Such a pretty hotel in a beautiful part of London. Nothing was too much trouble for the staff and the Christmas decorations were marvellous! Beautiful view overlooking the square at the back in the snow. Comfy bed and a really relaxing stay. Thank you.
Location is really nice In a great part of London. Decor was lovely , bed great and overall staff were very friendly. Hotel has some nice furnishings and touches. However I would really avoid the cheaper rooms (they aren’t cheap you can find better value) the bathroom we had was the smallest I think I have ever seen (even when staying on a boat or caravan). Door on bathroom didn’t close, shower cubicle was tiny and honestly you couldn’t move in it, it was under 1 meter wide, not the luxury bathroom experience you would expect for the price / star rating.
Let's start with the positives.. It's a beautiful hotel in a chic area of London. The staff are attentive and wanting to make your experience top drawer. The rooms are tastefully decorated and the beds are THE MOST COMFORTABLE I THINK IVE EVER SLEPT IN 💙 We enjoyed our stay and I would recommend this hotel BUT there are some suggestions I have around breakfast that I think would make the hotel even better. We had a continental breakfast and; • They had cereal but no ordinary milk. They had Almond, Oat but not Cow milk? It was available if you asked for it but I don't think you should have to. Also, there was no granulated sugar available but again, they would provide it if you wanted it • They had Ham & Cheese but no fresh rolls to eat it with. They will provide bread if you ask but I don't think you should need to • There were bowls available but no plates.. Reading back what I've written, even I think it's sounds like I'm being picky but I'm not. This is a fabulous little hotel in a glorious part of London but these small parts, that are easy to remedy, to the shine off for me. Some very small changes will make a big difference…
We stayed here for two nights before flying home, and were pleased. Our room was surprisingly large (it was listed as a "good" room) with a very tiny bathroom, and quite comfortable. We had a television in our room, but I have seen another review stating their room didn't have one. Most of our trip was spent visiting things we didn't get to see earlier in our trip, and we wanted something quieter with a different vibe. The front of the hotel was being refurbished while we were staying there so there was scaffolding and workers right outside our windows. Not a big deal since we weren't in the room much. Pros: beautiful historic building in Notting Hill. Very quiet residential neighborhood. We didn't have much interaction with the staff but what we did have was positive. . The mattress is heavenly and the toiletries are lovely. Cons: Not a full negative, but the hotel is a decent walk from Notting Hill Gate station, so if you aren't a walker be prepared. Bathrooms in several rooms are super super tiny. Neutral: This hotel has physical room keys (rather than key cards) that need to be turned in to the desk when leaving the building.…
This is a superficially pretty place, but on closer acquaintance it is very poor value. The standard room was tiny & impractical- no proper desk and tiny tables too small for a laptop. Bathroom lightswitch nowhere near the tiny washroom and separate small shower. No kettle, so no means of using the tea bags provided. Coffee machine not working. Freezing cold and noisy air-conditioning so not an environment for feeling comfortable and rested, No instructions for anything, no guest notes, no welcome pack. Just a list of costs, bills, charges for drinks and (overpriced) breakfast. They even charge for a bottle of water in the room. They claim to make a virtue of there being no telly but it just comes across as one more thing they are avoiding providing or paying for. All pretty ungenerous, mean in fact and very much overpriced.…
We’ve just returned after staying in room 1. Wow, what a beautiful room, we felt like we were abroad. Fab facilities, spotlessly clean. Service faultless. What a gem! We will be back again! Highly recommend!
Small boutique hotel near Notting Hill. Very good location. Refurbished rooms are of a high quality, not cheap but I would suggest a room overlooking the gardens which are beautiful. The reception and small lounge / dining area needs refurbishment and not great for a first impression. Only thing is that my A/C wasn’t working despite calling the technician who didn’t fix it. The Continental breakfast which was included was pretty sad. 2 Slices of toast, jam, butter, yoghurt and an apple. No sign of any pastries that were said to be included. Very friendly and helpful management and staff.
We had booked the comfy double and on arrival were upgraded to the Splendid Room. The bathroom was possibly the smallest we have ever had in a Hotel, smaller than the in the Premier Inns. Looking back at the website, the comfy Double room appears to have a bigger bathroom. Pleasant check in, apart from the fact that the receptionist spoiled the surprise of me ordering champagne to be served in the room 30 minutes after we checked in, blurting out - "you ordered champagne" and out, breakfast served to the room as the dining room was out of operation, we had continental included in the £230 a night rate. Cooked was extra but not expensively extra. Comfortable bed and an open bath in the bedroom? Overlooking the communal grounds behind the Hotel Great location is dining at Core.
Booked a room one month earlier via a booking site, for 1 adult 3 children (£300pn). Had email interaction a few days before asking them for a local recommendation for a dinner reservation to appeal to myself as well as my children. So I assumed they might of realised there was a discrepancy with the booking? On arrival, checked in (children present), to find the room only having 2 single beds. On returning to reception the receptionist (Paulina Newson) told me all I could do is book another room (two floors up) for 2 people to sleep in, for another £200. Paulina called the manager, who refused to talk with me. I asked if I could cancel the room as it didn’t meet our needs and I was told “NO”, no refund. So I’m in London late in the evening with 3 children, feeling like I have either lost £300, or now have to pay a further £200… I called the bookings company (Agoda) who apparently secondarily booked through bookings.com. They were very polite (on hold for 1/2hr) before saying they would email me a response asap. I have now had to book the second room and hope to reclaim the cost back. In the meantime Portobello Hotel have added a further £20 to the room cost! (£220). It is all not ideal. Having to put two children in one room, myself and youngest two floors up. If this could of been resolved at 6pm instead of 9.30pm, I might of had other options. Zero compassion shown, really poor customer service and I must flag up the fact the manager refuses to engage. Think carefully before booking this hotel. They take no responsibility for mistakes their partners make for securing rooms. Or offer to help sort the problem. They say they have had lots of problems with bookings. But zero desire to help the customer and not really finding a solution for a family booking. Surely a breech of heath and safety to have children in a room alone.. but without a refund, I am unable to book a room elsewhere. By the way, neither rooms look like a comfort room, which I had booked / expected. I think I will be faced with patrolling the corridors at night to check they are all safe. Not a restful night (at £500!).…
Just like being at home which was much better than being at a large hotel. Cosy quiet and comfortable. I was well looked after. This boutique hotel was perfect for my stay as I was going to the theatre in the West End. This was my second stay and I’m sure I will be back. There is no parking here but I was assisted to place I could go which was very helpful as I got lost finding my way to the car park. I felt everything was done to make my stay relaxing and have everything I needed. The crisp white sheets and comfortable bed had me asleep as soon as my head hit the pillow. There is also something I love about being wrapped in a thick white rope when I put on my morning makeup. Thank you.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing