Hotel Indigo London - Tower Hill, an IHG Hotel
142 Minories, London EC3N 1LS England
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Room & Suite (480)
Dining (19)
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About
#153 of 1,210 hotels in London
Location
4.5
Cleanliness
4.8
Service
4.6
Value
4.4
Travelers' Choice
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Breakfast available
Complimentary Instant Coffee
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Complimentary tea
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Iron
Minibar
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Boutique
Languages Spoken
English, Russian, Czech, Polish and 2 more
Location
100Great for walkers
Grade: 100 out of 100
251Restaurantswithin 0.3 miles
75Attractionswithin 0.3 miles
Contact
142 Minories, London EC3N 1LS England
Getting there
AldgateUnderground2 min
Tower GatewayDLR4 min
Rental CarsSee rental cars from $25/day
1557Reviews18Q+A100Room tips
Reviews
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- 1,055
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- 61
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I stayed at the Hotel Indigo Tower Hill on a recent business trip to London. This hotel feels more like a boutique hotel. It's quaint and homey. My room had a decorative brick wall which added a nice ambiance. The room was a good size and the bathroom was spacious as well. The amenities were nice. There were several chairs to sit in other than the bed. There were a number of plugs to plug things into. The mini-refrigerator had some water and snacks that were complimentary. The hotel is close to a number of restaurants and tourist sites as well. There is a tube station within a block or so of the hotel (Aldgate). Overall, I highly recommend and when back on business will be staying here.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We chose to stay at Indigo Hotel, Tower Hill because it is a well placed hotel in the heart of the Square Mile close to Aldgate Tube station, also because we had stayed before and knew what to expect. Check in was friendly and straightforward, we were recognised as IHG Spire Ambassador Members and we were upgraded to an Executive Room. The room was spacious and although it was road facing it was very quiet due to good soundproofing. The exposed brickwork gave the room a lot of character, it was very nice to have a small seating area which was a great place to relax in the morning with a coffee. At the time we visited there were renovation works taking place on the ground floor, the restaurant wasn't available and with only breakfast being the only dining option which we didn't try unfortunately. The hotel is fantastic with highly approachable and attentive staff in central location, hopefully we will stay again in the near future.…
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Date of stay: March 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
37 Helpful votes4 Reposts
Helpful
I was a guest of this hotel with my wife from January 8th to 11th, 4 nights. Check in was very hasty, they didn't acknowledge my status (Diamond Elite) nor did they offer me an upgrade or late checkout, only breakfast. My room (401, a King Bed Premium) got very noisy during the night, probably a problem with the air conditioning system or some water pipes: there is a constant annoying noise even with the air conditioning off. I let the front desk assistant know about it, but she looked like she didn’t care, she didn’t even offer to change my room, despite hotel was almost empty. The first night they didn't clean the room, the excuse was that I should have left the tag with the words "please clean the room" outside the room, the most absurd thing I've ever heard. The breakfast is worthy of a 2* motel, poor and with low quality products. The waiter (only one, but there were no guests, as I wrote above and now, I know why) was particularly rude. Due to my health condition, I have a special diet for breakfast, organic nuts, whole yoghurt and milk and celiac crackers, which I usually buy from shops near the hotel while I am travelling. I have never had any problem in any hotel eating what is part of my daily diet. Instead, at Indigo, on the third morning (but not the first two mornings...), the waiter told me that I could only eat what was in the restaurant and not the food I brought. It’s only possible to eat my food in my room, he added, kicking me out of the restaurant. I explained the reason why I have a special diet; I also spoke (when she arrived, one hour after I was kicked out from the restaurant) with the front desk manager, but according to her, due to an unspecified "health and safety" rule, it was not possible bring my food there. As for the manager, I have never come across such an arrogant, unattentively rude person in 35 years of traveling the world, she was just keep on repeating the same phrase, “health and safety rules”, without even listen and understand why I did that. Again, besides being an IHG Diamond Elite, I'm also Bonvoy Platinum, and I've never had this happen to me anywhere in the world. The most annoying thing was the way they treated me; they are not at all courteous nor willing to solve problems. It looks like they just don’t care. I guess it’s only a management problem though, as all the other Indigo I visited (London Kensington, USA, and Hong Kong) I've always found myself very well. I will never go back, and I do not recommend anyone to stay there.…
