Portobello Hotel

Portobello Hotel

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About

4.0
#590 of 1,129 hotels in London
Location
4.5
Cleanliness
4.3
Service
4.3
Value
3.7
Located on a quiet street in the centre of West London's Notting Hill, famed for its eclectic spirit and eccentric charm, The Portobello Hotel is two converted neo-classical mansions with 21 bedrooms. One of London's most well-known boutique hotels, it was founded in 1971 and ever since has been THE hotel for those in the know from the world of music, show business and fashion. It has hosted many famous faces over the years. A stone's throw from the world famous Portobello Market, the transit links of Notting Hill Gate and an easy stroll to Kensington Gardens, The Portobello Hotel is ideally situated for those wanting to take in the local culture and many sites of London.
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Wifi
Bar / lounge
Breakfast buffet
Complimentary Instant Coffee
Concierge
Non-smoking hotel
Laundry service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Wake-up service / alarm clock
Refrigerator
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Quirky Hotels
Quaint
Languages Spoken
English, Polish, Portuguese

Location

22 Stanley Gardens, London W11 2NG England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 93 out of 100
93
London City Airport
10.9 mi
See all flights
Heathrow Airport
11.3 mi
See all flights
Holland Park
8 minUnderground
4.0
4.0 of 5 bubbles303 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Portobello Hotel, nestled near Nottinghill and conveniently close to the tube station, charms many guests with its unique mix of vintage and contemporary style, as well as its historical ambiance. While the staff's friendliness often receives praise, some guests have pointed out inconsistencies in service quality. Opinions on the rooms vary; they're celebrated for their distinctive decor and comfort by some, yet others find them cramped and not as well-appointed as hoped. The hotel's cleanliness, especially in bathrooms, earns positive remarks, but numerous travelers question the value, deeming it overpriced.
Location
Convenient
Atmosphere
Charming
Rooms
Cramped
Value
Expensive
Cleanliness
Clean
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
Mary C wrote a review Mar 2020
Johnstown, Colorado143 contributions36 helpful votes
4.0 of 5 bubbles
I enjoyed a 2-night stay at the Portobello. The location is good, being in Notting Hill was fun and it is also a short walk to transportation into Central London. I arrived early and my booked room was not yet ready. Staff took pity on me (I'm sure I looked tired after overnight flight) and upgraded me to a very lovely room that opened onto Stanley Gardens (private garden but room had doors that opened so I could enjoy hearing the birds and taking in the fresh air). The bed and bedding were divine! Like sleeping in a cloud. The deep tub was perfect for a hot soak after a cold wet day in London. Breakfast was good, although the free breakfast was not quite as shown in photos from the hotel website. I did order hot food one morning and it was quite good. Also had lunch in the salon one day and it was quite good. My only 'con' comment is that things looked a bit worn...carpet was quite stained in my room, paint needs refreshing, sofas in the salon were quite threadbare. Otherwise...a delightful stay!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sunshine783467 wrote a review Sep 2021
3 contributions4 helpful votes
3.0 of 5 bubbles
We stayed here for a weekend break. Whilst the communal areas, staff and location are fantastic the hotel lets itself down by relying heavily on its location and its history. As a Londoner this hotel is hugely overpriced and I think you can get much better for your money nearby. Our bedroom was ok more shabby than shabby chic however the bathroom was a massive let down! One big room with a bath and a tiny showroom with WC which was more appropriate for a Premier Inn - hugely disappointing I wanted to leave but my partner convinced me to stay. Having travelled extensively and stayed in some wonderful boutique hotels this is not what I would expect for nearly £500 a night. Judging by some other reviews it maybe simply down to what room you are lucky to get but this room was described as one of their signature rooms! I am afraid I wouldn't go back and for our next trip to Nottinghill we will stay elsewhere or in an AirBNB.
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Date of stay: September 2021
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Double check what your bathroom is like 1st!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Tony H wrote a review Jan 2022
Cambridge, United Kingdom3 contributions2 helpful votes
5.0 of 5 bubbles
A wonderful stay at this chic hotel which, although tucked away in Notting Hill, is only a five minute uber or taxi wait away from central London. A seven minute walk to local coffee shops, restaurants, the Notting Hill tube (Central Line) and directly across the road from the three Michelin star 'Core' restaurant. Recommend room #13 with a huge comfy four poster bed. Furniture was in keeping and more than functional so plenty of storage for longer stays. The breakfast in bed 'standard' option was a nice touch which operated as a wake-up call as well as a tasty start to the day. Food was well prepared and delivered on time which made a nice change to the usual queueing melee of the chains. Free WiFi which proved reliable during the stay. Staff were eager to help where required (which wasn't much) and always friendly. We took the option for a romantic saunter into central London via Hyde Park which was less than sixty minutes but we could have taken the tube and been there in fifteen (with the walk to the tube). All-in-all a lovely stay and we will definitely return. I've seen comments about it being 'overpriced' but i disagree. I stay in London a lot and, considering the quality of the accommodation, I considered it excellent value.
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Date of stay: January 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Room #13 was fabulous!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alex C wrote a review Jun 2021
5 contributions4 helpful votes
1.0 of 5 bubbles
We booked 2 nights at the Portobello as a treat for our wedding anniversary but the bathroom was so awful, we left after the first night.

