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Room & Suite (2945)
Dining (373)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Park Plaza Westminster Bridge London
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#407 of 1,198 hotels in London
Location
4.8
Cleanliness
4.5
Service
4.3
Value
4.0
GreenLeaders Gold level
Situated opposite Big Ben and the Houses of Parliament, Park Plaza Westminster Bridge London places guests at the heart of central London. The London Eye, the London Aquarium and the city’s finest theatres, restaurants and bars are just steps away. The contemporary guestrooms and suites include large family-friendly Studio Rooms with bedroom, bathroom, kitchenette and living space with pull-out sofa bed. Enhanced amenities and extra space are on offer in the chic Penthouses and Suites. Dining options include Brasserie Joël, Ichi Sushi & Sashimi, 1WB Lounge & Patisserie and Primo Bar. The hotel also boasts a fitness centre with a 15-metre pool and Mandara Spa.
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Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Wifi
Paid wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
On-demand movies
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, French, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
143Restaurantswithin 0.3 miles
38Attractionswithin 0.3 miles
Contact
200 Westminster Bridge Road, London SE1 7UT England
Getting there
WaterlooUnderground4 min
EmbankmentUnderground10 min
Rental CarsSee rental cars from $25/day
23475Reviews539Q+A100Room tips
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Comfortable & relaxing atmosphere. Friendly staff & used app to contact for any queries. Excellent range for breakfast including freshly made omelettes made by the chefs with a choice of fillings. Lovely swimming pool and excellent spa facilities. Lovely views of Westminster from the lobby. Air conditioning- made our stay during a heatwave very comfortable. Staff helpful- including getting taxis during the rail strike.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
Stayed for Christmas l, arrive by train at Waterloo so the location is perfect for me, I was upgraded to a family suit which was extremely kind. The hotel feels high end without the high end price tag, the beds and pillows are extremely comfortable. The staff very helpful and friendly. The pool feels luxurious and is a great temperature. Breakfast was buffet style the plates were heated so your breakfast stayed warm and an egg station, so the eggs are cooked fresh to order, I personally would rather have everything cook to order, I’m sure that way there would be a lot less waste. I would like to see something happening in the area that used to be used for the executive lounge, I always liked to use it. It’s a great space with lovely views of Big Ben and Westminster bridge. Such a waste. My last three stop overs at this hotel left doubts about staying again, (July 21, the tennis event stopped us using the hotel to its full potential. August 21, there was an awful smell in our room, which I reported and was told someone from the hotel would contact me they didn’t. September 21, due to COVID restrictions the pool numbers are restricted which meant our party of seven on this occasion could not swim together as they couldn’t fit us in) but this time it redeemed itself, the hotel was clean, we felt welcomed, and I really enjoyed staying here for Christmas, I’m so glad I give it another chance.…
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
22 Helpful votes2 Reposts
Helpful
Response from CustomerService PPHE, Owner at Park Plaza Westminster Bridge London
Responded Dec 29, 2021
Dear Michelllechampers, thank you for taking the time to share your feedback. We are thrilled to hear about an amazing experience you had during your Christmas stay with the family and that you trusted us again. We hope your next stay will be also great. Best regards, Anna
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Great location, superb service from all departments. There's nothing to complain. Felt very welcomed and hsk staff were amazing. Amazing amenities and friendly staff. We will be definitely back. Xxxxxx
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Date of stay: August 2022Trip type: Traveled on business
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our third visit to this hotel and once again it didn’t disappoint. The location for us is a major factor in our choice, the vicinity to Waterloo, Westminster, Thames and West End are excellent. The hotel is very good quality, it’s large and busy but if you want to stay in London you have to accept that as a condition.
