I always stay at Four seasons except in london . This time around I decided to stay here . I was extremely happy with my stay . Size of room , floor to ceiling windows give ample light to the room . Friendly staff across all departments I encountered with from reception, concierge , room service, laundry and the friendly door men .
I had a superb spa day here - Perrine who gave me my massage was superb. I had lunch and the food was also good and I enjoyed the outside seating. They have live music on Thursdays so I'll be sure to come for drinks one evening too. Overall - highly recommended!
It’s a very nice hotel, and the staff is very kind and friendly. I like the fact that they are very supportive whenever you ask for anything, and they go the extra mile to help the customers from giving informations including abroad to giving things for free.
Everything was first class. Great location. The staff went out of their way to be helpful, restaurant and bar were both very nice. The room was spacious, had a nice outdoor terrace, and was very quiet. Definitely worth a return visit.
A good stay overall. Consistent with the Four Seasons brand - this hotel offers exclusivity - I guess this is what you pay for with the Four Seasons brand. Room was well appointed. The only warning was that some of the rooms which are advertised with a courtyard overlook a construction site. You won't sit outside - the furniture is old and dated. I had issues with calling through Front desk early in the morning after a long flight - called six times with no response. Naturally I was frustrated but the staff addressed the issue and upgraded the room. Turns out the line was faulty or so I'm told.
I enjoyed my stay. the furniture in the room was really good. Also the bed was super comfy. bathroom and toilet also served my need since Im from middle east. I used the gym it had the right equipment with a great view, fresh towels were available and cold water. I didnt eat much but had breakfast once I really liked the scrambled eggs it tasted really good. The staff were super friendly and very helpful. In addition the hotel has a very good strategic location at the corner of mayfair, all areas are at almost same walking distance. For sure Im going to go back to the hotel.
Perfect luxury experience in the heart of Mayfair. Great staff and great shout out to the hard working concierge team who were able to provide many last minute dining suggestions and clearly had ‘pull’ with local eateries. The only hiccup was the morning breakfast experience. The Maitre D was relatively slow on both days. Lastly, we tried a Sunday morning late breakfast down in the lobby whereby the staff wouldn’t accommodate breakfast (to their credit we were a few minutes past breakfast hours). They suggested their Sunday Brunch rather than accommodate. All we wanted was a smoothie and they could have easily organized. That said, there are mitigating circumstances, as searing delays could be due to Covid / spacing and we were late to breakfast. Stilll warrant 5 Stars and will be back soon.…
I've stayed at a few Four Seasons "city" property where the service level is lukewarm at best. But Four Seasons Park Lane has definitely restored my faith in this global brand. Arrived way too early for normal check-in but they made sure the room was ready in short order while I enjoyed a spot of breakfast. The room overlooking Hyde Park is stunning. Every single detail (e.g. light switches, placement of USB ports etc.) was carefully thought through - no design flaws whatsoever. The entire property oozes understated charm and luxury. Stayed for 9 days and George, the Guests Relation Manager, was absolutely brilliant - utterly professional from the moment I arrived until I checked out and would check on me during the week even when he was off work on a couple of days. Little things like this sets FS Park Lane apart - not just from their competitors but also from other FS property. Room Service, Housekeeping (thank you for replenishing the coffee pods regularly because I drink coffee like I breathe air) and the Concierge Team are also top drawer - Concierge managed to get one of my suit trousers fixed on a Sunday. Location (Park Lane/Mayfair/Green Park) is convenient - close to a couple of tube stations or a quick hop on the bus (aplenty). Or - just walk. Gym is on the smaller side but sufficiently equipped to maintain some consistency during business travels. Breakfast menu is extensive and food is tasty. Ultimately for me - it's all about the service and the feeling of being "home away from home". And having had some mediocre service in a couple of FS property of late, Park Lane is most certainly one that I will go back to.…
They treated my family badly because we had not made a reservation for our 8 year old. At the end we ended in a second floor lousy room facing contraction paying additional $800. I wished they would ask for extra money and not treat their customers like a one star hotel.
My mum and I always love to visit Amaranto Bar in Four Seasons Park Lane when we can, so we decided to visit to celebrate my birthday and Mothers Day as they were on the same day!! Ivan, who is very knowledgeable and always on hand to help with suggestions for cocktails kindly made a reservation for us and we definitely weren’t disappointed with our visit. As always all members of staff were warm and welcoming and we were seated quickly. We were just going to have drinks but we were surprised by a number of special treats that were brought out to us compliments of the manager Ivan, who although not being present managed to pass on to the other staff that we were celebrating and they made our day so special!! All the treats were delicious, in particular the special Happy Birthday cake that I was given. My mum was also surprised with a beautiful orchid that I believe were being given out to Mothers!! Such a thoughtful idea!! We always have a lovely time when we visit but we left on this day feeling very special indeed!! Thank you to all those that made our day so great!! We can’t wait to return again soon!!…