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The Capital Hotel, Apartments and Townhouse - London

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Traveler (310)
360
Panoramas (23)
Room & Suite (516)
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About

#189 of 3,039 hotels in London
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.3
Travelers' Choice
The 5 Star Capital Hotel evokes the feeling of a luxurious English mansion the moment you step into the stylish Victorian building.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Airport transportation
Meeting rooms
24-hour security
Baggage storage
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Taxi service
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Private bathrooms
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Charming
Languages Spoken
English, French, Spanish, Greek and 3 more

Location

22-24 Basil Street, London SW3 1AT England
The Capital Hotel, Apartments and Townhouse - London
Traveler Insights
This summary was created by AI, based on 29 recent English reviews.
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Many travelers laud The Capital Hotel, Apartments and Townhouse - London for its prime location near Harrods, various restaurants, and the Underground, making it ideal for touring London. Its atmosphere of charm and exclusivity, enhanced by friendly staff and good decor, earns high praise. However, the hotel's value is often questioned due to issues with inaccurate charges. While most guests appreciate the clean, comfortable rooms and diverse amenities, some have noted the rooms' size or outdated decor as areas for improvement.
Location
Convenient
Atmosphere
Charming
Rooms
Dated
Value
Overpriced
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed
Location
Convenient
Travelers highly praise the hotel's location, noting its close proximity to Harrods, various restaurants, and the Underground. The location is described as perfect for touring London.
  • almartina
    almartina
    Jul 2023 1 contribution
    ...The location is very good close to Harrods and other important shops, The rooms are wonderful and clean and all the people there is very nice and helpful at any time...
  • Katie and Flint N
    Katie and Flint N
    Apr 2023 18 contributions
    ...The location is great, quiet and so close to the Underground...
  • achurch348
    achurch348
    Apr 2023 116 contributions
    Great location just behind Harrods ...
  • Peter L
    Peter L
    Feb 2023 39 contributions
    ...Absolutely for us it is the perfect hotel and of course its location couldn't be better!...
  • Laura C
    Laura C
    Oct 2022 5 contributions
    ...Everything was comfortable and the location was perfect for touring London, with very close access to the underground at Harrod's...
  • Nicholas venezula
    Nicholas venezula
    Oct 2022 2 contributions
    ...The location is amazing, close to a lot of restaurants and pubs, close to Harrods and Hyde Park ...
  • Martin O
    Martin O
    Oct 2022 4 contributions
    ...Highly recommended for its discreet, tucked away appeal as well as the perfect location...
  • Mary S
    Mary S
    Oct 2022 25 contributions
    ...The location is perfect, especially for those touring London...
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Atmosphere
Charming
Travelers describe the hotel's atmosphere as charming and exclusive, with a posh old-school feel, friendly personnel, and good decor.
  • aalrshaidan
    aalrshaidan
    Jul 2023 1 contribution
    ...I didn’t like that I hang the DND sign but i come back to the room and find someone has entered...
  • Debra E
    Debra E
    Jun 2023 6 contributions
    ...It's very clean, the beds are comfortable, towels are great, and the rooms charming...
  • Steven A
    Steven A
    May 2023 8 contributions
    ...It feels like a sort of country house but in Knightsbridge in Central London!...
  • S D
    S D
    May 2023 90 contributions
    ...Lobby really nice, bar area had nice decor... Quite small bathroom for a superior room...
  • achurch348
    achurch348
    Apr 2023 116 contributions
    ...Rooms are small but well done...
  • Curiosity82411
    Curiosity82411
    Jan 2023 2 contributions
    ...What it might miss in facilities it makes up in atmosphere and friendly personnel...
  • Michele Sansó
    Michele Sansó
    Oct 2022 4 contributions
    We stayed at the restaurant, the atmosphere was exclusive and calm; chef Chris’ food was perfectly presented, tasty and timely...
  • Zeina S
    Zeina S
    Oct 2022
    After been away for few months, I found the restaurant had been redecorated which makes a great difference and atmosphere...
  • Mary S
    Mary S
    Oct 2022 25 contributions
    ...Our room (a King Deluxe) was quite comfortable, especially the luxurious towels and robes...
  • Jennifer N
    Jennifer N
    Apr 2022 2 contributions
    ...We stayed in Capital Junior Suite with Sofa which was perfect space with teens... Loved the posh old school feel of the entire hotel...
