We had the most magical stay at this hotel with service that could not be beaten. The staff were amazing, friendly, warm, efficient the list could go on . Absolutely nothing was too much trouble. This combined with such elegant, stylish and comfortable surroundings made this one of the best over night stays I have ever encountered in London . A must try
There isn't anything wrong with the hotel itself, but the reception manager (female, name starts with A) is quite the most rude hotelier I have ever met. I watched her interact with a visitor before I reached the front of the queue, and she was abrupt and curt with him and only just ever less so with me. Are we sure hospitality is what she really wants to do?
Booked for 1 night to celebrate our wedding anniversary which didn't dissapoint, wonderful welcome by Katie on arrival who informed us our room wasn't ready but gave us the option to spend time in the spa while waiting, my wife had a swedish body massage which was very good while I spent some time in the pool & spa facilities where we were offered drinks which were very nice. On arrival in our room the hotel provided a free cake to celebrate our anniversary & bring us 2 glasses of Champagne which was a really special touch we very much appreciated 😀 The room is spacious with everything needed to ensure your stay is as expected. Only improvement would be firmer pillows in the very large bed. There is a tablet in the room that covers every facility in the room & how to explore London, there is an error where it states there is a TV in the bathroom which is incorrect. We had breakfast in the morning where the menu carried a range of options where we chose the 42 breakfast which was very nice. …
Took my wife to the Dorchester for her birthday and had a truly wonderful experience. Mihail was particularly helpful and attentive in providing us with the highest level of customer service. Went above and beyond to cater to our alcohol and pork free diets, as well as my nut allergy. Will most certainly be retuning again at some stage.
We stay in many luxury hotels around the world and I am going to struggle for words to describe how incredible this hotel is. I honestly can't recommend this hotel highly enough, it is our new favourite in London, it is the quality you would expect from a Dorchester but in a modern way. The Dorchester is too stuffy for us, so this is the perfect compliment. The team - firstly the staff, we were made to feel like the only guests in the hotel, throughout our whole stay. Every member of staff we came into contact with was simply exceptional. Can't say thankyou enough to Craige who right from his email before we even arrived, right throughout our 3 days couldnt do enough and was so friendly and helpful Winston - clearly the best cocktail maker ever - simply outstanding and fun! The Bar and the Restaurant - The bar is just amazing, relaxed and upbeat at the same time - super relaxing decor, not over busy, great service and food to die for, we almost cancelled our reservation at CUT, the food in the bar looked so good - we didn't, we just ate in the bar the next day! CUT was also outstanding, and the staff there again, door staff, waiting staff - everyone was so accommodating and the food obviously amazing The rooms - we were lucky enough to be upgraded, but WOW, what a room and the butler service, well, where to start, we felt like royalty the whole weekend. Thankyou so much to the entire team, we are big fans :)…
Staying at the Dorchester and using the spa here as part of the Dorchester collection! As far as I am concerned - best spa in London! Absolutely stunning! Now if only they would give me a membership! Oh and Mary @ the spa is a gem and makes the whole experience even more enjoyable!
I stayed one night in room 52 on my way to collect my new car. Helen and I had visited the hotel for breakfast once and had a lovely experience so I thought I would try it out. The room was gorgeous, beautifully appointed, with a great view and the most comfortable of beds. The hotel itself more than lives up to its glamorous exterior with all of the public areas being very attractive and comfortable. I met friends for dinner in the bar and this too was a splendid experience. One final word on the staff, impeccable! I’m looking forward to returning!
I wanted to organize a birthday surprise for my best friend and I chose this hotel mainly for the beautiful spa! I contacted the concierge to get some help in order to make sure the whole experience would have been special for her and since the first email I knew I was in good hands. But I wouldn’t expect it would have became an open eye dream!! When we arrived everyone knew already my name and the name of the birthday girl, we have been upgraded to a studio room, much larger and luxurious and with an amazing view on Hide Park; in the room there were balloons, a beautiful fresh bouquet, a birthday cake, a bottle of Champagne, a present for my friend and a lovely card for us! We then enjoyed 2 hours at the stunning SPA, and it was just wow!!!! We went back the following morning for a last pool session and they even organized our breakfast in the relaxing room since we were the only ones booked in at that time. We also had lunch at The Cut and a few cocktails at the Bar 45 and everything was just awesome: food, drinks, service, nothing less than world class!! I personally want to thank everyone who went the extra mile to make sure we were having a perfect stay: Alina, Raoul and Craige from the reception, nothing was a bother for them, they went above and beyond to make us happy! Cristina from the SPA, perfect service with always a smile under the mask! Francesco and Lisa from the Bar 45 for the friendly and professional service and the amazing cocktails and recommendations! Amy and Miles (the guy from Essex…sorry I forgot your name…too bad!!) for the wonderful lunch at The Cut for their knowledge and service: we’ll be back soon. The fillet was to die for and your service guys made everything even more perfect, just flawless!! Maria, our room-keeper, who organized flowers , balloons and more, and to check on us if we needed anything: your service was precious! All the faces I didn’t manage to get their name from, thanks for your smiles and your assistance. And last but not least John, the general manager: without you nothing would have been possibile! Thanks a million for everything, I’m really truly grateful and I won’t be able to thank you enough: your team is amazing and we really want to thank every single one of you for such a perfect stay!…
I had to wait 90 days to do another review of our wonderful stay at 45 Park Lane. And since then we have stayed twice. We stayed last minute in November for my 30th Birthday. Again wow..... just wow.... upgraded to the Penthouse 😍 And then again for Christmas (the start of December) The Hyde park suite. Thank you again Raul. And lovely to finally meet you John. Not only was the food , drinks and service 5* The staff here feel like family, everyone remembered us from previous stays, engaged with our children and made us feel like we were home. To say this about a hotel I find magical. We were super lucky on our last stay we were able to go into the new Spa and swimming pool. Which our children absolutely loved!!! Especially with the current restrictions over the last year, it made life feel normal again, it was the highlight of our year. The swimming pool / Spa is beautiful. We had complimentary towels, robes and slippers. The whole spa smelt divine. And super clean. So thank you again 45 park Lane. Especially Raul. I also wanted to say a HUGE thank you to the restaurant staff, one evening we had a small appetiser (small bread balls with cheese) I told the waiter it was exactly how my great nan used to make them. (it was a flash back eating one) The next morning a box of them was delivered to our room! I actually wanted to cry it was such a kind gesture. I wish I knew everyone’s names as I want to thank you all so much. You all deserve a HUGE thank you. I can’t state how much we can’t wait to come back and stay. It’s our little weekend of heaven staying with you all. And honestly the BEST HOTEL & STAFF.... You must stay here when visiting London, you will not be disappointed.…
Checked in. Room looks clean and in very good condition overlooking the Hyde Park . Staff was friendly. This hotel was recommended to me by my sister from Dubai. I hope my stay will be pleasant. First impression is good. Thank you
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing