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Portobello Hotel

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Traveler (168)
360
Panoramas (15)
Room & Suite (291)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#587 of 1,130 hotels in London
Location
4.5
Cleanliness
4.3
Service
4.3
Value
3.7
Located on a quiet street in the centre of West London's Notting Hill, famed for its eclectic spirit and eccentric charm, The Portobello Hotel is two converted neo-classical mansions with 21 bedrooms. One of London's most well-known boutique hotels, it was founded in 1971 and ever since has been THE hotel for those in the know from the world of music, show business and fashion. It has hosted many famous faces over the years. A stone's throw from the world famous Portobello Market, the transit links of Notting Hill Gate and an easy stroll to Kensington Gardens, The Portobello Hotel is ideally situated for those wanting to take in the local culture and many sites of London.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Wifi
Bar / lounge
Breakfast buffet
Complimentary Instant Coffee
Concierge
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Telephone
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Quaint
Quiet
Languages Spoken
English, Polish, Portuguese
302Reviews8Q+A71Room tips
Traveler rating
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David R wrote a review Mar 2024
4 contributions1 helpful vote
We have just returned from a much needed break away and the portobello hotel was perfect - an oasis of total calm and tranquility. The cleanliness and standard of the room we had and the whole hotel was outstanding. The staff work as a complete team, managed by Keith who runs the hotel with great attention to detail, sincerity and genuineness. We felt instantly at home and nothing was too much trouble. Our allocated room was incredible - linens, furnishings and toiletries of the highest standard and the most comfortable bed ever! Breakfast was beautifully presented and cooked. Attention to detail on the cups and saucers were a delight - all makes the trip memorable - the lounge / bar area exudes calm with soft soothing music . We would not hesitate to recommend this fantastic unique hotel to anyone. Thank you to all the team.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mark K wrote a review Feb 2024
2 contributions1 helpful vote
This is a brilliant boutique hotel. The staff is extremely attentive and friendly. The bed is very comfortable, the rooms are decorated in the period style, and the breakfast is perfect. Located on a quiet street, short walking to the Portobello Market Area.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Bring an umbrella, it's London.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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vickilouise84 wrote a review Feb 2024
Cambridge, United Kingdom2 contributions1 helpful vote
This hotel is definitely not luxury as it claims. The decor is lovely and that is where it stops. The room was small and cluttered with an unusable sofa, our bedding was put on inside out, 1 tea bag was provided we had to ask for more and to be fair more came along with the usual hotel biscuits. not enough towels I can go on! It felt like they didn't expect the room to be used and hadn't finished getting it ready. The "turn down" that they offer was bad and not worth saying you offer, it was burnt cold hot chocolate that was not drinkable. Take your own water as what they left was cloudy tap water in a fancy bottle All in all do not waste your money as this is expensive for what you get or don't get!!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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MarcDe_ath1980 wrote a review Feb 2024
Colchester, United Kingdom12 contributions4 helpful votes
We booked a stay here via Mr & Mrs Smith as a special treat after being poorly over Christmas. I used to live down the road and we have a deep affection for this part of West London. The surroundings, decor and furniture are lovely but that is where the good stops. From check in through to breakfast — our stay was a series of cringeworthy events and responses. Generally we never complain but on this occasion so much was wrong, we felt we had to. Albeit in a very apologetic, polite, typically British way. So disappointing that we were greeted with arrogant dismissals of anything we raised, refusal to communicate and a lock of willingness to take ownership and put right. A 101 on how not to run a hospitality business. Lucky for the Hotel that Mr & Mrs Smith were excellent, stepped in and came to the rescue. Amazing service that we will continue to use. For the money you can do so much better. AVOID.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Tomasz Augustyowicz, Owner at Portobello Hotel
Responded Mar 11, 2024
Dear Marc Thank you for taking the time to tell us about your stay at The Portobello Hotel. We genuinely value your comments, apologise that your experience did not meet expectations. Firstly, allow me to address your comment stating that we are less welcoming to vegans than to meat eaters. We offer a wide range of substitutes for almost all animal products. However, we understand that you were not satisfied with the brand of the vegan sausages which is the reason why we took cooked breakfast off your bill. We appreciate your constructive criticism and are looking further into bringing more variety to the menu. The second issue mentioned in your email was a “subtle humming noise” that you said that you were able to hear from above the room. We strive to provide a peaceful and comfortable environment for all our guests and as soon as the front desk staff was informed about the issue a member of staff was sent upstairs to investigate. By the time he reached your room the sound had already stopped so you were politely asked to call us in case of hearing it again. As far as we are aware from that moment you were able to enjoy a quiet evening, therefore no further actions were taken. You also mentioned about the way that one member of the staff responded to you and that another person later offered you a complimentary hot chocolate with milk as he was not aware of you being vegan. It is understandable that these types of interactions were preventable, and I would agree however that the team could have done a better job to make you feel more at home and would like to apologise for failing to deliver great customer service we are normally known for. We hope that one day you would give us a chance to regain your trust back. I will personally make sure you are well looked after you and would like to offer you our new improved and hopefully delicious vegan breakfast, on us, should you wish to rebook. Tomasz / House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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john d wrote a review Feb 2024