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Rooms
Dated
Travelers' experiences with the rooms varied, with some praising the cleanliness and comfort, while others critiqued the size or outdated decor.
  • aalrshaidan
    aalrshaidan
    Jul 2023 1 contribution
    ...I didn’t like that I hang the DND sign but i come back to the room and find someone has entered...
  • almartina
    almartina
    Jul 2023 1 contribution
    ...The location is very good close to Harrods and other important shops, The rooms are wonderful and clean and all the people there is very nice and helpful at any time...
  • Debra E
    Debra E
    Jun 2023 6 contributions
    ...It's very clean, the beds are comfortable, towels are great, and the rooms charming... One of our rooms had an issue with the air conditioning, but the staff fixed that as soon as we mentioned it...
  • S D
    S D
    May 2023 90 contributions
    Experience 4/5 room 2/5... Room was tired, odd marks on wall/ceiling, bathroom main shower had no pressure...
  • Rana A
    Rana A
    May 2023 1 contribution
    ...She helped me when I wanted to change my room because of the noise (my room was in the street view)... I definitely recommend this Hotel, if you have a sensitive sleep like me, choose the townhouse room...
  • Steven A
    Steven A
    May 2023 8 contributions
    The hotel is in one of the smartest parts of London and is a boutique hotel... I would not opt for the smallest rooms as they are indeed very small, but the slightly larger ones are perfect and welcoming...
  • achurch348
    achurch348
    Apr 2023 116 contributions
    ...Rooms are small but well done...
  • Lalicris
    Lalicris
    Apr 2023 6 contributions
    ...Our room was quite spacious and clean...
  • VaniaLes123
    VaniaLes123
    Mar 2023 1 contribution
    i can't emphasise how bad they were on my last stay!... they offered me stay 3 nights and pay 2 then charge me for all 3 nights saying i miss understood the deal... they put me in a room that didn't have cleaning service... the room i was in was dated, dirty and old...
  • Sindy C
    Sindy C
    Feb 2023 70 contributions
    Staying 3 nights in the hotel section...
  • Ciaran
    Ciaran
    Jan 2023 21 contributions
    ...Accommodated my early arrival with ease and established a room that was ready for me ...
  • Nicholas venezula
    Nicholas venezula
    Oct 2022 2 contributions
    ...The staff is really friendly and helpful and they are always calling to make sure that everything is up to your standards , especially the lady called Denise, she was really helpful , every time I have asked her she was there happy to help me and she also gave me a complimentary upgrade to a bigger room with a different view because at first I wasn’t happy with the view I had ...
  • Laura C
    Laura C
    Oct 2022 5 contributions
    We stayed in a superior king room on a high floor with windows overlooking Basil street, and we thoroughly enjoyed our 10 night stay in this hotel...
  • Mary S
    Mary S
    Oct 2022 25 contributions
    ...Our room (a King Deluxe) was quite comfortable, especially the luxurious towels and robes...
  • CorneliusfudgeGM
    CorneliusfudgeGM
    Oct 2022 1509 contributions
    ...The room, a junior suite in our case, was clean and had all the amenities we required...
  • Jayne M
    Jayne M
    Sep 2022 1 contribution
    ...The room allocated No 275 was through a grim corridor and on entering realised it was in desperate need of a refurbishment to say the least... We opened an internal door in our room and was horrified to find it led directly to A fire escape which didn’t seem if all regulations were adhered to this door was also creating a draught into the room... We asked to be moved but was told the hotel was completely full...
  • Welshtravellers88
    Welshtravellers88
    Sep 2022 448 contributions
    This Hotel is situated so close to Harrods its ideal if your in London for a shopping trip... Our Room was on the smaller side but it came with a fridge, TV with Sky and an excellent bathroom...
  • Jennifer N
    Jennifer N
    Apr 2022 2 contributions
    ...We were treated like luxury guests, regardless of income... We stayed in Capital Junior Suite with Sofa which was perfect space with teens... My only complaint is probably an indulgent American one - the rooms were too hot at night...
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Value
Overpriced
Travelers frequently encounter problems with inaccurate or misleading charges, expressing dissatisfaction with the value for money.