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Date of stay: August 2022
Value
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Location
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We have just returned from a one-night stay at the hotel and we were very disappointed. We paid a premium price (£460+), for a premium room with a view of Big Ben and the London Eye. The room (1287) was typically ‘compact’, but the view was indeed excellent. And the hotel is very conveniently placed for the attractions in that area of the city. But for the amount we spent we would have hoped that the room was at least cleaned properly. We wrote ‘Clean Please in the dust with our finger and I have a photograph to prove it. (The bathroom appeared ok.) We also had the audacity to ask for some real milk for our tea, which the room service agent admitted would have cost us £6 – instead we bought a bottle later from the M&S nearby for 85p. One robe between the two of us, and no slippers despite what the web site promises. But the low point of the stay was the breakfast the next day. Rather than serve this in a restaurant, they have converted one of their conference rooms three floors below ground level into a self-service canteen which can feed hundreds of ‘guests’ simultaneously. Comments. Orange juice not real. Put off the small bowls of fruit salad by the flies. Cooked breakfast reasonable. Coffee from a machine – had tea instead. Queued to get in. Queued to get food. Queued to get drinks. Depressing! The staff were friendly and working hard – but how the management can imagine that this is an acceptable way of feeding the guests is totally beyond me. If it was forced on them by the post pandemic staffing issues, then they should warn you before you book. And then to top it all, when I came to check out, there was a £4 charge for us storing our milk in the fridge. When I challenged this, they immediately admitted it was a mistake caused by the automatic sensor on the fridge and removed it. They clearly pride themselves on the on-line check-in, check-out and electronic room keys, but they seem to have forgotten the basics of what makes a good hotel! Won’t be back!…
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Date of stay: August 2022
Cleanliness
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Room Tip: Views excellent - rooms compact!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza Westminster Bridge London
Responded today
Thank you for your review, P8592MWmikeh. While I am happy that the view from your room and the hotel's location were to your liking, I apologise for the incidents during your visit. I wish we could turn things around when you were still with us. The management team reviews your feedback and will take appropriate action. We hope to have another chance to welcome you. Should you decide to visit us, please email us first. Kind regards, Natacha
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Stayed with our family of 2 adults 2 kids (5 & 8). Room was ready by 11am which really was helpful, we went to leave our bags but ended up fully checking in meaning we had the rest of our day to explore London. Room was perfect, comfy beds and superb little mini kitchen where we could store some cold wine and soft drinks. Bonus was the addition of swimming, even though the slot was only for 25 minutes it was perfect for a quick fun swim - particularly was it was 30 degrees outside. Breakfast was a winner ! The kids breakfast corner complete with toys/crafts was a happy surprise, and the fresh omelettes made to order was the star of the show. There was additional arts & crafts for kids in a suite beside reception - in addition to face painting - this was going on all summer. Location was great, being so very central meant we could nip back easily when little legs got tired. Overall, I can’t think of a better place to stay for families with young children, we will be back.…
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Date of stay: August 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is a lovely hotel in a fantastic central location. It does feel up market when compared with other options and the staff were friendly and helpful. There is one fundamental thing I'd change about this hotel though. Firstly, we are a family of four with a 14 and an 11 year old. The rooms are really nice and spacious and with four of us in the room it did not feel crowded, which is great. The only downside is that there's only one bedroom area, the other area is like a lounge, which must be fantastic if there's only two of you in a room. For us, the kids had the bedroom area and we had the lounge, with the sofa converted into a sofa bed. This was comfy as sofa beds go, but nowhere near as comfy as a nice bed. The bed made a noise every time I turned over although, I did sleep quite well. I think the hotel should offer a similar room with the sofa bed changed to a normal double bed and twins in the other sleeping area, this would've been much more comfortable and could be marketed as a damily room. Alternatively, if the budget allows, I recommend upgrading to a larger suite room fir families, which I may do on our next visit. A minor gripe was that our room had been made up as a double with just one bed for four of us despite me booking a twin room. So as soon as we arrived at the room I had to ring guest services and ask them to convert the double to twin beds and make up the sofa bed, which took about half an hour but was done promptly. We also had a few issues with noise from room 775, I think kids were left in this room at night and they tended to scream a lot and shout very late, i think it was after midnight. I didn't report this although, I slapped a few times on the wall and that seemed to shut them up. I heard no other noise or disturbance from any other room and I think we were just unlucky to be in a room next to very loud and annoying people. I'm sure if I reported it the hotel would have delt with them swiftly. Would I stay again, yes most definitely although, I think before I booked I would look around to see if other hotels offered a better family room for four guests. My overall opinion is that this is a very nice hotel and anyone who books here is likely to have a very nice stay.…
