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Avoid this hotel. We had a poor quality room with a camp bed it was literally a mattress on a piece of wood. We complained at reception who said sorry will pass this on to management. No offer of any compensation or a sorry. Positives are good location and nice breakfast. But won’t be coming back
Positives - The location is good and within walking distance to Old Street Station. The room has a kettle and tea/coffee making facilities. Everything else - The room was very run down, the cleanliness of the room was questionable, there was a very suspicious stain on the carpet very close to the bathroom. In general the carper isn't something you would want to walk on with bear feet- bring slippers or disposable socks because if you wear socks on the carpet you certainly won't want to wear them again. After managing a careful walk on tip toes from the bathroom to the bed I pulled back the covers t find some stray hairs on the bed sheets. It was late and I was tired so I convinced myself they belonged to the housekeeper who had made the bed. The bed, well if you ever wondered what it is like to sleep in a hammock the Holiday Inn Express London City is the place for you! The mattress had absolutely no support, if the mattress at any point did have springs it certainly didn't have them anymore. Cocooned in a lumpy, bumpy bed I thought about going to complain however I didn't have the energy for the climb out of the bed. Unfortunately one of the pillows fell on the floor, given the condition of the carpet I deemed this pillow lost forever. I have had better and more comfortable camping experiences that staying in this hotel.…
I last stayed here decades ago, after it first opened and when there was nothing happening in this part of London, so the rates would be very low for London. So a last-minute need to be nearby, saw me use some IHG Rewards points to stay here again. Despite the new shower-rooms and refreshed furnishings, this hotel was a great disappointment and as a Spire Elite member, I’m pretty familiar with the brand. My room was cold. The warm air system was practically useless. The tell-tale sign was the thermostat already being set to 27c. It barely delivered 17c. I suspect the windows are also single-glazed, as they offered no noise or temperature insulation from the outside. The lilac-painted wall in my room needed a complete repainting, as it was dirty, badly scuffed and poorly patched up. The cream coloured walls around the lift lobby were in a poor condition too. The hot water in the shower was dangerously hot and whoever decided to install the shower head at the door end of the cubicle needs to witness the flooding that then creates. And I can’t ever recall so few channels on a hotel TV, when the UK has had digital TV for decades. Finally, the breakfast area felt more like a college canteen. Since this hotel opened, many more in all categories have arrived. I would stay at one of those the next time. …
A fantastic stay with Sarah and her team. Amazing rooms and fantastic location, with great facilities close by. Rooms were so clean and comfortable. Very friendly staff on arrival and plenty of free parking too.
Sometimes hotels could be like a hidden pearl which brings you unexpected positive emotions, sometimes- vice versa. This was exactly what it is - 3 stars hotel: a nice bed, norm service, fair price and nothing more. It’s not bad, it isn’t good as well. If you need to stay somewhere for couple of days - take it, if you want something more - find something else. Note: breakfast from 6 to 9:30 - super inconvenient! We have lost them all.