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Date of stay: January 2023Trip type: Traveled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Indigo Team, Guest Services / Front Office at Hotel Indigo London - Tower Hill, an IHG Hotel
Responded Jan 17, 2023
Dear Guest, We thank you for taking the time to leave the review. We understand you were dissatisfied with certain aspects of your stay. You were asked politely to refrain from bringing your own food to the restaurant on the second morning of your stay- it is rather common in food and beverage outlets not to allow any outside food to be consumed on the premises. It was only after that you made the staff aware of an allergy, however you refused to disclose the nature of said allergy, making the restaurant and reception staff unable to make any suggestions as to what could suitable for you on our breakfast menu. I'm afraid that the management does not, and will not tolerate verbal and physical abuse towards the staff. Shouting and swearing in public areas, as well as pushing the waiter out of the way is not an acceptable behaviour. We wish you all the best in your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in a number of Hotel Indigo places in the past and I had high hopes for this one, but I came away thinking it's an odd little hotel. The reception is quite small and unwelcoming with these whacking great oversized chairs which are completely useless as a place for guests to sit, they should just have a two or three seater sofa, that would be far more practical and comfortable. Staff were friendly and attentive, check in was quite quick. Our room was big but the decor is really strange. You've got images of London landmarks on the walls but oriental style furniture, what's that all about? We had a four poster bed which was huge and comfortable, but avoiding the large posts when getting up in the middle of the night to use the bathroom was a task in itself... I found myself very close to walking into one a few times. The bathroom needs work. The toilet seat is very uncomfortable, the shower tray sags in the middle and there was mould on the ceiling due to poor ventilation. The shelving at the side of the shower needs replacing as it's looking well past its best. We didn't have breakfast as we wanted to try places locally, but the menu looked fairly extensive. Room service was on request only... which seems to be the thing with most hotel chains post Covid, I think its a money saving exercise rather than a personal safety issue as all restrictions have been lifted. Room service should be offered as normal. Probably won't stay again... there were a couple of modern hotels opposite which looked more welcoming. Think IHG Group need to have a look at this and have a think about how it can up its game a little given the local competition. …
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Hotel Indigo London - Tower Hill, an IHG Hotel
Responded Jan 19, 2023
Hello Adam H, Thank you for banking on our hotel for your travel needs and for taking the time to write a review of your recent stay! I am pleased with your kind comments towards our hotel staff. However, I'm sorry your stay didn't cut it due to the issues you've encountered that prevented you from completely enjoying your visit. Your experience should be effortlessly authentic. I shared your comments with hotel management, and I'm certain that they'll look into addressing the issues you raised so they won't occur again. We hope you'll give us another try, and we'll make things right on your next stay with us! Best regards, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose this hotel because of the location between two tube stops. The front desk staff was very inviting and helpful, We happened to be there after the Queen had died and many roads from Heathrow into the city were closed, so our driver took various roads to get us to where we were going. There were six of us, so we had three rooms. the rooms were clean, the room was fairly large. a big bathroom (shower did not have great pressure or really hot water. There was really no place to place your clothes when you went to take a shower. You had to ask for room service, as they did not come up on their own. I think they were very short staffed. This seems to be a problem in the US also. There is a small cafe on the first floor and they were traing several people while we were there, but they were very nice. We actually wanted to see The Skygarden first, and it is only a 15 minute walk from the hotel. One of the reasons we chose it. The Tower of London is about a 20 minute walk.The two tube stops made it super convenient. We generally use Aldage as it was about a 8-10 minute walk. Tower of London Bridge was about a 15 minute walk.…
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Two nights in a King size executive room (#206) for a business trip. Perfect location. Kind front-desk staff. Clean but freezing room. No heating either in the bedroom (was out of order, got repaired later) or bathroom (had been turned off). It took a long time to see the temperature rise. The "Bath" room had no bath only a shower, not powerful enough. Furthermore, the layout was inconvenient (no space to store personal items near the sink, etc.). Some noise coming from the street (room overlooking India / Minories corner). Daily room cleaning is on-demand only, somehow strange as this service is included in the daily price... Free minibar with acceptable offerings. I did not try the restaurant, only opened for breakfast (had been warned). Overall, an average stay.
