Portobello Hotel

253 reviews

#487 of 1,170 Hotels in London

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22 Stanley Gardens, London W11 2NG England

COVID-19 update: See the added health and safety measures this property is taking.Read more

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Guests1 room, 2 adults, 0 children

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4.0

Very good

253 reviews

#487 of 1,170 hotels in London

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Located on a quiet street in the centre of West London's Notting Hill, famed for its eclectic spirit and eccentric charm, The Portobello Hotel is two converted neo-classical mansions with 21 bedrooms. One of London's most well-known boutique hotels, it was founded in 1971 and ever since has been THE hotel for those in the know from the world of music, show business and fashion. It has hosted many famous faces over the years. A stone's throw from the world famous Portobello Market, the transit links of Notting Hill Gate and an easy stroll to Kensington Gardens, The Portobello Hotel is ideally situated for those wanting to take in the local culture and many sites of London.

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253Reviews8Q+A52Room tips

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Frida wrote a review Jun 4

2 contributions

Happy Hour is a rip off! Don’t do it.
Everything comes in Martini glasses.

Between 6 to 8pm you can order 2 cocktails for £12. It’s an absolute rip off and especially in these Covid times you should not play around with peoples money in this way. My cocktail was brought in 2 glasses however the size of the glass is so small that it’s actually 1 cocktail simply divided in 2 glasses. Shame on this actually beautiful place. The cocktail wasn’t impressive either. Never come back.

Date of stay: June 2021Trip type: Traveled solo

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Lindy L wrote a review Dec 2020

1 contribution1 helpful vote

Beyond disappointed and shocked

The portobello was an iconic ,desirable ,exiting place to stay in the 1990s ... I don’t know what has actually happened here. I understand we are in a difficult time but the experience my husband and I have just endured at the portobello was not just disappointing but disturbing, worrying and an utter disgrace. Somehow my booking was somehow on the system for 14 days rather than one evening, baring in mind the receptionist was calling me by another name ,, after informing us we were to be upgrading to a lager room , although I didn’t request or want to .. we were told we weren’t entitled to the discounted price we booked the room in ... in the December deal .. I don’t have the energy to go through the whole rigmarole that proceeded ,as i ended up in tears wanting to leave .... my husband persuaded me to stay .. we ended up staying as it was my birthday and we had plans . An utter disaster and unprofessional sham .. I’ve never used trip advisor but had to do it today as I would hate someone to have the same experience.. Was awoken buy a pot of cold coffee in the morning.. Thanks , I should have guessed 🤢…

Date of stay: December 2020Trip type: Traveled as a couple

1 Helpful vote

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rawlings207 wrote a review Oct 2020

Doncaster, United Kingdom32 contributions52 helpful votes

Oh dear what a shame .....

First I’m going to start with a few positives. Our first visit to this hotel was a delight ,our room was upgraded and the staff could not do enough . The hotel is located in the heart of trendy Notting hill a 3 minute walk from Portobello rd and It’s street market . Now for this weekends visit . I called the hotel in advance to book the famous Signiture room as it was a double celebration,on arrival the lady at reception was very friendly and and informative,we received our key and went to our room when we opened the door it was clear we had the wrong room ....the room was very ok but not the one we requested. My husband went to reception to request the room we had booked ( he is very polite and respectful. The reception said that was the room booked and that your wife was told yesterday on the phone the signature room 16 was already booked ... I then spoke the her myself and she replied I’m sorry but you are very confused I told you yesterday that room was booked ...I replied that it was a special occasion and the specific room you told me on the phone was the one we booked ...she held her hands in the air and said I was confused and that she’d already sold the room . However she became quite unfriendly and gave us the key to room 16 . Not altogether sure what happened there but I was quite happy to get the room I requested . Now the room ....”:sumptuous and luxurious “ ....is how it’s been described. It needs a complete overhaul...the furniture is a delight but unfortunately chipped and dated with wear ,the carpet is stained ,the “ love seat “ is just a sofa also stained . Also . Be aware you need to be tiny as the bathroom is very tight with a very cheap shower . There was no water in the room ....no kettle and no teabags or milk . My apologies Johnny and Kate I’m simply not impressed.... The famous bath is impressive but it took 3 attempts to fill and two hours later we got to,use it ....but it’s so big you can’t lay in it . I apologise for this review to the Hitel it once was . On checkout we weren’t wished a pleasant trip ....just for our credit card payment. And management please ask your staff to stop smoking on the premises you can smell the smoke everywhere.…

Date of stay: October 2020

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Service

userrating.prompt.190

1 Helpful vote

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JimB34 wrote a review Oct 2020

London, United Kingdom215 contributions124 helpful votes

Delightful Find

We had booked at Core for Lunch and wanted the option of enjoying the Wine Flight if we so chose. Core is no more than 200m from the Hotel so it seemed an ideal choice. In the end we did not take up the Wine Flight - principally since I tend to doze off for 3 hours if I drink at Lunchtime! So, having finished Lunch we walked across to the Hotel. We had booked through an agency - unusual for us but it was a good offer. We were warmly welcomed on arrival and it was clear that the Hotel had made excellent arrangements to deal with the Pandemic. We had been upgraded to a nice large room with walk-in shower on the 3rd Floor. Having sanitised and been made aware of the various arrangements we made our way up in the Lift. The room was getting fresh air through the open windows and doors and we were impressed by the cleanliness and very good quality bedding. We had been advised to download the App as the Hotel had not been able to e-mail us before we arrived. The App was really good allowing us to order items from Room Service which were all good, promptly delivered, and excellent value. We had been offered fresh milk and the dressing room had a Bosch Tassimo for our hot drinks. The TV had a good selection of channels and there was a desk and sofa - the latter was a little low, if comfortable - and the decor was tasteful. Clearly the Hotel has historic links that we will research on our next visit. We slept well and had booked our Continental Breakfast in the Lounge. Breakfast was sensibly served in various packages and was good quality. Overall we were impressed by the friendliness and efficiency of the Staff: the comfortable (and quiet) room and bed; the air conditioning; and the cleanliness and efforts made to keep us safe. One small grumble; there are a few steps up to the Entrance and no handrail which made it a little challenging for my wife who had a severe stroke some years ago and whose mobility is limited as a result. But the Staff offered to assist and there was just enough to hang on to. If you arrive by car there are few pay and display bays but from 1830 to 0830 parking on single yellow lines is permitted. It’s a good area with choice of things to do in terms if eating and drinking and the Portobello Market is a short distance away. We are planning to return and recommend this hotel even though we usually stay at 4 and 5 star establishments.…

Date of stay: October 2020Trip type: Traveled as a couple

2 Helpful votes

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BlackBirba wrote a review Aug 2020

Rovinj, Croatia36 contributions20 helpful votes

Nice hotel in a quiet area

A very nice hotel away from the city hustle. Loved the decor in the rooms and the bathroom amenities. Front desk staff was extremely helpful and polite, and gave some really good recommendations. I really liked the idea of the small lounge area, where you can pour yourself a drink of your choice. The rooms could have been a bit cleaner, but all in all it was a nice experience.

Date of stay: March 2020Trip type: Traveled on business

1 Helpful vote

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