Absolutely loved our time here. The rooms are lovely. The staff are absolutely amazing. Really made our stay wonderful. We felt like royalty! Honestly, couldn’t do enough for us. My partner asked me to marry him and the staff did our room up for us 🥰🥰 really made it special. Thank you so so much! Will definitely be returning xx
There are many reasons to quickly run away from this hotel right now. First, it’s a construction site. The drilling and hammering starts at 8am. But that’s not all. The check-in was incredibly slow - it took more than half an hour to get a key, for heaven's sake! The staff said there was a new check-in system that was causing problems. Whatever was happening, it was hard to find anyone who could sort out the mess. The main bar does not open until 4pm. The Purple Bar is closed completely. There is no room service. I didn’t dare try the restaurant. There was no complimentary water in the room. The fridge didn't work properly. Yet they still have the cheek to charge more than £300 per night! I pointed all this out a "manager" and in return I was given a room right over the building site works. Tut tut. You’d think they’d bend over backwards to make it up to customers for their lack of amenities. But no. It's also worth noting that missing facilities are not marked on the booking websites. Expedia still says "room service available", when it certainly is not. I had another room reservation pending. I have cancelled that in light of this visit. What a shame. Hopefully, they’ll fix all this at some point. Don't go until they do.…
Not the first time here, but the first since CV19. In fact we have stayed 5 maybe 6 times before. This time the reception staff were great as were the bar staff. Clearly they are short of staff, especially at breakfast. In fact the bar staff were all excellent, although the bar was surprisingly quiet. The room (125) was clean and tidy, with the bed comfortable. Window blinds were a bit broken, and the motorised golden curtain non-functional (i suspect these stopped working years ago). But......breakfast was chaos, not enough staff, service was slow, cooked breakfast was not very hot.....
We gave The Sanderson two weeks notice to host a 100 person company networking event. Olivier an his team absolutely smashed it. The service, drinks and food were outstanding, we had fantastic feedback on the venue from all in attendance. No problem was too great, everything was super smooth. Particularly as they have only recently opened back up. Highly recommended and will be continuing to use for more corporate events & stays.
I had high hopes for our first stay at the Sanderson, but perhaps I was too optimistic! Our room had a broken fridge, a faulty bedside light, the bath leaked as soon as the taps were turned on and flooded the room, the telephone didn’t work and flashed constantly all through the night, the door on the shower didn’t fit the space so had to be forced closed and although we reported all of these things to reception it is difficult to praise their responses! The fridge was replaced - although this was done at 10pm when I was in bed and wished to sleep! The bath was fixed, but not until the third and last day of our stay so I never got to have one. The light and the telephone were never fixed or replaced so if you’re offered room 208 I would decline it! I gave up asking about the shower door. As previous March reviewers have mentioned, there’s a massive building site next door, it’s really noisy and work starts early every day, even a Saturday. Oddly when I asked on our first night what the noise was and if there were any building works going on the Receptionist looked very surprised and said no - we had a laugh the next day in daylight when we went outside and saw the huge construction site right next door. The Receptionist is a great actress! Room service and many other facilities were apparently not ready or available for our stay, but the price did not reflect this. To provide a fair and balanced review, I must commend and say thank you to a few of the doormen and lobby staff who were always pleasant, respectful and cheerful.…
You would expect if a venue had been closed for over 2 years, some refurbishment would have been done. The style is old and outdated, the staff seems clueless. I had a drink at the long bar, and I have to say, the drinks were disappointing, the menu limited. A shame that the pandemic seems to have damaged the quality of the Sanderson.
This is still an iconic stylish hotel with funky, sleek design on the edge of Soho, but after Covid closure it has been reopened prematurely with on-going internal renovations and therefore limited facilities. My advice would not to book at this time. Another major issue is that it is right next to a major building construction site. Every morning including Saturday we were awoken by loud banging noises and scaffolding being erected very close by. At no point did the hotel warn guests about this inconvenience. On Saturday after a late night we had room Room Service service knocking on the door at 9am, which seems far too early to disturb guests on a weekend. Water bottles and empty shower gel was not replaced by room service. However, the front-desk staff seemed friendly and helpful. The Mad Hatters Tea and Purple Bar all closed due to 'renovations', so it seems the room rate remains high, but the facilities are not what they used to be pre-covid. I used to stay at Sanderson hotel a lot in its heyday, so I was really disappointed by this recent stay and their hotel Management needs to work hard to rebuild the reputation of the past and help previously loyal guest, like myself understand why I should return based on this experience of March 2022!…
I stayed only overnight - but it was perfect. The room had a bath and a super comfortable bed. The place was super clean. I left my phone there and they are posting it back. The only struggle is reaching them by phone. There seems to be an issue when you press 1 to connect to general. It just drops out. I connected via email. Really cool decor too. I'd stay here again.
Absolute disaster. The place is in ruins. Dated and needs closure. Don’t book this hotel if you think back to its gay days. Be warned!!!! Nothing is even open….even for a drink lol. Everything seems 20 years ago and the place is so run down it’s embarrassing. The bar isn’t even open and nobody here !!! Joke!!!!
Imdira and Daniel made my boyfriend’s birthday really special!! Such an amazing place and incredible staff that go way beyond their duties to make their guests feel whimsical! My favourite place in London
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