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Date of stay: December 2022Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Hotel Indigo London - Tower Hill, an IHG Hotel
Responded Jan 4, 2023
Hello Eric_Beylon, We appreciate you choosing to stay with us and taking the time to provide us with a review! I'm sorry to read about the issues you encountered on your most recent visit. We work hard to make sure that guests who stay with us have a nice time and are comfortable. I shared your comments with hotel management, and your feedback will help us improve future guests' experiences. Thank you for allowing us the chance to host you, and we hope you will consider staying with us again! Safe travels, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stunning room, four poster bed, very spacious. Immaculately clean. Great location just near Tower Bridge. Plenty of places to eat nearby and a few minutes from 2 tube stations. Staff extremely helpful and attentive. Would definitely stay here again.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: You can use Tower Hill tube station as well as Aldgate. Not much difference in distance. The Thai...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
lovefoodyorkshire wrote a review Oct 2022
Upper Poppleton, United Kingdom25 contributions1 helpful vote
Fantastic and Comfy bed made a great nights sleep. Shower was powerful. Nice touches with the nespresso coffee. Loved the breakfast too. 5 stars for me.Location brilliant. Only comment would be a fresh milk would be am great touch in the minibar.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed here for four nights. The hotel is conveniently situated for tube and DLR travel and although just minutes from busy Tower Bridge was in a quiet location. The room and bathroom were a good size and were spotlessly clean with quality bed linen, toiletries and towels. There was a fridge with complimentary snacks as well as tea/coffee making facilities. We checked in early and left our luggage as the room wasn't ready, and on our return found the cases had been taken to the room, which was a nice touch. Reception was friendly and efficient. We would definitely recommend this hotel and the area itself for a London stay.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Great cafe for breakfast towards Aldgate - turn right at top of street.
St Katherine's Dock is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Lovely hotel, stayed one night on points, had an upgrade to the 7th floor, nice room, big bed, nice enough bathroom, shower not the best, very high up and poor stream. Shame you can’t open the door and go out onto the decking to sit, would have been lovely. Restaurant and bar shut apart from breakfast so didn’t use. Very near Aldgate and Tower Hill tube stations. Had a nice stroll across Tower Bridge in the morning. Well placed would recommend.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$183 - $291 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonEast End / East London / City of London
NUMBER OF ROOMS
49
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Claim Your ListingHOTEL INDIGO LONDON - TOWER HILL, AN IHG HOTEL $131 ($̶2̶2̶4̶) - Updated 2023 Prices & Reviews - England
Frequently Asked Questions about Hotel Indigo London - Tower Hill, an IHG Hotel
Which popular attractions are close to Hotel Indigo London - Tower Hill, an IHG Hotel?
Nearby attractions include Axeperience (0.1 miles), AIM - Revolutionary Escape Rooms (0.3 miles), and Swingers - City (0.2 miles).
What are some of the property amenities at Hotel Indigo London - Tower Hill, an IHG Hotel?
Some of the more popular amenities offered include free wifi, reduced mobility rooms, and facilities for disabled guests.
Which room amenities are available at Hotel Indigo London - Tower Hill, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo London - Tower Hill, an IHG Hotel?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
What are some restaurants close to Hotel Indigo London - Tower Hill, an IHG Hotel?
Conveniently located restaurants include Nora Cafe, Devine Restaurant Coffee Bar, and Pizza Union Aldgate.
Which languages are spoken by the staff at Hotel Indigo London - Tower Hill, an IHG Hotel?
The staff speaks multiple languages, including English, Russian, Thai, Polish, Romanian, and Czech.
Are there any historical sites close to Hotel Indigo London - Tower Hill, an IHG Hotel?
Many travelers enjoy visiting Churchill War Rooms (2.4 miles), Tower of London (0.3 miles), and Houses of Parliament (2.3 miles).
Is Hotel Indigo London - Tower Hill, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.