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Holiday Inn Express London- Southwark

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Holiday Inn Express London- Southwark
Holiday Inn Express London- Southwark
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889 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express London- Southwark
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Showing 708: English reviews
Salt Lake Ci
Level Contributor
6 reviews
4 hotel reviews
1 of 5 stars Reviewed June 28, 2016

The policy of this hotel is to charge you the entire cost of your reservation as soon as you book the reservation--even if a month in advance. Then if you cancel, they refuse to refund any of the charges, claiming that your "deposit" is not refundable.

Helpful?
Thank sagewillow
IHGService, Guest Relations Manager at Holiday Inn Express London- Southwark, responded to this review

Dear sagewillow, Thank you for your feedback. We are very sorry to hear about your dismay towards the issues you had with your reservation. We would like to follow up on this. We have sent you a private message in an effort to obtain additional information about your experience, and the opportunity to address your concerns accordingly. We hope to... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 27, 2016 via mobile

Tish hotel had some unfriendly employees, no WiFi I. The room, you had to stay in the breakfast area which was unconventional. Could not get calls because phones had no service and no WiFi. They give you menus for take away....nope they don't deliver here. Only 1 plug in room, every day they take your extra blankets and you have... More 

Helpful?
3 Thank Hello105
IHGService, Guest Relations Manager at Holiday Inn Express London- Southwark, responded to this review

Dear Hello105, Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with our staff, WiFi, and room temperature control among the others. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I hope that... More 

ramhash
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 27, 2016

When we arrived there was a sign that the elevator was out of service, with apologies. We ere directed to one on the other side of the building--fine, but there were a few steps up then a few back down to get to our room. This was not very convenient with bags and a bad back. Even at the end... More 

Helpful?
Thank balletlady
Francesco M, Manager at Holiday Inn Express London- Southwark, responded to this review

Dear balletlady, Thank you for your feedback. Please accept our apologies for the inconvenience caused. Now i am happy to let you know that we fixed our elevator and everything it is back to normal. We are hoping to give us another chance to restore the faith in our hotel and i can assure you we will make your stay... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
105 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 stars Reviewed June 22, 2016

The hotel is in a great location - 5 mins walk to Southwark station and also walking distance to St Paul's cathedral and Tate and also London Bridge. Breakfast is included and the choices are minimal, we just had some yoghurt and cereals every morning. The rooms are clean and quite basic, but good size for London standards. The lady... More 

Helpful?
Thank Ruxandra B
Francesco M, Manager at Holiday Inn Express London- Southwark, responded to this review

Dear Ruxandra B, Thank you for your feedback. We are glad to see that overall you had a pleasant stay with us. I can see you enjoyed our location which is close to the main attraction points a also close to the tube station, five minutes walking. We really appreciate your comments about our breakfast and be sure we will... More 

Sheffield, United Kingdom
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 22, 2016

When I checked in at 7:45pm, I discovered that my employer's hotel booking service had managed to book, & then cancel my overnight within a very short period, leaving me with no booking! The friendly & helpful reception staff apologised, but Gianina was absolutely lovely, and tried for ages to get through to someone to resolve my problem, although it... More 

Helpful?
Thank AndreaQ123
Francesco M, Manager at Holiday Inn Express London- Southwark, responded to this review

Dear AndreaQ123, Thank you so much for your feedback. I am so happy to see that you had a pleasant stay with us despite the inconvenience caused with the reservation. Thank you for your nice word, it means a lot to me, and also i am happy that o was there to help you. I am hoping to see you... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 21, 2016 via mobile

This should be a simple enough review....I stayed here for a couple of nights for a business trip. I was more that pleasantly surprised by my room. Bed was comfy, huge bathroom and a nice selection of pillows... Reception seemed friendly and there is a bar open till midnight. Location wise it was ok, not too far away from the... More 

Helpful?
Thank Jordan U
Francesco M, Manager at Holiday Inn Express London- Southwark, responded to this review

Dear Jordan U, Thank you for your feedback. We are glad to see that you had a pleasant stay with us and we meet your expectations. Your comments are really important to us and makes us proud of our jobs every time when our guests leave happy from our hotel. We are looking forward to accommodate you again in our... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 19, 2016

we had an organised trip for our company to attend some events in london staff were fabulous rooms extremely clean and breakfast great choice making the trip excellent it was in a fabulous location to get to everything with easy reach and check in was very swift

Helpful?
Thank steve B
Francesco M, Manager at Holiday Inn Express London- Southwark, responded to this review

Dear steve B, Thank you for your feedback. We are happy to see you had a pleasant stay with us and we met your expectations. I can see you enjoyed our room, our breakfast and our location. We are hoping to see you again in our hotel soon and make your stay even better. We wish you all the best.... More 

Edinburgh, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 19, 2016 via mobile

A perfectly utilitarian hotel. Check in was simple, except the lift wasn't working involving convoluted instructions on how to get to my room by the other lifts (I took the stairs). Room was a reasonable size with shower (no bath, which is my preference anyway). Breakfast was very basic. Would probably give more stars if I had paid £80-100,which is... More 

Helpful?
Thank Andrew D
Francesco M, Manager at Holiday Inn Express London- Southwark, responded to this review

Dear Andrew D, Thank you for your feedback. We are disappointed that we didn't met your expectation and. Please accept our apologies for the inconvenience caused by having a elevator out of order. I would like to inform you that the elevator is fixed and is working properly. I am hoping to give us another chance to restore the faith... More 

Wolverhampton, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 18, 2016 via mobile

Stayed in this hotel to go to a show at the ITV studios. Location was perfect for this purpose and was also good within easy walking distance of Southwark tube station to go elsewhere. It is a clean hotel, the decor fresh and modern and provides everything you would expect from this brand. The complimentary breakfast did the trick this... More 

Helpful?
Thank Emily B
Francesco M, Manager at Holiday Inn Express London- Southwark, responded to this review

Dear Emily B Thank you so much for your feedback. We are glad to see you had a pleasant stay with us and we met your expectations. I can see you enjoyed our breakfast with plenty of choices. Thank you for your nice words about our staff, means that our efforts were recognised. Please accept my apologies for the attitude... More 

Florida
Level Contributor
324 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed June 16, 2016 via mobile

This hotel is typical of all holiday inn express. There were two issues we had. One is the inability to print out your own boarding passes. You had to forward the information to their printer. Second issue is the breakfast. The first day we go now at 7:30 am and both coffee makers weren't working properly, milk dispenser was empty... More 

Helpful?
1 Thank StAuggie12
Francesco M, Manager at Holiday Inn Express London- Southwark, responded to this review

Dear StAuggie12, Thank you for your feedback, We are so disappointed for the to see you had an unpleasant stay with us and you had a bad experience during the breakfast time with one of our staff. Please accept our apologies because this is not the type of customer service that we provide to our guests and be sure it... More 

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Staying in Southwark

Neighborhood Profile
Southwark
Even before the arrival of the instantly iconic Shard, the riverside scene in Southwark had moved well beyond any up-and-coming phase of development. For quite some time, locals and out-of-towners alike have loved browsing the boutiques of Bermondsey High Street, foraging through the bounteous stalls at centuries old foodie haven Borough Market, and flocking to the banks of the Thames to enjoy some of Britain's biggest attractions such as Tate Modern and Shakespeare's Globe. Despite Southwark's many popular draws, instant calm can be achieved easily by turning down almost any side street. For more urban buzz, a quick stroll across famed bridges like the pedestrianized Millennium Bridge or the ever photogenic Tower Bridge yields access to the very core of Central London. And with London Bridge Station as this neighborhood's main transportation hub, getting across town (or to anywhere in England for that matter) is a relative breeze.
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Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express-London Southwark, the ideal location for business and leisure travellers visiting London. The hotel is situated on the south-bank of the River Thames and only minutes away from major London tourist attractions, such as the New Tate Modern, Shakespeare s Globe Theatre, St Paul's Cathedral, Royal Festival Hall, The Shard, The London Eye, which offers spectacular views of the London sky-line, and many more.The Holiday Inn Express London Southwark features 136 contemporary style bedrooms, all individually air conditioned offering guests a comfortable, warm and friendly stay. All our rooms have en-suite facilities, power shower, direct dial telephones, modem points at work stations with Free WiFi and Freeview television. In addition, the hotel is in close proximity to both Southwark Tube only a short distance from direct access to Westfield Stratford City, the O2 & Canary Wharf via the Jubilee line and Blackfriars Station Terminal with access to the Circle and District lines, allowing convenient access to attractions in the heart of London such as Leicester Square and London s Theatreland. All bedrooms have recently been and a newly refurbished Lobby, Great Room and Breakfast. Free Breakfast is also offered. ... more   less 

Additional Information about Holiday Inn Express London- Southwark

Address: Snow House 103-109 Southwark Street, London SE1 0JF, England
Location: United Kingdom > England > London > Southwark
Price Range: $149 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express London- Southwark 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Holiday Inn Express London- Southwark Hotel London
Holiday Inn Express London- Southwark England
Hotel Style:
#305 Romantic Hotel in London
#320 Family Hotel in London
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