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Novotel London Waterloo

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113 Lambeth Road, London SE1 7LS England
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Traveler (854)
Room & Suite (331)
Dining (44)

About

#377 of 1,137 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Parking garage
Parking
Free internet
Wifi
Public wifi
Internet
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids club
Banquet room
Meeting rooms
Fax / photocopying
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Italian
Hotel links
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3,781Reviews66Q+A100Room tips
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Popular mentions
We first stayed at this Novotel a year ago for three or four nights and had a great room overlooking Lambeth Palace and the Thames. This time we stayed for just one night. We weren't sure if we were upgraded on arrival but had a huge room on the fifth floor. However, there was no view - it seemed to be above a car park entrance. This is a 4* hotel and you do get that feel in the public areas. However, there was definitely room for improvement in the room: 1. The towels were old. Now I'm all for reusing towels and am not necessily a fan of big fluffy ones but these were definitely past their best being very thin - they needed to be recycled and replaced; 2. The covers of the sofa were stained. 3. Why put the hair dryer in the bottom corner of the wardrobe? May be I'm being picky but it's nicer to see things on shelves rather than on the floor. On the plus side, there were two huge wardrobes so plenty of storage space (except this time we were just there for one night!). Despite these comments, I do like this hotel. The bar is good too. We will return as for us it is in a great position. However, next time I will request a room with a view.
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Upon arrival we received a friendly greeting from reception staff. The children were given teddy bears, which went down well. One room was available but the other wasn’t. However, we were early. The rooms were well kitted out with everything we needed and the television was huge with lots of channels. The room was clean but house keeping failed to replenish our tea and milk, which we discovered first thing in the morning when we tried to make a drink. We ate in the hotel restaurant both nights where you could either have the buffet or order from the main menu. The children loved the buffet so that worked well for them. The adults ordered from the main menu and the service was slow and the food took a long time to arrive. We had the same experience in the bar where it took ages to get a drink. I sense the hotel was short staffed. Breakfast was very good. During our stay we celebrated my husband’s birthday. The hotel gave him complimentary desserts, balloons and a birthday card, which was a nice touch. Overall we enjoyed our stay.
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3 of us stayed here for New Year's Eve night. We had a view of the top half of the London Eye,so, really enjoyed the fireworks. The room was a good size, a large king size bed and a single pull out bed were provided. We had breakfast delivered to the room at a cost of £5.
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Response from Alfonso Ristorato, Guest Services / Front Office at Novotel London Waterloo
Responded 6 days ago
Dear Umberdos, thank you for taking the time to share with us your comments. I am very happy to read that you enjoyed your stay with us, even more to hear that you were able to enjoy the fireworks from our rooms. We look forward to your next visit in our Hotel. Alfonso Ristorato Rooms Division Manager
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We went for a stay at this hotel during our trip to London. The 4 days we have spent there have been amazing. The best thing to mention is the quality of customer service. The team, managed by Cristian is very welcoming and attentive. They made us feel the most important people in the room every time we ate at the restaurant. Cristian has always been around with his warm smile and joyful attitude. Me and my friends agreed that we will definitely come back for our next travel to London.
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Response from Alfonso Ristorato, Guest Services / Front Office at Novotel London Waterloo
Responded 6 days ago
Dear Guest, I sincerely thank you for taking the time to tell us about your stay at Novotel Waterloo and for these very positive comments, particularly with regard to the friendliness of our teams, and especially Cristian, whom is an asset for our Hotel. Rest assured that it is always rewarding to receive such motivating feedback. We are looking forward to welcoming you soon again at Novotel London Waterloo. Kind Regards, Alfonso Ristorato Rooms Division Manager
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We were given a disable room which was very disappointing (we are not disable people)....and the room was just okay size around maximum 15 square metre, not what it says on the description.............and the shower water was not warm enough...
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Review collected in partnership with Accorhotels.com
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PRICE RANGE
$173 - $359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel london waterloo hotel london, accor london waterloo, london novotel waterloo
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
187
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Frequently Asked Questions about Novotel London Waterloo
Which popular attractions are close to Novotel London Waterloo?
Nearby attractions include Newport Street Gallery (0.1 miles), Lambeth Palace (0.08 miles), and Lambeth Bridge (0.2 miles).
What are some of the property amenities at Novotel London Waterloo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel London Waterloo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel London Waterloo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel London Waterloo?
Yes, a parking garage and paid private parking nearby are available to guests.
What are some restaurants close to Novotel London Waterloo?
Conveniently located restaurants include The Corner Café, Chino Latino, and Riverside Cafe Lambeth Pier.
Are there opportunities to exercise at Novotel London Waterloo?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at Novotel London Waterloo?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel London Waterloo offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel London Waterloo?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to Novotel London Waterloo?
Many travelers enjoy visiting Churchill War Rooms (0.7 miles), Tower of London (2.1 miles), and Houses of Parliament (0.4 miles).