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My partner and I stayed here for a 3 night stay. Had some problems at first due to the allocated room not locking but the staff were incredibly helpful and upgraded us for free to a suite due to this issue.
The breakfast had a...More
Thank Simone C
Thank you for staying at our Hotel and for leaving a review. We are very happy to hear that you enjoyed your stay with us and that the room were comfortable and clean.
I will forward your comments to the management regarding the...More
This hotel was centrally situated. The room was very small but had everything you needed for one night. Shower only, but excellent one. Hand basin a bit cramped. Breakfast was included and a nice bonus. The entrance has very steep steps but we soon found...More
Thank you for staying at Best Western Seraphine Kensington Olympia Hotel.
We value your comments and I would welcome the opportunity to discuss in greater details your experience and learn how we could do things better for you.
Thank you again for your...More
We received a warm welcome and the friendliest service from Aranit on reception, that alone was worth the 5 star rating! The hotel is nice and central and reasonably priced, and although the room was not large it was tastefully decorated, and as other reviewers...More
We were very happy when we read your comments about your stay at Best Western Seraphine Kensington Olympia Hotel.
You have made us feel good and happy that you had enjoyable stay with us. This comments will encourage us to do more and...More
i stayed in the hotel for 5 days. i got a good price for around 80 euros per night b-b but the name hotel isnt accurate for this property. its more like apartments with 24 hour reception than hotel. in a tiny type old building...More
1 Thank Nasos M
Thank you for your review. We are truly sorry to hear how disappointed you were with your stay with us.
We apologize that the hotel did not meet your expected standards but we will definitely use your feedback for improvements.
I stayed in the hotel for 3 nts at the beginning of November 2016. I have been asked at the reception desk for my credit card and 10 Pounds have been "Held" as a security deposit. These 10 Pounds have never been returned back to...More
1 Thank Svetlana S
Response from LIMLondon, Manager at Best Western Seraphine Kensington Olympia Hotel
Thank you for staying at our hotel, we really appreciate it. I am really sorry to hear that the £10 pre-authorisation has not gone back into account.
Please note, our hotel does not and will never charge any pre-authorisation or payment without guest...More
$125 - $246 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Smoking rooms available ,
Number of rooms
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United Kingdom >
Kensington and Hyde Park
Also Known As
Best Western Seraphine Kensington Olympia Hotel London, England