First of all the good things... the hotel is in a fabulous location, in a quiet street very near Portobello market. It has a lovely laid back vibe and the receptionist on our first night was polite, if unable to help. We stayed in room 27 which is a large room with a very comfortable four-poster bed and bath in the room. The problems started when we looked in, what they laughingly call a shower room. There is no catch on the door so even if you could close it when on the loo, it wouldn't remain closed (not exactly romantic). It is smaller than something you might find in a caravan. The shower was cheap looking, cracked and with what looked like mould on the walls - my husband tried using it in the morning but the door didn't shut properly so water went everywhere.
The air conditioning kept the room cool but every 5 minutes or so, there was a loud buzzing sound which meant that sleep was almost impossible. When we asked again the next morning for a different room or a refund on the second night, a different receptionist readily agreed without asking any questions. Is this because they are so arrogant they think they would rebook the room or have they had so many complaints about this room, they don't bother? They said the management would be in touch about some sort of discount for the night we did spend there. 5 days later, we are still waiting to hear from them.
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Date of stay: June 2021
1.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Don't book room 27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephanie H wrote a review Feb 2022
2 contributions5 helpful votes
1.0 of 5 bubbles
Booked a room one month earlier via a booking site, for 1 adult 3 children (£300pn). Had email interaction a few days before asking them for a local recommendation for a dinner reservation to appeal to myself as well as my children. So I assumed they might of realised there was a discrepancy with the booking?
On arrival, checked in (children present), to find the room only having 2 single beds.
On returning to reception the receptionist (Paulina Newson) told me all I could do is book another room (two floors up) for 2 people to sleep in, for another £200.

Paulina called the manager, who refused to talk with me.
I asked if I could cancel the room as it didn’t meet our needs and I was told “NO”, no refund.
So I’m in London late in the evening with 3 children, feeling like I have either lost £300, or now have to pay a further £200…

I called the bookings company (Agoda) who apparently secondarily booked through bookings.com. They were very polite (on hold for 1/2hr) before saying they would email me a response asap.
I have now had to book the second room and hope to reclaim the cost back. In the meantime Portobello Hotel have added a further £20 to the room cost! (£220).

It is all not ideal. Having to put two children in one room, myself and youngest two floors up. If this could of been resolved at 6pm instead of 9.30pm, I might of had other options.
Zero compassion shown, really poor customer service and I must flag up the fact the manager refuses to engage.
Think carefully before booking this hotel.
They take no responsibility for mistakes their partners make for securing rooms. Or offer to help sort the problem. They say they have had lots of problems with bookings. But zero desire to help the customer and not really finding a solution for a family booking. Surely a breech of heath and safety to have children in a room alone.. but without a refund, I am unable to book a room elsewhere. By the way, neither rooms look like a comfort room, which I had booked / expected.
I think I will be faced with patrolling the corridors at night to check they are all safe. Not a restful night (at £500!).
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Date of stay: February 2022Trip type: Traveled with family
Room Tip: Avoid this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vickilouise84 wrote a review Feb 2024
Cambridge, United Kingdom2 contributions1 helpful vote
2.0 of 5 bubbles
This hotel is definitely not luxury as it claims.
The decor is lovely and that is where it stops.

The room was small and cluttered with an unusable sofa, our bedding was put on inside out, 1 tea bag was provided we had to ask for more and to be fair more came along with the usual hotel biscuits. not enough towels I can go on!
It felt like they didn't expect the room to be used and hadn't finished getting it ready.

The "turn down" that they offer was bad and not worth saying you offer, it was burnt cold hot chocolate that was not drinkable.

Take your own water as what they left was cloudy tap water in a fancy bottle

All in all do not waste your money as this is expensive for what you get or don't get!!!
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Date of stay: February 2024
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sailorGBR2015 wrote a review Feb 2022
Westbourne, United Kingdom27 contributions8 helpful votes
5.0 of 5 bubbles
Just like being at home which was much better than being at a large hotel. Cosy quiet and comfortable. I was well looked after. This boutique hotel was perfect for my stay as I was going to the theatre in the West End. This was my second stay and I’m sure I will be back. There is no parking here but I was assisted to place I could go which was very helpful as I got lost finding my way to the car park.
I felt everything was done to make my stay relaxing and have everything I needed.
The crisp white sheets and comfortable bed had me asleep as soon as my head hit the pillow.
There is also something I love about being wrapped in a thick white rope when I put on my morning makeup.
Thank you.
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Date of stay: February 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lindy L wrote a review Dec 2020
Twickenham, United Kingdom1 contribution3 helpful votes
1.0 of 5 bubbles
The portobello was an iconic ,desirable ,exiting place to stay in the 1990s ... I don’t know what has actually happened here. I understand we are in a difficult time but the experience my husband and I have just endured at the portobello was not just disappointing but disturbing, worrying and an utter disgrace.
Somehow my booking was somehow on the system for 14 days rather than one evening, baring in mind the receptionist was calling me by another name ,, after informing us we were to be upgrading to a lager room , although I didn’t request or want to .. we were told we weren’t entitled to the discounted price we booked the room in ... in the December deal ..
I don’t have the energy to go through the whole rigmarole that proceeded ,as i ended up in tears wanting to leave .... my husband persuaded me to stay .. we ended up staying as it was my birthday and we had plans .
An utter disaster and unprofessional sham ..
I’ve never used trip advisor but had to do it today as I would hate someone to have the same experience..
Was awoken buy a pot of cold coffee in the morning..
Thanks , I should have guessed 🤢
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tim B wrote a review Jan 2020
Feltham, United Kingdom18 contributions34 helpful votes
5.0 of 5 bubbles
We stayed two nights recently in December for our 20th Wedding Anniversary. I live in London, but decided it would be nice to stay in town near Julies restaurant where we would be eating. This place really is a fantastic find. Bags of character, and the decor is more like a beautifully decorated home. The room had a sea theme including sea horse lamp. Really nice.

