Spent a fortune on our room as a special birthday treat, only to have a toilet that didn’t flush out. Reported it to reception three times but nobody even came to look at it. Not what you expect from a so called 5 star hotel!! Complete doss house, avoid it like the plague!!! Premier Inn just down the road, a hell of a lot cheaper and they have toilets that actually flush!!
Reprehensible, inhospitable, immoral & stupid describes this hotel's draconian, confiscatory cancellation policy. When making a reservation months ago I searched and searched for an option to pay MORE for flexible cancellation, something that is very common in GB. But it was nowhere to be found. I threw caution to the wind and booked anyway. When we had to cancel several days ahead of our visit, I couldn't believe that, in this time of travel uncertainly, this company would risk good will for the price of a one-night stay, albeit an expensive one night that most guests say is a poor value. In 6 weeks of travel and 20 different lodging destinations in England and Scotland, this is the only time I encountered this policy. The St, Pancras Renaissance Hotel is a great idea but the Renaissance brand has made an enemy for life.…
I stayed here for 3 nights in 2022. Pluses: - Excellent location inside St Pancras Station, which is attached to King's Cross - Beautiful heritage building (featured in "Harry Potter & the Chamber of Secrets") - Free wifi - Small exercise room & pool included for guests - Comfy beds - In-room refrigerator, kettle, and espresso machine with tea bags, coffee, cream, and cookies Minuses: - It is expensive. Very. - For such a price point, the rooms are not as impressive as you;d expect, particularly compared to the exterior. - Breakfast not included. Hugely overpriced buffet in the Booking Office - Staff is hit-or-miss; some very lovely people, some...not helpful. Again, not what you expect for a hotel of this caliber - The bathrooms are a deathtrap for small people: Tub is too high, safety handles are too far apart - Rooms are not modernized for outlets; outlets are hidden behind the beds & nightstands, so it's difficult to charge devices - Bathrooms look unremodeled since the late 1980s, in comparison to the rooms - We were in a room that faced the interior of the St Pancras Station. It's an amazing view, but there are NO exterior windows, no way to get fresh air, and the lights of the station are always on. Overall, it's lovely to visit, but I wouldn't pay to stay here.…
Today my wife tested positive for Covid, requiring us to change our travel plans. This short-sighted hotel said our pre-payment made months ago was non-refundable. I won’t book with this hotel group again.
Stayed here becauase of early Eurostar departure the following day. Restaurant not open for dinner and Eurostar departure too early to take breakfast. So, over £300 for a room with a view of the station roof was exorbitant to say the least.
it is a couple holiday. The hotel is just a piece of art, but what made my day, the first moment at reception. A staff called Dan was so welcoming, very quick and the most surprising the hotel left us a HAPPY Anniversary amazing gift at the room. what a service !!!!! thank you all
Beautiful place......but much wanting. Lack of competent and trained staff. During my five-night stay, found my room not done at late afternoon return. Was told...too busy. Bathroom (Barlow side) is a death trap for short people : bath much too deep, no handles to help with getting out, rough stone edges and a less than basic shower head. No use complaining, managers are never available. Poor experience in a five star hotel.
Very nice grand entrance, very polite and helpful staff at check in, bags delivered to room. Rooms were good but nothing exceptional. It’s a shame the hotel has closed the direct access to St Pancras station, although the facility for this is still available. Four of us ate out for the evening and thought it would be nice to have a nightcap back at the hotel, only to discover that all the bars closed at 9:30, except for one that had a private function in it. Not what I would expect from a 3 star hotel, let alone a hotel chain of this stature,
We were travelling to Paris by Eurostar and needed a night’s accommodation, we chose this hotel. We arrived about 1.30pm, our room wasn’t ready so we had a drink in the bar. On arrival the hotel is very grand and the reception area and bar are stunning, reception staff are very good. Our room was ok but compared to the hotel not as luxurious as we would have expected. The room was clean with all the amenities. We dined in the booking office restaurant on the evening which was excellent and a separate review is recorded. Great location for using the Eurostar early the next morning.
Arrived late (around 11pm) after a delayed flight. Main entrance was locked and had to bang on the door for several minutes to attract the attention of the employee inside. No offer of help with our large amounts of luggage, slow and cumbersome check in and the room was average at best. Certainly not a five star experience!