Y'all, we will return again and again. We just discovered this rather modest and plain building ten months ago. I kid, of course, about the building. It's incredible. Jaw dropping. And, surprisingly, full of natural light. We came back to London just to stay here. Checked out last Sunday. We had a large, quiet suite. We planned for a five night stay, but the French train strike kept us in London, and our suite was available, so we stayed eight nights. A big shout-out to Irene at the front desk who gave us the warmest welcome and took good care of us. Excellent staff all around. Another shout-out to Emmanuel in the Chambers Club, too. This neighborhood rocks, btw. You've got everything here, plus Cornish pasties and Harry Potter at Kings Cross, Google HQs and the restaurants that surround that, and the super cool Coal Drops Yard beyond that. We did a load of laundry across from Mary Shelley's place two blocks away. I ❤️ London. Any issues were minor and this place gets plenty of grace. The shower is piping hot, but the tub, which might sit next to original windows, could not get hot. The jacuzzi in the spa was cold our entire stay. In the Chambers Club, hot food struggled to stay hot. But, y'all, we were in a massive winter storm, and, again, this place gets grace. Oh, and no merch for sale. I would have bought those hand painted cups in our room. And you cannot help but bust into "Wannabe" on the grand staircase. Enjoy ☮️…
Stayed at this beautiful hotel for one night prior to a journey on Eurostar the next morning. It is impressive and our room although having a view of the glass roof of the station was warm comfortable and quiet. We met a relative whilst there who lives in London and ate in the Hansom restaurant for dinner. This was where things started to go downhill as the food although of a good standard was tiny in amount. My husband and granddaughter both ordered Torterllini at a cost of £18.00 per dish for six pieces!! This is an insult and no way can it be classed as a main course. On checking out the next morning I complained to the receptionist and was assured that the cost of these two meals would be refunded. On returning to the UK I found that the price of only one meal had been refunded and that this was the final offer. The moral of this story therefore is that if you stay at this hotel be sure to eat at one of a number of restaurants on the concourse if you want value for money.…
This hotel is beautiful, from the grand staircase to the expansive lobby that connects to the train station. One of the nicest hotels I have ever had the pleasure of staying in. I highly recommend this hotel, you won't be disappointed.
I find spa days odd if this is normal. Maybe this is a me thing. £70 to sip camomile tea in a not very warm room with the lights down (I could have murdered a coffee but they didn’t “do” coffee in the spa. Coming from a luxury hospitality background and it being a high-end hotel, I would have thought someone might have offered me one); the jacuzzi again was not all warm and nice so my muscles still wouldn’t relax and then there is a steam room with eucalyptus. The sauna is separated m/f so i didn’t bother because I went with a male friend and the point was to chat… we ended up having more tea. There is no swimming pool but there is a gym. Fair enough if you want that. My starters had no flavour at all. The main was nice and right for the moment and my Irish coffee was delicious. The building wowed me and everything is in very good condition. Staff are down to earth, smart and friendly. The set menu was worth doing. I don’t know how this competes with other hotels but had the spa been warmer I would certainly have been happier. I feel £70 for that part of the day is money for old rope. When I think about it we spent about £20 an hour to be in a nice building and have a £30 two course meal. I think that’s quite a lot. The spa could do with some personality, warmth, music… having tables cleared more often (it wasn’t busy)… something other than going room to room in a towling robe.…
Absolutely amazing place to be in. The hotel is welcoming and all facilities are maintained to exceptionally high standards. The bar and the the restaurant are contemporary and modern places which enclose the beauty of London and England as a whole. P
Great stay at the St. Pancras Renaissance Hotel London. Beautiful hotel in a very good / active location particularly if you are going to use the underground. Quick direct access to it. We had a suite on the 1st floor. Incredible room, bed, amenities. Suites give you access to a lounge for breakfast and afternoon drinks which we enjoyed. The lobby and lobby bar are really nice with great food, drinks and service. The pool is beautiful as well. A little small but enjoyed it. My one critique - is you can regularly hear the trains in your room. I know it is above a train station but was actually a little surprised at that. We stayed for 7 nights and by the 2nd I barely heard it anymore. But if you are sensitive to sounds, it could be a little annoying. Overall, we loved it and would definitely stay here again. Good luck!…
First time in London on a battlefield and museum trip with a friend. The St. Pancras Renaissance is an historic property, rooms are spacious and well appointed, the staff is outstanding - as is the "Booking Room" restaurant - be sure to try the breakfast buffet. What made our stay extraordinary was the expertise and assistance we received at the hotel Navigators/Concierge Gordon Mcmillan and Kevin Johnson. Whether it was helping to sort out travels by the London underground, tips on where to eat, tickets for events or sage advice on how best to attend an English Football match, these two gentleman quite literally made our stay in London. We were running late at one point and Gordan actually walked us down to the station to ensure we got to the correct train. Far and away the best customer service I've ever experienced in decades of travel. There are many wonderful properties to stay at while in London - only St. Pancras has Gordon and Kevin - Highly recommended!!…
Fantastic personalized service from start to finish! Ok so it is a bit pricier than other hotels, but fabulous central location and so close to wonderful high end shops, tube, train. I was coming for a special event and front desk sent me champagne to room which was a lovely touch. Check in staff so attentive and thoughtful thank you! Period details and architecture sympathetically restored, do check out grand staircase, pool and spa. Looking forward to our next visit!
Unfortunately I booked this hotel as a bookend for a multiple destination trip, and found both my initial stay and current stay—less than two weeks apart—very disappointing. The hotel resides in a well located, historic icon and enjoys many beautiful attributes, but the decor and furnishings are in desperate need of updating. This isn't a new challenge these days and can be overlooked if the hotel delivers good service, but it doesn't. The service is poor at best. The view from my "Superior King Room" was of a slate grey roof, full stop. The mini bar was empty, and when I inquired with the attendant passing by my room—as it wasn't during my first stay—he said "apologies, the mini bar in your room is not working," but he did offer me a water bottle. I had to go down to the front desk twice to have my WiFi service restored. I didn't receive my mobile key on the Bonvoy app, until I visited the front desk—again. And despite my complaints, I never heard from the manager on duty or guest services, in person or electronically. At least this time, I didn't get put in a handicap room without them telling me like I did the first stay. As a Titanium Elite Bonvoy Member, I'm certain this experience was not up to Marriott standards. Marriott has many offerings in London Town, do yourself a favor and skip this one. …
Had a party at the booking office restaurant last saturday. The food was amazing and the service was excellent. Hospitable hosts, delicious dishes, beautiful presentation, wide wine list and wonderful dessert. I recommend to everyone! I would like to come back here again and again. Thank you so much Diana, Sangram, Stefani & rosario and all the staff at he the Renaissance Hotel.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing