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BEST WESTERN Seraphine Kensington Olympia Hotel

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BEST WESTERN Seraphine Kensington Olympia Hotel
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336 Reviews from our TripAdvisor Community

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Showing 245: English reviews
London, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

We had booked the Kensington Olympia based on reviews online - £130 for a standard double. It was an important and busy Graduation day and we were looking forward to getting to our hotel to unwind. However, when we arrived we were greeted by a less than friendly receptionist saying "are you sure you have the right hotel?!". Of course... More 

Review collected in partnership with Amoma.com

Helpful?
Thank justjenn0
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest We are very sorry if you did not have good experience at our hotel this time. Please note most of our booking come straight into our system and we don't have to put them manually. Your booking it did not come as there was fault between your agent and our room channel manager. Our reception team have tried... More 

Chepstow, Wales, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

To explain in more detail, a twin room was booked for myself and a friend but upon arrival we were told that the Kensington location did not contain ANY twin rob oms. The "Sister" hotel was suggested in Hammersmith, which had a double room with an extra sofa bed. Reluctantly the latter choice was accepted, as cancellation was not an... More 

Helpful?
Thank F1owertot
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Ruth, Thank you for staying at Best Western Seraphine Hotels. As you know your booking was done through GTA, they know that we don’t have twin rooms available in the Hotel. You did book double executive room but requested to have a twin room, because we did not have twin rooms available we suggested you to go at our... More 

Travelers are raving about these London hotels

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We visited London in May, and stayed at Best Western Seraphine Kensington Olympia Hotel. Despite Best Western is a chain, it had the feel of a small European hotel, and we loved it. The decor isn't upscale but it's clean, funkily decorated, and we enjoyed coming down to a free (and very nice) Continental breakfast every day and watching the... More 

Helpful?
Thank Vallerie M
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest, We were very happy when we read your comments about your stay at Best Western Seraphine Kensington Olympia Hotel. You have made us feel good and happy that you had enjoyable stay with us. This comments will encourage us to do more and provide even better service to our customers so that they can have good memories and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Horrible hotel, reception staff barely looked at us when we checked in! There no smiley faces. It's meant to be 4 star. I'd be hard pushed to give it a 3 star. I paid extra for an executive double room for a bit more space and a double bed but still got two beds pushed together! We also had a... More 

Helpful?
Thank scott e
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest Thank you for your stay at Best Western Seraphine Kensington. We are very sorry that your experience at our hotel did not reach your standards. We will take your review for consideration and try make improvements for the future. Regards Management Team More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 3, 2016

Very small rooms, however the guest relations man Armit was absolutely fantastic! So helpful made our stay a delight what a gem for the hotel keep up the fantastic work There are two hotels with the same name on the same street which was confusing therefore I hope this is the correct one

Helpful?
Thank Samantha W
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest Thank you for staying at our Hotel, we do really appreciated. Please note our rooms comply with Best Western standards and they have got everything you need. However, we are sorry if we did not meet your expectation this time. Best Regards Hotel Management team More 

Edinburgh, United Kingdom
Level Contributor
157 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed May 24, 2016

Location is excellent - Kensington High Street - great for shopping - close to the Albert Hall and Hyde Park. Very small room and you either have to suffer the heat or the noise of the aircon all night. The place needs a good clean - hair in the shower etc. Staff are OK. The place is a bit of... More 

Helpful?
Thank stallion20000
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest Thank you for your comments, we really appreciate your feedback and we always try to improve our service as best as we can. Please note, our hotel is 15 min from Royal Albert Hall and 30 walk to Hyde Park. I hope you are giving comments to the right Hotel. Best Western Seraphine Kensington Olympia is 4* accommodation... More 

Leeds, England, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
4 of 5 stars Reviewed May 21, 2016 via mobile

This hotel is in a brilliant location - just off the High Street in Kensington. It's actually not that easy to find in the dark - it's above Nandos (but you wouldn't know it once you're inside). The rooms really are teeny but pretty well equipped with nice toiletries, hairdryer, biscuits, and even a speaker for a smartphone - so... More 

Helpful?
Thank Stella S
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest Thank you very much for the review, we truly appreciate your compliment and we value your opinion. We hope to have you back at our hotel. Best Regards Management team More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 17, 2016 via mobile

I was in Europe and decided to extend my stay to help my 19 year old daughter to settle into a summer exchange program. The hotel is convenient to tube. Quaint old building. It is not fancy but clean, friendly staff and very reasonably priced. I loved opening my window onto Kendington High Street.

Helpful?
Thank susan c
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest Thank you very much for the review, we truly appreciate your compliment and we value your opinion. We hope to have you back at our hotel. Best Regards Management team More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks Holland Park and is in the vicinity of Kensington Palace and Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Art galleries, the Natural History and Science Museums, Hyde Park, Buckingham Palace and The Royal Albert Hall are just a few of the many attractions which are located within walking distance of the hotel. The hotel is very close to Olympia and Earl’s Court Exhibition Centres. All guests staying at the hotel get free entrance to the Connoisseur Casino, which is located near the hotel. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with bath or shower, IPOD docking system, TV Entertainment system, Tea & Coffee Making facilities, air conditioning, telephone, triple glazed windows, desk, electronic door locking, opening windows and hair dryer. ... more   less 

Additional Information about BEST WESTERN Seraphine Kensington Olympia Hotel

Address: 225 Kensington High Street | Kensington, London W8 6SA, England
Location: United Kingdom > England > London > South Kensington
Price Range: $131 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Seraphine Kensington Olympia Hotel 4*
Number of rooms: 17
Reservation Options:
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BEST WESTERN Seraphine Kensington Olympia Hotel London, England
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