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The Cumberland Hotel

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Traveler (2415)
Room & Suite (213)
Videos (1)
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Hotel direct offer!Dinner Special: Indulge in a delicious 2 course dinner from SOUND Cafe
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#142 of 1,170 hotels in London
Location
4.8
Cleanliness
4.3
Service
4.3
Value
4.2
Travelers' Choice
Situated in the heart of central London, right at Marble Arch, where Oxford Street meets Park Lane, and just a stone’s throw away from Hyde Park, The Cumberland Hotel amplifies the city's vibrant musical tapestry. Comfort, style, and award-winning design are what you'll find alongside our 900 luxurious rooms and modern facilities, guests can enjoy SOUND London – our premier live entertainment and dining destination. Enjoy the best of American-inspired cuisine, alongside nightly live music from London’s top talents. You’ll have prime access to top shopping destinations, world-renowned museums, and iconic landmarks, with a London Underground station at our doorstep. Experience the pulse of London with us.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Center with Internet Access
Conference facilities
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Special diet menus
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Spanish, Arabic and 7 more
Hotel links
Special Offer:Family Package - Includes 20% off room, dinner and kids goody bag.
4.5
3,456 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Cumberland Hotel stands out for its vibrant, music-themed atmosphere, complete with live performances that immerse guests in a dynamic experience, although some guests find it a bit noisy. Its cleanliness receives high marks, with spotless rooms and diligent housekeeping, despite occasional lapses. The hotel's location is a hit, situated centrally near shops and landmarks, with easy access to Marble Arch tube station and Hyde Park. While the exceptional amenities, including the Rock Royalty lounge, and the attentive service earn praise, some visitors question the value, pointing out the premium pricing and rooms that sometimes fall short of expectations.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Outstanding
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3456Reviews74Q+A100Room tips
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Melchior P wrote a review Today
1 contribution
Very convenient location. Excellent, spacy rooms. Staff - very friendly, helpful and creative. There is no issue they could not assist you with. I definitely recommend! Thanks to Aneta for a warm and supportive welcome at the reception. And the fitness studio - cost but with all the stuff you need to open a day with a good training session! I will visit the Cumberland again!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: Enjoy the stay. You can go for a nice run in Hyde park.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gaynor C wrote a review Nov 2023
Warrington, United Kingdom38 contributions
Hotel's Favorite
We used this hotel as our base when visiting the Abba concert. Proximity to the tube station and Oxford St was a bonus. Everything you need in a hotel is here. Entertainment sports bar relaxing areas to sit fab restaurant serving breakfast fit for kings
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded Nov 22, 2023
Dear Gaynor, Thank you for your kind words about your recent stay at The Cumberland during your London adventure to see ABBA Voyage! We're thrilled to hear that our proximity to the Marble Arch Underground station and the shops on Oxford Street added to the convenience of your stay. It's wonderful to know that you found everything you needed in our hotel, from the nightly live acts and sports offered at SOUND Café and Sports Bar to the relaxing areas and the fabulous breakfast room. We hope to be welcoming you back soon for another rockin' stay soon! Kind regards, Guest Services The Cumberland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jane L wrote a review Yesterday
New York City, New York3 contributions
This is my second time at Cumberland. This time I came with my family. My husband loves the live music. We’re family from Sweden and I can say that this is one of the most hospitable hotel i stayed in London. Special shout out to ‘Venuz’ who check us in and made us feel very welcome.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Be careful with pick pockets around.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nick C wrote a review Yesterday
London, United Kingdom3 contributions
Nice clean well maintained comfortable rooms. Pleasant hotel retaining many of its recent Hard Rock days features keeping it fresh but still quite classy / not feeling like a budget hotel (which it’s not of course!). Helpful pleasant staff.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded yesterday
Dear Nick C, Thank you for your outstanding review and giving us 5 star rating! We are happy to hear you had an amazing time and you were impressed with our amplified customer service from start to finish. The Cumberland Hotel band members love to make every guest's stay legendary and it sounds like we gained a new fan! Thank you for being our guest and we hope to build upon the memories made on your next trip to the area. Kind regards. Guest Services The Cumberland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abdullah K wrote a review Yesterday
1 contribution
its first time and one of the stuff his kind he help me with checkinn his name ( aiken ) hes just keep smiling and saying hello and welcome i well cameback to the hotel for this reason friendlly staff i should tell my friends about this nice experience
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: thanks for aiken nice stuff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded yesterday
Dear Abdullah K, Thank you for taking the time to leave your feedback about the fabulous experience you had here at The Cumberland Hotel. The amazing service provided by Aiken is what makes every visit a memorable one, so we are glad that he pulled out all the stops for your visit. We can't wait to have you back for another fun and energy. Until we meet again stay safe! Kind regards, Guest Services The Cumberland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Excursion34461197399 wrote a review Feb 25
1 contribution
I would like to express appreciation to Meski, concierge, for my stay on Feb.6 and 7, 2024. She was a wealth of information about the history of the Cumberland and a joy to talk with. Meski was so helpful in making reservations for meals and tours. After making reservations she organized all the papers for me! She made my trip so easy and enjoyable. Meski is a great member of the Cumberland staff!
