The Prince Akatoki London
50 Great Cumberland Place Marble Arch, London W1H 7FD England
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Room & Suite (41)
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About
#53 of 1,207 hotels in London
Location
4.8
Cleanliness
4.8
Service
4.9
Value
4.7
Travelers' Choice
A 5-star luxury hotel in London that celebrates the Art, Ritual and Elegance of Japanese hospitality.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Wine / champagne
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Business
Languages Spoken
English, Spanish, Japanese, Romanian
Location
100Great for walkers
Grade: 100 out of 100
185Restaurantswithin 0.3 miles
50Attractionswithin 0.3 miles
50 Great Cumberland Place Marble Arch, London W1H 7FD England
Getting there
Marble ArchUnderground4 min
Edgware RoadUnderground9 min
Rental CarsSee rental cars from $25/day
217Reviews1Q+A24Room tips
Reviews
Traveler rating
- 190
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One of my best experiences ever in London. If you want a small intimate, well located hotel in London with superb service then The Prince Akatoki Hotel is for you. Adrian, the amazing concierge, reached out days before our arrival and made sure that all our needs and concerns were taken care of from pick up at the airport to restaurants to our departure. The team is so welcoming that you don't want to leave. The restaurant is wonderful and the bar is great hidden secret to end the evening with a unbelievable selection of Japanese scotches and other spirits.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Good Staff, It was my first trip to London , but thanks to Mariko and Adrian's support, it was a very meaningful trip. The city "Shoreditch" that Mariko introduced me to was Very exciting, and I enjoyed the live jazz " ronnie scott's" that Adrian recommend. I think they are very relaiable. Of cource, it is indeed a Prince-Hotel. The quality of the guest room is impeccable. Located in a quiet residential area, the hotel is quiet and relaxing. It is not close to Paddington or St,Pancras, but it is only a 3-minutes walk to the Marble Arch gate of Hyde Park. I can assure you that you will enjoy Hyde Park every morning and evening. The food is also good. However, if I had one request, I would like to have English Breakfast with "baked beans". Since I came all the way to London, I wanted to eat them. …
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Date of stay: April 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Perfectly situated in a quiet area near Marble Arch, the hotel offers different types of rooms. All of them in a stylish japanese setup. But better as the infrastructure are the people inside the hotel. Staff is very helpful and always friendly.
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ray Goertz, General Manager at The Prince Akatoki London
Responded 4 weeks ago
Dear Roman Thank you kindly for your wonderful review. We are happy to be situated where we are. In a quiet residential street, but within a short walking distance to the hustle and bustle of Oxford Street. What makes us unique is the overall experience we wish to provide our guests. From calm surroundings and a peaceful setting to our service from the heart, our hotel is unique in that way that every guest is a VIP and we want you to have cherised memories after staying with us. We hope to see you again soon. All the best Ray
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is lovely, peaceful... but specially I wish to underline how helpful the staff are. I forgot my passport and money in the safe, and only realized when at the airport. The reception team managed to get everything to the airport in record time, and I didn't miss my flight. Incredibly thankful to them. Well done Prince Akatoki hotel team!
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Date of stay: March 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ray Goertz, General Manager at The Prince Akatoki London
Responded 4 weeks ago
Dear Natalia We are so grateful for your wonderful review after your recent stay with us. I am happy to hear the team managed to arrange to send your passport to the airport for you. I can imagine it was quite a stressful situation and thankfully everything worked out for you. We hope to see you again soon. All the best Ray
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I spent a 3-night stay. After a long train trip from Highland to London, we are so happy to meet Mariko there. She greeted us with a warm and welcoming smile when we arrived hotel early in the morning. And she tried her best to make our stay just feel like home. As being an Asian myself, it would be great if we can have some Asian food during the trip. We tried the dinner in hotel because Mariko recommended it . And the dinner was excellent indeed. Thanks Mariko and other friendly staff members who took care of us during our stay.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ray Goertz, General Manager at The Prince Akatoki London
Responded 4 weeks ago
Dear Atlsnowboarding What a wonderful review and thank you for choosing to stay with us during your trip to London, travelling all the way from the beautiful Highlands. We are equally pleased to know and hear how well you were welcomed and looked after by Mariko. She certainly is a valuable member of the team where they all aim to please our guests with our sincere service from the heart. We are glad to hear you enjoyed your time in our Japanese inspired restaurant, TOKii, the dishes are true to our Japanese roots and the team take a lot of pride in presenting their menu to our valued guests. We hope to see you again soon in the near future. All the best Ray
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this hotel for my husbands 70th birthday and we were not disappointed. From the moment we stepped inside there was a sense of calm and relaxation. All the staff were very helpful and friendly. We had a deluxe room on the 3rd floor which was very light and airy. The breakfast was exceptional as were all the amenities in the hotel. A plate of small cakes were left in our room, which was a lovely surprise. Check out time was 12 noon which was appreciated as was the early check in time. We had a mini bar in our room and the soft drinks were complimentary. Next time we hope to stay longer. Very central near Marble Arch and Oxford st for shopping but in a quiet area.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ray Goertz, General Manager at The Prince Akatoki London
Responded Apr 11, 2023
Dear Casamedway Thank you for choosing to stay with us for what was a very special occasion. I am so happy to hear you and your husband were not disappointed and that the team looked after you so well. We love what we do and whenever we know there is a special occasion we pull out all the stops to give you a memorable experience. Thank you for your kind feedback and hopefully see you again in the near future. Perhaps for another special occasion. All the best Ray
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location! Fantastic staff. Mariko at front desk was amazing. Very helpful and went beyond our expectation. Adrian at concierge is also amazing. Always ready to help. Clean, spacious and great vibe at tge facility. Great Hotel!
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ray Goertz, General Manager at The Prince Akatoki London
Responded Apr 11, 2023
Dear Nakhan Thank you so very much for your kind review of the hotel after your stay. We are grateful that you have taken the time to leave your feedback. We simply love what we do, looking after our valued guests, so that they could relax, feel comfortable and have an enjoyable experience. It's wonderful that you have pointed out how well Mariko and Adrian looked after you, to ensure you have a wonderful experience. We look forward to seeing you again in the near future. All the best Ray
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was extraordinary, starting from the location, staff, rooms, and housekeeping! It is the best hotel I've stayed in here in London! The room is spacious and super clean, the bathroom is just perfect. The staff members: Mariko, Adrian, Jean, Pierre, Charissa and Yoka are so kind, welcoming, supper helpful and i would like to thank every one of them for providing such a great service! Definitely will stay here again whenever i visit London in the future. Highly recommended for sure!
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ray Goertz, General Manager at The Prince Akatoki London
Responded Apr 11, 2023
Dear Fatima Thank you for your wonderful feedback after your recent stay with us. We are so pleased to hear you had a great time and that you were so well looked after by the team. Thank you also for pointing out the team in Front Office in particular as well as the housekeeping team. We are very fortunate to have such dedicated team members on board to deliver excellence in service. We look forward to welcoming you back in the very near future. All the best Ray
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing service, amazing experience overall, we thoroughly enjoyed our trip staying at Prince Akatoki, special kudos to Adrian for making everything magical. will come again for sure. I'll make sure to dine at Toki as well.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ray Goertz, General Manager at The Prince Akatoki London
Responded Mar 13, 2023
Dear U1838LWraym Thank you for your kind review. We are so pleased to hear you had an amazing time and that Adrian our Concierge looked after you so well. It's very comforting knowing that our valued guests feel so happy after spending time with us. We love what we do and hope it comes across so. We are looking forward to welcoming you back soon and this time to try TOKii. All the best Ray Goertz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
“I'm here at the Prince Akatoki Hotel” I was saying to my friend over the phone, she was impressed as I was. “- Wow!” I just have to say—it's the most wonderful place I've ever been! From the beautiful decor to the incredible, friendly staff—it's simply a delight! The rooms are beautifully decorated in a clean Japanese style, with all the amenities you could ever need. We had a very cute view of the London buildings and it dragged me into history of the 19th century, every single time. So exciting! Then there's the service. Everyone I met here was so warm and welcoming, they just made me feel right at home. The attention to detail by the staff was truly something special. From suggesting great spots in the area to providing me with whatever I needed right to my door—they went above and beyond. But perhaps the best part about this stay was the sense of relaxation and peace it provided, in the heart of the city, just next to Hyde Park, can you just imagine? It truly is a magical place and I can't wait to return!"…
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Make sure you book TOKII . It is a beautiful palate delight.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Ray Goertz, General Manager at The Prince Akatoki London
Responded Mar 13, 2023
Dear Maryandmylove This has got to be my favourite review on the hotel in many years! Wow! I am so happy after reading your complimentary feedback on the hotel and the team. Once we built the hotel and decided on the look and feel of the place, coupled with the service element to follow, we all got very excited knowing we have something special here. Thank you for allowing us to be your hosts during your time with us and for allowing us to look after you, our valued guest. We certainly look forward to welcoming you back to the hotel very soon. All the best Ray Goertz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$447 - $672 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the arch london hotel london
FORMERLY KNOWN AS
The Arch London
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
82
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Claim Your ListingTHE PRINCE AKATOKI LONDON - Updated 2023 Prices & Hotel Reviews (England)
Frequently Asked Questions about The Prince Akatoki London
Which popular attractions are close to The Prince Akatoki London?
Nearby attractions include Wallace Collection (0.3 miles), Frameless (0.2 miles), and Baker Street (0.3 miles).
What are some of the property amenities at The Prince Akatoki London?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Prince Akatoki London?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Prince Akatoki London?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Prince Akatoki London?
Yes, street parking is available to guests.
What are some restaurants close to The Prince Akatoki London?
Conveniently located restaurants include Steak And Lobster Marble Arch, L'Angolo Bianco, and Hard Rock Cafe London Oxford Street.
Are there opportunities to exercise at The Prince Akatoki London?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Prince Akatoki London?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Prince Akatoki London?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Prince Akatoki London offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at The Prince Akatoki London?
The staff speaks multiple languages, including English, Spanish, Japanese, and Romanian.