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The Capital Hotel, Apartments and Townhouse - London

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22-24 Basil Street, London SW3 1AT England
Lowest prices for your stay
Booking.com
$376
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Free cancellation until 10/01/22
Expedia.com
Only 3 left at
$416
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Free cancellation until 10/01/22
Priceline
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$259
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Free cancellation until 10/01/22
Official Site$499
Hotels.com$416
Travelocity$416
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (295)
360
Panoramas (23)
Room & Suite (506)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 12/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Capital Hotel, Apartments and Townhouse - London
Updated 12/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#113 of 1,196 hotels in London
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.3
Travelers' Choice
The 5 Star Capital Hotel evokes the feeling of a luxurious English mansion the moment you step into the stylish Victorian building.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Airport transportation
Meeting rooms
Baggage storage
Concierge
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Taxi service
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Private bathrooms
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Italian

Location

Full view
100Great for walkers
Grade: 100 out of 100
188Restaurantswithin 0.3 miles
42Attractionswithin 0.3 miles
1572Reviews7Q+A100Room tips
Traveler rating
  • 1,230
  • 239
  • 63
  • 27
  • 13
Time of year
Traveler type
Language
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  • English
Popular mentions
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Most Recent
Carol C wrote a review Aug 2022
London9 contributions8 helpful votes
Used to love this place. It is now old, not so clean, new staff. Noisy. My room was over priced, old, no view. No dtaff in the townhouse. Broken coffee machine (cold milk). The Harrods corner has become horribly noisy, busy and dirty. Stained furniture, stained rugs… old decoration.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Don’t stay in the Townhouse
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded 3 weeks ago
Dear CarolcL5637RX, First of all, I would like to offer my sincere apologies for any inconvenience you may have encountered during your time with us. I am sorry to learn of the minor issues that you experienced on this occasion and the shortcomings in the service or room that you encountered. Please be assured that your experience was not indicative of the usual high standards we strive to offer our guests at The Capital. I have shared your feedback with the team. Kind Regards Solomon Khaddour General Manager The Capital Hotel, Apartments & Townhouse
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bobby C wrote a review Aug 2022
9 contributions6 helpful votes
The location of the hotel is fabulous! Everything is near and you can walk everywhere. However, the room was the biggest problem I encountered. The room was full of stains on the floor and couch and has a funky smell. When I went out for they day I was there, I left the “please clean room” sign on the door, however, upon my return, the room remained the same as I left. The elevator in the hotel was also rough, as it was old, when someone left the elevator gate open, the elevator would not work. Frankly, I’d recommend staying somewhere else, unless you will stay for a short period of time.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded 3 weeks ago
Dear Bobby C, Firstly I would like to thank you for choosing The Capital for your stay I am of course disappointed to read that you did not enjoy parts of your experience with us, but we thank you for bringing to our attention the areas where we can improve and thank you also for your understanding. I have shared your feedback with the team and we will provide additional training to ensure these issues don’t continue to happen. We are of course delighted to hear the small details and areas where you thought we exceled On behalf of the entire team, I thank you for your feedback, I very much look forward to welcoming you back to The Capital in the not too distant future. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anna52805280 wrote a review Aug 2022
5 contributions1 helpful vote
Came here for afternoon tea and it was a beautiful hotel and tea room. The tea was great and the scones were amazing! I didn't enjoy the sandwiches however, the ingredient combinations were not good. We barely ate any of them.
