Sanderson London Hotel
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50 Berners Street, London W1T 3NG England
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$417
Free cancellation until 05/27/22
$419
Free cancellation until 05/28/22
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$452
$328
Free cancellation until 05/29/22
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Room & Suite (508)
Dining (140)
About
#152 of 1,207 in London
Location
4.7
Cleanliness
4.7
Service
4.5
Value
4.0
Sanderson, situated in the heart of London’s West End, offers a retreat from the bustle of the city into a world of fantasy and well-being. The landmarked 1950s building has been transformed by Philippe Starck into a surreal Cocteau-like dream world, epitomising a new luxury that is smart, pared-down and tempered with a healthy dose of wit and irony. Just steps from Oxford Street shopping and the Soho district in London, Sanderson is a five star luxury boutique hotel ideally located for weekend breaks or business travel.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Currency exchange
Non-smoking hotel
Doorperson
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Modern
Location
Full view
100Great for walkers
Grade: 100 out of 100
582Restaurantswithin 0.3 miles
139Attractionswithin 0.3 miles
Contact
50 Berners Street, London W1T 3NG England
Getting there
Goodge StUnderground5 min
Oxford CircusUnderground6 min
Rental CarsSee rental cars from $25/day
2133Reviews20Q+A100Room tips
Reviews
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Absolutely loved our time here. The rooms are lovely. The staff are absolutely amazing. Really made our stay wonderful. We felt like royalty! Honestly, couldn’t do enough for us. My partner asked me to marry him and the staff did our room up for us 🥰🥰 really made it special. Thank you so so much! Will definitely be returning xx
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Date of stay: March 2022Trip type: Traveled
Helpful
There are many reasons to quickly run away from this hotel right now. First, it’s a construction site. The drilling and hammering starts at 8am. But that’s not all. The check-in was incredibly slow - it took more than half an hour to get a key, for heaven's sake! The staff said there was a new check-in system that was causing problems. Whatever was happening, it was hard to find anyone who could sort out the mess. The main bar does not open until 4pm. The Purple Bar is closed completely. There is no room service. I didn’t dare try the restaurant. There was no complimentary water in the room. The fridge didn't work properly. Yet they still have the cheek to charge more than £300 per night! I pointed all this out a "manager" and in return I was given a room right over the building site works. Tut tut. You’d think they’d bend over backwards to make it up to customers for their lack of amenities. But no. It's also worth noting that missing facilities are not marked on the booking websites. Expedia still says "room service available", when it certainly is not. I had another room reservation pending. I have cancelled that in light of this visit. What a shame. Hopefully, they’ll fix all this at some point. Don't go until they do.…
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Date of stay: April 2022Trip type: Traveled
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Peter McGinnis, General Manager at Sanderson London Hotel
Responded 2 weeks ago
Dear Aecturusred I am so sorry to learn of your unfortunately negative experience with Sanderson London and thank you for taking the time to leave us a review. We appreciate all feedback given and are constantly looking for ways to grow and develop whilst we get back on our feet following our closure. We like to pride ourselves on providing an exceptional guest experience and it is disappointing to learn that this was not the case on this occasion. We apologise profusely for any inconvenience caused by the construction work happening near the hotel and are disappointed to hear that the noise had an impact on your stay. We have tried to ensure all our rooms are unaffected by the construction happening on our street but apologise if this was not the case. Your feedback has been taken on board and we will be reviewing our communication strategies to relay information more clearly to guests in the future. I am pleased to advise we have extended the Long Bars weekend opening hours from 4pm-12am, to 12pm - 1:00am on Saturdays and 12pm - 12:00am on Sundays. Our systems have now been fully switched over in order to provide a faster, more seamless check-in for our guests and we apologise for any inconvenience that occurred when our systems were down on the first day of the switchover. We would love to discuss this further, and highly recommend that you drop us an email at peter.mcginnis@morgansoriginals.com so that we can go over the situation in more detail. We thank you for choosing Sanderson London and hope to make it up to you in the future. Best wishes Peter and the team
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Not the first time here, but the first since CV19. In fact we have stayed 5 maybe 6 times before. This time the reception staff were great as were the bar staff. Clearly they are short of staff, especially at breakfast. In fact the bar staff were all excellent, although the bar was surprisingly quiet. The room (125) was clean and tidy, with the bed comfortable. Window blinds were a bit broken, and the motorised golden curtain non-functional (i suspect these stopped working years ago). But......breakfast was chaos, not enough staff, service was slow, cooked breakfast was not very hot.....
