An exceptional hotel with a wonderful staff who exceeded our high expectations at every turn. Nothing was overlooked during our entire stay. Browns Hotel is an oasis in the heart of Central London.
My evening started with dinner at Charlie's restaurant, where I was served by the lovely and professional staff Manuel, Luigi, and Alex. It was delicious food, and it was amazing to have so many options for a vegetarian such as myself. In restaurants, the staff gave amazing service and made me and my friend feel like VIPs. The Donovan bar has such a unique and beautiful design. Here I was served by Federico, and Martina was absolutely amazing and friendly. I can't believe Drink Meniu was an actual book. This is amazing. I try the most magical cocktail, Flower Power. Can't believe the cocktail colour changed in front of my eyes. This cocktail was refreshing and delicious. A hotel with a luxury interior felt like a private museum. In the hotel, very friendly and helpful Gianluca and Mamadu Brown's suite, in which I spent my night, was the most beautiful room I had ever slept in in my life. I fell in love with the room's design and size. There is so much space, with a huge bedroom and two bathrooms. Two people staying in one room and each having their own bathroom is a dream come true. as well as a beautiful space with a couch for a living room experience. I've never slept so well, and it felt like my house's familiar and comfortable bed. In the morning, I enjoyed a delicious breakfast served in the room, which gave me the last amazing Brown Hotel experience. I want to say a big thank you to everyone who I meet and who made this Brown Hotel experience so amazing and unique. As well, I'm grateful to my friend Monika Kelmelyte for taking me with her and showing me the most beautiful hotel I've ever been to. I will never forget this experience. …
I would give this hotel 6 stars if I could. My husband and I came here for a work trip (3 days) but stayed for a week and had the best hotel experience to date. We usually stay at 4 or 5-star hotels but the biggest difference we felt with this hotel was the service and the people. The building itself is beautiful and they have the most divine scent when you walk through the lobby! The breakfast was incredible. The eggs benedict and crab omelette were superb! We did the afternoon tea as well and the little sandwiches were so tasty, tea was the perfect temperature and you can tell they have a pastry chef making all the desserts. It was my husband's birthday while we were there and I forgot to mention anything to the staff until 10 PM that night, so we went out for a drink when we got back there were desserts, 2 glasses of champagne, and a card in the room. My husband was so grateful! When we first got there our luggage did not arrive with us for 2 days so the staff was so great about providing us with products, hair straightener, all the things we needed. The staff is also very attentive to your schedule so they can clean and have turn-down service done in a very timely manner. I also loved the gym at this hotel. New equipment, clean, good size. The doormen were so helpful when we had questions about places to visit, would see us coming in a cab and run over with an umbrella if it was raining. They all had great senses of humour and were just very pleasant to be around. The staff also does a great job of remembering you and remembering things about you. I was just so impressed and agree with Winston Churchill when he said something along the lines of Brown's Hotel is not a Hotel it's a home! Thank you Brown's, we will be back!…
Recently I stayed at Brown's hotel for 1 night with my friend whom I haven't seen since C-19 started. It was our reunion after nearly 3 years. The moment I walked in I felt like I am at home and every single employee was my family who is loving and caring. I was welcomed by doorman Ivan who's warm smile was the first amazing moment which will stay in my memory. At the front desk I was greeted by Gianluca who provided efficient check in and ensured that if I need anything he is there to help me. With Gianluca we had a lovely and easy going chat. Before going to my room I met Alex from reception team who kindly offered help bringing my bag to the room, he greeted me with warmth and very friendly smile. Later my friend finally made it to the hotel and we went for dinner in Charlie's. Paul at the restaurant desk accommodated our request to have table at the corner. The food was delicious! We were looked after by Manuel, Luigi and somalier Alex - they were on top for recommending what to order even with our special dietary requirements. After dinner we reached Donovan bar for a few cocktails. We were greeted by Federico and Martina looked after us the remaining evening. The atmosphere, music, service and cocktails were marvelous! After we were ready to go back to our room we pass through reception where Antonello and Davia were working night shift and answered our questions about the hotel even showed us around introducing an amazing history facts associated with Brown's. Our room was amazing. We stayed at Brown's Suite. We loved that it has two bathrooms, wooden floor which is our preference and it's named after the hotel. Wallpaper in the suite made us feel nostalgic as we were remembering that wallpaper was the main decoration in the rooms at our houses while we were growing up. Sadly our stay came to the end and we left. We checked out with Gianluca and Mamadu. They were engaging to conversation, thanked us for choosing Brown's and gave us the warmest farewell. The last person we saw at Brown's was Givi who opened doors for us and wished us safe journey home. We loved every second while staying in Brown's. People working there makes it special and it feels like you are at home with your family. Everyone is a superstar delivering great service, making sure that every guest feels welcome and has wonderful stay! I couldn't choose better hotel to reunite with my friend - Brown's made it special and I am thankful for that! …
