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Best Western Seraphine Kensington Olympia Hotel

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Traveler (111)
Room & Suite (162)
Dining (24)
Overview
  • Excellent22%
  • Very good40%
  • Average23%
  • Poor9%
  • Terrible6%
Travelers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Multilingual Staff
Laundry Service
Housekeeping
4 Star Hotel
All hotel details
Rooms
Apr 29Apr 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (476)
There are newer reviews for Best Western Seraphine Kensington Olympia Hotel
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All reviewshigh streetcarphone warehousecontinental breakfastrooms are smallboiled eggsthe royal albert hallsingle roomyogurtrain showertube stationcold meatsreception areafirst floorjunior suitefive minute walkcouple of nightsan overnight stay
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21 - 25 of 332 reviews
Reviewed November 2, 2017 via mobile

Hotel easy to find, five minute walk from the tube station. Staff friendly and very welcoming. Rooms bit very big but clean and has everything i you need, bathroom nice with a powerful shower. Breakfast good and plenty of variety, although the space is small...More

1  Thank Tracy S
Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded November 5, 2017

Dear Guest Thank you for your wonderful review of our hotel and we do look forward to welcoming you back soon. Regards Ronnie Cherian

Reviewed October 11, 2017 via mobile

Is just me or is it VERY WORRYING that on arrival at this hotel they will not let you check in without taking a copy of your photo ID?? They now have my photo, address and date of birth!! I had to give a credit...More

Thank Lee T
Response from Showst3r, General Manager at Best Western Seraphine Kensington Olympia HotelResponded October 13, 2017

Dear Guest Thank you for your feedback and do apologise if we did not meet your expectations. As a London hotel and just as an additional layer of security we take details of all guest staying including their id in case there any incidents relating...More

Reviewed October 4, 2017

A great place to stay on Kensington High Street - location, location, location. Yes the room was small but it was clean and had all you needed. The breakfast was all you needed to start the day, bathroom had a good shower. The staff were...More

Thank RossSL
Response from Ronnie C, General Manager at Best Western Seraphine Kensington Olympia HotelResponded October 18, 2017

Dear Guest Thank you for your honest feedback and I was very pleased to note that not only did you enjoy your stay but that you would once again choose us on your next visit. Warm regards Ronnie Cherian

Reviewed September 27, 2017

Stayed here recently and was really disappointed. We were in room at the front. There was an extra window on the inside (presumably trying to be double glazing) but definitely not keeping the traffic noise out either during the day or at night. The aircon...More

Thank lillibot
Response from Ronnie C, Manager at Best Western Seraphine Kensington Olympia HotelResponded September 28, 2017

Dear Guest, Thanks for sending us your review, we are sorry to learn that our hotel didn't meet your expectations, We request all our guest to bring all concerns in our notice so we can rectify them as soon as possible. We wish if you...More

Reviewed September 25, 2017

Great location - walking distance to the Highstreet Kensington train station, Waitrose, Boots, Cafe Nero, Starbucks, Marks and Spencers, H&M, TK max, Uniqlo, etc. Rooms are small but clean and comfortable. However, Room 110 needs aircon cleaning as you can see the dust through the...More

1  Thank kissetdg2016
Response from Ronnie C, Manager at Best Western Seraphine Kensington Olympia HotelResponded September 28, 2017

Dear Guest, Thank you for your feedback and I am really pleased that you enjoyed your stay with us. The team and I look forward to welcoming you back. Regards Ronnie Cherian

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Details
Price range
$118 - $243 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
$118 - $243 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveler (111)
Room & Suite (162)
Dining (24)
Amenities (15)
Questions & Answers
Ask a question
Tara P
June 2, 2017|
AnswerShow all 5 answers
Response from Ronnie C | Property representative |
Yes of course and we look forward to welcome you . regards ronnie
0
Votes
des h
May 18, 2017|
Answer
Response from nsalinas2017 | Reviewed this property |
You walk next door and eat there. Who said anything about a kitchen or bar? It was what I thought about this hotel. Good place and food for the night.
0
Votes
kerry452
March 14, 2017|
AnswerShow all 4 answers
Response from Ronnie C | Property representative |
Dear Guest Thank you for your enquiry and the earliest check in will be 2 pm but in case we do have the availability we will be happy to check you earlier. Regards Ronnie
0
Votes
Room Tips
"executive double"
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"As the hotel is located on High Street, best to take rooms facing the back."
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"The tip is don't use this 'hotel', its too dear for what it offers."
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"Request for rooms near the front desk for stronger wifi."
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