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The Colonnade Hotel

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2 Warrington Crescent, London W9 1ER England
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About

#991 of 1,153 hotels in London
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Value
From the sweetest smelling flowers in the lobby to the temptingly plumped sofas in the lounge, it's the attention to detail that makes The Colonnade London distinctively different. For each of our guests, there's something that especially appeals. The prospect of stretching out in a bath of bubbles at the end of the day. For business facilities - wifi, dual phone lines. But one thing is for sure: at The Colonnade London we've got the mix just right.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Restaurant
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Air conditioning
Housekeeping
Room service
Flatscreen TV
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Non-smoking rooms
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Quaint
Residential Neighborhood
Languages Spoken
English
1,874Reviews30Q+A100Room tips
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Dafydd E wrote a review Oct 20
United Kingdom74 contributions51 helpful votes
Arrived tired very late & just wanted to crash, receptionist would allow me to check in without passport or driving licence; neither of which I had because I am a UK citizen traveling by train ! After a long argument he gave me a windowless & key less room in the basement ! The hotel , like all others in London is empty because of the pandemic ! You really don’t want to stay here !
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Date of stay: October 2020Trip type: Traveled on business
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Alisson Grossi wrote a review Oct 17
London, United Kingdom40 contributions22 helpful votes
We arrived at the hotel and the receptionist didn’t even bother to tell us the lift was broken. We were put on the 3rd floor and no one offered to take our luggage. (Due to the pandemic is fair enough). Getting into our room we’ve noticed that was no toiletries and only half of a toilet paper roll. The lights next to the bed were not working either. We were going to stay for 2 nights only so we let it go. However, when we tried to shower there was no hot water and the cold water was barely coming out of the shower, so I basically had to have a cold bath. When enquiring the reception about it and asking to change rooms we were offered a room with no heating and they would have to open the doors for us every time we need to get into the room. So that was a no deal and we decided to go back to the original room hoping the hot water would come back. Clearly it didn’t. Returned to the reception and enquiring again about when we would have hot water we were offered to shower in another room. Yes that crazy! So we just decided to check out and look for another hotel. By the way... the manager was nowhere to see, ever! And the receptionist 0 intentions of sorting out the problem.
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Date of stay: October 2020Trip type: Traveled as a couple
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Carla H wrote a review Oct 13
1 contribution
I wish I'd read these reviews before booking at The Colonnade. This place is awful, so awful that we didn't stay. The room we were allocated was nothing like advertised. It was so filthy, and in disrepair, like most of the building. When we complained and asked for our money back, we were told we couldn't get a refund on site. The deputy manager was shockingly arrogant, and refused to inspect our room. He also gave us a bogus email to pursue our refund, which we never had. The director is apparently the only person who can issue a refund, and we have never been able to contact him. In the end I've had to get a refund from my bank. Shocking place, shocking customer service. A real let down.
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Date of stay: September 2020
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JaniceO5 wrote a review Oct 5
Birmingham, United Kingdom55 contributions29 helpful votes
I didn’t write a review before now because I felt mean adding another bad review to the ones already there so the day after we returned home I emailed The Colonnade and explained exactly why we were so disappointed with our stay. As it is now over a month since I sent the email and have not received a reply I shall say exactly what we thought of our stay. We have stayed at The Colonnade twice before in past years and we absolutely loved it. We haven’t been anywhere during lockdown so were really looking forward to this. We booked on the hotel website because it says ‘Booking directly with us has it’s advantages.’ It promised a full English breakfast, complimentary newspaper and a bottle of water at turndown. We paid more than booking.com were asking but thought we would benefit with the breakfast etc. When we checked in the first thing we were told was that the room keycard didn’t work, we would have to ask to be let into our room. We mentioned the full English breakfast, the woman on reception said it would be a Continental breakfast brought to our room. That was disappointing, I asked would it be a good breakfast, she assured me that it would be excellent and that we would also get the newspaper that was promised. Our room was very disappointing. No shower gel, just a tiny shampoo and one of those minute soaps that wouldn’t look out of place in a doll’s house. No hand towels, bath towels thin and poor. Barely half a roll of toilet paper in the bathroom and no tissues. One teaspoon, no litter bin so we had to bring the bathroom bin to the desk to put teabags etc in. One of the bed lights didn’t work. The room was shabby but the bed linen was clean. This was hardly the 4 star hotel described on their website! I went down to reception to say we weren’t happy and the woman on reception said she would bring us water and hand towels which she duly did. She also said we would be upgraded the following night because of the English breakfasts we wouldn’t be getting. She also brought us a bigger bar of soap. The breakfast was an apology for a Continental breakfast, we have never had such a poor one! (Photo below) The second night we were tired out when we got back to the hotel but there was no one in reception. We waited for over 10 minutes and no one appeared so I rang the hotel number. A man said he would be with us in a few minutes. He took us up to the new room which was far superior to our first one although still shabby. Still no hand towels, no shower gel, no litter bin and no teabags. We didn’t realise until the first one of us got out of the shower the following morning that there was no bath mat. The wet tiled floor was so slippery and we’re not young, we could have had a nasty accident. The breakfast the second morning was no better than the first one! We had booked to stay at The Colonnade again on October 3rd but we cancelled that. It was such a disappointing stay but I must say the staff were lovely, I feel sorry for them, they are obviously under staffed. Before you ask, no, we didn’t get the promised complimentary newspaper. Surprisingly they are still advertising the English breakfast today, I don’t know how they get away with it!
