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St. Pancras Renaissance Hotel London

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Euston Road, London NW1 2AR England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2538)
Room & Suite (701)
Dining (251)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from St. Pancras Renaissance Hotel London
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#341 of 1,174 hotels in London
Location
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Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Hailed as London, United Kingdom's most romantic building, St. Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room St. Pancras hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St. Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service.
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Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Paid wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Laptop safe
Flatscreen TV
On-demand movies
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Classic
Languages Spoken
English
Hotel links
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4265Reviews99Q+A100Room tips
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Popular mentions
Peter D wrote a review Jul 22
4 contributions2 helpful votes
I wanted to check a few simple details before booking a room later this summer, as the dates for re-opening of facilities wasn't clear. I have tried email and messenger, no response. I have tried calling several times during business hours, and the phone is never answered. I will take my business elsewhere.
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Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
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Gill R wrote a review Jul 20
North Yorkshire, United Kingdom4 contributions7 helpful votes
We returned to St Pancras Renaissance Hotel recently for a big post Covid, family reunion. Having stayed there three times before, we were keen to show off this beautiful hotel (in what is my favourite building in the world) to our nearest and dearest. The building itself did not disappoint, how could it, and all three of our rooms were lovely, very fresh, clean and comfortable. Unfortunately our experience of The Hansom, the hotel's restaurant, fell a little short. With the hotel's Booking Office restaurant and Gilbert Scott restaurant both closed for refurbishment (something we did not find out until after booking our rooms) we reserved a table in The Hansom, AKA the hotel lobby/check in area. On arrival no trace could be found of our dinner reservation, but fortunately they were able to find a table for us. Having dined previously in both the Booking Office and The Gilbert Scott restaurant, The Hansom did feel a bit of a come down, but a bigger problem was the slow service. We were not in a hurry, so we were OK with it, but if you had a train to catch, you could be in trouble! With none of the tables numbered it was sometimes pot luck as to what you got, especially at breakfast, when tea was ordered and coffee arrived. Fortunately we lucked out at dinner,when we were served by Melissa, a beautiful, very petite black waitress, who took great care of us. Her colleagues could learn a lot from her example. A trainee at the check-in desk made heavy work of some of our requests when we arrived. I would have expected a slicker check-in service, first impressions count for a lot. St Pancras is still worth a visit, we will return, but when the Booking Office re-opens in the autumn, I do hope they have staff worthy of the place. They need to find some more Melissas!
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Date of stay: July 2021
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tashaberry wrote a review Jul 18
Val Thorens, France12 contributions12 helpful votes
Lovely hotel with amazing looking bar and obviously a great location. Sadly the bar staff are incredibly slow and breakfast was absolutely disgraceful. 25 minutes to get coffee after asking them 4 times. It was luke warm. Breakfast came 10 minutes later with everything very cool. Poached eggs so cold had to be sent back. The breakfast came back in 2 parts, one of the poached eggs was perfect but the other was literally a hard boiled egg so they were definitely not cooked together. The bacon came, after having to remind the staff, on a plate of black oil which was swiftly removed when the waiter saw how awful it looked. The bacon was fatty, barely cooked and covered in this burnt oil. Top tip, use the room but avoid the bar and breakfast.
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Date of stay: June 2021Trip type: Traveled on business
Room Tip: Avoid breakfast.
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Sue P wrote a review Jul 15
Kettering, England, United Kingdom48 contributions28 helpful votes
This was a special treat for my husbands 70th birthday. It is his favourite building so I pushed the boat out for him but regret wasting the money. They contacted me about check in time and confirmed that 12 noon was ok. I requested wine in the room; it wasn't there. I was told ' well, it wouldn't't be as check in isn't until 3'. There was a query about breakfast. I had paid for this as part of the package and indeed had replied to 2 emails asking for my chosen time and then confirming we would be there. Lift impossible to use with no instructions at all. We got stuck and had to resort to using stair well. I was also asked to add £100 to my card for 'extras' which I wasn't happy about. After our day/evening out we returned and fancied a drink. First response from staff 'well, we are shutting soon so it's up to you'. Having ordered a drink I was told they needed my card details to add to my account - I ad already done this but they said it hadn't worked - their fault, not mine. I refused and aid I would pay for an 'extras' at check out. Room was lovely even though one bedside lamp didn't work. Breakfast was appalling. A cursory enquiry about drinks then 20 minutes later no tea or coffee served and no order taken. We became invisible when other customers were treated with courtesy and orders taken and delivered promptly. Eggs Benedict - cold and with desecrated bacon not Wiltshire ham' Sent back so husband ate his alone. The staff did get the message that 1) we were there and 2) we were not happy so we were given a complimentary glass of fizz each then offered a no charge for our breakfast - I had paid for it!!! We were obviously then the 'difficult customers' We definitely are not but were both very upset at having the birthday ruined. A couple of staff obviously talked about us - if you are going to do that do it more discreetly! Duty Manager was sympathetic but apologies were just not good enough. We were even offered an £800 a night suite for a return stay but we turned it down - that's how bad it was. Thanks St Pancras Renaissance Hotel for ruining a very special occasion that I had saved for. Luckily service for our evening meals at other establishments made up for it and restored our faith. Not all restrictions adhered to - a clearly regular customer walked around with no mask as did a couple of workmen.
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: Don't stay here - choose somewhere else
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Alice T wrote a review Jul 14
3 contributions
My partner and I booked a table through Open Table to watch the Wimbledon 2021 final. Upon arrival we were told there was no trace of our reservation and we needed a "bracelet" to get in. After being told by two members of staff that they would go and check with management whether we could sit at a table (many of them were free), my partner was left waiting for 30 min on his own... Upon my arrival, I went up to the waitress again, who then told me it was okay to sit down...... Half of the terrace has a different menu to the other, half the menu is only available on one side (even when it comes to basic beers). Waiters are ill-mannered and the standard is definitely not up to what you would expect from an establishment such as St Pancras Renaissance Hotel. Drinks are overpriced (minimum price for glass of wine = £9!!!), and that's when they are actually available - I asked for a Corona beer (!) at some point, and they had ran out. Cherry on the cake: all the tables were full of rubbish - used glasses, rests of food - all around us, until the bar closed (at 4pm, on a Sunday...) and they came with wheeled containers to clean everything up. TERRIBLE experience - won't go back and certainly would NOT recommend.
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Date of stay: July 2021
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PRICE RANGE
$290 - $566 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
245
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Frequently Asked Questions about St. Pancras Renaissance Hotel London
Which popular attractions are close to St. Pancras Renaissance Hotel London?
Nearby attractions include British Library (0.08 miles), St. Pancras International Station (0.05 miles), and King's Cross Station (0.2 miles).
What are some of the property amenities at St. Pancras Renaissance Hotel London?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at St. Pancras Renaissance Hotel London?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at St. Pancras Renaissance Hotel London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at St. Pancras Renaissance Hotel London?
Yes, parking is available to guests.
What are some restaurants close to St. Pancras Renaissance Hotel London?
Conveniently located restaurants include Pizza Union King's Cross, Indian Lounge, and Albertini Restaurant.
Are there opportunities to exercise at St. Pancras Renaissance Hotel London?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are pets allowed at St. Pancras Renaissance Hotel London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does St. Pancras Renaissance Hotel London offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to St. Pancras Renaissance Hotel London?
Many travelers enjoy visiting Churchill War Rooms (1.9 miles), Tower of London (2.6 miles), and Houses of Parliament (2.1 miles).
Is St. Pancras Renaissance Hotel London accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.