Lovely experience, purchased a night here for my wife as she always dreamed of staying here, on arrival our case’s were taken from us and a warm welcome from the door staff was given, we checked in and went to the bar area to have cocktails again with impeccable service. We were told our room was ready around 3pm and were given a brief tour of the downstairs hotel by a lovely staff member she guided us to our room , the room was lovely a nice view over the park and the bottle of champagne was waiting for us that I had previously ordered. Later we went to afternoon tea , which was plenty full, I only wish it wasn’t downstairs as when I visited previous it was upstairs next to the lobby but this is closed to refurbishments, We stayed pretty much in the hotel on our day and had a walk in the park to Buckingham palace which is only a short distance away, In the evening we returned and enjoyed coffees in the lobby before retiring to our room. The next morning breakfast in the restaurant was lovely, we again took to the lobby for coffee, The only thing that disappointed was the rudeness of two staff members in the lobby, we were talking to them about the refurbishment of the afternoon tea area when they suddenly ignored us and almost ran to two regular visitors of the ritz to choose to speak with them instead, not a word of excuse me I must see to these two gentlemen, just turned their backs in us mid sentence and almost ran to this couple which me and my wife found quite rude, But other than that everything was fantastic.…
Amazing experience, staff were very friendly and attentive! I stayed at the Ritz for my birthday with my boyfriend and immediately from our arrival the service was excellent! I only have good things to say about the hotel and the Ritz Restaurant. Rooms were clean and well equipped and the food was absolutely fabulous! Definitely recommend a trip here!
The venue was amazing, lived up to our expectations. Everything was very special, the decor and the music. The food was just ok - I must say I think it wasn’t the best food I’ve had at an afternoon tea but it was good - sandwiches, nice scones and three little desserts. Champagne was the best - we had a bottle and it was amazing - I’ve never had champagne in a restaurant before so I don’t splash the cash usually but once we were there I just really wanted to and I’m so glad I did, it really did add to that special feeling. I must say I was disappointed by the service - there didn’t seem to be enough staff and we didn’t feel well looked after to be honest. I had to ask to have champagne topped up twice but then at the end they clearly wanted us to leave on time for the next people coming in (fair enough) and seriously about 4 different people tried to come to top up our glasses. We had to keep explaining we were saving it to have in the amber room afterwards, we weren’t planning on overstaying. Would have been nicer if we had one person looking after us so we only had to explain this once. No one checked on us throughout or asked if we wanted more tea, again had to flag someone down to ask. It was a little frustrating. Definitely go a little early or stay at the end to hang out in the amber room which was stunning. You don’t have to order a drink or anything, you can just go sit in there, stay as long as you want. take pics etc which everyone was doing. As I say we saved a glass of champagne each to enjoy in there at the end and it was almost the best part of the experience. Also don’t be ashamed to ask for a doggy bag, I’d say half the people at our sitting did and it comes in a lovey bag. Probably tell them what you want to save as they didn’t put everything in - only the scones. Overall I would recommend and I’m really glad we did it. Next time I would probably try a different hotel though where I imagine the food and service would be better.…
JUDE at the front desk was amazing. Especially if you sing “hey Jude” to her… too funny!! Her and the front desk staff rocked it from the moment we walked in! Walking distance to Buckingham palace. You really need to stay here at least once in your life.
The staff really go above and beyond to make everything perfect. Special thanks to the front desk, and the concierge. Cleaning was super detailed, even in the most unnoticed areas in many leading 5* hotels.
Terrible customer service from a world class hotel. I bought a voucher for a friends birthday and booked for 26 March 2020. Unfortunately covid broke out and everything got locked down on 24 March . On contacting the hotel was told that I probably would not get my money back. When things calmed down after the initial confusion they said that I hadn’t paid anyway as the money wasn’t taken until the voucher had been used. Unfortunately I didn’t check this as health problems took over. On checking something else in my bank it appeared that the money had been taken. I have questioned this several times and all I get is that everyone was sent an email with new terms and conditions , i received no such e mail, I have requested their MD’s , Mr Sam Gowili Email and also their line managers email, but nothing forthcoming. Dreadful customer service from a world class hotel for such a small amount (for them) of less than £400.00 Very disappointing,…
Someone bought a cream tea for us and we could not go as it was due to when COVID began and we are trying to go now as only now we feel comfortable going as we were worried to go due to COVID and explained that to them on email and they are not willing to give it to us so they have not provided the goods and we wrote to them a while ago about this and they could not be bothered to reply or give me a reply and they could not care less how they treat us we are not going here again as they have treated us like this no care in the world. Please do not go here they do not honour the cream tea which were got for us by someone as a birthday present. The Riz hotel has taken the money and not provided the service. They are not willing to put it right after a few emails to them I feel let down by them.…
I was not allowed in as I was wearing silver smart trainers! I am over 70! I was mortified as I was meeting my lawyer there. We were going to have a discussion over a drink, and I had to call him and change the venue to a hotel that has left the eighteenth century behind, ie every other hotel in London!
What can you say its The Ritz! We experienced Saturday Night Live at The Ritz. A truly amazing experience that I shall never forget. We went to celebrate my partners 40th Birthday. The food was the best of the best. The service, could not be faulted with superb synchronicity and attention to detail. The entertainment, band and dancers were very professional and captivating. Im a great belive of your get what you pay for. In this instance The Ritz did not fail to disappoint. I will be planning my return.
We booked a dinner dance at the Ritz in London as a Christmas present and wedding Anniversary It was superb from the start to the finish. As you would expect the service was excellent but both the band and the two fantastic dancers who entertained us were terrific. Sounds like I am just gushing but I don't care if you get the chance to go then go Bucket List started
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