  • VaniaLes123
    VaniaLes123
    Mar 2023 1 contribution
    ...they offered me stay 3 nights and pay 2 then charge me for all 3 nights saying i miss understood the deal...
  • Laura C
    Laura C
    Oct 2022 5 contributions
    ...My only issue was with booking - even though we were working with a travel agent, the hotel charged my credit card for more than the agreed on deposit and then had to refund it after a lot of back and forth with the front desk before it was resolved...
  • Jayne M
    Jayne M
    Sep 2022 1 contribution
    ...It seemed damp and “Faust’ No milk or sugar for tea making facilities provided and when we rang down stairs We had no reply ... We asked to be moved but was told the hotel was completely full... Reluctantly after spending a sleepless night we vacated the hotel by 8am the following Morning we were refused a refund for the night stay but told that it was logged for The general manger and thought perhaps he might telephone or E mail the following Week we have heard nothing and looking at the previous comments it is clear that standard responses to complaints or sent out... I would not class this hotel as anymore than a 3 star now and would definitely tell Anybody looking to book that there are far superior hotels in London for the same cost truly deserving the 5 star ...
  • Jennifer N
    Jennifer N
    Apr 2022 2 contributions
    ...In a very nice area where you would often see some insanely priced automobiles... My only complaint is probably an indulgent American one - the rooms were too hot at night...
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Cleanliness
Meticulous
Many travelers found the hotel to be tidy and well-maintained, with clean rooms and great staff attention to cleanliness. There were, however, a few complaints about lack of cleaning service.
  • almartina
    almartina
    Jul 2023 1 contribution
    ...The location is very good close to Harrods and other important shops, The rooms are wonderful and clean and all the people there is very nice and helpful at any time...
  • Debra E
    Debra E
    Jun 2023 6 contributions
    ...It's very clean, the beds are comfortable, towels are great, and the rooms charming...
  • S D
    S D
    May 2023 90 contributions
    ...Quite small bathroom for a superior room...
  • Lalicris
    Lalicris
    Apr 2023 6 contributions
    ...Our room was quite spacious and clean... In reference to cleanliness, it was quite clean...
  • VaniaLes123
    VaniaLes123
    Mar 2023 1 contribution
    ...which hotel doesn't offer cleaning service...
  • Ciaran
    Ciaran
    Jan 2023 21 contributions
    ...Accommodated my early arrival with ease and established a room that was ready for me ...
  • Mary S
    Mary S
    Oct 2022 25 contributions
    ...Matthew took such excellent care of our luggage requests and ice for my husband... Our room (a King Deluxe) was quite comfortable, especially the luxurious towels and robes... We loved how attentive housekeeping was during our stay...
  • CorneliusfudgeGM
    CorneliusfudgeGM
    Oct 2022 1509 contributions
    ...The room, a junior suite in our case, was clean and had all the amenities we required... We were glad to see standards have been maintained and cannot wait for next years visit...
  • Nicholas venezula
    Nicholas venezula
    Oct 2022 2 contributions
    ...The view is amazing and the room was clean...
  • Jayne M
    Jayne M
    Sep 2022 1 contribution
    ...The hotel we moved to was superb and so glad that we did bother to move...
  • Jennifer N
    Jennifer N
    Apr 2022 2 contributions
    This was simply one of the best hotels I have ever had the pleasure of staying in!...
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Service
Attentive
Guests overwhelmingly praise the service at the Capital Hotel, noting the staff's friendliness, professionalism, and helpfulness.
  • almartina
    almartina
    Jul 2023 1 contribution
    We choose Capital in London for our stay of 6 night and found it very nice. The location is very good close to Harrods and other important shops, The rooms are wonderful and clean and all the people there is very nice and helpful at any time...
  • Debra E
    Debra E
    Jun 2023 6 contributions
    ...It's very clean, the beds are comfortable, towels are great, and the rooms charming... The concierge was especially helpful in making sure we had a large taxi awaiting us on our departure morning to cart the 4 of us and all our luggage to the airport... There were stairs to lug our cases to our rooms, but the staff took care of that for us... One of our rooms had an issue with the air conditioning, but the staff fixed that as soon as we mentioned it... We didn't pack enough electric converters, but they loaned us two... Also, the bar staff were very welcoming, attentive, and friendly... We spent both evenings relaxing there with delicious drinks and snacks...
