Bankside Hotel, Autograph Collection
2 Blackfriars Road Upper Ground, London SE1 9JU England
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About
#17 of 1,225 hotels in London
Location
4.8
Cleanliness
5.0
Service
4.9
Value
4.8
2023 Travelers' Choice Best of the Best
Set on the culturally vibrant South Bank London, this independent hotel is a social hub for anyone with a passion for culture and food. 161 residential style bedrooms, including 7 suites, intelligent service, handpicked furniture and eclectic artworks.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Great View
Languages Spoken
English
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
Location
100Great for walkers
Grade: 100 out of 100
128Restaurantswithin 0.3 miles
46Attractionswithin 0.3 miles
2 Blackfriars Road Upper Ground, London SE1 9JU England
Getting there
BlackfriarsUnderground6 min
SouthwarkUnderground6 min
Rental CarsSee rental cars from $25/day
460Reviews17Q+A49Room tips
Reviews
Traveler rating
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The pillows and bed set this apart. Luxury hotel with closeness to many fun tourist attractions. The reception was professional and polite with a speedy check in service! Will recommend this to anyone looking for a fabulous night sleep:)
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
What a beautiful property and accommodating staff. From the early morning requests for coffee to the kind assistance of the front desk and restaurant staff, the Bankside proved to be the perfect place for our party. The rooms were immaculate and comfortable and the restaurant food was delicious. Great value and location as well. Special thanks to Richard, James and Raquel at the front desk for their kindness throughout our stay.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Very close to major underground stations to access the regional rail service or the underground.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Richard Weir, Guest Services / Front Office at Bankside Hotel, Autograph Collection
Responded 5 days ago
Hi Melanie, Thank you from all at Bankside for such a lovely review, this inspires us to keep doing what we do best, looking after the best guests in town, you! It was a pleasure to host you and your party on your trip to London. If your travels bring you back to the city, please pop home so we can take good care of you. Until we meet again, BonVoy! Bankside Love, Richard Weir, Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveled with family for an extended layover. Had 2 rooms, a spacious "starter suite" and a "generous room". Tried to get connecting rooms. Started the process (weekly calls) a couple of months in advance, but did not get it. Rooms were fairly far apart but on the same floor. Kids aren't that young anymore so it wasn't a big deal but something to keep in mind if your kids are younger. Breakfast buffet was a nice way to start the day. Coffee service was amazing although when I asked for a second cup, sometimes I'd get a weird look and more cutlery. Perhaps it was my North American accent? Ordered room service once and the salmon is about the size of a piano key so beware. Everything else we ordered was fine. The front desk is set up like a conference table. It did seem like I was bothering them when asking a question. They do give out umbrellas like candy when it's raining so that was really helpful. Taxis (be very specific where you are headed. If you don't say "Marriott", they're taking you elsewhere) and Ubers had a bit of difficulty finding the hotel and sometimes the entrance. Was initially unsure of the location but once we made it out to other more congested areas, found it was lovely to go back somewhere that is less crowded after a full day. There is also a small Waitrose as well as an Asian market around the corner for all your snacking needs. This location was within walking distance to Borough Market though the place is insanely crowded so don't go starving and be ready to queue for a bit. Can also walk to Shakespeare's Globe and some museums. It's a really lovely stroll along the river. Overall the stay was pleasant but it didn't exactly gain my undying loyalty. Will try another next time. …
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Happy hour drinks are served in a very small space but you can take your drink with you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Weir, Guest Services / Front Office at Bankside Hotel, Autograph Collection
Responded 1 week ago
Hi Celluchk, Thanks so much for your detailed feedback and it's great to receive your constructive comments as well. Success is never final, and we will always look to improve so we really appreciate your honesty. We apologise for the room allocations, this should have been better explained as we do not have these room categories which connect with one another. The service touchpoints will be addressed with the heads of departments to ensure we learn and use your valuable feedback to create a better experience in such situations. Please do come and see us again when you are next in London so that we can gain that 5th star! Bankside Love, Richard Weir Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed for 5 nights and loved the place. Staff are very friendly and helpful, and the hotel is clean and reasonably new. While no concierge lounge is available, the quality of the food and breakfast selection helps to offset this. They offer great little perks that make it a little bit special. Add in the fantastic location, and you won’t be disappointed.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Make sure that you visit Borough Market.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Weir, Guest Services / Front Office at Bankside Hotel, Autograph Collection
Responded 1 week ago
Hi Chrismanning1971, Thank you from all at Bankside for such a lovely review, this inspires us to keep doing what we do best, looking after the best guests in town, you! If your travels bring you back to the city, please pop home so we can take good care of you. Until we meet again, BonVoy! Bankside Love, Richard Weir Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an absolutely fantastic day. The staff was personable and professional. The rooms were very comfortable and beautifully decorated. We loved the breakfasts downstairs and the beautiful amenities. Special thanks to Richard, James, and Racquel for their kindness and professionalism. We will definitely stay again when we are back in London.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Weir, Guest Services / Front Office at Bankside Hotel, Autograph Collection
Responded 1 week ago
Hi LeslieRowland, Thank you for choosing to stay with us on your visit to London. We are delighted to read about your stay and you made our day with your kind comments. Please do come and visit us again whenever your travel plans bring you back to London, now that you found your “home away from home”. Bankside Love, Richard Weir Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved this hotel. Great location and large rooms. Nice little touches in the room including free cold waters, snacks, and NESPRESSO coffee maker! Hotel breakfast was yummy too. Would definitely stay there again!
