Town Hall Hotel
8 Patriot Square Bethnal Green, London E2 9NF England
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About
#267 of 1,205 hotels in London
Location
3.9
Cleanliness
4.8
Service
4.5
Value
4.4
TOWN HALL HOTEL is a boutique, design, hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Conference facilities
Banquet room
Concierge
Non-smoking hotel
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Historic Hotel
Location
90Good for walkers
Grade: 90 out of 100
85Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
8 Patriot Square Bethnal Green, London E2 9NF England
Getting there
Cambridge HeathOverground3 min
Bethnal GreenUnderground5 min
Rental CarsSee rental cars from $25/day
Nearby restaurants
Italina 385
332 reviews1 minItalian
Satan's Whiskers
142 reviews2 minBar
Da Terra at Town Hall Hotel
83 reviews1 minEuropean
Bistrotheque
483 reviews5 minEuropean
See all nearby restaurantsNearby attractions
Gin Journey
809 reviews6 minBar, Club & Pub Tours
The Viktor Wynd Museum of Curiosities, Fine Art & UnNatural History
315 reviews6 minBars & Clubs
V&A Museum of Childhood
848 reviews3 minChildren's Museums
London Cocktail Club Bethnal Green
74 reviews3 minBars & Clubs
See all nearby attractions1637Reviews29Q+A100Room tips
Reviews
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This 4-star review means 4.5 stars. It’s about 5-8 minutes’ walk from Bethnal Green tube station. I picked this hotel because we’ll need to take a flight from Stansted. It turned out that this is a good choice, especially at a time of the rail strike. A bus station is nearby (2 minutes on foot) and we took it to Liverpool Street. If you choose the National Express, Bethnal Green is the last stop to Stansted. The cafe near subway entrance is very good for breakfast or brunch. The hotel itself was very good. A bit of noise on Saturday night, but I was not disturbed. I slept well. Identified drainage problem in our shower. Staff responded quickly and got it fixed. Then, we left a small bag and noticed this after checking out. Called, and again it was quickly taken care of. Appreciated their help.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed here for one night as had dinner reservation at Da Terra. Rooms are comfortable and a pool is a rare find in Central London. Feels like it’s focusing more on the serviced apartment side of things but perfectly fine for a short stay like this. Whilst we didn’t bring our 4 legged friend , also worth noting it’s dog friendly
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have stayed here as a solo traveller before. this time around it was the hotel we chose prep for our wedding. We were so pleased with it all. The staff so helpful, kind and made the whole stay very smooth. We had a prior visit to choose the rooms and the customer service was pretty good!
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Don’t bring your car
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nice easy location near the Bethnal Green tube station. Since it’s a converted building there are some good rooms and some ‘quirky’ rooms but the design is great. This my third stay at this hotel. I love the styling and location. If you’re interested in the touristy spots in London City and the West End this might not be the best location. If you’re more focused on the exciting food and drink scene in the East End and are only occasionally going into town this is a perfect fit.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
After 30 years of travelling, this is my first negative hotel review. After staying here on many occasions since it's opening, our recent trip will be the last. The hotel is listed as a 5* hotel - and the prices reiterate this, however the service, level of cleanliness, amenities and general maintenance of the building and rooms do not level up to the rating. After a messy booking procedure booking and paying for a three person/one room stay, we arrived an hour after check in to find our room door open and a staff member informing us that the room door handle was broken, with no offer of a solution. We stayed in the room whilst it was being fixed but the noise of the maintenance led us to the bar. A substitute room was only offered after a protracted conversation with reception, where we were left none the wiser about how long the maintenance would take. We asked for another room. The substitute room was unusually hot and on the 2nd/3rd floor where we had requested a ground floor room. The bar was closed when we arrived 5 mins after opening time. We tried to re-enter the hotel corridor but our key cards refused entry. We were locked in the lobby with no way to exit. 5 mins later the tender arrived to release us and open the bar. When we asked if complimentary drinks would be available (two hours after check in), we we met with blank looks and no response, which we took as a no. 30 mins later (2.5 hours after check in) we asked reception if the room was now ready, and they had no idea. We returned to the room and the handle was not properly fixed to the door, although we were told by the reception manager that it was "totally fine. We asked for another room, which was then provided. The maintenance of the room was poor, crockery for 2 not 3 people and there was a sock wrapped around the ceiling smoke/fire appliance. No apologies were offered, it was apparent that not accepting the room with the broken door was an inconvenience to staff. At check out a 5% service charge was added to our bill without authorisation, after we had asked it to be removed. Reception staff whispered among themselves without greeting us at checkout, and once they had taken payment they handed back the card without any acknowledgement. We had to ask if everything was settled up. Reception staff are poorly trained and have no knowledge of the area/parking/amenities. We were told to "google" information. …
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Date of stay: April 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Geeta Defoe, Other at Town Hall Hotel
Responded 4 weeks ago
Dear 6321oum, Thank you for your review, we take them all seriously and always adhere to correct any areas we have fallen short in our guests experience. Would it be at all possible if you can reach out to me directly on geeta@townhallhotel.com? I am keen to gain more information and do my best to turn this past experience into a positive one for the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Since 2016 we have stayed here regularly whilst visiting our daughter, but this is my first review. Our stays have consistently been very enjoyable and we just completed a 6 night stay in a spacious executive studio. The room is ideal for an extended stay and the entire building oozes style and heritage. The breakfast is good, although the range of options is rather limited. Service is friendly and effective, both for breakfast and at the reception. We will definitely return.