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Date of stay: February 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded yesterday
Dear Excursion, Thank you for the kind words on your recent stay with us at The Cumberland Hotel. We're over the moon to hear that our concierge superstar, Meski, helped you make the most of your trip, with reservations for brilliant tours and delicious restaurants, all with a smile and some titbits about the amazing rock and pop history we have here at The Cumberland. We hope to be welcoming you back again soon, for another stay that is off the charts! Kind regards, Guest Services The Cumberland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ZsofiaK wrote a review Feb 25
Budapest, Hungary52 contributions
+1
Stylish but a bit small room, comfy bed, nice shower- however it's a pity that u cannot move the shower head up or down Had problem with the lights, but they fixed it quickly The view is quite poor though Have to wait a lot for the elevator Quick and easy check out All in all pleasant stay
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 2 days ago
Dear Zsofia, Thank you for taking the time to share your recent experience at our hotel. We appreciate your honest feedback, and we are delighted that you enjoyed our perfect location in the beating heart of London, attentive customer service, comfortable beds, and calming showers. We understand your observations about the room size and the view not exceeding your expectations. We offer a variety of room types to cater to diverse preferences, some of which come with views of Hyde Park, Park Lane or Oxford Street. If you wish to upgrade to one of our Gold King Park View rooms, please let us know next time, and we will be happy to help, subject to availability. We sincerely apologise for the inconvenience caused by the immovable showerhead and the issue with the lights. We appreciate your understanding of our team's prompt resolution of these concerns. We take pride in providing seamless experiences for all our guests, and your feedback helps us identify areas for improvement. We acknowledge your point about the wait times for the elevator during peak hours. Whilst we are committed to ensuring a smooth and efficient experience for all our guests, we need to factor this against ensuring the hotel is safe and secure. However, we are happy to hear that you found the check-out process quick and easy. Thank you again for choosing our hotel and for sharing your review. Your feedback is valuable as it helps us continuously improve and provide exceptional service for all our guests. We hope to welcome you back in the future and provide an even more memorable experience that hits 5 stars! Kind regards, Guest Services The Cumberland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Saud A wrote a review Feb 25
Beirut, Lebanon3 contributions
Very good hotel nice location the room is big and the staff are very friendly especially Mr Aiken on the reception he was very helpful I have been arriving very early but they let me in to the room they is newly furnished and updated with nice modern furniture
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: There very nice family room I have booked two rooms each rooms can take 4 persons there is nice...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 2 days ago
Dear Saud, Thank you for taking the time to share your recent experience at our hotel with such enthusiasm. We are delighted to hear that you enjoyed our convenient central London location, particularly its proximity to the beautiful Hyde Park, the spaciousness and modern furnishings and amenities of your room, and the friendly and helpful service provided by our team, especially Aiken. We appreciate you mentioning Aiken's assistance with your earlier arrival and his contribution to your positive experience. It is our sincere commitment to ensure all our guests receive exceptional service and a comfortable stay. Thank you again for choosing our hotel and for sharing your review. We look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Guest Services The Cumberland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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swoose655879 wrote a review Feb 25
Preston, United Kingdom1 contribution
The location is perfect Staff especially Desmond in backstage But the bathroom in 3049 needs some attention and for the price should be much better but the overall experience was vert good the WiFi could do with improving
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 2 days ago
Dear Swoose, Thank you for taking the time to share your recent experience at The Cumberland Hotel with us. We appreciate your kind words about our perfect location and the excellent service you received from Desmond in Backstage. We are always thrilled to hear when our team members go above and beyond to make our guests feel welcome. We understand your concerns about the bathroom and the Wi-Fi connection. We sincerely apologise if these fell short of your expectations, as we strive to provide a consistently high level of comfort and convenience for all our guests. I will forward your comments on to our maintenance team to ensure that your feedback is addressed promptly. We appreciate you bringing these issues to our attention, as it allows us to continuously improve our offerings and ensure that every guest enjoys a truly superstar stay. We value your feedback and hope you will consider giving us another opportunity to demonstrate our commitment to providing an unforgettable experience. Thank you again for choosing our hotel. We look forward to welcoming you back soon. Kind regards, Guest Services The Cumberland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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apayne955424 wrote a review Feb 24
1 contribution
Recently stayed for 3 nights for sightseeing around London. The hotel was excellent, great facilities, staff, and perfect location for moving around London. It is also extremely family friendly with nightly entertainment in the restaurant. The breakfast was really good with a great selection to choose from. Overall a very good hotel and definitely one I would visit again.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 2 days ago
Dear Apayne955424, Thank you for choosing to stay with us during your recent visit to London! We're thrilled to hear that you found our hotel excellent and that you enjoyed our facilities, staff, and convenient location. It's fantastic to know that you appreciated our family-friendly atmosphere and the nightly entertainment in the restaurant. We're also pleased that you enjoyed our breakfast selection. Your kind words mean a lot to us, and we would be honored to welcome you back for another enjoyable stay in the future! Kind regards, Guest Services, The Cumberland
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$198 - $312 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hard Rock Hotel London
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
900
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE CUMBERLAND HOTEL - Updated 2024 Prices & Reviews (London, England)

Frequently Asked Questions about The Cumberland Hotel
Which popular attractions are close to The Cumberland Hotel?
Nearby attractions include Frameless (0.05 miles), Animals in War Memorial (0.2 miles), and London Shopping Tours (0.3 miles).
What are some of the property amenities at The Cumberland Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Cumberland Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Cumberland Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Cumberland Hotel?
Yes, parking is available to guests.
What are some restaurants close to The Cumberland Hotel?
Conveniently located restaurants include Steak And Lobster Marble Arch, SOUND Cafe, and TOKii.
Are there opportunities to exercise at The Cumberland Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Cumberland Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Cumberland Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Cumberland Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to The Cumberland Hotel?
Many travelers enjoy visiting Houses of Parliament (1.8 miles), Churchill War Rooms (1.5 miles), and Tower of London (3.6 miles).