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Hard Rock Hotel London

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Great Cumberland Place, London W1H 7DL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (551)
Room & Suite (186)
Dining (59)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel London
Updated 07/20/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#466 of 1,174 hotels in London
Location
Cleanliness
Service
Value
Drawing on the legacy of the greats who stayed here in decades past - and an inspiration to those who are yet to write their own story - the Hard Rock Hotel London stands alone as a haven for music lovers and cultural explorers everywhere. Built in one of London’s most central locations - on the corner of Oxford Street and Park Lane - the hotel puts guests just steps away from the very best England’s capital has to offer. The area’s chic boutiques, world- famous department stores and legendary nightlife are matched only by its historic West End theatres and the glorious green spaces of Hyde Park. Catering to the needs of both business and leisure travellers, Hard Rock Hotel London will boast 900 stylish rooms and suites, together with two vibrant bars and a lively Hard Rock Cafe®. Guests seeking the ultimate experience will have the opportunity to take their London stay to another level by becoming Rock Royalty®.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Wifi
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Wine / champagne
Banquet room
Meeting rooms
24-hour security
Concierge
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Arabic and 8 more
739Reviews34Q+A65Room tips
Traveler rating
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Popular mentions
Daydream788959 wrote a review Yesterday
Cumbria, United Kingdom1 contribution
Ok I don't normally do reviews but when the staff make your experience overwhelming then it gives me a kick in the a@@ to make a review. My fiancee and I are in our late 50s and we booked the Thistle Hotel for 4 nights. We had booked 2 shows as soon as London opened its doors. Tracy then advised that our booking had been moved from the Thistle to the Hard Rock. This concerned 2 late 50 Yr olds BUT the shows and train tickets couldn't be changed. However as soon as we arrived the check in was great Roadie was excellent in sorting the change over and check in with us on regular basis. Callus and Emmy in the bar area where exceedingly helpfull and friendly. The hotel does play loud music but TBH it lifts your mood and becomes enjoyable. The Hotel is tastefully decorated with some amazing music memorabilia. The hotel is exceptionally clean and we felt very safe. The prices are central London prices accept it or don't visit London. Hasten to add we will be back. Thanks to ALL the staff you are amazing
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Date of stay: July 2021Trip type: Traveled as a couple
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MattCharlotte_15 wrote a review Jul 23
London, United Kingdom127 contributions54 helpful votes
If this review was based on just us we would give it 5 stars, however we travelled with our dog as we thought the pet package advertised sounded great and for the £100 it cost us we hoped it would be worth it. It wasn’t and we’d rate it zero stars if we could. The website states that on arrival dogs will treated to sWAG bags at check in, we didn’t receive anything, in our room there was a little Beco ball worth £4.99 and some Beco poo bags (not really of interest to my dog!) but no sWag bad or edible treats. There was a food and drink bowl and dog bed in the room but the bed was more of a giant pillow and it didn’t get the approval from our dog haha. Dogs were not allowed in the bar areas, and there was no designated pet areas as stated on the website. There was also meant to be a pet room service menu but no sign of this either. So unfortunately the whole pet unleashed programme we felt was massively overpriced and extremely underwhelming. If we was not travelling with our dog however we would of rated the stay 5 stars, our room was upgraded from a classic to a superior room which was a lovely surprise. The room was very clean, the bed was very comfy and we had a great view of Marble Arch. Great location too.
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Date of stay: June 2021Trip type: Traveled as a couple
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shortlegs wrote a review Jul 22
Hull91 contributions29 helpful votes
First stay/visit to this Hotel. Check in/out smooth and quick. Friendly and helpful staff. Had a Rockstar Suite, lots of space, sitting room and separate bedroom with Kind size bed. Views over Hyde Park. Big bathroom with double shower and lovely roll top freestanding bath and wc, and there is also a further separate wc. Worked great for three adults as portable bed was placed in Sitting Room with its own wc facilities. Hotel is amazing, we spent a few hours sat at the circular bar drinking cocktails which were fab. Breakfast was excellent, good buffet selection and omlettes/waffles/pancakes all cooked fresh and brought to us as well. Location is excellent, 2 mins walk from Marble Arch Tube (landed at Kings Cross and were in Hotel in 15 mins). Will definitely return.
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: upgrade to a Suite - lovely size and great facilities
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ziggyb6 wrote a review Jul 21
Northampton, United Kingdom1 contribution
This was our first time staying at this hotel but we will be back. Amazing facilities, great life music and a brilliant breakfast. The room was spacious and the staff we’re all eager to help especially friendly with our children.
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Date of stay: July 2021Trip type: Traveled with family
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Response from Paul Knightley, General Manager at Hard Rock Hotel London
Responded 4 days ago
Dear Ziggyb6, It is exciting for all of us at Hard Rock Hotel London to know your first stay with us was all you wanted it to be! We are so glad to know you loved your specious room, live music, our scrumptious vast selection of breakfast and that your stay rocked. We all enjoyed having you as our guest and hope to see you and your family again very soon! Until we meet again stay safe! Paul Knightley General Manager
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sean wrote a review Jul 21
Hexham, United Kingdom1 contribution1 helpful vote
We booked an exec room for 3 nights and as a special treat we also booked the Rock Royalty. The room was excellent with a great view looking down the length of Park Lane and Marble Arch/ Hyde Park. The staff were informative and friendly and couldn’t do enough to make our stay special. The hotel location is perfect with Marble Arch tube station (central line) underneath the hotel with access to all tourist stuff really easy. We hired Boris bikes nearby and had a great day cycling around Hyde Park. We will certainly be staying again food was great and breakfast was excellent. The hotel is also at the west end of Oxford street so the girls were delighted and loved shopping.
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Hire Boris bikes and enjoy the openness of Hyde Park
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1 Helpful vote
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Response from Paul Knightley, General Manager at Hard Rock Hotel London
Responded 4 days ago
Dear Sean, Thanks ever so much for your fantastic, detailed review. We love hearing from our guests and it's always a pleasure knowing that we got it right! Filled with music, love, life, and our modern hotel amenities you'll love, the rooms and especially the Rock Royalty with a beautiful view of Marble Arch or Hyde Park makes for an out-of-this-world experience. We are glad you found our location ideal for perusing a great day out cycling around Hyde Park. It’s wonderful to receive such an evaluation as yours on our team and the wonderful service they provided. They are truly brilliant and I will certainly share your message with them as a reminder of what we do best. I hope we will have the opportunity to welcome you back again. Paul Knightley General Manager
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PRICE RANGE
$217 - $424 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Cumberland
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
900
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Frequently Asked Questions about Hard Rock Hotel London
Which popular attractions are close to Hard Rock Hotel London?
Nearby attractions include Wallace Collection (0.3 miles), Animals in War Memorial (0.2 miles), and Selfridges (0.3 miles).
What are some of the property amenities at Hard Rock Hotel London?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hard Rock Hotel London?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hard Rock Hotel London?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hard Rock Hotel London?
Conveniently located restaurants include Le Gavroche, Lanes of London, and The Italian Greyhound.
Are there opportunities to exercise at Hard Rock Hotel London?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hard Rock Hotel London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hard Rock Hotel London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel London?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to Hard Rock Hotel London?
Many travelers enjoy visiting Churchill War Rooms (1.5 miles), Tower of London (3.6 miles), and Houses of Parliament (1.8 miles).