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Aug 19, 2022
Dear Valued Guest, thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this onto our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback. I am sorry to hear our sandwich selection wasn't to your liking. We are improving our experience in September with a new partnership which we are very excited to share. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DWOO811 wrote a review Aug 2022
Swansea, United Kingdom14 contributions2 helpful votes
Love writing a review when we’ve had a nice stay & this hotel never fails us, the concierge team here are EXCEPTIONAL, special shout out to Graham & to Deano and I think their new starter is called Mathew he is just so helpful & obliging, I love the greeting upon arrival at this hotel, it makes for a brilliant stay, I also love the fact that when you talk to this team they speak so highly about their colleagues & are always so respectful about their hardworking Manager & leader of this business so a huge well done to you Solomon the General Manager, happy staff make for happy guests so thank you, we love the Capital, good luck to all of your new starters let’s hope they too settle in to your wonderful team, thanks for our most recent stay,
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Aug 10, 2022
Dear dwoo811, thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this onto our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback and taking time out of your day to do so, I very much look forward to welcoming you back to The Capital in the not too distant future. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jim D wrote a review Jul 2022
Mountain Brook, Alabama36 contributions16 helpful votes
We chose the hotel for its proximity to the Knightsbridge tube station and we liked the look of the room and price as well. We had some warm weather and were unable to get the room AC below 24C (about 74F, not ideal for us for sleeping). Leaving a window open at night was unsatisfactory; other tourists importing loud high-performance cars that week made it impossible. Staff came several times, offered other rooms, but finally made an adjustment to our bill to show their goodwill and care to ensure our stay was as pleasant as possible. I've dawdled 60 days to write and have forgot the names (Jessica at front desk? A concierge, maybe Clive?) of the staff who attended to us before management met us and agreed to make the adjustment. I hope they get due credit for kindly, patiently handling us. Thanks to all for leaving us with the good impression of British manners and humor. Side note: we travelled with friends who had a cool room. I told the concierge their room was fine but the bed would not suit all 4 people. His reply: "You tried it then?" was clever, not American sort of humor, and he won me with that remark.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Jul 4, 2022
Dear jimd292, thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this onto our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback and taking time out of your day to do so, I very much look forward to welcoming you back to The Capital in the not too distant future. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Whitesock wrote a review Jun 2022
London, United Kingdom9 contributions6 helpful votes
I’m sorry to say our afternoon tea was well below expectations. When we arrived at the hotel the receptionist seemed to sneer at us as though we shouldn’t be there, no greeting or welcome! The sandwiches were stale and the scones didn’t seem fresh. Also we had to keep asking for top ups of tea. Normally when we go for afternoon tea we are looked after and any additional sandwiches/tea offered. The service was lacking and not friendly. We will not return, there are much better places to go.
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Jul 1, 2022
Dear Whitesock, Firstly I would like to thank you for choosing The Capital for your afternoon tea experience I am of course disappointed to read that you did not enjoy parts of your experience with us, but we thank you for bringing to our attention the areas where we can improve and thank you also for your understanding. I have shared your feedback with the team and we will provide additional training to ensure these issues don’t continue to happen. On behalf of the entire team, I thank you for your feedback. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
beachgirl216 wrote a review Jun 2022
Newport News, Virginia10 contributions1 helpful vote
We truly enjoyed our stay at this hotel. The rooms are quaint and comfy, providing everything we needed. The staff at this hotel are truly exceptional! Each and everyone of them was very helpful, kind, and friendly! The morning breakfast was served with friendliness and warmth and was a delightful start to each day. This hotel made our first visit to London very enjoyable. We highly recommend!
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Jun 20, 2022
Dear beachgirl216 , thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this onto our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback and taking time out of your day to do so, I very much look forward to welcoming you back to The Capital in the not too distant future. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex D wrote a review Jun 2022
1 contribution
I spent a week at the Capital Hotel and enjoyed every single moment of my stay. The hotel location cannot be beat, being steps from Harrods, various restaurants and the Tube. The location was central enough to make exploring around London extremely easy and never too far of a journey. The room was spacious enough, beautiful and suited all of my needs perfectly. What makes this hotel stand out is the amazing, friendly and kind staff. The staff made the experience at the hotel so great, that I would never want to stay anywhere else when visiting London. The concierge, and bellmen were extremely helpful and always a friendly face. The housekeeping were top notch and the room was always PERFECT. I could not recommend the Capital Hotel anymore. I hope to be back soon!
