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Rafayel on the Left Bank - Hotel & Spa

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#290 of 1,089 Hotels in London
Certificate of Excellence
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Rafayel on the Left Bank - Hotel & Spa
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1,888 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

The hotel itself is fine. It's not in the most convenient location and the decor is like something out of an Austin Powers movie but if you get a deal on Expedia and do not pay full price that's not that big of a deal. The worst part is the customer service. There are a lot of people working at...

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Helpful?
Thank agentzilla
UK and France
Reviewed 2 days ago NEWvia mobile

Location great - rooms "quirky" but fine / However - no management seen - very noisy- music yelling screening - drunks in bar- total lack of any management interest or intervention - weekend ruined - such a lovely location but if your looking for peace and a romantic stay - DONT even think about staying ! A real let down

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Thank PennePenne
wales
Reviewed 5 days ago NEW

Upon arrival we were met by welcoming staff who assisted in parking our car which was housed in the secure car park. Upon checking-in, we were unexpectedly upgraded to a junior Suite.....WOW what a room. The shower and bathroom facilities exceeded all of our expectations. The view of the Thames was great and to see the helicopters landing nearby was...

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Thank morseWales
Reviewed 6 days ago NEWvia mobile

I stayed for six nights at the Rafayel on the Left Bank. This is a fantastic hotel with amazingly well appointed rooms. The staff were very helpful, friendly and attentive at all times. I had dinner in the restaurant on two occasions, both were extremely enjoyable and the food is excellent. There's a great bar with stunning views of the...

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Helpful?
Thank IanSelf
Malcolm_Bass, Director at Rafayel on the Left Bank - Hotel & Spa, responded to this review

Dear Mr Self Thank you for leaving a review regarding your recent stay. We are delighted to hear that you were impressed with our hotel rooms and that you found staff to be very friendly and attentive to your needs. It is also pleasing to hear that you had the opportunity to eat in our restaurant the Banyan on the...

London
Reviewed 1 week ago via mobile

Food was amazing, staff were very helpful and friendly, lovely views from the restaurant of the Thames, lovely room with a great shower. Only downside would be the spa which didn't have a working pool and the other facilities were very small. Overall a great stay and would definitely visit again

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Thank KLS17
London, United Kingdom
Reviewed 1 week ago

I spent three days at the Rafayel. I was visiting my children so i was out all day and I can't say much about the SPA facilities. My room was very spacious and in spite of being on the first floor it was also quiet. Wonderful bathroom and confortabile bed. The wardrobe was small compared to the dimension of the...

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Helpful?
Thank Silvana G
Malcolm_Bass, Director at Rafayel on the Left Bank - Hotel & Spa, responded to this review

Dear Silvana Thank you for your review. Unfortunately we have been unable to locate any email from you regarding the necklace you believe you had left in the room in which you were staying. Perhaps you might be able to resend this to the address guestservices@hotelrafayel.com at a convenient time. We have nevertheless checked our lost property records and are...

Warrington
Reviewed 1 week ago via mobile

Stayed at this hotel for a night visiting friends. It's a lovely hotel, seems very expensively fitted out and the staff are very nice and helpful. We've stayed before and the rooms are modern, comfortable with quality fittings and the most powerful shower I've ever experienced :) We didn't eat in the hotel, although it seemed lovely but we did...

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Thank Fadedbryan
London, United Kingdom
Reviewed 2 weeks ago

When I arrived at the hotel I didn't felt welcome, then the man ask me to pay for the room before I saw the room or stayed. I thought when you go to an hotel you should pay at end of your stay. I've stay in Raddisson and Novtel and Hilton and never been treat like this. Then I had...

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Thank m0ns75
Accrington, United Kingdom
Reviewed 2 weeks ago via mobile

I booked a deluxe room thinking we would get a view of the Thames. Wrong. We got a view of a warehouse. We walked into the bathroom which smelt of stale cigarettes, as did the grey looking robes which were hung in there. I then lifted the toilet seat only to find someone had used it and not even flushed...

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Thank Julie H
London, England, United Kingdom
Reviewed 2 weeks ago via mobile

Had booked a romantic getaway for myself and my other half as my birthday celebration. Customer service was fantastic, spa access included in the room rate and 50% off in the restaurant. Absolutely perfect! The room itself was really big and the jacuzzi just spot on! Would definitely return.

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Helpful?
Thank Gina M
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Rafayel on the Left Bank boasts 70 designer "smart" rooms, champagne bar, riverside restaurant and conference facilities, exhibition spaces as well as the latest spa and beauty treatments and gym. Rafayel is one of the world's most advanced luxury green hotels and proves that hotels can dramatically reduce their carbon emission output without compromising on five-star luxury, quality or comfort. Located on the River Thames at the heart of London's most dynamic riverside development, with sweeping views across to Chelsea Harbour, Rafayel is minutes from the shopping areas of Sloane Square and Knightsbridge and is close to Victoria Station and London's major attractions. Rafayel provides a free shuttle service to and from Clapham Junction and Clapham Common on Northern line every 30 minutes from 7.30 AM to 10.30 PM. ... more   less 

Additional Information about Rafayel on the Left Bank - Hotel & Spa

Address: 34 Lombard Road | Falcon Wharf, London SW11 3RF, England
Location: United Kingdom > England > London > Clapham / Battersea 
Price Range: $157 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rafayel on the Left Bank - Hotel & Spa 5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Rafayel On The Left Bank - Hotel And Spa
Rafayel On The Left Bank Hotel London
Rafayel On The Left Bank - Hotel & Spa London, England
Hotel Style:
#56 Spa Hotel in London
#71 Business Hotel in London
#213 Luxury Hotel in London
#227 Family Hotel in London
#263 Romantic Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Rafayel on the Left Bank - Hotel & Spa staff and other travelers.
26 questions
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Questions? Get answers from Rafayel on the Left Bank - Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not all rooms have a view of the water, so make sure to ask for a view!”
 of 5 bubbles SuperrrFoxxx, Feb 10, 2017 | Read review
“Request a room to the right hand side of the hotel (away from the helipad) Ideally higher than level 2”
 of 5 bubbles DrewH132, Feb 9, 2017 | Read review
“Try to get a room at the back of the hotel as front very noisy with helicopters flying in and out.”
 of 5 bubbles VivvyHeady, Jan 28, 2017 | Read review
“The suites are amazing, overlooking the Thames river! You will not regret it!”
 of 5 bubbles Silvia072017, Jan 24, 2017 | Read review
“If you want a room with a view of the river, don't choose the deluxe double room.”
 of 5 bubbles adwoad2016, Jan 24, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question