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
leavethecatathome wrote a review Aug 10
Greater Manchester, United Kingdom74 contributions44 helpful votes
We stayed at this hotel for two nights and overall, thought it was excellent. On arrival at the hotel we waited around 30 minutes to check in. The booking specified that we we were a family of four and we'd have a double and a sofa bed. The sofa bed wasn't made up on our arrival which was quite annoying. It was resolved in a timely manner but it should have been fully ready for us. On that, the area where the sofa was was more than adequately sized for an actual bed which would have been a real bonus for a hotel that reckons to be family friendly. Swimming must be booked, which is fine, but slots are only 30 minutes long. Furthermore, children under 16 aren't allowed in the pool after 8. Again, fine, but for the purposes of booking, our nearly 15 year old is classed as an adult... Breakfast was served in the enormous ballroom which did feel a little strange but everything you could possibly want was available. The best thing about the hotel is undoubtedly its location (although trying to walk along Westminster Bridge is very, very hard work). In minutes, you are afforded spectacular views of famous sights such as the Houses of Parliament and the London Eye. Downing St and Westminster Abbey are also within walking distance. The hotel is pretty much equidistant between Waterloo and Westminster tube stations so an excellent base. …
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
One of the best family hotel we stayed… location 10/10 most attractions by walk… welcome drink was very delicious… plus they have kids play room which was great for my family stay! Hotel staff was very friendly n cleanliness is upto mark… very wide variety of breakfast also available… plus value for for money… highly recommended
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza Westminster Bridge London
Responded 5 days ago
Thank you for your excellent review, 703nidas, and for recommending us. I am glad you and your family had a lovely time in our hotel. We can't wait to see you again when the travel brings you to our area. Kind regards, Natacha
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Pros: Unbeatable location, minutes from Big Ben, Houses of Parliament, Westminster Abbey, and two convenient underground stations. Great breakfast buffet, Illy Coffee Bar and lobby restaurant are convenient amenities. The staff is friendly and helpful. Special shoutout to Cinzia, the kindest most professional staff member, and Elias, her lovely manager. Lobby bar staff was incredibly kind and professional as well! Cons: (1) Misleading Website: When booking a superior room, BE AWARE that many rooms have no windows and the website does not state that. For a week-long day (or even one day), having no natural light is difficult. This needs to be made clear. There is no mention of that on the site (nothing in the description of the room would've clued me in) and no way to know before checking in. Luckily an upgrade was available upon my arrival. (2) Housekeeping: Inattentive and rude staff. While beds were made, and towels were replaced, trash was not properly picked up, the bathroom floor was not even marginally wiped down and the room was generally not clean enough. Housekeeping staff should also beware of speaking about guests while they pass them in the hallway: It is an international hotel and some of us speak several languages. Shame on them!…
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: VERIFY the room you're booking because website doesn't disclose windowless rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from CustomerService PPHE, Owner at Park Plaza Westminster Bridge London
Responded 4 days ago
Thank you for your review, Etravels24. While I am happy our hotel's location was to your liking, and our friendly colleagues were helpful, I am sorry and very disappointed about the incident with the housekeepers. I can assure you that this behaviour is not up to our high level of customer service. The management team will investigate this matter further and take appropriate action. We hope to have another opportunity to welcome you when the travel brings you to our area. Kind regards, Natacha
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PRICE RANGE
$263 - $401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park plaza westminster bridge london hotel london
LOCATION
United KingdomEnglandLondonSouthbank
NUMBER OF ROOMS
1019
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Claim Your Listing Frequently Asked Questions about Park Plaza Westminster Bridge London
Which popular attractions are close to Park Plaza Westminster Bridge London?
Nearby attractions include London Eye (0.2 miles), BrakeAway Bike Tours (0.03 miles), and Witness for the Prosecution (0.09 miles).
What are some of the property amenities at Park Plaza Westminster Bridge London?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Park Plaza Westminster Bridge London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Park Plaza Westminster Bridge London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Park Plaza Westminster Bridge London?
Yes, parking is available to guests.
What are some restaurants close to Park Plaza Westminster Bridge London?
Conveniently located restaurants include Crust Bros, Locale, and The Library at County Hall.
Are there opportunities to exercise at Park Plaza Westminster Bridge London?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Park Plaza Westminster Bridge London have airport transportation?
Yes, Park Plaza Westminster Bridge London offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Park Plaza Westminster Bridge London?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Plaza Westminster Bridge London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Park Plaza Westminster Bridge London?
The staff speaks multiple languages, including English, Spanish, and French.