Shame like staying here
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
The hotel was lovely and clean. We stayed in a junior suite which was a great size- the bathroom was huge! It was spotless and the Nespresso machine/robes and slippers were a nice touch! We had a great night sleep and couldn’t hear any noise at all. The hotel is in a great location with Southbank only a short walk away. Overall we had a fantastic stay and I would definitely recommend this hotel!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The family at AtlasAdventured highly recommends staying here! Awesome hotel. It is in a great location within walking distance to Buckingham Palace, the Thames, Big Ben, and just a few minutes drive to Waterloo Station. The lobby of the hotel is very clean and modern, and the staff were all very friendly and helpful. The rooms are great. Spacious, clean, comfortable beds, and good sized bathrooms. A kettle with tea and coffee is provided. The hotel is very kid friendly. Upon arrival, our toddler was given a little Novotel stuffed animal, and inside the lobby there is a little kids' corner filled with toys! Our daughter thought this was the best thing she’s ever seen. The hotel has everything you need with parking on site, a restaurant that serves breakfast, and a gym. Next time we are in the area, we will definitely be staying here! …
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I am currently staying at this hotel. Upon initial arrival the lady on reception was unable to check me in but she was lovely and stored my luggage for me. I then had a meeting until 7.30 pm so arrived back for check in, totally different experience, the make checking me in wasn’t really friendly at all. Having worked 14 hours I decided to ring for room service to eat and rest. After speaking to three different members of staff and waiting an hour for a promised call back from the restaurant it was clear I wasn’t getting any food. I accept at times it can be busy so I thought I would go down and try to order. Waited five minutes to be even seated and when I did sat there for twenty minutes and wasn’t even served or spoken too. The poorest hotel service I have ever experienced. I’m currently awaiting a just eat take away, my room is fantastic but if you want to eat here make alternative plans!!!!…
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Date of stay: November 2023Trip type: Traveled on business
Room Tip: Don’t plan to eat food here, the service is really poor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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After reading the other reviews on this hotel (some not great), I was really worried. HOWEVER ...... from entering the hotel to leaving, the staff were excellent. Our room was very clean. The beds were really comfy. The breakfast was fine with lots of choices. The kids loved the kids area near reception. It is so central. I would recommend if your a family going to Brewdog waterloo, as it is so geared up for kids at night time. Best bit of our whole London trip for the children, was the hotel. Thankyou Novotel we had a great time 😊
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Anna Janikowska, Guest Services / Front Office at Novotel London Waterloo
Responded Nov 1, 2023
Dear Hayleya 2022, Thank you for such a nice review. We are glad that you had an amazing stay at Novotel London Waterloo. Hopefully, you will stay with Accor hotels in the future and I wish you similar experience everywhere you will stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not a bad hotel; does have parking which is very convenient. Location is ok. Do not take any cash at all which was rather inconvenient. Beds were a bit hard, but room was nice and clean. Fridge did not work and other customers stated the same. Room service was extremely slow as well. Took around an hour to receive. A little expensive for what you get.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anna Janikowska, Guest Services / Front Office at Novotel London Waterloo
Responded Nov 1, 2023
Dear Jane S780, We very much appreciate your comments regarding your stay at the Novotel London Waterloo. After pandemic we indeed decide to go cashless as many other businesses in London. I am sorry to hear that you found our room service not as quick as you would expect- it will be share across the team for future improvements. Our minibar chillers are not fridges hence they will not provide as much cold as house fridge. We hope that despite small inconveniences you will stay with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is ok. Reasonably modern and nice location on the Thames. About 20 mins walk from Waterloo through Lambeth park or along the Thames, but slightly awkward and you wouldn’t want to do it solo in the dark. Rooms are ok, bed comfy, a bit noisy near the back goods entrance. However the food / bar experience is poor. Mediocre food for dinner served at a dirty table with no salt / pepper, etc. I was also charged £1 for slices of lime in my soda!! Unbelievable. Plus when you order a drink at the bar (no table service) you’re automatically charged a 10% service charge - just for ordering a drink. I would recommend saving your money and ordering delivery. Breakfast nothing special. Chaotic table arrangement makes it challenging.
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Date of stay: September 2023Trip type: Traveled on business
Room Tip: Don’t order drinks at the bar - you’ll be ripped off
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed here many times over last few years. I really like the fact the rooms are a decent size for London and as I travel alone for work I love that I can connect my devices to the very large TV and play Netflix, BritBox etc. hotel isn't the easiest to get to as no tube very close. With luggage or mobility issues or people nervous to walk alone at night this hotel is best reached by taxi/ Uber etc. I tend to get Uber from Euston at circa £15 as I struggle to get taxis often at Waterloo station (which is closer). Main downside is breakfast - really very poor now, choice much more limited than most hotels I stay in and my last three visits here the sausage has been cold and today undercooked, hash browns overdone and just generally a poor experience. If I had to pay for it I wouldn't.…
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Date of stay: September 2023Trip type: Traveled on business
Room Tip: Get an Uber from Euston if you don't want to walk with luggage etc for circa 0.8 miles. It will...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Pleased with hotel location, reception staff helpful, room was comfortable but cupboard doors came off the hinges when opened, I forgot to mention this on checkout. Only problem we had was in the bar, a Baileys was ordered and when given it was a 25ml measure, this was queried at the time as a standard Baileys should be 50ml the bartender was quite rude that 25ml is the management rules, it was so small in the glass it hardly showed over the ice, we were told we had to order a double and pay twice the price! I suggest you check the regulations on measures as I believe we were wrongly overcharged.
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$196 - $390 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london waterloo hotel london, accor london waterloo, london novotel waterloo
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
187
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Frequently Asked Questions about Novotel London Waterloo
Which popular attractions are close to Novotel London Waterloo?
Nearby attractions include Newport Street Gallery (0.1 miles), Lambeth Palace (0.1 miles), and Lambeth Bridge (0.2 miles).
What are some of the property amenities at Novotel London Waterloo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel London Waterloo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel London Waterloo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel London Waterloo?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Novotel London Waterloo?
Conveniently located restaurants include Riverside Cafe Lambeth Pier, Chino Latino, and The Corner Café.
Are there opportunities to exercise at Novotel London Waterloo?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at Novotel London Waterloo?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Waterloo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel London Waterloo?
The staff speaks multiple languages, including English, Spanish, and Italian.
Are there any historical sites close to Novotel London Waterloo?
Many travelers enjoy visiting Houses of Parliament (0.4 miles), Churchill War Rooms (0.7 miles), and Tower of London (2.0 miles).