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2 Warrington Crescent, London W9 1ER England
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Traveler (1445)
360
Panoramas (12)
Room & Suite (806)

About

#1,057 of 1,196 hotels in London
Location
4.4
Cleanliness
4.0
Service
3.9
Value
3.7
From the sweetest smelling flowers in the lobby to the temptingly plumped sofas in the lounge, it's the attention to detail that makes The Colonnade London distinctively different. For each of our guests, there's something that especially appeals. The prospect of stretching out in a bath of bubbles at the end of the day. For business facilities - wifi, dual phone lines. But one thing is for sure: at The Colonnade London we've got the mix just right.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
24-hour front desk
Room features
Air conditioning
Housekeeping
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Boutique
Languages Spoken
English

Location

Full view
94Great for walkers
Grade: 94 out of 100
36Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
2022Reviews30Q+A100Room tips
Traveler rating
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Pierre S wrote a review Yesterday
Saint-Legier-La Chiesaz, Switzerland215 contributions124 helpful votes
+1
This place is in need of dire maintenance! It’s a dump especially if you get a room on the 4th floor ( the so called deals) which is not accessible by elevator and only through climbing 2 floors in small narrow stairs..( as the « antique elevator was not working and we got stuck in it… and if it works only 2 floors) so good luck if you have luggage! The room can be described as follows:(itemized) * molds on the wall (health ) * molds in the bathroom ( health) *dirty and used up furniture (health) No mattress protection (health) *bed base shorter than the mattress width by 10 inches (safety) * fire alarm battery expired (safety) * amenities (?) Just to mention a few… As the birthplace of the code breaker (A. Turing) the management of this « place » has taken it literally to break all hospitality code/rule. I am wondering how places like Booking. Com/ TripAdvisor and others still keep this facility on their list and if they ever visit «  the deals » they publish! Similarly what are the authorities doing (Westminster council)? Just handing out approval after being shown the best room? And not inspecting the rest of the place? Upon checking out two other couples had the same comments « terrible »/« dirty » as they overheard our complaints ( verbal to the staff..) And the response was « we would have changed the room ». Avoid this place . You might get sick.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Avoid this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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GRT wrote a review Sep 2022
1 contribution1 helpful vote
+1
Blood stains on the mattress. dirty carpet. Ruined wallpaper and several large holes in the walls, ceiling and floor. The inventory is worn out. The air conditioning in the room does not work well. No wifi signal in the room or anywhere else in the hotel. The paint is peeling off the walls. There is stubborn dirt in the bathroom, and the bathtub is missing a stopper.
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Date of stay: September 2022Trip type: Traveled solo
Room Tip: Stay away.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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George A wrote a review Sep 2022
1 contribution1 helpful vote
This is written with intent disappointment at the standard/ quality of the room we were provided, as well the manners of staff employed. I would like to note that at our insistence, we were moved rooms to another classic double room, but this was of an equally poor standard to the original room. Firstly, it came as a surprise that our room was in fact underground the main reception, this is not noted in any of the website descriptions or pictures. Not only was there an immense lack of ventilation resulting in dampness and mould on the walls and ceilings of the room, but you could audibly hear the underground trains running every few minutes. Even before reaching our room we had to step over communal laundry which had been left at the foot of the stairs. There was also a draft through the corridor as a result of a hole in the ceiling, filled with what appeared to be towels. Secondly, the lack of attention paid to the cleanliness of the room was outstanding. As you will note from the [pictures/ videos] there was an incredible build-up of dust on areas such as the headboard of the bed and skirting boards of the rooms. There was even chewing gum stuck to one of the skirting boards. There were noticeable cobwebs scattered across both rooms. Upon pointing this out to the ‘hotel manager’, we were told that the rooms were of the highest cleanliness. Thirdly, the maintenance of the room was in dire condition. There was wallpaper falling off both rooms we were given, the headboard had broken and the mattress had significant lumps and dips across both mattresses. Fourthly, the attitude of the hotel manager was our biggest problem. All complaints made about the standard of our room were brushed aside as if irrelevant without taking the time to come down to the room to observe our areas of concern. We were clearly told upon complaining that all other hotel rooms were fully booked and nothing could be done to assist us. This proved to be untrue as several minutes after our complaints sat with the manager, we were informed a room had been made available for us. However, this was of an equally poor standard, as evidenced by the attached. Finally, the manager remained insistent that he only wanted to talk to me, as opposed to my female partner whom he refused to look at the entirety of our exchange. When my partner tried to address the manager, he would overlook all her comments and refer only to me. He clearly took umbrage towards her by solely focusing on me, despite my partner presenting valuable points of concern with good grace and decorum. The culmination of these factors resulted in an easy decision being made to stay elsewhere that evening, at a significant personal cost.