  • Rana A
    Rana A
    May 2023 1 contribution
    ...The staff and the reception of the hotel were very friendly and helpful, especially Marina Irani. She helped me when I wanted to change my room because of the noise (my room was in the street view)... She offered many options and fixed this issue in a shorter time...
  • Steven A
    Steven A
    May 2023 8 contributions
    ...The staff are very warm and welcome you back every day, like staying with friends...
  • Katie and Flint N
    Katie and Flint N
    Apr 2023 18 contributions
    ...The staff was welcoming from check in, at every point in our stay... When we wanted to be somewhere more lively, it was an easy subway ride...
  • Stay28443
    Stay28443
    Mar 2023 2 contributions
    ...Absolutely love this hotel, as a repeat guest nothing beats that feeling of welcoming when you are greeted by the Concierge and Front Desk agents with a personalized "Welcome Back to The Capital" !! Thank you for your hospitality and warm welcome!...
  • Peter L
    Peter L
    Feb 2023 39 contributions
    Revisited hotel after some years and thoroughly DELIGHTED with absolutely everything... A warmer welcome would be hard to find and they work tirelessly and form a highly professional team - it is obvious that they are passionate about their positions, it really shows!... Check in was both rapid and efficient, big chain hotels could learn a lot from this small luxury hotel... Bar service and table service so good, so genuinely friendly... Breakfast absolutely great and again, the staff so efficient and friendly... Here nothing could be faulted, only enthused over!...
  • Sindy C
    Sindy C
    Feb 2023 70 contributions
    ...Being a boutique hotel, staff recognise every guest thus gave a genuine feeling of home...
  • Ciaran
    Ciaran
    Jan 2023 21 contributions
    Very friendly staff on the door and lobby area . Accommodated my early arrival with ease and established a room that was ready for me ... We had breakfast on both mornings , the head waiter was attentive although he seemed to be in a rush the entire time ...
  • richard p
    richard p
    Dec 2022 1 contribution
    ...Well run hotel with a personal touch unusual for London. will certainly return in 23. breakfast was very good and all staff well trained and polite...
  • Léonie G
    Léonie G
    Oct 2022 2 contributions
    ...Chef Chris surprised us with a mouthwatering beef tartare dressed with caviar. Attentive service with a personal touch from all the staff...
  • Nicholas venezula
    Nicholas venezula
    Oct 2022 2 contributions
    ...The staff is really friendly and helpful and they are always calling to make sure that everything is up to your standards , especially the lady called Denise, she was really helpful , every time I have asked her she was there happy to help me and she also gave me a complimentary upgrade to a bigger room with a different view because at first I wasn’t happy with the view I had ...
  • Martin O
    Martin O
    Oct 2022 4 contributions
    ...I thoroughly enjoyed my stay here and the team all work hard to make you feel relaxed and looked after...
  • Mary S
    Mary S
    Oct 2022 25 contributions
    ...We cannot say enough about the staff there!... Matthew took such excellent care of our luggage requests and ice for my husband... We adored having Manuel take care of us at breakfast each morning... These three really made us feel at home!... The Knightsbridge tube station is so close and an makes for an easy connection to Heathrow... Our room (a King Deluxe) was quite comfortable, especially the luxurious towels and robes... We loved how attentive housekeeping was during our stay...
  • Laura C
    Laura C
    Oct 2022 5 contributions
    ...They have a lovely bar, the concierge gave us some good recommendations on places to eat and they generally took very good care of us...
  • Michele Sansó
    Michele Sansó
    Oct 2022 4 contributions
    ...We had beef tartare and caviar, steak fillet and truffle fries. Giorgio, the bar manager is super kind and smiley...
  • CorneliusfudgeGM
    CorneliusfudgeGM
    Oct 2022 1509 contributions
    ...The Capital is our hotel of choice for its positioning but also the friendliness of staff... The staff welcome you with almost friendly open arms... The room, a junior suite in our case, was clean and had all the amenities we required...
  • Zeina S
    Zeina S
    Oct 2022
    ...Great staff, great food, and big thanks to Lacine who remembered us and made us very comfortable there...
  • Bruce B
    Bruce B
    Sep 2022 2 contributions
    ...Our stay at the delightful capital hotel was made extra special by the presence of the witty and very helpful concierge Graham Luff. His warm and caring nature helped make a couple of rookie UK visitors feel quite at home...