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Geeta Defoe, Other at Town Hall Hotel
Responded 4 weeks ago
Thank you so much for your lovely review, we were delighted to have had the pleasure of your company at Town Hall Hotel. Do reach out to us in the future when you decide to visit London again we would love to have you back. We have noted your point on our breakfast and would look into increasing our options.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing characterful hotel, with rich history and stylish accommodation. Excellent service - stayed for only a few nights for my 40th and was treated like a queen. Love the pool. Just super chic and loved it. Want to come back as a birthday tradition.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Geeta Defoe, Other at Town Hall Hotel
Responded Mar 27, 2023
Dear jeanniesouthern4444, We are delighted that your stay with us was truly memorable and enjoyable. Do let us be your yearly birthday tradition. You can reach out to us directly to make your future bookings and allow us to curate your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is a mixed bag. On one hand it is a beautifully restored old town hall, making it a unique experience. The rooms (we booked an Executive Suite) were spotless and very spacious, with a well-stocked bathroom and kitchen facilities. On the other hand, some areas they fell way short of their star rating. We were asked to pay an additional 5% “service charge” that I spotted in the small print when asked to sign a check-in agreement. So this hotel expected a £50 “tip” for doing absolutely nothing over what I already paid an substantial amount for… Seriously? Naturally I asked it to be removed, and the check in staff seem somewhat upset that I did so, and that just irritated me. They then insisted on payment even though the room was fully pre-paid, and this took even more time to explain and correct. The whole check-in experience was a long-winded time-consuming farce that left me annoyed. The cleaning of the rooms is quite lax here, on one day we returned at 5:30pm and the room still wasn’t cleaned…. Maybe if I pad the 5% “tip” I’d get that 5-star service they promise, who knows. Also, annoyingly, the aircon/ventilation was turned off in our room and while we could open windows, the outside noise level meant you couldn’t leave them open all night…. I would expect a 5 start hotel to turn on the climate controls for a room they call an “executive suite”. The location is good for access to the Central Line at Bethnal Green Underground (about 5 minute walk), but the area lacks a selection of restaurants, so would recommend you walk the 15 minutes (or taxi in 3 minutes) to Shoreditch for that. Overall, the stay was pleasant, and the room was great, but the annoying points began to irritate after a while, especially the 5% "add on". Not sure I would stay here again. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Check the check in agreement for the 5% additional "tip" on your bill.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Geeta Defoe, Other at Town Hall Hotel
Responded Mar 27, 2023
Thank you for your feedback. With regards to the 5% Service Charge it is very much an optional discretionary charge. We have reiterated this to our Reception Team. We sincerely apologise for the mix up with regards to your payment, this also have been addressed. Our climate control is centrally managed with access to turn down or turn off from the individual rooms. Our aim is to always go above and beyond to make sure all guests have a welcoming and enjoyable stay with us. Though you have stated you may not return to stay with us but I do sincerely hope you would reconsider and reach out to me directly to arrange your stay personally, as we would like the opportunity to show you that you are valued customer to us. Feel free to reach out directly via info@townhallhotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife I stayed in the hotel as we had booked to go to da terra for dinner. It never ceases to amaze me how disappointing london hotels are, how they over promise and under deliver when you compare outside of london price for price. All the staff we met - reception & bar(s) were/are great. Very friendly, helpful and charming. However arriving four hours earlier than our dinner reservation we wanted to check out the pool and have a swim. We’d have taken a warmer dip in the ponds outside in Victoria park! The apartment was okay, not sure what I expected but some decent coffee would have been nice. I won’t ramble on about small things, but generally not massively impressed.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Geeta Defoe, Other at Town Hall Hotel
Responded Mar 27, 2023
Thank you so much for your feedback. Our sincere apologies concerning our swimming pool which is meant to be always heated, however during the time of your stay we had some issues where our heating for the pool went down, once it was reported we took the pool out of use to be fixed. This has now been completely fixed, for no further reoccurrence. Hence once more we apologise for your experience. We are are currently changing our in room offerings which we are soon launching our new coffee selection which we know will be more to our guests discerning taste. We would love to welcome you back to Town Hall Hotel and would be delighted if you can reach out to me directly via info@townhallhotel.com to discuss.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So much space for London! It has excellent facilities and charm. Our 2-bedroom was excellent for traveling with two young kids. There was a washing machine in our room, a huge plus for our long trip. The staff were always so helpful. We loved exploring East London and getting away from the huge crowds in Central London, but still easy to get around via tube or bus even with the overground being out of service for maintenance. Several grocery stores near by and great cocktail bars as well.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Geeta Defoe, Other at Town Hall Hotel
Responded Mar 27, 2023
Thank you so much for your feedback, we at Town Hall Hotel are delighted that you and your family had an enjoyable stay with us. We look forward to welcoming you back and hope you will reach out directly and allow us to curate your next London Experience. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$252 - $350 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the town hall hotel and apartments
LOCATION
United KingdomEnglandLondonEast End / East London
NUMBER OF ROOMS
98
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Frequently Asked Questions about Town Hall Hotel
Which popular attractions are close to Town Hall Hotel?
Nearby attractions include Gin Journey (0.3 miles), The Viktor Wynd Museum of Curiosities, Fine Art & UnNatural History (0.3 miles), and V&A Museum of Childhood (0.1 miles).
What are some of the property amenities at Town Hall Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Town Hall Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Town Hall Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Town Hall Hotel?
Conveniently located restaurants include Italina 385, Satan's Whiskers, and Da Terra at Town Hall Hotel.
Are there opportunities to exercise at Town Hall Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Town Hall Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Town Hall Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Town Hall Hotel?
Many travelers enjoy visiting Churchill War Rooms (3.7 miles), Houses of Parliament (3.7 miles), and Tower of London (1.8 miles).
Is Town Hall Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.