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Date of stay: April 2022
Value
Location
Service
Room Tip: 125 is nice room, but the view is not nice
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Helpful
+1
We gave The Sanderson two weeks notice to host a 100 person company networking event. Olivier an his team absolutely smashed it. The service, drinks and food were outstanding, we had fantastic feedback on the venue from all in attendance. No problem was too great, everything was super smooth. Particularly as they have only recently opened back up. Highly recommended and will be continuing to use for more corporate events & stays.
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Date of stay: April 2022Trip type: Traveled
Cleanliness
Service
Sleep Quality
Helpful
Response from Peter McGinnis, General Manager at Sanderson London Hotel
Responded 3 weeks ago
Dear 390maxe Thank you so much for taking the time to review your recent event at Sanderson and the team, especially Olivier was thrilled to read your comments. We hope its not too long before we can host your next event here. Best wishes from the team at Sanderson
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I had high hopes for our first stay at the Sanderson, but perhaps I was too optimistic! Our room had a broken fridge, a faulty bedside light, the bath leaked as soon as the taps were turned on and flooded the room, the telephone didn’t work and flashed constantly all through the night, the door on the shower didn’t fit the space so had to be forced closed and although we reported all of these things to reception it is difficult to praise their responses! The fridge was replaced - although this was done at 10pm when I was in bed and wished to sleep! The bath was fixed, but not until the third and last day of our stay so I never got to have one. The light and the telephone were never fixed or replaced so if you’re offered room 208 I would decline it! I gave up asking about the shower door. As previous March reviewers have mentioned, there’s a massive building site next door, it’s really noisy and work starts early every day, even a Saturday. Oddly when I asked on our first night what the noise was and if there were any building works going on the Receptionist looked very surprised and said no - we had a laugh the next day in daylight when we went outside and saw the huge construction site right next door. The Receptionist is a great actress! Room service and many other facilities were apparently not ready or available for our stay, but the price did not reflect this. To provide a fair and balanced review, I must commend and say thank you to a few of the doormen and lobby staff who were always pleasant, respectful and cheerful.…
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Test everything on the room before accepting it. I wish I had!
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Helpful
Response from Peter McGinnis, General Manager at Sanderson London Hotel
Responded Mar 31, 2022
Dear 779lucyt I am so sorry to learn of your unfortunate negative experience during your recent visit to Sanderson London and thank you for taking the time to review. We appreciate all feedback given and are constantly looking for ways to grow and develop whilst we get back on our feet following our closure. We like to pride ourselves on providing an exceptional guest experience and it is disappointing to learn that this was not the case on this occasion, however, I am glad to learn that your dealings with our staff were pleasant. We are sincerely sorry for any inconvenience caused by the construction work happening near the hotel and are disappointed to hear that the noise had an impact on your stay. We have tried to ensure all our rooms are unaffected by the construction but apologise if this was not the case. I have forwarded over your review to our relevant teams to investigate the issues you faced with your room so that we can get these amended. We thank you for choosing Sanderson and hope to make it up to you in the future. Best wishes, Peter and the team at Sanderson London
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You would expect if a venue had been closed for over 2 years, some refurbishment would have been done. The style is old and outdated, the staff seems clueless. I had a drink at the long bar, and I have to say, the drinks were disappointing, the menu limited. A shame that the pandemic seems to have damaged the quality of the Sanderson.
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Peter McGinnis, Owner at Sanderson London Hotel
Responded Mar 31, 2022
Hi Veronica, Thank you for taking the time to leave us a review, we appreciate all feedback given and are constantly looking for ways to grow and develop whilst we get back on our feet following our closure. We like to pride ourselves on providing an exceptional guest experience and it is disappointing to learn that this was not the case on this occasion. We will be undergoing renovation in the near future and are very excited for what’s to come, but at the moment Sanderson is still embodying the much-loved original Philippe Starck vision. We do apologise that some of our services have remained limited, and we are working hard to re-instate these for our guests. In the meantime, we have done our best to make sure that our current offerings are up to the usual Sanderson standard. As this does not seem to be the case on this occasion, we would like to offer our deepest apologies on the matter. We thank you for choosing Sanderson and hope to make it up to you in the future. Best wishes Sanderson London
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This is still an iconic stylish hotel with funky, sleek design on the edge of Soho, but after Covid closure it has been reopened prematurely with on-going internal renovations and therefore limited facilities. My advice would not to book at this time. Another major issue is that it is right next to a major building construction site. Every morning including Saturday we were awoken by loud banging noises and scaffolding being erected very close by. At no point did the hotel warn guests about this inconvenience. On Saturday after a late night we had room Room Service service knocking on the door at 9am, which seems far too early to disturb guests on a weekend. Water bottles and empty shower gel was not replaced by room service. However, the front-desk staff seemed friendly and helpful. The Mad Hatters Tea and Purple Bar all closed due to 'renovations', so it seems the room rate remains high, but the facilities are not what they used to be pre-covid. I used to stay at Sanderson hotel a lot in its heyday, so I was really disappointed by this recent stay and their hotel Management needs to work hard to rebuild the reputation of the past and help previously loyal guest, like myself understand why I should return based on this experience of March 2022!…
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Date of stay: March 2022
Value
Service
Sleep Quality
Room Tip: If you do stay try and book a room a far away from next door's building construction work.
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Helpful
Response from Peter McGinnis, General Manager at Sanderson London Hotel
Responded Mar 31, 2022
Hello Rob, I am so sorry to learn of your unfortunate negative experience with Sanderson London and thank you for taking the time to review. We appreciate all feedback given and are constantly looking for ways to grow and develop whilst we get back on our feet following our closure. We like to pride ourselves on providing an exceptional guest experience and it is disappointing to learn that this was not the case on this occasion, however, I am glad to learn that your dealings with our staff were pleasant. We apologise profusely for any inconvenience caused by the construction work happening near the hotel and are disappointed to hear that the noise had an impact on your stay. We have tried to ensure all our rooms are unaffected by the construction but apologise if this was not the case. Your feedback has been taken onboard and we will be reviewing our communication strategies to relay information more clearly with guests in the future. We thank you for choosing Sanderson once again and hope to make it up to you in the future. Best wishes, Peter and the team at Sanderson London
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I stayed only overnight - but it was perfect. The room had a bath and a super comfortable bed. The place was super clean. I left my phone there and they are posting it back. The only struggle is reaching them by phone. There seems to be an issue when you press 1 to connect to general. It just drops out. I connected via email. Really cool decor too. I'd stay here again.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip: Get the room with a bath!
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Helpful
Absolute disaster. The place is in ruins. Dated and needs closure. Don’t book this hotel if you think back to its gay days. Be warned!!!! Nothing is even open….even for a drink lol. Everything seems 20 years ago and the place is so run down it’s embarrassing. The bar isn’t even open and nobody here !!! Joke!!!!
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Peter McGinnis, General Manager at Sanderson London Hotel
Responded 3 weeks ago
Dear Rod H I am so sorry to learn of your unfortunately negative experience with Sanderson London and thank you for taking the time to leave us a review. We appreciate all feedback given and are constantly looking for ways to grow and develop whilst we get back on our feet following our closure. Currently, the Long Bar is open from 12 noon to 1am, and we encourage guests wanting to have food or drinks to do so in the adjoining restaurant before this time. We currently have two different food & beverage outlets open which, combined, cover the hours of 7am-1am. We can see that you had stayed at Sanderson within our first few days of re-opening when we were still in our adjustment period, and would like to welcome you back now that the buzzy, Sanderson atmosphere has returned. Best wishes, The team at Sanderson
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Imdira and Daniel made my boyfriend’s birthday really special!! Such an amazing place and incredible staff that go way beyond their duties to make their guests feel whimsical! My favourite place in London
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Date of stay: March 2020Trip type: Traveled
1 Helpful vote
Helpful
Response from Natasha_H_Sanderson, Manager at Sanderson London Hotel
Responded Mar 16, 2020
Dear robertmorgandesigns, You couldn't have chosen a better place for a birthday celebration - we're absolutely thrilled to know you enjoyed your stay with us and that we're your favourite London hotel! Thank you for your shout-out to the fabulous Indira and Daniel, you have made their day, and we all thoroughly agree that whimsical and happy is very much the way to go. Looking forward to welcoming you back again soon. Warmest wishes, Natasha & The Team
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PRICE RANGE
$368 - $493 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
london sanderson hotel
LOCATION
United KingdomEnglandLondonFitzrovia
NUMBER OF ROOMS
150
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Claim Your Listing Frequently Asked Questions about Sanderson London Hotel
Which popular attractions are close to Sanderson London Hotel?
Nearby attractions include Escape Land Oxford Street (0.3 miles), London Cocktail Club Goodge Street (0.1 miles), and No Escape London (0.2 miles).
What are some of the property amenities at Sanderson London Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Sanderson London Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sanderson London Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Sanderson London Hotel?
Conveniently located restaurants include Hibox, Scarlett Green, and Hiba Street.
Does Sanderson London Hotel have airport transportation?
Yes, Sanderson London Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sanderson London Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Sanderson London Hotel?
Many travelers enjoy visiting Churchill War Rooms (1.1 miles), Tower of London (2.7 miles), and Houses of Parliament (1.4 miles).
Is Sanderson London Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.