We’ve just returned after staying in room 1. Wow, what a beautiful room, we felt like we were abroad. Fab facilities, spotlessly clean. Service faultless. What a gem! We will be back again! Highly recommend!
Small boutique hotel near Notting Hill. Very good location. Refurbished rooms are of a high quality, not cheap but I would suggest a room overlooking the gardens which are beautiful. The reception and small lounge / dining area needs refurbishment and not great for a first impression. Only thing is that my A/C wasn’t working despite calling the technician who didn’t fix it. The Continental breakfast which was included was pretty sad. 2 Slices of toast, jam, butter, yoghurt and an apple. No sign of any pastries that were said to be included. Very friendly and helpful management and staff.
We had booked the comfy double and on arrival were upgraded to the Splendid Room. The bathroom was possibly the smallest we have ever had in a Hotel, smaller than the in the Premier Inns. Looking back at the website, the comfy Double room appears to have a bigger bathroom. Pleasant check in, apart from the fact that the receptionist spoiled the surprise of me ordering champagne to be served in the room 30 minutes after we checked in, blurting out - "you ordered champagne" and out, breakfast served to the room as the dining room was out of operation, we had continental included in the £230 a night rate. Cooked was extra but not expensively extra. Comfortable bed and an open bath in the bedroom? Overlooking the communal grounds behind the Hotel Great location is dining at Core.
Booked a room one month earlier via a booking site, for 1 adult 3 children (£300pn). Had email interaction a few days before asking them for a local recommendation for a dinner reservation to appeal to myself as well as my children. So I assumed they might of realised there was a discrepancy with the booking? On arrival, checked in (children present), to find the room only having 2 single beds. On returning to reception the receptionist (Paulina Newson) told me all I could do is book another room (two floors up) for 2 people to sleep in, for another £200. Paulina called the manager, who refused to talk with me. I asked if I could cancel the room as it didn’t meet our needs and I was told “NO”, no refund. So I’m in London late in the evening with 3 children, feeling like I have either lost £300, or now have to pay a further £200… I called the bookings company (Agoda) who apparently secondarily booked through bookings.com. They were very polite (on hold for 1/2hr) before saying they would email me a response asap. I have now had to book the second room and hope to reclaim the cost back. In the meantime Portobello Hotel have added a further £20 to the room cost! (£220). It is all not ideal. Having to put two children in one room, myself and youngest two floors up. If this could of been resolved at 6pm instead of 9.30pm, I might of had other options. Zero compassion shown, really poor customer service and I must flag up the fact the manager refuses to engage. Think carefully before booking this hotel. They take no responsibility for mistakes their partners make for securing rooms. Or offer to help sort the problem. They say they have had lots of problems with bookings. But zero desire to help the customer and not really finding a solution for a family booking. Surely a breech of heath and safety to have children in a room alone.. but without a refund, I am unable to book a room elsewhere. By the way, neither rooms look like a comfort room, which I had booked / expected. I think I will be faced with patrolling the corridors at night to check they are all safe. Not a restful night (at £500!).…
Just like being at home which was much better than being at a large hotel. Cosy quiet and comfortable. I was well looked after. This boutique hotel was perfect for my stay as I was going to the theatre in the West End. This was my second stay and I’m sure I will be back. There is no parking here but I was assisted to place I could go which was very helpful as I got lost finding my way to the car park. I felt everything was done to make my stay relaxing and have everything I needed. The crisp white sheets and comfortable bed had me asleep as soon as my head hit the pillow. There is also something I love about being wrapped in a thick white rope when I put on my morning makeup. Thank you.
A wonderful stay at this chic hotel which, although tucked away in Notting Hill, is only a five minute uber or taxi wait away from central London. A seven minute walk to local coffee shops, restaurants, the Notting Hill tube (Central Line) and directly across the road from the three Michelin star 'Core' restaurant. Recommend room #13 with a huge comfy four poster bed. Furniture was in keeping and more than functional so plenty of storage for longer stays. The breakfast in bed 'standard' option was a nice touch which operated as a wake-up call as well as a tasty start to the day. Food was well prepared and delivered on time which made a nice change to the usual queueing melee of the chains. Free WiFi which proved reliable during the stay. Staff were eager to help where required (which wasn't much) and always friendly. We took the option for a romantic saunter into central London via Hyde Park which was less than sixty minutes but we could have taken the tube and been there in fifteen (with the walk to the tube). All-in-all a lovely stay and we will definitely return. I've seen comments about it being 'overpriced' but i disagree. I stay in London a lot and, considering the quality of the accommodation, I considered it excellent value.…
We had a great time staying here. The standard "Comfy" room was tight and the bathroom was tiny! However, the staff; Greg and Diana, were delightful. The hotel is in a great location; walking distance to Notting Hill Tube and close to Portobello market. Sally Clarke's is around the corner for breakfast. It is nicely decorated and clean with good bed linen. Overall, a lovely place to stay, we'll definitely be back but in a bigger room; go for a "Roomy" or "Splendid".
We stayed here for a weekend break. Whilst the communal areas, staff and location are fantastic the hotel lets itself down by relying heavily on its location and its history. As a Londoner this hotel is hugely overpriced and I think you can get much better for your money nearby. Our bedroom was ok more shabby than shabby chic however the bathroom was a massive let down! One big room with a bath and a tiny showroom with WC which was more appropriate for a Premier Inn - hugely disappointing I wanted to leave but my partner convinced me to stay. Having travelled extensively and stayed in some wonderful boutique hotels this is not what I would expect for nearly £500 a night. Judging by some other reviews it maybe simply down to what room you are lucky to get but this room was described as one of their signature rooms! I am afraid I wouldn't go back and for our next trip to Nottinghill we will stay elsewhere or in an AirBNB.…
I had a Lovely overnight stay in this hotel. Since every room has a different theme, I requested for a specific bedroom and got same. I had a great time walking around the neighbourhood it was so quiet, the houses are nice and colourful. It is near the Portobello Road market where you can find a number of cafes, vintage shops a lot more. Staff were very pleasant and helpful as well. Got free chocolates too. 😉
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