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Novotel London Waterloo

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#277 of 1,071 Hotels in London
Certificate of Excellence
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2,401 Reviews from our TripAdvisor Community

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Showing 1,164: English reviews
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

No issues during our staff. Although check in was very slow (group of 16). Food was a good price and of a good standard. Rooms are modern and clean. There is bottles of water in the room these are approximately £2.75 each unlike most hotel chains these days where you get these free.

Helpful?
Thank Panda_eyes2
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guests We sincerely thank you for your precise and really positive feedback. Our hotel is actually ideally located for tourism as most of the popular tourist attractions are less than 25 minutes walking from your hotel. We are looking forward to welcoming you soon again at Waterloo Novotel. Sincerely, Jean-Marie Lucas Operations Manager More 

Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Located a very short walk from Lambeth Palace makes it convenient for hop on hop off buses. About 10 minute walk along river to London Eye, and 15 min walk to Waterloo Station. Breakfast is good, although a bit expensive at 16 £ per adult - kids eat free, which is nice. Hallways and restaurant are dimly-lit in my opinion.... More 

Helpful?
Thank AllyR-S
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guests I sincerely thank you for these very positive comments, particularly with regard to our ideal location. They are real encouragements for us to continuously make progress and improve the quality of our services. Rest also assured that a lot will be done for the comfort of our rooms in the next future. We appreciate your sharing your concerns,... More 

Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed for a night with my wife and son. All went smoothly and had a plasent stay. What was really impressive was helpfulness of staff, specially "Mr Alfonso Ristorato" and his team were brilliant and worth mentioning. They were very polite, quick and helpful. They helped me getting a taxi to get to to the train station on time, and... More 

Helpful?
Thank SaqibKhursheed
NovotelWaterloo, Operations Manager at Novotel London Waterloo, responded to this review

Madam, Sir, We really appreciate your very positive feedback regarding your stay at Novotel Waterloo. It is always a pleasure to receive such a motivating answer and I can confirm to you that I immediately shared it with Alfonso and his teams and that it will serve as a strong encouragement to all of us. We are looking forward to... More 

Canberra
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were booked into the Novotel for a period of 5 days after coming off a cruise around the British Isles. On arrival at the hotel we were met by Julie. As we know first impressions are everything and in Julie Novotel have an excellent representative. Nothing was a problem. On arrival I discovered that my CC had been compromised... More 

Helpful?
Thank DinkumAussie
NovotelWaterloo, Operations Manager at Novotel London Waterloo, responded to this review

Dear Guests Julie, Sergio and all their friends sincerely thank you for these very positive comments. Rest assured that they are is a very nice reward for each of us. We are looking forward to welcoming you soon again at Novotel Waterloo. Sincerely, Jean-Marie Lucas Operations Manager More 

wiltshire
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

we stayed here for family celebration in august first impression was how clean and smart the hotel was very upmarket .The reception area very cool on hot day staff most friendly nothing was too much trouble check in was easy shown where our room was easy to find Lovely room everything you needed for a weekend away beds very comfy... More 

Helpful?
Thank katnap61
NovotelWaterloo, Operations Manager at Novotel London Waterloo, responded to this review

Dear Guests I sincerely thank you for these very positive comments as you may know that our young teams do their best to make customers feel at home. Rest assured that your feedback is a nice reward for each of us. We are looking forward to welcoming you soon again at Novotel Waterloo. Sincerely, Jean-Marie Lucas Operations Manager More 

Bristol, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Good location and pleasant hotel reception. Despite checking in online the day before, our room was not ready on arrival. The room had a late checkout and therefore an alternative room had been allocated. However this alternative room was also not ready and we had to wait 40 minutes for it to be prepared. We retreated to the bar, advising... More 

Helpful?
Thank bigron08
NovotelWaterloo, Operations Manager at Novotel London Waterloo, responded to this review

Dear Guests I sincerely thank your for this long and precise feedback and for your positive comments, particularly with regard to the friendliness of our reception team. However, allow me to apologize for all the inconveniences you met during your stay and I would really appreciate if you would accept to give us a new chance to better service you... More 

Bangalore
Level Contributor
8 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago

It is a nice hotel but perhaps a bit cold to Asians. At least this was my impression with some of the staff. Slightly off the main area too. The facilities are good and on the whole it was an average experience.

Helpful?
Thank seeker65
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for a night with the kids. Enjoyed bar service, comfortable beds and a great breakfast selection in the morning. Location is ideal and they have a play area to keep the kids entertained too. Will stay again when in London.

Helpful?
Thank Mcdonj
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guests We sincerely thank you for this positive very encouraging comments, particularly with regard to the cleanliness of our rooms and to the quality of our breakfast. Our hotel is actually ideally located for tourism as most of the popular tourist attractions are less than 25 minutes walking from your hotel. Rest assured that is is always rewarding to... More 

Waterford, Ireland
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for two nights with two small kids. The hotel is a good 15 minute walk from Waterloo station and the South Bank area. The staff are very render and helpful. The room was small but then London rooms aren't known for their size. The toilet was separate from the bathroom which I don't like and neither have a... More 

Helpful?
1 Thank Ciara2013
NovotelWaterloo, Operations manager at Novotel London Waterloo, responded to this review

Dear Guests We really appreciate your very positive comments regarding your family's stay at Novotel Waterloo as you may know that me and my teams do their best for the comfort of families. Therefore, your feedback is a nice reward for each of us. However, we regret that our services did not meet all your expectations and we would really... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: Pizza, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 

Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Location: United Kingdom > England > London
Price Range: $166 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Reservation Options:
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Novotel London Waterloo England
Hotel Style:
#205 Luxury Hotel in London
#220 Family Hotel in London
#319 Romantic Hotel in London
#329 Business Hotel in London
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