1 contribution
Such a relaxing stylish hotel. Lovely friendly staff make our stay feel like home from home. Other hotels could benefit learning from this one. Spotlessly clean and well thought through with facilities. I loved that it was professionally managed with a human touch.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Make sure you have space in your luggage for all the stuff you buy in Portobello Road Market.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julia M wrote a review Jan 2024
1 contribution
We were 3 married couples and booked 3 rooms at the hotel, as soon as we entered the Hotel we were welcome like VIP(we felt very welcome) big thanks to Naim for giving us all the right recommendations, we went to all of them and had a blast! Dwight was very polite all the time helping us with breakfast, the lounge looks like a scene out of a 1960 Hollywood movie, as we entered the rooms we were mesmerized by the beauty and the art work behind them, room 16 was incredibly beautiful, WHAT AN AMAZING HOTEL! Best place I have stayed in my life!. Big Thanks to all the staff! Julia
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: A lot of things to do around Notting Hill
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sylvie W wrote a review Jan 2024
1 contribution1 helpful vote
Staff were okay but not really great customer care or service. Booked for our 3 year anniversary which we noted multiple times in our booking before arriving and we requested a room with a bath if it was possible. Did not receive any confirmation on this or whether it was possible and they didn’t do anything special for our anniversary. They didn’t even acknowledge it or wish us a happy anniversary! For a “luxury” hotel you would expect something. Even like chocolates on the pillows or a nice little card. Anything thoughtful would have been nice and improved the overall experience. Enquired about the bath after seeing our room and we were told the only room with a bath available had the ac unit broken so it was too cold. The bed was comfortable but other than that the room was small and breakfast was unsatisfactory. The lounge area does not accommodate the number of rooms either so we had to eat our breakfast on a tiny side table in two big arm chairs. Just not really a luxury experience in my opinion but at least the bed was comfortable. Wouldn’t really recommend.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Probably best to spend your money elsewhere if you want a nicer luxurious experience with more...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Vwgolf123 wrote a review Dec 2023
11 contributions3 helpful votes
Stayed for a couple of days in December. I have to say I expected better. On arrival we waited a good 5 minute’s before we were greeted with a hi. We had been travelling for a long time due to the trains being delayed and cancelled. I was grumpy. I’m even grumpier now with not having the arrival I wished for. Check in was swift and we were told where our room was and what time breakfast was. Didn’t ask if our luggage could be taken to the room or show us to our room. I didn’t want my breakfast in the lounge with other people at my table so we didn’t eat at all so I can’t comment on the breakfast. Room service wasn’t mentioned. I have now seen that we could have had room service. The room was like a shoe box and freezing the warm air con was on but the room was so cold and even colder with the curtains open so they were closed the whole time while we stayed. The wardrobe I can’t describe that was also the size of a shoe box so we didn’t even bother to unpack which was another annoyance. The bathroom was tiny but the shower was ok and plenty of hot water. The bed was ok and the pillows were comfy. The rates you pay for this place I would have hoped for a lot more but unfortunately our experience was not a good one.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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nicole b wrote a review Nov 2023
1 contribution
Beautiful Hotel!! Great service received by Naim, always smiling and happy to help, amazing breakfast and staff, the stay made our little getaway even more special. We will come back and I really recommend this place!
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Ask for Naim
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jason R wrote a review Sep 2023
1 contribution1 helpful vote
Very comfy rooms, the mattress was amazing, I couldn’t and didn’t want to get out of bed, the staff were incredible, breakfast porters always friendly and a big thank you to Naim for all the recommendations, which helped us a log. I will definitely recommend this hotel to everyone.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$304 - $582 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
portobello hotel london
LOCATION
United KingdomEnglandLondonNotting Hill
NUMBER OF ROOMS
21
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PORTOBELLO HOTEL - Updated 2024 Prices & Reviews (London, England)

Frequently Asked Questions about Portobello Hotel
Which popular attractions are close to Portobello Hotel?
Nearby attractions include Electric Cinema (0.2 miles), Notting Hill (0.2 miles), and Melt Chocolates Notting Hill - London's Most Luxurious (0.3 miles).
What are some of the property amenities at Portobello Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Portobello Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Portobello Hotel?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
What are some restaurants close to Portobello Hotel?
Conveniently located restaurants include Core by Clare Smyth, Ci Tua!, and Osteria Napoletana.
Are any cleaning services offered at Portobello Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Portobello Hotel?
The staff speaks multiple languages, including English, Portuguese, and Polish.
Are there any historical sites close to Portobello Hotel?
Many travelers enjoy visiting Houses of Parliament (3.5 miles), Churchill War Rooms (3.3 miles), and Westminster Abbey (3.4 miles).