Very disappointed with the service at Corinthia. The cleaning of rooms is not up to standard, they do the absolute minimum and do not clear away clearly finished tea mugs, plates, replace tea bags, replace water, etc. Had to be constantly reminded to do so. They also don’t provide a kettle unless you ask…what? The full English breakfast was pretty average for the nearly £50 spent on it, and the coffee was not great either… The check-out process was confused and stressful. It took us 40mins to get from room and into a taxi, despite giving a heads up at least 30mins before…it took them 25mins to bring down the luggage from the room, and despite asking well in advance they had not bothered to call a taxi. Seriously amateur concierge and porters. And the final gift was despite confirming 7 pieces of luggage were loaded in the taxi, we arrived at Euston to find only 6. Had to hurry back, and ended up missing our train. Service at Premier Inn is probably better.…
When I step out of the taxi and am greeted by the doorman at the Corinthia, I feel like I am stepping into another world. We decided to stay for our wedding anniversary and we were delighted with a wonderful stay. The Corinthia is by far my favourite hotel in London. The service here is faultless. Every staff member is on their ‘A game’, whether it’s the desk, the door, the bar, guest relations… every person we interacted with helped contribute to a wonderful stay. A particular thank you to Jochem. We had a wonderful room. We have stayed in both an executive room and, this time, a junior suite. The room was beautiful and tranquil. I felt so relaxed. Because it was our anniversary, the hotel were able to help me organise a couple of additional touches in the room. The team made this very easy for me. The spa is the best hotel spa in London - pool, jacuzzi, sauna, steam and more. The cocktails at the bar are delicious, the afternoon tea is great… But the best thing for me is the seamless, delightful service which seems to be engrained in the DNA here. The worst part is when I have to leave and get back into the taxi to Victoria station. I feel like Cinderella leaving the ball as I get on the Southern train back home! Thank you all for making a wonderful, memorable weekend for us.…
This hotel makes you feel good about life! Has everything you need. So nice and accommodating. Beautiful elegant rooms. Just a pleasure. They make it very hard for you to leave. I honestly can’t wait to go back
Came to hotel at PM4:30 after 14hours flight, and they said the room is not available yet. Said they are busy due to the fully booked of the rooms. Waited 1 hour, and they put me to the handicapped room where has no bathtub, and not really luxury. Did not receive the baggages for one hour even though they said they will bring to the room, so I had to go to reception to pick up by myself. When I complained, they said “too busy because the rooms are fully booked” again….. Is that mean, the service will be bad if the hotel is fully booked? Requested dry cleaning, house keeper did not know when they can return it… I will request my company not to recommend this hotel anymore!!
The team went above and beyond to meet my every need, even just for my one night stay! I honestly can’t fault anything, and I can’t wait for my next visit…! Everything was thought of, and the small touches made a big difference. Great location too.
Perfect stay as always at the fabulous Corinthia - Staff are all amazing, special mention to all the Reception Staff, Concierge Team, Hendrik, Thomas Reesink, Olivia, All the Breakfast Team in the Northall - especially Rufat who always looks after us so well, Alex (aka Tom Selleck!!), and of course the excellent Northall Bar Team (shout out to Kerridges and the Afternoon Tea Crew Too - fabulous) - We always enjoy our 2nd home sooooo much thanks to everyone - can't wait to return again very soon
If you like British history and afternoon tea this is a must! the Egg Mayo sandwiches were the best we’ve ever had and the truffles were outstanding. The level of service was also exceptional even though we are aware everyone is struggling for staff during this difficult period. We will definitely be looking to visit again and look forward to more of the delicious Egg May sandwiches Taylor Fisher and the team at The Crystal Moon Lounge are fantastic!
We were booked into the Northall restaurant for a pre-theatre meal. From being met and taken to our table to paying the bill, the entire experience was pleasurable. The entire team were professional and polite, especially our waitress Rosie who was an absolute delight, nothing was too much trouble. The food was of the highest quality, with innovative but not pretentious presentation. I cannot recommend the Corinthia highly enough.
Visited for Afternoon Tea with friends,for an exceptional experience Simply the best Afternoon Tea by far with unrivalled exquisite service Every detail is attended too,dietary requirements, champagne, choosing which Tea,nothing is too much trouble Fabulous surroundings and a divine ambience, just make Afternoon Tea such a special occasion The staff are engaging, friendly, helpful but never intrusive, also great at taking the odd few photo's!! Having visited previously, everything is exactly the same, the highest standards are maintained After our tea,we then went and spent the evening in the Northall Bar, looked after by the Fabulous Fabrizzo, the perfect evening of drinks,musical entertainment and atmosphere A fantastic day at the equally fantastic Corinthia Thank you to everyone who works so hard to deliver the best care and attention to your guests Unrivalled 5* impeccable service. …
My mom and I complained about how poor our room was being cleaned several times during our stay, especially bathroom. We asked to speak to manager of hotel several times and he/she never contacted us. We were told by receptionist when we were checking out that housekeeping manager is very hard to get ahold of and that he usually does not like to get involved or respond to any complaints personally. That we should have asked for hotel manager. Well, we did ask for hotel manager and never got response. We had to endure dirty linens, dirty bathroom and toilet, and dirty glasses every day we spent at Corinthia. BEWARE when paying bill about Discretionary Service Fees, ranging from 45 to 60 pounds per day, that hotel charges randomly on bill, without your approval.