Having just returned home from one night stay 15th Jan. I must thank all involved in my booking, I did ask for a special night for my wife and I got it, superb river view suite with Butler. Nothing was any trouble for the staff who made us feel very special. From the little touches I guess you wouldn’t get anywhere else, to the butler service who even coiled up my phone charger cable to look need while we where out. On behalf of my wife Stacey. And myself thank you for the once in a life time experience.
We had the privilege of spending 3 nights at The Savoy for our 10 year wedding anniversary. At Christmas it is truly magical; the decorations are spectacular. We had a fabulous meal at The Savoy Grill, a lovely evening with food and cocktails at The Beaufort Bar and a lovely festive Afternoon Tea in The Thames Foyer with Christmas carols. A special thanks to Rose in Thames Foyer, who it is always an absolute pleasure to see. Tony, Michael and Rob and the rest of the doorman team always greet us as if we're arriving back home. It certainly is a hotel that feels like home! We had an absolute blast; everything was perfect from start to finish as always. We can't wait to return in 2022!
Wow where to start on this one. Staff extremely rude and patronising - seriously guys you need to develop some manners and be more customer centric. Frankly the arrogant nature and feel is beyond me what makes it even more bizarre that being Diamond status on Accor you get treated like this?? We only came to support you as hospitality has had a nightmare 18 months but now back to normal you forget the support we have all given to you shame on I you all!!! Think on your actions.
Two nights at the Savoy - a very memorable stay to celebrate a birthday and engagement. Everything was flawless, including service experienced and food. The only area of improvement could be the size of the double queen bed for two people and option for different pillows for the bed.
We stayed at The Savoy for one night at the request of our son for his 13th birthday as he had watched the full series on TV and it was now a dream of his to stay there, on arrival our car was taken by the valet and even this experience excited my son, i had left my phone in the car and the Valet (Rob i think) spotted it and brought it back to me before id even noticed, so far so good. we then spent a few minutes in reception trying to get the attention of a member of staff, it was busy though so this was no problem, we checked in, all good, however when we were taken to our room which we were told was an upgrade we were clearly given someone else's room!! In the room was a cake and some weird pastry things with a card for a couple from Canada wishing them a happy thanksgiving, considering thanksgiving is the 24th November and we were staying on 26th November my thoughts were has this cake been here for 2 days? and would some random Canadian couple turn up unexpectedly? I mention the above in details simply because my son is then spent the first 3 hours of our stay worried sick that we were going to get removed from the room or that someone will turn up and just walk into the room, we then have to spend time calming him down and reassuring him this would not happen. the second reason is it was my sons 13th birthday, a teenager for the very first time, The Savoy team had contacted me before our visit asking why we were staying ie was it a special visit, I explained it was as it was my sons 13th and he adored the hotel after the tv series, so i was under the impression they would go just a little bit to mark it, so when we entered our room and he saw the little chocolate cake with writing on he was a little bit excited (understatement) until he saw what it said "Happy Thanksgiving" his face dropped! after explaining to the staff member that eventually turned up to take the food and welcome card away someone turned up later with a lovely birthday balloon for him which cheered him up no end (until the wind stole it on the way home, nothing but tears then). after the initial problems though the rest of the stay was simply magnificent, we had a VIP theatre visit for my sons birthday and he even ordered into the hotel food, a Mr Beast burger that can only be ordered from one place in the UK and only by delivery, so that was another tick off his very large bucket list. we ordered room service late at night which was spectacular, we slept really well in the comfy beds the room was very small for 3 people but was still very nice and the view of the building next door was spectacular, to be fair though we were paying for the experience not the view. Checkout the next day was very easy and cheerful, easier than checking in, and the kept our cases and car while we went into London for a bit so that was fantastic. we will be returning to the Savoy because despite the niggles we really did have a wonder stay and my son really loved his visit he thought would never happen. however I don't think id waste time replying to emails asking why your staying at the Savoy as I don't believe they read them, even though I received a reply saying they would make my sons birthday special (which I stupidly told him) Hence the reason the cake in the room was even more disappointing to him. hopefully next time will be a five star review which this hotel really does deserve to achieve.…