  • Jennifer N
    Jennifer N
    Apr 2022 2 contributions
    ...This was simply one of the best hotels I have ever had the pleasure of staying in! We were treated like luxury guests, regardless of income... The concierge - Graham - went above and beyond to make our stay run smoothly... Every night we enjoyed coming back to the small bar where Dominick took care of us and even anticipated our needs by our 3rd night... We were two couples with two teens (one each) and the girls enjoyed the high tea one day with fabulous service by Robert... We stayed in Capital Junior Suite with Sofa which was perfect space with teens...
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Amenities
Well-appointed
Travelers appreciate the hotel's diverse amenities such as the exclusive restaurant, personalized service, comfortable rooms, convenient location, and welcoming bar area.
  • almartina
    almartina
    Jul 2023 1 contribution
    We choose Capital in London for our stay of 6 night and found it very nice. The location is very good close to Harrods and other important shops, The rooms are wonderful and clean and all the people there is very nice and helpful at any time...
  • Debra E
    Debra E
    Jun 2023 6 contributions
    We had a two-night stay in this hotel after a British Isles cruise and loved everything about it. It's very clean, the beds are comfortable, towels are great, and the rooms charming... The concierge was especially helpful in making sure we had a large taxi awaiting us on our departure morning to cart the 4 of us and all our luggage to the airport... There were stairs to lug our cases to our rooms, but the staff took care of that for us... Also, the bar staff were very welcoming, attentive, and friendly... We spent both evenings relaxing there with delicious drinks and snacks... We highly recommend this gem of a hotel!...
  • Rana A
    Rana A
    May 2023 1 contribution
    ...The staff and the reception of the hotel were very friendly and helpful, especially Marina Irani... I definitely recommend this Hotel, if you have a sensitive sleep like me, choose the townhouse room...
  • Steven A
    Steven A
    May 2023 8 contributions
    The hotel is in one of the smartest parts of London and is a boutique hotel... I would not opt for the smallest rooms as they are indeed very small, but the slightly larger ones are perfect and welcoming... The staff are very warm and welcome you back every day, like staying with friends...
  • achurch348
    achurch348
    Apr 2023 116 contributions
    Great location just behind Harrods ... There is a parking garage close by but its right next to Knightbridge tube so very convenient...
  • Lalicris
    Lalicris
    Apr 2023 6 contributions
    ...Our room was quite spacious and clean... Also, the coffe maker was broken...
  • Katie and Flint N
    Katie and Flint N
    Apr 2023 18 contributions
    We thoroughly enjoyed our time at this hotel... The staff was welcoming from check in, at every point in our stay... The location is great, quiet and so close to the Underground... When we wanted to be somewhere more lively, it was an easy subway ride...
  • Stay28443
    Stay28443
    Mar 2023 2 contributions
    ...Absolutely love this hotel, as a repeat guest nothing beats that feeling of welcoming when you are greeted by the Concierge and Front Desk agents with a personalized "Welcome Back to The Capital" !! Thank you for your hospitality and warm welcome!...
  • Sindy C
    Sindy C
    Feb 2023 70 contributions
    ...I was able to catch up a lot of work for my business trip, still got ample time to shop as Harrods is just round the corner... The best spot of the hotel is the outdoor seating for smoking guest... With a cup of coffee or glass of wine, one can sit there tirelessly watching beautiful people passing by...
  • Peter L
    Peter L
    Feb 2023 39 contributions
    Revisited hotel after some years and thoroughly DELIGHTED with absolutely everything... Check in was both rapid and efficient, big chain hotels could learn a lot from this small luxury hotel... Bar service and table service so good, so genuinely friendly... Breakfast absolutely great and again, the staff so efficient and friendly... Here nothing could be faulted, only enthused over!... Absolutely for us it is the perfect hotel and of course its location couldn't be better!...
  • Ciaran
    Ciaran
    Jan 2023 21 contributions
    Very friendly staff on the door and lobby area . Accommodated my early arrival with ease and established a room that was ready for me ... Bar area is newly renovated and perfect for drinks in the evening ... We had breakfast on both mornings , the head waiter was attentive although he seemed to be in a rush the entire time ...
