Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Capital Hotel evokes the feeling of a luxurious English mansion the moment you step into the stylish Victorian building.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Quiet
Residential Neighborhood
Languages Spoken
English, French, Russian, Spanish and 11 more
Location
22-24 Basil Street, London SW3 1AT England
The Capital Hotel, Apartments And Townhouse - London
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Capital Hotel, Apartments And Townhouse - London garners praise for its luxurious amenities and attentive service, offering travelers a comfortable and charming stay with a stylish mix of old and modern decor. Nestled in a prime location near Knightsbridge and Harrods, the hotel is celebrated for its convenience and clean, well-maintained rooms.
While opinions on room size and value vary, the included breakfast and festive touches add to the overall good value. Guests consistently laud the hotel's cleanliness and the staff's professionalism, although there are occasional suggestions for service enhancements.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
We found a gem in Knightsbridge, just two steps away from Harrods. From the moment we arrived, we felt so welcomed by every single staff, particularly Enrico and Pastora who were brilliant during our dinner. The food was delicious and the service was superb.
The room we stayed in the Townhouse was a good size and housekeeping provided us with turn-down service while we dined in the restaurant. We will stay again next time we visit London.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Feb 21, 2024
Dear BCH, Thank you for writing such a lovely review! Enrico and Pastora are thrilled to hear you enjoyed your dining experience with us. We offer a high level of care during our guests stay and it’s great to hear you appreciated the turndown service. We can’t wait to welcome you back soon. Kind Regards, Solomon Khaddour General Manager The Capital Hotel, Apartments & Townhouse
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Capital Hotel is an oasis in the midst of the hustle and bustle of Knightsbridge. The customer service is exceptional and the rooms and suites are spacious and luxurious. The entire staff were warm, welcoming and always attentive to our needs. Most of the rooms and suites have recently been renovated to the highest standards. Although our Junior Suite had not yet been renovated, it was spacious, tastefully decorated and immaculate. The pillows were so fluffy and the towels and linens were soft and luxurious. Due to my cold, we had to extend our stay for an additional 5 nights making our total stay of 12 nights. The kindness shown by each staff member made me feel like I was cared for by an extended family. The bar was welcoming and cosy. The cocktails were beautiful crafted and the wine list was comprehensive, including wines from all over the globe as well as some carefully selected wines at affordable prices. The restaurant was spectacular; serving breakfast, lunch and dinner. We ate there several times as the quality of the food and service surpassed what we found at the majority of London restaurants. I would highly recommend the Dover Sole, Rack of Lamb and Salmon. We can't wait to return to the Capital Hotel as it has truly become our home away from home. Special thanks to Valerica, Ioana, Enrique, Miguel, Pastora and the rest of the amazing staff.
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Feb 5, 2025
Dear Ruthiiee, Thank you so much for the wonderful review of your recent stay with us. I am delighted to hear that you had such an exceptional experience with us. It's fantastic that the warm hospitality of our staff made you feel like part of our extended family during your time here. I also appreciate your feedback on the staff you mentioned, the room, and the food at our restaurant. I am glad that even though your Junior Suite hadn’t been renovated yet, it still met your expectations in terms of comfort and cleanliness. We look forward to welcoming you back soon. Kind Regards, Solomon Khaddour General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
For people who want to stay in Knightsbridge at a reasonable cost its location and amenities are second to none! An extensive renovation is underway which will further add to its value. Staff is very kind and willing to help solve any problem that may arise.
Read more
Review collected in partnership with this hotel
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Nov 19, 2024
Dear TheodoreL164, We are delighted to hear you enjoyed your time with us and made the most of the facilities and services on offer. Our rooms offer luxury and an oasis of calm with high end finish. We cant wait to welcome you back. Kind Regards, Solomon Khaddour General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly will deal with the bad. We were looking forward to our stay here as the photos of the apartments were very appealing and although relatively expensive those and the location sealed the decision to book this property. The apartment we were allocated was a far cry from those photos - located at the rear it was dark and uninviting. It was desperately in need of renovation, the kitchenette doors were so old and shoddy some almost falling off, the ceiling in the entry was half falling down, catches on doors had just been removed leaving gouged out timber, bathroom very old and tired. When we questioned the disparity between this and those on the website which are advertised as five star, luxury, refurbished etc we were told there was a new carpet and lounge! We were told there was no possibility of moving as they were full for the next two nights so had to endure this sub standard accommodation for that time. We could accept it if only paying say £150 per night in London but not when paying £500! So to the good- we were finally moved to a delightful apartment at the front which had been far more recently renovated and reflected the standard indicated on the web site. If we had occupied this one the entire stay I’d be writing a glowing review. Location is brilliant very close to many high end stores, restaurants and tube station. The staff on the whole were friendly and did their best to help us - they can only do so much though. We would definitely return but only if guaranteed to be allocated the better apartment. We requested the manager see us to discuss the condition of the first apartment, however he chose to not respond to us in contrast to the welcome message on the tv. If anyone from head office reads this please note, not good enough. We operated our own hotel for ten years and would not have considered putting a guest into apartment 506 in the condition it is in. Suggest you strongly request to not be given that one and maybe the operating company will take note and spend the money it so desperately needs to justify the price and 5 star rating.
Read more
Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Oct 24, 2023
Dear INBtripz, Thank you for the honest feedback. We take all the points you have made seriously and review them. The Capital is investing a significant amount in all areas and will take on board the issues highlighted. We are sorry you were not contacted as we are happy to speak to our Guests at all times. This was an oversight on our part. We are pleased that you found the other aspects of your stay to be agreeable and the staff service friendly. For your next trip, please contact us directly to book so we can ensure you have a fault-free stay. Kind Regards, Solomon Khaddour General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We absolutely loved our stay at The Capital. The receptionist who welcomed us ( Valerica (spelling?) was exceptionally nice and obviously wanted us to enjoy ourselves and know the hotel and amenities open to us. Dino is the best concierge in London!
We had a junior suite and it seemed larger than pictured. There were 2 bathrooms which is unexpected in a junior suite. It was understated luxury. Every detail was designed for beauty, comfort and convenience. There were plenty of outlets to charge devices and the lighting was perfect for older eyes like ours. The bed linens were high quality.
We had room service one night— a simple salad and soup. It was delivered promptly and the food was delicious. We ordered breakfast a la carte so I can’t comment on the buffet but it looked plentiful and delicious.
The Capital is definitely our hotel in London from now on
Read more
Date of stay: October 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Oct 28, 2024
Dear Terry M, Thank you for the wonderful review. Our Team is delighted with your comments. We are happy to hear that your room exceeded your expectations. Our rooms are designed with Guest comfort and needs at the forefront. We cannot wait to welcome you back in the future. Kind Regards, Solomon Khaddour General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The total amount my wife and I paid for our 7 night stay at the Capital Hotel was just over $3100 (Canadian$), or £280/night. Pricey, but it is Knightsbridge after all, seconds from Harrod’s, and that price included a breakfast that kept our bellies full for the day, saving us from having paying for full lunches during our packed schedules out. Our room met all the comforts one would expect from a big American chain, except this comes with British charm, and a cozy King sized bed and antique furniture. I’ve been in many other lodgings in the UK, and my expectations about loo water temperature and pressure was exceeded here. High marks to the wonderful cleaning lady who never missed a day. The staff here are delightful, polite, yet not pretentious nor snobby. With full disclosure, some of our fellow guests ranked on the higher end of the unfriendly snob scale - not the hotel’s fault, of course! High marks to lovely front desk clerk Jess and her colleagues. A tip of the hat to all the attentive doormen of the Capital, in particular, Graham, who kept us filled in on intel regarding the Platinum Jubilee Flyover, and Adrian, who was exceedingly complimentary of my Harrington Jacket (next time I’ll wear it around Carnaby St.!) One bit of constructive criticism: service could be dicey in the restaurant during breakfast. Some days terrific, though one day we couldn’t get coffee/tea, nor order something hot because service staff was back in the kitchen. Still not enough to lower a perfect score for this fine hotel. I hope to one day return soon!
Read more
Date of stay: June 2022Trip type: Traveled as a couple
Room Tip:Â Save the planet. Leave your own/hired car out of your visit here. There are lots of ways to get...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Jun 7, 2022
Dear TheNamelsEME , thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this onto our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback and taking time out of your day to do so, I very much look forward to welcoming you back to The Capital in the not too distant future. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was simply one of the best hotels I have ever had the pleasure of staying in! We were treated like luxury guests, regardless of income. It was also located close to the subway stations and walking distance from Harrods. In a very nice area where you would often see some insanely priced automobiles.
The concierge - Graham - went above and beyond to make our stay run smoothly. Every night we enjoyed coming back to the small bar where Dominick took care of us and even anticipated our needs by our 3rd night. We were two couples with two teens (one each) and the girls enjoyed the high tea one day with fabulous service by Robert. The picky teens even loved the sandwiches!
We stayed in Capital Junior Suite with Sofa which was perfect space with teens. Two bathrooms were also a bonus. Loved the posh old school feel of the entire hotel.
My only complaint is probably an indulgent American one - the rooms were too hot at night. And most restaurants closed by 9pm so if you had a late tour or wanted a small late meal, you had little to work with. But on the other hand it was a quiet area without a lot of noisy nightlife.
Read more
Date of stay: April 2022
Value
Location
Service
Room Tip:Â Not much is open after 9pm for food so make sure you keep that in mind when planning the day.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Mar 6, 2023
Dear JennifernL7994RU, thank you for taking the time to write a review about our hotel, We genuinely value and appreciate your feedback and we are very happy you enjoyed your stay. I will pass this onto our team who will be delighted to hear. On behalf of the entire team, I thank you for your lovely feedback and taking time out of your day to do so, I very much look forward to welcoming you back to The Capital in the not too distant future. Kind Regards Solomon Khaddour General Manager; The Capital Hotel, Apartments & Townhouse
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Small hotel, small rooms, non-existent services, inexperienced, formal and unwelcoming staff, empty mini bar, broken electrical sockets, old bathroom, air conditioner in the room as noisy as a washing machine. From the first day we had all these problems and despite the hotel having many empty rooms they didn't even give us an upgrade to make our stay more pleasant. High price compared to the quality of the structure which in my opinion can be compared to a 3 star superior. The only thing that can increase the score is the excellent location, close to the metro in a high-end context. If I were to return to London I would not choose this hotel!
Read more
Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Mar 7, 2024
Dear emanuele_borriello, Thank you for taking the time to write a review. We are sorry that you didn’t enjoy our usual very high standards during your stay. All feedback is critical to us and following your feedback through our internal review system, we have been investigating the issues raised. We are pleased you have responded to our email sent directly and delighted to hear that you hope to give us another opportunity in the future. We very much look forward to welcoming you back at the Capital Hotel and Apartments. Kind Regards, Solomon Khaddour General Manager The Capital Hotel, Apartments & Townhouse
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service and room were excellent. High quality everything and the service was sĂşperb. Excellent location right near to Harrods. The English breakfast which was included was delicious and extremely generous, this hotel is excellent value for the money
Read more
Date of stay: January 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Jan 1, 2025
Dear Belen, Thank you so much for your kind words! We are thrilled to hear that you had such a wonderful experience with us. It’s fantastic to know that you enjoyed the quality of our services, the location near Harrods, and the delicious English breakfast. Your positive feedback means a great deal to our team. We look forward to welcoming you back in the future. Kind Regards, Solomon Khaddour General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came back to the hotel because of the cocktails. They’re delicious. If you want a relaxed environment, in a great location, with a bar team who truly know their cocktails, then this is a must-visit. (And, if possible, ask for Enrico…fabulous Italian mixologist.)
Read more
Date of stay: December 2024
Value
Location
Cleanliness
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Solomon Khaddour, General Manager at The Capital Hotel, Apartments And Townhouse - London
Responded Dec 8, 2024
Dear 135kirstih, Thank you for your amazing review. I have passed your comments to Enrico who is delighted you enjoyed your visit. We hope to see you again soon. Kind Regards, Solomon Khaddour General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They have all the standard London stations (BBC, etc), some US channels (CNN, MSNBC, Fox News), and some foreign channels, but I wasn't really in the room that often to look at TV.
There are more places to choose from in the London area.
PRICE RANGE
$280 - $452 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
capital hotel london
FORMERLY KNOWN AS
The Capital Hotel & Apartments - London
LOCATION
United KingdomEnglandLondonKnightsbridge
NUMBER OF ROOMS
73
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
