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Town Hall Hotel

Traveler (609)
Room & Suite (556)
Dining (78)
Certificate of Excellence

About

#280 of 1,118 hotels in London
Location
Cleanliness
Service
Value
Certificate of Excellence
TOWN HALL HOTEL is a boutique, design, hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Business

Location

Full view
90Good for walkers
Grade: 90 out of 100
82Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
1,518Reviews
25Q+A
100Room tips
Traveler rating
  • 1,040
  • 297
  • 99
  • 37
  • 46
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Popular mentions
Very nice and functional hotel, nicely decorated. the apartment is huge with great master bedroom, great livingroom/diningroom/kitchen. all appliances are functional. free coffee and awesome coffee espresso machine. Free water (still and sparkling). The walk to the underground station is not too far (around 350 meter). Staff is friendly and helpful. It also helps that they restore a historical building to a hotel so you feel different walking in.
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Stayed on June 21& 22 with family. (Lost a day Due to missing a connection - flew Kuwait airways from New Delhi). Nice cozy place. Friendly staff. Their restaurant is not so elaborate, though. Neither is expected from a service apartment kind of facility.
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We stayed for 4 nights at this hotel, which is not centrally located to the important London sites, but within easy travel to them via the Tube. Our room was a 2 bedroom suite with 2 bathrooms. The mini kitchen and in room washer/dryer was quite useful for us. Ample and complimentary bottles of water (still and carbonated) were provided inside our fridge. We ate twice at the Corner Room for breakfast, which was very good. There is a basement pool, but we did not have time to try it out. There were a couple of eclectic nearby restaurants that we tried.
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Impressive building in great location- very off hand woman at reception. Offered no assistance, after flying 24 hours would be nice to be welcomed or given some assistance with bags. Bar was closed in evening- told to go to restaurant where they advised we’re closed too.also we were not told the place would overrun with a film crew.
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Response from DirectorOfGuestServ, Manager at Town Hall Hotel
Responded 6 days ago
Dear Deborah W, Your view has been noted and team members offered retraining where required. unfortunately we are not resourced in the way you would expect from a 5 star hotel. This because we are not. It would be great if you could let us know the travel agent you chose to use for your booking and other relevant details so we can better appreciate how you didn't get the message about the filming. The property is very popular with the film/music industries and it is quite usual for our guests to be excited and enthralled about such times as you have described, frequently appearing on TV and radio programs, music videos as well as international block busting films. We therefore make it our policy to tell everyone what is going on, when it is possible. I can fully appreciate a 24 hour flight might have contributed towards a less than completely fruitful exchange under the circumstances you describe. We are sorry about all that, please let us know when you next visit, contact me directly and I am sure I will make your next stay one you will want to shout about in glowing terms. Paul Berncastle Director of Guest Services
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This place is a gem. Wonderful spacious rooms with every facility. Great staff, hard to fault. We love it! the rooms are immaculately cleaned by friendly staff and everything has been thought of. It has a fascinating history that’s worth exploring with little glimpses here and there throughout the hotel. We’re certainly coming back.
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PRICE RANGE
$197 - $400 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the town hall hotel and apartments
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
98
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