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Richard Weir, Guest Services / Front Office at Bankside Hotel, Autograph Collection
Responded 1 week ago
Hi Tiffandtray, It was a pleasure to look after you during your recent visit to London. We are all so happy as we have the best guests in town, you! It was a shame to see you go, so its not goodbye for now as we look forward to seeing you again soon. Bankside Love, Richard Weir Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel, fantastic room and location. Breakfast of high quality and a very friendly staff… from the receptionists, to the cleaning ladies and restaurant staff. A special KUDOs to Manuel & Fábio for the friendly support. Recommend you to book the hotel with breakfast included.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Richard Weir, Guest Services / Front Office at Bankside Hotel, Autograph Collection
Responded 1 week ago
Hi 479LuisG, What a wonderful review! I don't know what to say other than a sincere thank you from all of us! I am so pleased that you liked everything about your stay and that the joy and fun we have doing what we do weas contagious. Thank you for mentioning everyone from the Front Desk, Housekeeping and the Restaurant. Please come visit us again. We love welcoming back friendly faces! Bankside Love, Richard Weir Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed at the Bankside hotel for two weeks. The proximity to the prominent sightseeing places, walking alongside Thames and the cheerful staff made the trip quite memorable. I would like to extend my gratitude to Tamas and DeDe for making our mornings very pleasent.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Richard Weir, Guest Services / Front Office at Bankside Hotel, Autograph Collection
Responded 1 week ago
Hi Shubhaiyer, Thanks for your awesome feedback, I will share this with all the team and it will for sure put a smile on their faces like it did mine. Thank you for the personal mentions for both Tamas & DeDe, they are awesome at what they do and will be rewarded for making your stay special. We hope to welcome you back on your next visit to London. Bankside Love, Richard Weir Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited this hotel I found the staff on the front desk rude and extremely unhelpful. Unkind. This is not a hotel that wants to attract return customers I feel. I will never enter this hotel again. They should learn to be more helpful and kind.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Philip Steiner, General Manager at Bankside Hotel, Autograph Collection
Responded 2 weeks ago
Dear Mrs Higgins, We are extremely concerned by your review. We have checked all our records and cannot find any hotel reservation or bookings in our outlets under your details. It would be appreciated if you would be so kind to reach out to us so we can discuss what has happened and how we can resolve this for you. Your comments do not reflect how our team work as can be established by our track record of reviews. Please do get in touch and many thanks in advance via email: DutyManagers@banksidehotel.com Philip Steiner General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hands down the best experience I have had in a very long time! Visited this beautiful hotel on my honeymoon. From booking, reaching out in advance, chatting to the team before arrival, checking in, coming and going, the list goes on. Huge kudos to the General Manager for running a spectacular property!
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Richard Weir, Guest Services / Front Office at Bankside Hotel, Autograph Collection
Responded 1 week ago
Hi JustB1981, Thank you for choosing to stay with us on your recent trip to London. You have made our day with such a wonderful review we will be sure to share this with the team as this inspires us to keep on improving our service and gives us even more passion! Be sure to pop in when you're next in town as we'd love to see you again soon! Until next time, Bonvoy! Bankside Love, Richard Weir Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$414 - $641 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonSouthbank
NUMBER OF ROOMS
161
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Frequently Asked Questions about Bankside Hotel, Autograph Collection
Which popular attractions are close to Bankside Hotel, Autograph Collection?
Nearby attractions include Immersive Gamebox - Southbank (0.3 miles), The Queen's Walk (0.3 miles), and Victoria Embankment Gardens (0.2 miles).
What are some of the property amenities at Bankside Hotel, Autograph Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Bankside Hotel, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Bankside Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Bankside Hotel, Autograph Collection?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Bankside Hotel, Autograph Collection?
Conveniently located restaurants include OXBO Bankside, Sticky Mango Waterloo, and Seabird.
Are there opportunities to exercise at Bankside Hotel, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is Bankside Hotel, Autograph Collection located near the city center?
Yes, it is 0.9 miles away from the center of London.
Are any cleaning services offered at Bankside Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Bankside Hotel, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Bankside Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.