The staff made us feel so welcome with nice touches like bubbles on arrival, and a flask of hot cocoa at night! We really enjoyed our stay and will definietly be back. Thank you.

ps. The coffee/tea making machine is the best yet, and thankfully fresh milk to keep in the mini fridge.
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PHGeneralManager, General Manager at Portobello Hotel
Responded Jan 17, 2020
Dear 244TimB, Thank you very much for your fantastic review. I am glad to hear that you had a good time while staying with us and for such a special occasion. I am even more pleased to know that my team looked after you, making that stay even more special. Thank you for your comments regarding our deco, especially room 1 where you stayed. We really appreciate your great feedback and truly hope to welcome you back at The Portobello in near future. Best Wishes, Krystyna Lech-Maziarka General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GMP/Suisse wrote a review Mar 2022
38 contributions15 helpful votes
4.0 of 5 bubbles
Small boutique hotel near Notting Hill. Very good location.
Refurbished rooms are of a high quality, not cheap but I would suggest a room overlooking the gardens which are beautiful. The reception and small lounge / dining area needs refurbishment and not great for a first impression. Only thing is that my A/C wasn’t working despite calling the technician who didn’t fix it. The Continental breakfast which was included was pretty sad. 2 Slices of toast, jam, butter, yoghurt and an apple. No sign of any pastries that were said to be included.
Very friendly and helpful management and staff.
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Date of stay: March 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from gjveerman
Leiden, The Netherlands29 contributions49 helpful votes
I don't know where the carnival will take place. Portobello hotel is located at a rather central point in Notting Hill. But have a look at the map and you will probably know the answer.
Answer from AnnaDorr
Birmingham, United Kingdom51 contributions43 helpful votes
Ours was king size
Answer from GM_PortobelloHotel
London
Dear Chantal, Thank you for considering The Portobello Hotel for your stay in London. Yes, room 6 would be perfect for your request- overlooking at residential gardens and with separate bathroom (bathtub and shower room). Please do not hesitate to contact us for any further assistance.
Mike Brad asked a question Jul 2015
Chester, England, United Kingdom1 contribution
Hi, does the hotel have parking, if not where is the best place to park
Mark K wrote a tip Feb 2024
2 contributions1 helpful vote
5.0 of 5 bubbles
"Bring an umbrella, it's London."
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john d wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"Make sure you have space in your luggage for all the stuff you buy in Portobello Road Market."
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Julia M wrote a tip Jan 2024
1 contribution
5.0 of 5 bubbles
"A lot of things to do around Notting Hill"
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Sylvie W wrote a tip Jan 2024
1 contribution1 helpful vote
2.0 of 5 bubbles
"Probably best to spend your money elsewhere if you want a nicer luxurious experience with more customer care"
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nicole b wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"Ask for Naim"
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Not the right property for you?
There are more places to choose from in the London area.
PRICE RANGE
$307 - $539 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
portobello hotel london
LOCATION
United KingdomEnglandLondonNotting Hill
NUMBER OF ROOMS
21
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PORTOBELLO HOTEL - Updated 2024

Frequently Asked Questions about Portobello Hotel
Which popular attractions are close to Portobello Hotel?
Nearby attractions include Electric Cinema (0.2 miles), Notting Hill (0.4 miles), and Melt Chocolates Notting Hill - London's Most Luxurious (0.3 miles).
What are some of the property amenities at Portobello Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Portobello Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Portobello Hotel?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
What are some restaurants close to Portobello Hotel?
Conveniently located restaurants include Core by Clare Smyth, Ci Tua!, and Osteria Napoletana.
Are any cleaning services offered at Portobello Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Portobello Hotel?
The staff speaks multiple languages, including English, Portuguese, and Polish.
Are there any historical sites close to Portobello Hotel?
Many travelers enjoy visiting Houses of Parliament (3.5 miles), Churchill War Rooms (3.3 miles), and Westminster Abbey (3.4 miles).
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