We had a first class stay at Four Seasons London at Park Lane. Service and amenities were on point (and to be expected by Four Seasons). The staff is wonderfully warm and friendly, and it’s a welcome tranquility from the hustle and bustle of Piccadilly Circus and Hyde Park Corner (almost a sanctuary in central London). We find the hotel to be a great value in comparison to similar London hotels. On different times of the year, there are packages such as Buy 3 Nights, Stay 1 Free. Our package also included breakfast and a small resort credit. At the heart though, is that the location of this hotel allows us a short walk to virtually anywhere significant for tourists to visit (Harrod’s, Piccadilly Circus, Big Bend, Parliament, Chinatown, and all of our dining were in easy access to our hotel). Further the hotel is adjacent to the “underground,” with the Piccadilly Line being a straight shot to/from London Heathrow. Also, inquire about the house car that takes you within a limited radius of the hotel. This greatly saved us the hustle, and monetary expenses associated with taxis or tour busses. The Christmas decorations were also very well-done, but subdued, well complimenting the luxurious lobby, without being “tacky” or “over the top.” We took many photos with holiday decorations at the hotel. There were some notable people we wanted to especially recognize: 1. George (Front Desk Manager): sent us a beautiful celebration amenity and gift on our last evening, which greatly enhanced our time in London 2. Massimo (Shift Supervisor): went out of his way to remember our names, and provide small and delightful surprises throughout our stay, including coordinating our amenities; he is the epitome of Four Seasons hospitality 3. Nargul (Shift Supervisor): checked us in, with an impeccable warm greeting, provided us welcome hugs each morning, and offered us an upgrade to a lovely small suite (This was greatly appreciated and really allowed us to maximize our time at the hotel.) 4. Juan (Doorman): always remembered our names, and was a warm greeting upon entering and exiting the hotel 5. Yuki (Concierge): made excellent pre-and post-arrival plans for us. She went out of her way to personally greet us by name each time we came to the desk for assistance. She also spoke about her residences in Hawaii and San Francisco. She raved highly of Four Seasons properties in both areas (which we are now very excited to visit). 6. Giovanni (Room Service): was a welcome face who helped us multiple times with Room Service orders; it was great to learn more about him 7. Ajshe (Housekeeping): delivered us a lovely gift of a snow globe from housekeeping on our final night; and made sure to have our room well-stocked with our favorite bath products without asking; it was so refreshing to have a housekeeper take such care and remembrance of their guests 8. Maurice (Supervisor): helped with several billing issues; and re-ordered us fruit for our room 9. Ivan Arena (Bar Manager): remembered us from a previous stay when he was a bartender at Amaranto; made it a point to come up to us each day to inquire about our plans and see how we could best help make our stay; it’s so nice to see a manager so hands-on in engaging with the guests and helping his team (it was truly unbelievable what a good leader his is) 10. Uiris (Bar Server): remembered us from our previous stay when he was in room service; it’s shocking how well he is able to recall the smallest details of his guests; he was a friendly face we looked forward to seeing each day 11. We met many friendly faces at the bar (far too many to list). Some especially notable ones were Kasia, Gacomo, and Inyah who went out of their way to ensure we had a magical time with our dining experiences downstairs. There were only a few small “hiccups” to report. These are picky (and did not minimize our stay by any means), but I think they are very good to mention for future service improvement in comparison to other Four Seasons Hotels: 1. We were not provided ice on arrival. Perhaps the bellman can be better trained on this? 2. The doors and lighting in our room were a bit odd. Some of the doors had a hard time closing and had to be held open by rubber “door stoppers.” We see magnetic door stoppers in other Four Seasons, which seem much easier and practical to use. The light switches were a bit confusing, and we felt they were not well-labeled. For example, the bathroom lights were located in the bedroom. 3. We did not receive a birthday card for my mom upon our arrival, which was a tad disappointing. George and Massimo totally saved the day with this and more than made it up to us to ensure we felt special. Thank you! Again, these points did not at all diminish any point of our wonderful experience. These are just small suggestions to help Four Seasons continue their service improvement efforts. In short, we very highly recommend this hotel to all of our friends who have London as a travel destination and will continue to do so in the future. Do not walk…run to book this hotel on your next London visit. Thank you for creating such a magical stay for us.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.