Well we experienced two levels of food service at The Dorchester Hotel. We had afternoon cream tea and served champagne first. Shortly afterwards we received a plate of sandwiches, which when we finished we had to ask if we can place our tea order. The pots of teas arrived at the same time as the scones, cream and homemade strawberry jam. This was followed with some fancy and delicate cakes, which we could eat, as we was full. So the waiter boxed them up for us. However when we received the bill, there was a 15% service charge, so we asked the waiter to remove it. But he asked why, as his manager would question him. I explained that we shouldn't have to ask for our pots of tea, but the waiter said that they don't normally take the tea order until the sandwiches are served. However I pointed out that other tables the pots of tea where delivered with the sandwiches. Finally the waiter seems annoyed and didn't have the courtesy to say goodbye. The breakfast service was on a different level and something you expect from a luxury 5 star hotel. I had poached eggs and the waiter asked how I would like them cooked - soft, medium or hard. With the pastries bowl, he suggested trying the charcoal raspberry crossiant as it was his favourite. It was so lovely and truly unforgettable tasty. I even asked if I could take a charcoal raspberry crossiant with me.... The waiter couldnt do enough for us and completely different level of service to the previous day afternoon cream tea. Without the experience of the afternoon cream tea service, I would of rated it 5/5…
Had the most amazing stay to celebrate my 50th birthday. We were joined by friends who also stayed through and we all said it was the most amazing stay in London that all of us have had and we have been fortunate enough to stay in some amazing places. Everything about The Dorchester is truly spectacular. Rooms are beautifully decorated, the hotel throughout is classic but not stuffy. The service is incredible at every single stage, from reception, to waiting staff and bar staff. Staff just seem to anticipate what you need and nothing is a problem and they will do their best to accommodate in any way they can. I think this is what really elevates this hotel for me is the exceptional staff. They truly made my celebration one to remember, all the little touches such as our room had balloons and a cake as well as a gift of a scarf, all of which made my experience a memory which I will always cherish. The hotel is also very centrally located so easy access to everywhere we needed to go, but we didn't venture out much as just enjoyed the hotel and all it had to offer. You can visit the spa facilities at the sister hotel 45 Park Lane which were truly beautiful and luxurious. All in all a truly fabulous experience that everyone should try at least once in their lifetime.…
We had Sunday Lunch at the Dorchester to celebrate our 30th wedding anniversary. The food was fabulous, the attention to detail was first class and all the staff were amazing. If you are in London and you really want to treat yourself then try the Dorchester it really is 5 star.
From the very start at check in the staff were amazing, extremely helpful, polite and courteous, we experienced the same high level of service throughout the hotel, in the restaurants, the roof top bar. A bottle of Champagne along with a cake and other little treats were in our room to welcome us during our Anniversary stay. The food was excellent as was the service during our stay nothing was to much trouble, it was a absolute pleasure for us to stay there and we are looking forward to returning. Please pass on our thanks and appreciation to all your staff they were all superb many thanks regards vaughan T
Absolute perfection. From the moment we booked, to check in, our stay to check out, our entire experience was flawless. The Hotel is classically charming. The staff is extremely well trained and professional. We were fortunate to check in with Fabiana who is so lovely. Every care and need was attended to. Our room was beautifully appointed. They even had a baby gift waiting for us! Room service was correct and delicious every morning. The Mayfair district is an excellent location as the hotel is a block from beautiful Hyde Park. It’s also very near Harrods if shopping is your desire. The Hotel was under construction while we were there but we were not disrupted by this. We look forward to a return visit to The Dorchester once again.
Super expensive but you get what you pay for I guess! Very smart but a wonderful treat. Thoroughly enjoyed our stay and felt we had really experienced London at it's best. There are quite a lot of people there who want to be seen and it can feel a little intimidating but we expected that and the people watching and the people posing is part of the fun!
I really cannot find enough superlatives to describe this exceptional hotel. We had the most incredible 2 night stay for our Wedding Anniversary. We aren’t used to living like this at all so we felt like a King and Queen. Nothing is too much trouble and every single member of the staff were so attentive and seemed truly happy to have us there.
Stayed for one night here celebrating my first year wedding anniversary. This place is above 10/10. From the moment I arrived all my worries were taken care of. A truly remarkable group of Individuals delivering a service that cannot be mirrored by any hotel I have ever stayed or will ever stay. My wife loved the experience .. Emma and her team at the front desk deserve a massive shoutout and should celebrate there hardwork. Thank you to everyone at the Dorchester :) wonderful touch with the balloond and complimentary cake :)
We booked a table for five in celebration for a friend’s birthday. Service was great on the day, sandwiches were average, scones really tasty, ambience fantastic. They overcharged us by two extra afternoon teas, weren’t apologetic about it at the time and we had to spend time the following week chasing up our £200 refund. Poor communication and please do check your bills carefully.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing