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BEST WESTERN Seraphine Kensington Olympia Hotel

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BEST WESTERN Seraphine Kensington Olympia Hotel
BEST WESTERN Seraphine Kensington Olympia Hotel
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341 Reviews from our TripAdvisor Community

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Showing 249: English reviews
1 review
2 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel for one night and that was enough. Upon arrival the hotel seemed perfect it was small and in the right location however, staff were not overly welcoming and seemed to just be rushing to check us in even though we were the only ones there. The lift was explained to us in the most complicated... More 

Helpful?
Thank Paige T
LIMLondon, General Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest Thank you for staying at our hotel and for your review. I am really sorry if we did not meet your expectation this time. To be honest we are extending our hotel for 5 rooms and the smell it could have came from the extension or Nandos restaurant which is on the ground floor. We always make sure... More 

Palma de Mallorca, Spain
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Poor quality rooms, terrible bathroom all rusty , shower sprinkling the whole bathroom, sheets too small for bed , no wifi even afterasing 10 times ...endless list of no go. We arrived for the graduation of our daughter who lives near by, Already the room was very small , couldnt even walk around the bed yet put a suitcase somewhere,... More 

Helpful?
Thank vivian3108
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest Thank you for staying at our hotel and leaving a review. we will take your review into consideration and we will use it for improvements. We apologize that the hotel did not meet your expected standards but we will definitely use your feedback for improvements. Kind Regards Management Team More 

Travelers are raving about these London hotels

Birmingham
Level Contributor
62 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

2nd visit to this hotel. Rooms are small however they are clean and comfortable, WiFi and a basic breakfast is included, the staff were friendly and welcoming. Kensington high Street tube is 5 minutes walk away. We will return.

Helpful?
Thank sayxs
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest, Thank you for staying at our Hotel and for leaving a review. We are very happy to hear that you enjoyed your stay with us and that the room were comfortable and clean. I will forward your comments to the management regarding the staff being friendly and welcoming so that they can be rewarded for their effort to... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I booked this room for an overnight stay in London as it was convenient for where I was visiting. My single room as small, but well presented and contained toiletries and a decent shower... A must have! It was just a room to sleep in and worked well and the breakfast was a bonus too!

Helpful?
Thank Ellie H
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest We are happy to know that your stay with us was satisfactory and that our hotel was close to the places you wanted to go. We are investing and doing more improvements at the hotel and hopefully next time you came to stay with us your stay would be a wonder stay. Hoping to see you again soon... More 

Azambuja, Portugal
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel was clean. The rooms were relatively small (as expected of a hotel in this area of London) but well-equipped. There are elevators to help people with disabilities or large luggage.There were a couple of minor issues with a lock and a light bulb, but they were quickly solved. We stayed as a group of 17 on a field... More 

Helpful?
Thank humber2lopes
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest Thank you for your review, we are happy that your stay with us was OK and that the facilitates of the hotel, the service and the staff were amazing for you and your group. Your comments encourages us to do more and make sure your stay with us is always great Hopefully we will see you soon again... More 

London, United Kingdom
2 reviews
2 of 5 stars Reviewed July 16, 2016

We had booked the Kensington Olympia based on reviews online - £130 for a standard double. It was an important and busy Graduation day and we were looking forward to getting to our hotel to unwind. However, when we arrived we were greeted by a less than friendly receptionist saying "are you sure you have the right hotel?!". Of course... More 

Review collected in partnership with Amoma.com

Helpful?
Thank justjenn0
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest We are very sorry if you did not have good experience at our hotel this time. Please note most of our booking come straight into our system and we don't have to put them manually. Your booking it did not come as there was fault between your agent and our room channel manager. Our reception team have tried... More 

Chepstow, Wales, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 10, 2016

To explain in more detail, a twin room was booked for myself and a friend but upon arrival we were told that the Kensington location did not contain ANY twin rob oms. The "Sister" hotel was suggested in Hammersmith, which had a double room with an extra sofa bed. Reluctantly the latter choice was accepted, as cancellation was not an... More 

Helpful?
Thank F1owertot
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Ruth, Thank you for staying at Best Western Seraphine Hotels. As you know your booking was done through GTA, they know that we don’t have twin rooms available in the Hotel. You did book double executive room but requested to have a twin room, because we did not have twin rooms available we suggested you to go at our... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 2, 2016

We visited London in May, and stayed at Best Western Seraphine Kensington Olympia Hotel. Despite Best Western is a chain, it had the feel of a small European hotel, and we loved it. The decor isn't upscale but it's clean, funkily decorated, and we enjoyed coming down to a free (and very nice) Continental breakfast every day and watching the... More 

Helpful?
Thank Vallerie M
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest, We were very happy when we read your comments about your stay at Best Western Seraphine Kensington Olympia Hotel. You have made us feel good and happy that you had enjoyable stay with us. This comments will encourage us to do more and provide even better service to our customers so that they can have good memories and... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 22, 2016 via mobile

Horrible hotel, reception staff barely looked at us when we checked in! There no smiley faces. It's meant to be 4 star. I'd be hard pushed to give it a 3 star. I paid extra for an executive double room for a bit more space and a double bed but still got two beds pushed together! We also had a... More 

Helpful?
Thank scott e
LIMLondon, Manager at BEST WESTERN Seraphine Kensington Olympia Hotel, responded to this review

Dear Guest Thank you for your stay at Best Western Seraphine Kensington. We are very sorry that your experience at our hotel did not reach your standards. We will take your review for consideration and try make improvements for the future. Regards Management Team More 

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Staying in South Kensington

Neighborhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Bar/Lounge
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks Holland Park and is in the vicinity of Kensington Palace and Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Art galleries, the Natural History and Science Museums, Hyde Park, Buckingham Palace and The Royal Albert Hall are just a few of the many attractions which are located within walking distance of the hotel. The hotel is very close to Olympia and Earl’s Court Exhibition Centres. All guests staying at the hotel get free entrance to the Connoisseur Casino, which is located near the hotel. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with bath or shower, IPOD docking system, TV Entertainment system, Tea & Coffee Making facilities, air conditioning, telephone, triple glazed windows, desk, electronic door locking, opening windows and hair dryer. ... more   less 

Additional Information about BEST WESTERN Seraphine Kensington Olympia Hotel

Address: 225 Kensington High Street | Kensington, London W8 6SA, England
Location: United Kingdom > England > London > South Kensington
Price Range: $113 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Seraphine Kensington Olympia Hotel 4*
Number of rooms: 17
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BEST WESTERN Seraphine Kensington Olympia Hotel London, England
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