I recently visited Brown’s with my partner and I must say there’s no better place we could have spent our anniversary. The service was impeccable, all the staff were so attentive and friendly and the environment of the hotel was so warm that felt like home! Special thanks to Simeon and Givi for the warm welcome and particularly to Charles and Irene from guest relations who took such great care of us and truly personalized our experience with the thoughtful amenities and little touches in the room! The Brown’s Suite that we stayed at was Amazing! We also dined at Charlie’s restaurant where the food was to die for !!! and Luigi our waiter was very professional. The Donovan bar was also a must go! Our experience was truly luxurious from start to finish. There’s no place like Brown’s!…
wonderful experience in browns hotel especially for the spa, i went to get a 1 hour massage, of which aurora did a great job, excellent professionalism of which for me Is unique in london, to be redone well done AURORA
We only stay in 5-star hotels when on vacation. Many hotels are rated 5 stars but are not truly one, and should not be rated as such. Real 5-star hotels, like the Brown’s Hotel, located in the sophisticated Mayfair neighborhood, exude elegance, class, and demonstrate proper etiquette from every level of its team. The Brown’s hotel is home away from home, where one can enjoy privacy and security of an exclusive hotel, as one cannot enter nor hangout at the lobby without having any business to be there. As a Rocco Forte friend, our first choice of hotel in London is a Rocco Forte hotel because of the privileges and the impeccable experience we have had in their hotels in Italy. We requested an early check-in at The Brown’s Hotel (a Rocco Forte hotel) prior to departing the US, with an understanding that there is no guarantee of room availability. En route to London, the response we received was not favorable which disappointed us. However, when this issue was escalated to management, we received an immediate apology for the miscommunication. Upon our arrival at the hotel driveway, we were expected and warmly welcomed by the hotel team. Charles, a member of the Guest Relations, whom we have so many things in common with, was hand-picked by management to greet and assist us during our check-in and tour of the hotel. He answered all our questions and reminded us that he is available should we need any assistance during our stay. He was very professional, accommodating, and helpful. Our encounter with him made us feel that we will be well taken care of during our stay, and we were not disappointed. We were upgraded from a two-bedroom family room, to a two-bedroom suite, which we were gladly grateful for. In our suite, just like our experience in other Rocco Forte hotels (and our favorite hotels in the US, the Four Seasons), we were welcomed with a bottle of champagne, fresh flowers & goodies, and a handwritten welcome letter from hotel management. During our stay, everything was very pleasant & exceeded our expectations. Our suite was nicely decorated and furnished. The room service team delivered our daily breakfast timely and our food served elegantly. Housekeeping knew the perfect time to enter & service our suite. Our doormen, George & John were always cheerful and ready to help. When we were late for our afternoon tea, instead of walking to the venue, we asked for a cab, but John & George got us the hotel Bentley. We admired the spectacles they were wearing, and they referred us to where they got the bespoke eyeglasses from at EB Meyrowitz at the Royal Arcade on Bond Street. That endorsement did not disappoint us. Lee, the hotel’s concierge, had the best recommendations for restaurants, bespoke suits, etc., & arranged restaurant reservations for us. During our last night, we received a lovely note from Charles & Lee, with a gift, The Brown’s Hotel edition of “The Jungle Book,” which was written by Rudyard Kipling while staying at the hotel. That was a very pleasant surprise! The Brown’s Hotel, is a true luxury hotel in every aspect. They know how to please their patrons, rectifying imperfect situations in a tasteful, refined & graceful manner, that’s truly 5-star. We will definitely go back, and Brown’s Hotel will always be our home on our next London visits. …
Excellent customer service from booking to departure. All the staff are very attentive and make you feel welcomed and looked after. A special mention to Charles who delivered on every level and is an asset to the hotel. We have stayed at many of London's five star hotels but always come back to Brown's Hotel and will be back soon!
welcomed with such warmth the moment we took our first step inside. A very genuine warmth from each member of staff that has stayed with me since I've left. I can't wait to return. Staying at Brown's is utter luxury, friendly doormen welcoming you back after each trip into the city like you are being welcomed into their home. They can't care for you enough and it all felt very natural. the doorstaff are true gentlemen. the rooms and service are 10/10, comfy beds and perfect added extras. Make sure you have a drink in the opulent bar and afternoon tea in the drawing room by the fire. See you soon Browns and your wonderful friendly staff.
I thoroughly enjoyed my stay at Brown's Hotel. I felt welcomed and well taken care of. My stay started with a very warm and friendly welcome by John and Givi. At the reception desk, I was greeted by Mamadu. Theodora was ever so lovely and offered to show me up to the wonderful room they chose for me. We enjoyed our dinner at Charlie's; the food was absolutely delicious (the sea bass and clamps were to die for). My friend and I were pleasantly surprised by the warm welcome from Paul, Lucian, and the waiter who served us. We also stopped by the Donovan Bar as well, and for an unusually busy day, the team was very efficient. Martina was very helpful and gave great recommendations on what cocktails to try (and they did not disappoint at all). Daniele and Federico were very welcoming. All in all, the room was perfect, and everyone was so friendly! Even when we check out we were greeted warmly by Charles. All in all the room was perfect and everyone was so friendly!…
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