  • Curiosity82411
    Curiosity82411
    Jan 2023 2 contributions
    ...It is more or less on the doorstep of Harrod’s and just a stone throw from Harvey Nichols... The small, classic bar is a good choice for both business and drinks...
  • Michele Sansó
    Michele Sansó
    Oct 2022 4 contributions
    We stayed at the restaurant, the atmosphere was exclusive and calm; chef Chris’ food was perfectly presented, tasty and timely. We had beef tartare and caviar, steak fillet and truffle fries... Giorgio, the bar manager is super kind and smiley...
  • Nicholas venezula
    Nicholas venezula
    Oct 2022 2 contributions
    I would 100% recommend this hotel to all of my friends. The location is amazing, close to a lot of restaurants and pubs, close to Harrods and Hyde Park ... The view is amazing and the room was clean... The staff is really friendly and helpful and they are always calling to make sure that everything is up to your standards , especially the lady called Denise, she was really helpful , every time I have asked her she was there happy to help me and she also gave me a complimentary upgrade to a bigger room with a different view because at first I wasn’t happy with the view I had ...
  • Martin O
    Martin O
    Oct 2022 4 contributions
    ...I thoroughly enjoyed my stay here and the team all work hard to make you feel relaxed and looked after...
  • Laura C
    Laura C
    Oct 2022 5 contributions
    We stayed in a superior king room on a high floor with windows overlooking Basil street, and we thoroughly enjoyed our 10 night stay in this hotel. Everything was comfortable and the location was perfect for touring London, with very close access to the underground at Harrod's... They have a lovely bar, the concierge gave us some good recommendations on places to eat and they generally took very good care of us...
  • Mary S
    Mary S
    Oct 2022 25 contributions
    ...Matthew took such excellent care of our luggage requests and ice for my husband. We adored having Manuel take care of us at breakfast each morning... These three really made us feel at home!... The location is perfect, especially for those touring London... The Knightsbridge tube station is so close and an makes for an easy connection to Heathrow... Breakfast is plentiful; we enjoyed both the Continental buffet and chef choices... Our room (a King Deluxe) was quite comfortable, especially the luxurious towels and robes...
  • Zeina S
    Zeina S
    Oct 2022
    After been away for few months, I found the restaurant had been redecorated which makes a great difference and atmosphere... Great staff, great food, and big thanks to Lacine who remembered us and made us very comfortable there...
  • Léonie G
    Léonie G
    Oct 2022 2 contributions
    Delicious food in sophisticated and exclusive setting in the heart of Knightsbridge... Attentive service with a personal touch from all the staff...
  • Jennifer N
    Jennifer N
    Apr 2022 2 contributions
    ...This was simply one of the best hotels I have ever had the pleasure of staying in! We were treated like luxury guests, regardless of income... It was also located close to the subway stations and walking distance from Harrods... The concierge - Graham - went above and beyond to make our stay run smoothly... Every night we enjoyed coming back to the small bar where Dominick took care of us and even anticipated our needs by our 3rd night... We were two couples with two teens (one each) and the girls enjoyed the high tea one day with fabulous service by Robert... We stayed in Capital Junior Suite with Sofa which was perfect space with teens... Loved the posh old school feel of the entire hotel...
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Leon84fl wrote a review Oct 2023
1 contribution
Our room was spacious and homely, perfect for relaxing after a day out in the city. The location is excellent, with so many shops and restaurants within a walking distance, and Hyde Park is also near.
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Review collected in partnership with this hotel
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Darryl H wrote a review Oct 2023
2 contributions
Hotel was outstanding. Helpful staff. We had a 2-bedroom apartment that was well laid out. It was very clean and comfortable. Highly recommend a stay at this hotel and use of the apartment for any family wanting a trouble free stay.