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Date of stay: September 2022
Value
Rooms
Service
Room Tip: Avoid the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Vince-j54 wrote a review Sep 2022
Cardiff, United Kingdom36 contributions24 helpful votes
Was refused check in unless I paid him direct, even though I showed my hotel. Com booking. When I contacted hotel.com and they contacted the hotel they denied I had been there even though I provided proof to hotel.com with taxi fares and considered name. The guy was rude and arrogant and blatantly laughed at us and told us to get out.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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quinnunit66 wrote a review Sep 2022
Oshkosh, Wisconsin1297 contributions106 helpful votes
+1
DO NOT STAY HERE! (FYI: We are not fussy travelers.) We'd booked 2 nights. Arrived about midnight. Employee weirdly insistent they do not serve English breakfast despite our saying we wouldn't be doing breakfast there. Given Room 21. Smelled TERRIBLY the moment we opened the door. Filthy. Chairs stained. Holes in the carpet. Wallpaper peeling. Mold. Dirt. (Remember this is billed as a 4 Star hotel!) As it was so late we decided to make do and just find a new place the next day -- we pulled back the duvet and discovered the sheets were dirty. I went down and asked for new sheets. The employee got very angry! He insisted he personally inspected all the beds. He raised his voice at me. He got very hostile and yelled over anything I tried to say, and much of his arguments were just nonsense. I asked him to come look for himself and he just got angrier. As he yelled and yelled at me, I just turned and went back upstairs. In a sing-song sarcastic voice he yelled "Good Niiii-iiight!" We dressed, packed, and fled into the night. 1:00am in London on a bank holiday weekend and with festival. Sleeping rough was preferred to that nightmare hotel! We hauled our luggage .6 miles in the wee hours to amazing Wilde ApartHotels. Seriously. DO NOT STAY HERE! The photos online must be ancient!
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Jorge F wrote a review Sep 2022
1 contribution2 helpful votes
Avoid this place! It is filthy, everything is dirty, no maintenance for years, very unpolite staff, they were angry because I did not buy the “upgrade”, elevator does not work. The final experience is that they threw away our stuff as they thought we had left the hideous place!! They were surprised to see that our lugagge was in the closet, that’s how throughly they clean…. I chose to leave and pay another place, that’s how hideous this place is.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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ghorghori wrote a review Sep 2022
Munich, Germany2 contributions2 helpful votes
+1
This place is a scam! 4-star??? I wouldn't call this place a hotel at all, let alone a 4-star hotel. It is a run down building. Water was dripping from the ceiling because of the rain. They have claimed it has just happened and they were not aware of it. Obviously (see the picture) from the damages on the ceiling it's been like that for a longer time. The fan in the bathroom was quite loud that could not be turned off. Shower water in the morning was cold. Walls were old and filthy. I booked this place through hotwire.com where you don't know what hotel it is until you book. So I couldn't check its reviews before booking. Ironically, hotwire.com's motto is "find 4 star hotels at 2 star prices". Which in this case I paid 4 star price for a less than 2 star hotel.