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Jun 13, 2022
Dear B879WNALEXD, thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this onto our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback and taking time out of your day to do so, I very much look forward to welcoming you back to The Capital in the not too distant future. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Natasha D wrote a review Jun 2022
Philadelphia, Pennsylvania1 contribution
My sister and I just spent a week at The Capital Hotel and it was probably the best hotel experience that we ever had. Although we did not spend much time in the room itself, there was no better place to return to after a long day of exploring. Our room was gorgeous, extremely comfortable and in the best location literally STEPS to Harrods and the Tube. However, what separates this hotel from the others that we've stayed at is the staff. As two young girls traveling alone, they always treated us with respect and were extremely friendly and attentive to whatever we needed. Whether we were coming or going, either early in the morning or extremely late at night, the staff in the lobby was a friendly face that we could always count on. When leaving we both talked about how much we will miss the Capital Hotel. We cannot wait to come back, thank you for the best week!
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Jun 13, 2022
Dear natashadF630DZ, thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this onto our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback and taking time out of your day to do so, I very much look forward to welcoming you back to The Capital in the not too distant future. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Graeme M wrote a review Jun 2022
Hamilton, Canada105 contributions52 helpful votes
The total amount my wife and I paid for our 7 night stay at the Capital Hotel was just over $3100 (Canadian$), or £280/night. Pricey, but it is Knightsbridge after all, seconds from Harrod’s, and that price included a breakfast that kept our bellies full for the day, saving us from having paying for full lunches during our packed schedules out. Our room met all the comforts one would expect from a big American chain, except this comes with British charm, and a cozy King sized bed and antique furniture. I’ve been in many other lodgings in the UK, and my expectations about loo water temperature and pressure was exceeded here. High marks to the wonderful cleaning lady who never missed a day. The staff here are delightful, polite, yet not pretentious nor snobby. With full disclosure, some of our fellow guests ranked on the higher end of the unfriendly snob scale - not the hotel’s fault, of course! High marks to lovely front desk clerk Jess and her colleagues. A tip of the hat to all the attentive doormen of the Capital, in particular, Graham, who kept us filled in on intel regarding the Platinum Jubilee Flyover, and Adrian, who was exceedingly complimentary of my Harrington Jacket (next time I’ll wear it around Carnaby St.!) One bit of constructive criticism: service could be dicey in the restaurant during breakfast. Some days terrific, though one day we couldn’t get coffee/tea, nor order something hot because service staff was back in the kitchen. Still not enough to lower a perfect score for this fine hotel. I hope to one day return soon!
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Save the planet. Leave your own/hired car out of your visit here. There are lots of ways to get...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments and Townhouse - London
Responded Jun 7, 2022
Dear TheNamelsEME , thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this onto our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback and taking time out of your day to do so, I very much look forward to welcoming you back to The Capital in the not too distant future. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$292 - $506 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
capital hotel london
FORMERLY KNOWN AS
The Capital Hotel & Apartments - London
LOCATION
United KingdomEnglandLondonKnightsbridge
NUMBER OF ROOMS
72
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Frequently Asked Questions about The Capital Hotel, Apartments and Townhouse - London
Which popular attractions are close to The Capital Hotel, Apartments and Townhouse - London?
Nearby attractions include Old & New Photography (0.08 miles), Harrods (0.09 miles), and Knightsbridge (0.06 miles).
What are some of the property amenities at The Capital Hotel, Apartments and Townhouse - London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Capital Hotel, Apartments and Townhouse - London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Capital Hotel, Apartments and Townhouse - London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Capital Hotel, Apartments and Townhouse - London?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Capital Hotel, Apartments and Townhouse - London?
Conveniently located restaurants include Osteria Romana, The Rosebery, and Marcus.
Does The Capital Hotel, Apartments and Townhouse - London have airport transportation?
Yes, The Capital Hotel, Apartments and Townhouse - London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Capital Hotel, Apartments and Townhouse - London?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Capital Hotel, Apartments and Townhouse - London?
The staff speaks multiple languages, including English and Italian.
Are there any historical sites close to The Capital Hotel, Apartments and Townhouse - London?
Many travelers enjoy visiting Churchill War Rooms (1.4 miles), Tower of London (3.7 miles), and Houses of Parliament (1.6 miles).
Does The Capital Hotel, Apartments and Townhouse - London have any great views?
Yes, guests often enjoy the city view available here.