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Date of stay: October 2023
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Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Oct 24, 2023
Dea 986darrylh, Thank you for the outstanding review. Our apartments are ideal for families and offer additional space that makes a trip to London a hassle-free experience. We are glad that the staff proved to be helpful and ensured you all enjoyed your visit. We look forward to your next visit. Kind Regards, Solomon Khaddour General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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jette806 wrote a review Oct 2023
1 contribution
Friendly, attentive, helpful staff. Our apartment was cleaned, towels changed every day, bins emptied. Comfortable bed and the sofa was really good. Good cupboard space. Very nice restaurant. Nice location
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Review collected in partnership with this hotel
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Oct 24, 2023
Dear jette806, Our staff were very pleased to hear that you enjoyed the service they provided. We invest heavily in the beds and furnishings in the apartments and it has obviously been worth it for your stay. We hope you will return to see us again in the near future. Kind Regards, Solomon Khaddour General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nickcO502QC wrote a review Oct 2023
Cambridge, United Kingdom3 contributions1 helpful vote
This was just a short stay, however the hotel and accommodation was excellent, probably one of the best sleeps i have had in a hotel! Room service was excellent, both fast, inexpensive and excellent quality. with the location almost next to Harrods, this was a fabulous place to stay.
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Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Oct 24, 2023
Dear nickcO502QC, Great to hear that you enjoyed all aspects of the Hotel. We agree that our room service offers great value for money and that you took advantage of the location. We hope you’ll stay a little longer next time and try our Restaurant and Bar. We hope to see you again soon. Kind Regards, Solomon Khaddour General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MohammedALADBA wrote a review Oct 2023
Doha, Qatar47 contributions50 helpful votes
this hotel has excellent location, excellent rooms and services. i stayed 4 days and everything was excellent. it is next to harrods and knightsbridge station. all shops are within walking distances.it suitable for families and business trips.
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Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Oct 24, 2023
Dear MohammedALADBA, Thank you for your kind words. As a Team, we work hard to ensure that our Guests have an excellent experience and clearly, we have achieved it. Our location makes us very accessible for travellers and hope you managed to explore the area. We look forward to seeing you back in the future. Kind Regards, Solomon Khadour General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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atleti73 wrote a review Oct 2023
Cardiff, United Kingdom74 contributions24 helpful votes
The hotel is by far the best we have ever stayed. We came in the morning to check in, but naturally our room was not available. However, the helpful receptionist arranged to store our luggage and she even asked us for my number to call once the room was ready. The room was very clean and the bed was super comfortable. Service in general is superb, everyone Inter cast with a smile. We only used the restaurant for breakfast, which was fantastic, but we will definitively will book for dinner next time we stay. This is our new place to stay in London.
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Date of stay: September 2023
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Trip type: Traveled as a couple
Room Tip: Delicious breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Oct 24, 2023
Dear atleti73, Thank you for the amazing review. We are thrilled to hear that we are your first choice when staying in London. We cannot wait to welcome you back! Kind Regards, Solomon Khaddour General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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INBtripz wrote a review Oct 2023
Sydney, Australia35 contributions22 helpful votes
+1
Firstly will deal with the bad. We were looking forward to our stay here as the photos of the apartments were very appealing and although relatively expensive those and the location sealed the decision to book this property. The apartment we were allocated was a far cry from those photos - located at the rear it was dark and uninviting. It was desperately in need of renovation, the kitchenette doors were so old and shoddy some almost falling off, the ceiling in the entry was half falling down, catches on doors had just been removed leaving gouged out timber, bathroom very old and tired. When we questioned the disparity between this and those on the website which are advertised as five star, luxury, refurbished etc we were told there was a new carpet and lounge! We were told there was no possibility of moving as they were full for the next two nights so had to endure this sub standard accommodation for that time. We could accept it if only paying say £150 per night in London but not when paying £500! So to the good- we were finally moved to a delightful apartment at the front which had been far more recently renovated and reflected the standard indicated on the web site. If we had occupied this one the entire stay I’d be writing a glowing review. Location is brilliant very close to many high end stores, restaurants and tube station. The staff on the whole were friendly and did their best to help us - they can only do so much though. We would definitely return but only if guaranteed to be allocated the better apartment. We requested the manager see us to discuss the condition of the first apartment, however he chose to not respond to us in contrast to the welcome message on the tv. If anyone from head office reads this please note, not good enough. We operated our own hotel for ten years and would not have considered putting a guest into apartment 506 in the condition it is in. Suggest you strongly request to not be given that one and maybe the operating company will take note and spend the money it so desperately needs to justify the price and 5 star rating.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Oct 24, 2023
Dear INBtripz, Thank you for the honest feedback. We take all the points you have made seriously and review them. The Capital is investing a significant amount in all areas and will take on board the issues highlighted. We are sorry you were not contacted as we are happy to speak to our Guests at all times. This was an oversight on our part. We are pleased that you found the other aspects of your stay to be agreeable and the staff service friendly. For your next trip, please contact us directly to book so we can ensure you have a fault-free stay. Kind Regards, Solomon Khaddour General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Russ B wrote a review Oct 2023
4 contributions1 helpful vote
Location was great, right next to Harrods and very close to an underground station, but the elevator being out of service on 5 days out of 9 wasn't really acceptable- especially when on the 5th floor. I'd booked online with breakfast included, but was told at check in that this would only cover one person- not the 2nd guest, who was a child.