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Date of stay: September 2020Trip type: Traveled as a couple
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Mike T wrote a review Oct 2
4 contributions1 helpful vote
The Colonnade Hotel, Warrington Crescent, London W9 1ER I have never felt compelled to write a review on Trip Advisor. We are a very well travelled couple and like to give the benefit of the doubt to everyone we meet wherever we stay. On Monday 10th August my wife emailed the hotel our concerns: We stayed at the Colonnade London on Friday night (7th August) and would like to draw your attention to the following issues: There were no drinking glasses in our room There was only one cup, even though we had booked for 2 people No teaspoon No shower mat or shower gel No bin in which to place tea-making waste One of the small milk cartons had soured and had to be thrown away The room had a musty smell, and we found a single dirty sock in a drawer We have stayed at the hotel previously (our son lives nearby) and had enjoyable stays, but feel it appropriate to inform you that our room wasn’t up to the usual standard this time. We checked in after 7PM, and the male receptionist was pleasant and helpful. We were due to meet our son shortly after, so just dropped our bags and left. The lack of drinking glasses was only discovered on our return, around midnight. The other faults were discovered the following morning. We booked through Bookin.com, who informed us of a room upgrade to a balcony room. On our arrival we were offered a choice of 2 rooms of a similar standard, neither of which had a balcony. We did not mention these issues to the receptionist on checking out as we were hurriedly leaving for a wedding-planning meeting with our son and his fiancée. We have returned home now and have time to report these issues. Our previous stays at the Colonnade have been faultless, and so we feel it is important to make you aware of these shortcomings. I look forward to hearing from you, Margaret As you can see the email is almost supportive in its intentions. We have not had any response to this email despite: On Saturday 15th August I hand delivered a letter containing the email to the front desk, no response, I telephoned on Weds 2nd September and Wednesday 23rd September asking for a written response to the email. We did receive an email from Sara the receptionist on Wednesday 23rd September: Hi Paul, I know you are probably very busy but could you please prioritize the email below and respond to our guest by Friday the latest. I spoke to Mr Thomas this morning and assured him you will get back to him by then. Should you prefer to contact him by phone please call 01685........ Many thanks, Sara Sadly there has still been no response. A two line apology would suffice. We tolerate incompetence, inefficiency and ineptitude rather well but feel that the lack of a simple response to our email treats us with contempt. I would urge any potential guests to consider not staying at the Colonnade because Paul, the man at the top of a rather pleasant staff pyramid, refuses to accept any accountability and does not have the common decency to make a polite reply to a polite email.
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Date of stay: August 2020
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PRICE RANGE
$54 - $269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the colonnade london hotel london, the colonnade hotel london
LOCATION
United KingdomEnglandLondonPaddington / Maida Vale
NUMBER OF ROOMS
44
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Frequently Asked Questions about The Colonnade Hotel
Which popular attractions are close to The Colonnade Hotel?
Nearby attractions include Regent's Canal (0.2 miles), Little Venice (0.2 miles), and Everyman Maida Vale (0.3 miles).
What are some of the property amenities at The Colonnade Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Colonnade Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to The Colonnade Hotel?
Conveniently located restaurants include The Quince Tree cafe at Clifton Nurseries, The Summerhouse, and Da Daniela.
Are any cleaning services offered at The Colonnade Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Colonnade Hotel?
Many travelers enjoy visiting Churchill War Rooms (2.8 miles), Tower of London (4.8 miles), and Houses of Parliament (3.1 miles).