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Date of stay: September 2022Trip type: Traveled on business
Room Tip: Avoid this place.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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hann t wrote a review Sep 2022
3 contributions1 helpful vote
I cannot even put in to words how awful this hotel is. On the outside it looks beautiful and as you step into the lobby, all seems well, but let me tell you, it’s not. The staff are rude and not helpful in the slightest. We paid for 2 nights but only stayed for one, this is how bad it was, we could not wait to get out of there. The bed was the most oldest, dirtiest thing I have ever seen, that was sunken in the middle, I ended up sleeping on the sofa because neither me or my husband could sleep. Wallpaper peeling of the ceiling, damp, cracked tiles, no hot water or water pressure whatsoever, the whole place is falling apart and it’s a absolute disgrace that it’s still running and taking people money. As for breakfast, we went down around 8:30am, sat down in the dingy room and not one person came to serve us in the 20 minutes we sat there. So we got up and left. So people don’t waste your time and money on this place!!!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Chiara wrote a review Sep 2022
1 contribution1 helpful vote
PLEASE DO NOT STAY IN THIS HOTEL. This hotel is appalling, it is absolutely not a 4-star hotel. It should not be allowed to operate. Those in charge should shut it down immediately. The hotel is advertised as a 4-star hotel, but it is a real scam. The published photos are all fake. The hotel is filthy, dilapidated, hasn't seen maintenance for ages. I found hair and hairs everywhere, especially in the bathroom. The room has never been cleaned, except at my specific request. On the last day, I was told that my room had not been cleaned, as the personnel was too busy. I booked a double room, but the bed was a single bed with a mattress that had a hole in the middle. The mattress was lying on a sort of two cubes cut in half and not even lined up. The staff running the hotel were incompetent and rude. The hotel did not even have an adapter for European plugs. I asked for directions as to where I could find one and was told, with an annoyed manner, to go to any “Tesco”. I asked them to please book me a taxi and the reply was it was up to me. --- PER FAVORE NON SOGGIORNATE IN QUESTO HOTEL. Questo hotel è terrificante, non è assolutamente un hotel a 4 stelle. Non dovrebbe avere le autorizzazioni per operare. Chi di dovere dovrebbe farlo chiudere subito. L’hotel viene proposto come un 4 stelle, ma si tratta di una vera e propria truffa. Le foto pubblicate sono tutte false. L’hotel è sporchissimo, fatiscente, non riceve una manutenzione da secoli. Ho trovato peli e capelli ovunque, soprattutto in bagno. La camera non è stata mai rifatta, se non su mia specifica richiesta. L’ultimo giorno, mi è stato risposto di non aver pulito la mia camera, in quanto troppo impegnati. Ho prenotato una camera doppia, ma il letto era una piazza e mezza con un materasso che presentava un buco nel centro. Il materasso era adagiato su una specie di due cubi tagliati a metà e nemmeno allineati. Il personale che gestisce l’hotel è incompetente e maleducato. L’hotel non aveva nemmeno un adattatore per le spine europee. Ho chiesto indicazioni su dove poterlo trovare e con aria seccata mi hanno risposto di andare ad un “Tesco” qualunque. Ho chiesto di prenotarmi per piacere un taxi e la risposta è stata di arrangiarmi
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Myron G wrote a review Sep 2022
Shreveport, United States1 contribution
I stayed a total of 6 nights and had a very pleasant experience overall. Are the rooms fully updated, not really, but they are working on it and I had everything needed; air conditioning, a comfy bed and shower. It's location is prime nestled in the bucolic streets of Little Venice and only a 1/2 block walk to 1/2 dozen restaurants and a Block to the tube station. For the money, it was great..if you're looking for fancy-schmancy..then stay elsewhere..if you're looking for a charming hotel stay with friendly staff, Paris and Sam @ the front desk were exemplary. I absolutely would recommend to my friends and family.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$102 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the colonnade london hotel london, the colonnade hotel london
LOCATION
United KingdomEnglandLondonPaddington / Maida Vale
NUMBER OF ROOMS
44
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Frequently Asked Questions about The Colonnade Hotel
Which popular attractions are close to The Colonnade Hotel?
Nearby attractions include Regent's Canal (0.2 miles), Little Venice (0.2 miles), and Everyman Maida Vale (0.3 miles).
What are some of the property amenities at The Colonnade Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Colonnade Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Colonnade Hotel?
Yes, parking is available to guests.
What are some restaurants close to The Colonnade Hotel?
Conveniently located restaurants include Prince Alfred & Formosa Dining Room, The Waterway, and The Summerhouse.
Are pets allowed at The Colonnade Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to The Colonnade Hotel?
Many travelers enjoy visiting Churchill War Rooms (2.8 miles), Tower of London (4.8 miles), and Houses of Parliament (3.1 miles).
Is The Colonnade Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.