The staff were amazingly friendly and eager to help. We were offered a glass of sparkling water on arrival, it could have been still, and even the option of a smoothie on departure. We had no milk in the room, but within 2 minutes of asking, we had a maid at the door with milk for us. There was a Nespresso machine in the room, which is always a bonus, but the best thing was that we had a coffee and when we returned to the room in the evening, the stock had been replenished, which so far had been unheard of. The bath was large and with the taps in the middle, which is a huge boon for those who like to share a relaxing bath, and again very rare and a massive pull to return. Everywhere was spotless and smelt gently of sandalwood. Another small but fantastic extra we hadn't come across before, was a night light in the bathroom - no more stumbling about and waking the partner when needing a wee in the night! In the evening, we visited the malt lounge. A wonderfully atmospheric area where we were treated with a smile and a welcome drink, some water and a small pot of popcorn. The choice of (mainly Japanese) whiskies was large and served in beautifully shaped glasses to make the most out of the drinks, from which I ended up buying a bottle. When we got back to the room we found the radio gently playing and two Japanese robes laid neatly on the bed for our use - a lovely touch! Breakfast was superb with smoked salmon on the buffet. Quality, meaty sausages. Fresh orange juice and pastries and always-smiling attentive staff.…
We have gone to many afternoon teas, the ritz, langhams, fortnum and masons, and wanted to try something completely different, so this looked like it would be great, a Japanese inspired afternoon tea. With the exception of the seared tuna on Brioche, which was exquisite, the rest of it was only average, and most of it felt like it has been pulled out of a packet. All the deserts which were advertised as heavily japanese influenced, had been replaced with others which were pretty ordinary, chocolate tart, creme brûlée, pistachio cake.. the scones were dry, and again felt like something that had been pulled from a supermarket packet. It was such a disappointment.
We took two large suites here for one night to celebrate our son's 21st. Loved the welcome, the special treats for him and us, the attention to detail and the whole experience. The beds are super comfortable, showers and Japanese loos brilliant, the Japanese breakfast delicious and we loved the tasting of Japanese whisky in the cocktail bar. The staff particularly Kasia and Adriana made our stay so memorable.
The hotel is in a very convenient part of London just off from Marble Arch. The staff were incredibly helpful, the room was just gorgeous. It was big enough for 2 adults and one teenager without being crowded. The bath with a TV was just fun! And it has an automatic Japanese toilet! It is probably as close as you can get to Japan without spending heaps of money on flights. The Japanese breakfast was excellent as well! All the hotel's corridors have a very subtle but beautiful aroma to them. We were so touched by the staff's hospitality and friendliness.
I bookeda sushi masterclass at the Hotel Restaurant and it was so fun and informative and helpful. The chef was very friendly and experienced. and showed us how to create sushi by showing us the right technique. There was a lot of sushi to make and also a lot to eat and the service was great with friendly staff. I would definitely recommend the masterclass.