I spent a week at COMO Metropolitan London Park Lane for business/leisure, the pro's & con's are as follows: Pro's: 1. Robert the concierge: provided two splendid restaurant recommendations within close proximity of both shows we requested through concierge (incredible seats might I add) he was accommodating, knowledgeable, and made the leisure of my trip all the more enjoyable, thank you so much Robert! I would come back to the hotel just to meet with you! 2. Breakfast service: quick, efficient, and delicious (especially the coconut granola yogurt) I regret I do not have the name of the lovely attendant with short black hair who assisted/greeted us every morning, but she was magnificent, hats off! Con's: 1. Housekeeping service could be improved, was very surface level cleaning and housekeeping was unavailable in the evenings to assist with adhoc cleaning requests, such as emptying garbage (which are simple tasks) 2. Response time to emails from reception was slow, I would have to call in order to follow up on email requests. They also charged me for printing without informing me of the cost in advance (I have no issue to pay, but please inform guests if necessary) 3. Laundry service was disorganized, I requested for express and it came almost 24 hours later, a definite improvement to be put in place Overall, a comfortable and accommodating stay in London!…
What a great place to stay, friendly staff with excellent service. In a fantastic location for shopping and restaurants and general tourist things. Will definitely be back here the next time we are in town.
very well appointed rooms with luxury appointments, digital controls and bright airy views. luxury carpets, heated towels in bathroom and Nes[reso machines all add up to a great offering. bedding excellent. concierge service excellent, i had 3 different people helping me during a 3 day stay arranging drivers etc during challenging transportation strike. wish i had tried the in house restaurant but was offsite for meetings. this place a gem, comfortable and comparable to Dorchester at 400 pds less/nite. cant wait to come back.
The hotel is well located, on Old Park Lane, equidistant between the Hyde Park Corner and the Green Park tube stops. The room was comfortable, and spacious enough for two people with way too much luggage not to feel squished. The bathroom is small, strictly a one person room, but the shower is heavenly. The breakfast was delicious, especially the omelets. Staff was excellent, couldn’t have been more helpful and gracious. All in all, a very good place to stay!
Was in london for a business trip in june and was fortunate to be able to stay at the Como Metroplitan hotel. It was an oasis of calm and tranquility. Friendly, prompt and attentive service from the hotel staff, special thanks to Roland and the front desk team for making our stay memorable. Will definitely be back here the next time we are in town.
The best hotel I’ve been too! Everything from; spa, rooms, catering. 10/10! The staff went above and beyond, especially Roland Rimoczi! - really made sure our stay was impeccable. I highly recommend! Truly one of the best stays I’ve had! Will be returning!
COMO Metropolitan is a perfect place to stay, overlooking Hyde Park whilst offering an atmosphere of Asian tranquility combined with top notch food and Spa experiences at Nobu and COMO Shambhala Spa. Great service!
I spent a week at the COMO in London and was very comfortable there. The service was amazing; everyone was so nice and helpful. The bed was super comfortable and the room was quiet. The eggs benedict were delicious. I have absolutely no complaints.
Recently stayed there for three nights. The managers and staff were very professional and kind to accommodate all my needs. I greatly enjoyed my time there. Superb location, atmosphere and hospitality!
What a great hotel .. staff were exceptional throughout all areas. Room very spacious, clean had everything we needed !! The bed,pillows and all bedding was super comfy !!! Shower and bathroom was also great . Breakfast also great with so much to choose from again staff were great !! We also ate at Nobu which was a great asset having on the hotel which we went to after the theatre .. we will be back 👍