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Date of stay: September 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Oct 24, 2023
Dear Russ B, Thank you for taking the time to give us your feedback. We are sorry about the elevator issues you encountered. Unfortunately, essential maintenance works were required and took longer than anticipated. We hope you took advantage of the Concierge Team to assist you where possible. We don’t include breakfast in our rates for children as often, it proves better value for the Guests to pay for items as taken. We look forward to welcoming you back in the future. Solomon Khaddour General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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almaha_9744 wrote a review Sep 2023
Doha, Qatar1 contribution
The hotel and the service I get it was so bad the worst experience I had it in my as the room so small more than we expected and the staff at all not helpful with as as well the manager. The housekeepers the cleaning the room at 3:40pm as they say priority for check in guest that what make me feel so bad in the service I get as I pay full money to get full service.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Sep 30, 2023
Dear mamaea1, I am ever so grateful for your feedback, yet disappointed to read that you wouldn’t recommend us. You booked two of our entry level rooms (Classic double) and requested an early check in. We advised that we couldn’t guarantee an early arrival but would do our best. Thirty minutes prior to our standard check in times, we had one room ready for you when you arrived. Unfortunately, this was an issue for you as you wanted both rooms immediately and you went on using an inappropriate approach towards the team at reception which is something we do not tolerate. The rooms you booked are on the smaller size which was clearly mentioned on our website and on other online booking partners so that Guests can make an informed decision to meet their needs. We are still very saddened to hear that you will not be returning to The Capital again but we do hope that one day you will change your mind and return. Kind Regards, Solomon Khaddour General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Larry M wrote a review Sep 2023
2 contributions
If you value location, service and great food, link no further than the Capital. If shopping is one of your favored pursuits, Harrods is just footsteps away, as well as Harvey Nichols, and the many luxury brands found on Sloane Street. If sightseeing, Buckingham Palace is within walking distance, as is Hyde Park.
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
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Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Sep 25, 2023
Dear larrymV85O2OT, thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this on to our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback and for taking time out of your day to do so, I very much look forward to welcoming you back to The Capital in the future. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$327 - $536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
capital hotel london
FORMERLY KNOWN AS
The Capital Hotel & Apartments - London
LOCATION
United KingdomEnglandLondonKnightsbridge
NUMBER OF ROOMS
72
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THE CAPITAL HOTEL, APARTMENTS AND TOWNHOUSE - LONDON - Updated 2023 Prices & Reviews (England)

Frequently Asked Questions about The Capital Hotel, Apartments and Townhouse - London
Which popular attractions are close to The Capital Hotel, Apartments and Townhouse - London?
Nearby attractions include Old & New Photography (0.08 miles), Harrods (0.09 miles), and Knightsbridge (0.06 miles).
What are some of the property amenities at The Capital Hotel, Apartments and Townhouse - London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Capital Hotel, Apartments and Townhouse - London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Capital Hotel, Apartments and Townhouse - London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Capital Hotel, Apartments and Townhouse - London?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Capital Hotel, Apartments and Townhouse - London?
Conveniently located restaurants include Sumosan Twiga, Osteria Romana, and Marcus.
Does The Capital Hotel, Apartments and Townhouse - London have airport transportation?
Yes, The Capital Hotel, Apartments and Townhouse - London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Capital Hotel, Apartments and Townhouse - London?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Capital Hotel, Apartments and Townhouse - London?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to The Capital Hotel, Apartments and Townhouse - London?
Many travelers enjoy visiting Houses of Parliament (1.6 miles), Churchill War Rooms (1.4 miles), and Tower of London (3.7 miles).
Does The Capital Hotel, Apartments and Townhouse - London have any great views?
Yes, guests often enjoy the city view available here.