Let me preface this by saying that this was our first time staying at a Langham hotel. We were deciding between the Langham and the Browns hotel, which we have stayed at multiple times before. We decided on the Langham back in February for our anniversary trip and I’m so glad we did! The hotel was so beautiful and the staff couldn’t have been more lovely. It felt like classic London. Upon arrival, they had left a little anniversary surprise in our room which I thought was very sweet. Staff can really make or break how enjoyable a hotel stay is and I was more than pleased with the Langham staff. There were excellent dining options which was important to us, and we enjoyed many nights in their cocktail bar as well as many afternoon lunches and teas at Palm Court. The hotel is also in a great location if you are looking to be around great shopping and restaurants. We were close enough to Hyde Park for a walk and even closer to Regents Park. The rooms itself are also very nice and spacious. We stayed in the least expensive room, and it was still very sizable. The beds were very plush and comfortable as well. We will be traveling back to London next summer, and we will definitely choose the Langham again.…
Fully upgraded charming historic building with super friendly and professional staff. Every staff member we encountered was professional, friendly and competent. Rooms are super nice with the most current upgrades and maintained very well. Location is very accessible to key local attractions and metro station.
This hotel and its staff were impeccable from start to finish. I’ve stayed in many iconic hotels and this one for me was one of my favourite as an all rounder. The staff are intensively trained and some of the most polite and helpful people I have ever come across. The hotel was immaculate and the fine touches to detail in the rooms, including langham postcards and bespoke shopping bags were lovely touches. The food was amazing and very reasonably priced in comparison to other 5 star hotels. I look forward to coming back soon.
The Langham was wonderful as were the staff and service - my wife received a Langham candle and we got champagne, chocolates and cake in the room complementary - it's these touches that make all the difference - the staff are all amazing - from check-in to turn down service to leaving - it's was a joyous experience
We had an amazing stay at The Langham. The service was impeccable. The location of the hotel was great for our trip. We loved our dining experience at the hotel especially Artesian and Palm Court. We can’t wait to go back!
We had an unplanned trip to London when my daughter got into a 2 week program at the royal ballet and with nothing else but the internet to look at locations and rating's we chose the Langham for location and quality. The decision turned out to be the best one for both reasons. The hotel was very central to all London has to offer and the quality of the hotel and the excellent staff made it the best hotel experience I have ever had. When we checked out we felt like we were leaving family behind. I would highly recommend the Langham to anyone looking for a great experience in London.
I visited the Langham because of the recommendation from a friend. I’m very happy I made this choice! From the moment you step in and get greeted by the doormen to the staff in the Artesian bar that creates a magical experience just for me (us), everything was amazing. It’s definitely a place I want to get back to! Also, I loved the scent in the foyer, so much I ended up buying an air diffuser with it!
If I could rate higher than 5 I would. As far as service goes, there is nothing that is too much. Every small request of mine was done, from a coffee mug to smaller slippers. I asked to move rooms and it was done with no problem. Just a lovely few days that went way too quick
Obviously the hotel cannot handle the influx of tourists. The staff were unprepared and management had no answers for their lack of service Do not waste your money as it is definitely not a five star experience.
The service at this hotel in every department was excellent. We called to complain about an air conditioning problem, and a very friendly and capable technician came and took care of the problem within 30 minutes from reporting it. I guess if you're spending 1200 on a room, someone should jump at your requests and they do.