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The Lanesborough

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#72 of 1,080 Hotels in London
Certificate of Excellence
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The Lanesborough
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182 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Australia
Reviewed 2 days ago NEWvia mobile

My recent visit was outstanding . Staff in the Cigar Lounge is very knowledgable . Prices are reasonable . Excellent nibbles . Excellent Coffee and snacks menu . Manager knows regulars and very hands on . I noticed a group of guests were having long meeting and English supervisor told them that busy time is starting so they must order...

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Helpful?
Thank Ben B
Widford
Reviewed 2 days ago NEW

To stay at the Lanesborough costs a lot of money, but I wouldn't say it is expensive. The whole things was seamless, from check in to check out. Jamie checked us in and showed us to our room, via the bar, restaurant and concierge desk; she couldn't have been more helpful or welcoming - a great first impression. We went...

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Helpful?
Thank klinsmannj18
Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

This is the third or fourth time i stayed at the lanesborough. The hotel, rooms, and restaurants are first class but what makes this so special is the staff. They are warm, friendly, efficient, caring and like family. I won't stay anywhere else in london.

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Helpful?
1Thank kalmehairi
LanesboroughTeam, Managing Director at The Lanesborough, responded to this review

Dear kalmehairi, Thank you for such kind words, it is always a delight to know that a return guest feels so well cared for, and as you so charmingly say, like family. As you now, this is all credit to the very hard working staff that I am lucky enough to lead. I look forward to seeing you on your...

London, United Kingdom
Reviewed 1 week ago

We stayed here for two nights recently. This was meant to be a part of a weekend birthday treat for my husband. From the time we arrived, our stay was stressful. Firstly, our luggage did not make it up to the room. When we were shown to the room there was someone else's luggage in it. I questioned the young...

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Helpful?
Thank Doshi009
LanesboroughTeam, Managing Director at The Lanesborough, responded to this review

Dear Doshi009, You have every right to feel let down by this experience and I would very much like to make contact with you offline. Would you kindly contact the hotel and either leave a message for me to call/email you, or ask to speak to my office and I would be more than happy to put right the most...

Vienna, Austria
Reviewed 1 week ago

The Oetker Collection has done a great renovation job here. The Lanesborough continues to be a gem in London hotels - absolutely. There have been quite some staff changes, but the 'new' team is growing into meeting all luxury demands really well. Afternoon tea is a treat and I do hope that Florian Favario is to thank for that. It...

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Helpful?
Thank WeL0ve2Travel007
LanesboroughTeam, Managing Director at The Lanesborough, responded to this review

Dear WeL0ve2Travel007, I am very pleased that you approve of the renovation of the hotel and recognise that the newer members of staff have really grown into their roles. I am very proud of them. I believe our Afternoon Tea to be the best quality available, and the pastry team has done a magnificent job in creating a real treat,...

Mexico DF
Reviewed 1 week ago

One of my favorite hotels in London, very personal attention focus in details and courtesy. All the people excellent trained to make you fell at home, welcome and familiar. Excellent facilities and food options, one restaurant open 24 hours that it is always a must when you are traveling and adjusting your personal clock.

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1Thank titomexicodf
LanesboroughTeam, Managing Director at The Lanesborough, responded to this review

Dear titomexicodf, I am very pleased that you were made to feel so welcome at the hotel and hope you will return to your home away from home. We are very lucky to have such a privileged position in London for walking to our great landmarks. I agree that it is reassuring to have delicious food on demand until you...

new york city
Reviewed 1 week ago

This Hotel is stunningly beautiful, formally appointed and staffed yet immediately felt intimate and friendly. The service was outstanding (thank you William our butler, Jayme at the front desk, Tom and Pal at the concierge). One of the greatest hotels we have have ever stayed at in a long time. There was only one issue, and I hesitate to mention...

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Helpful?
1Thank bluehorizen
LanesboroughTeam, Managing Director at The Lanesborough, responded to this review

Dear bluehorizen, Thank you for the lovely comments which I will pass on to the staff members you have mentioned, it is always appreciated when a guest takes the trouble to mention people by name. I have taken on board your remark about the hairdryer cord and will certainly look into this; apologies for the inconvenience it caused you. On...

Reviewed 2 weeks ago via mobile

This is my favourite Hotel that I've visited in London, it exudes opulence and decadence, it has a very old fashioned 18th - 19th century feel to it. It was a pleasure to enjoy the beautiful surroundings, especially the elegant 'Withdrawing Room' for Afternoon Tea.

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Helpful?
2Thank SouthKensington78
LanesboroughTeam, General Manager at The Lanesborough, responded to this review

Dear SouthKensington78, Thank you for your wonderful review of The Lanesborough. I am glad to hear that you recognised the homage the hotel pays to it traditional Regency period inception; during the refurbishment, the hotel was fully restored to early 19th century style, including the curation of original artwork and use of Regency period designs, colours, fabrics and style. We...

Orlando, Florida
Reviewed 2 weeks ago via mobile

We stayed in two rooms for two nights over the holiday season. This was my Christmas gift- a stay at a fancy hotel with superior service. Superior service- this is true and not true all at the same time. There were a number of hiccups during our stay, including an initial room that was smoke filled, a wrong room type...

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Helpful?
2Thank Marie B
LanesboroughTeam, General Manager at The Lanesborough, responded to this review

Dear Marie B, Thank you for taking the time to review your recent stay with us. I am so disappointed to hear of the series of mishaps that occurred during your time with us, and whilst these were rectified in a professional, timely manner by our diligent staff, I do truly apologise that these formed part of your initial experience....

London, United Kingdom
Reviewed 2 weeks ago via mobile

We visited the Celeste for Afternoon Tea on the 29th and were overjoyed with the experience. All the staff were genuine, friendly and accommodating from the doorman to the waiters. We felt very comfortable and welcome. The food was fabulous. We have previously had Afternoon Tea at the Ritz, Claridges, The Savoy and The Dorchester and thought the food at...

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Helpful?
1Thank vikki1702
LanesboroughTeam, General Manager at The Lanesborough, responded to this review

Dear Vikki1702, Thank you for taking the time to review your recent afternoon tea experience. I am so pleased to hear that you found The Lanesborough's tea to be your favourite in London so far, as we have an extremely talented team of pastry chefs who work tirelessly to elevate the standards of taste and creativity. Your feedback regarding the...

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Staying in Belgravia

Neighborhood Profile
Belgravia
Home to the vast majority of embassies and diplomatic residences in London, sophisticated and upscale Belgravia also boasts a wealth of luxury hotels, fine dining restaurants, and some of the city’s most stroll worthy lanes. While the prices here are high, taking a leisurely stroll through the streets of picturesque and elegant white stucco houses is free. Hyde Park and the Buckingham Palace Gardens are only a stone's throw away to the north, and some of Europe’s best shopping is nearby as well.
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Lanesborough is a five star luxury hotel in Knightsbridge, overlooking Hyde Park, offering country house elegance in a vibrant city centre. All guests are cared for by personal butlers and treated to a host of complimentary inclusions, such as fresh fruit, WiFi and movies on-demand. New for Spring 2017, The Lanesborough Club & Spa will be one of London's most exclusive private members fitness and health clubs, offering hotel guests and club members access to internationally recognised experts in the fields of fitness, beauty and wellness. Prior to the new Club & Spa opening, guests will have access to a fitness room with equipment from Techno-gym including a treadmill, stationary bicycle, elliptical cross trainer and free weights. A selection of treatments can be arranged in-room or in-suite, subject to availability and access. Please contact us when booking your stay to find out which treatments may be available during this time. ... more   less 

Additional Information about The Lanesborough

Address: Hyde Park Corner Lanesborough Place, London SW1X 7TA, England
Location: United Kingdom > England > London > Belgravia
Price Range: $517 - $775 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Lanesborough 5*
Number of rooms: 93
Reservation Options:
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Also Known As:
St Regis London
London St Regis
The Lanesborough London, England
Hotel Style:
#21 Business Hotel in London
#31 Spa Hotel in London
#67 Luxury Hotel in London
#125 Family Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from The Lanesborough staff and other travelers.
2 questions
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Colchester, United Kingdom
3 months ago

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Questions? Get answers from The Lanesborough staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Take rooms that are not facing out towards Hyde Park, although the view is great”
 of 5 bubbles WeL0ve2Travel007, 1 week ago | Read review
“Hyde Park view more traffic noise”
 of 5 bubbles mikeg45, 3 weeks ago | Read review
“We stayed only once here, so I can't compare the rooms, but it seems to be very quiet in the hotel.”
 of 5 bubbles Mavdeeva, 3 weeks ago | Read review
“Don t bother asking for Hyde Park View as its not possible to request that!!!”
 of 5 bubbles maxicoatfr, 4 weeks ago | Read review
“Junior Suite”
 of 5 bubbles AngieSRS81, Dec 5, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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