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Shaftesbury Metropolis London Hyde Park

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1,276 Reviews from our TripAdvisor Community

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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Showing 1,107: English reviews
Paris
Reviewed September 4, 2013

Good location and very helpful staff. Room is clean and nice but was VERY small for two persons, really.It can barely suit for single room. The hotel photos were defintely bigger:) Anyway, it was ok for the week end. Take it if yu don't pay a lot if you don't want to be desspointed about the room size:)

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Helpful?
1Thank anna_douchka
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We thank you for the lovely comments on staff as well as service provided to you here at Park Grand London Hyde Park. As mentioned, our rooms are indeed different in sizes. I would like to request you to give us an opportunity to arrange bigger room for you. Please let me know about your future visit to...

Carrickfergus, United Kingdom
Reviewed September 2, 2013

Our stay at this hotel was very disappointing! Our room felt as if it was in the basement, right beside the "restaurant" which felt more like a canteen to be honest. Our room was very, very small, dingy - we didn't have a view as we were on a lower level - in fact it was hard to tell what...

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Helpful?
1Thank allison a
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call me on the...

Newcastle, United Kingdom
Reviewed September 2, 2013

A great location for visiting London, boutique style hotel with really good staff who managed our complex booking very well, they were all very helpful and made our visit & stay an excellent experience. Would certainly stay here again.

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Helpful?
Thank Jude M
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking time to share your wonderful review. I am delighted that you enjoyed your recent stays with us. Thank you for your positive comments about the Hotel & our staff. Hope to welcome you back soon! Kind Regards Gourav Gupta

Kuala Lumpur
Reviewed September 1, 2013

my daughter and me had an enjoyable stay in this hotel. The reception staff were friendly and helpful. Thank you Deshney and team,The room and toilet are very clean. We stayed for 2 weeks at this hotel. The location made it easy for us to walk to Mable Arch, Bayswater and all the surrounding tourist attraction. I will stay again...

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Helpful?
Thank rohazarwati z
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff; I will forward you comments to them. For any assistance you may required please do not hesitate to write to me on dm@shaftesburymetropolitan.com Kind regards...

uk
Reviewed August 26, 2013

We only stayed here for 1 night before flying from Heathrow. Excellent location - few minutes walk from Paddington Station where we caught the Paddington Express & also walkable to Hyde Park via Edgeware Road. The reception staff were helpful & friendly however the staff in the breakfast room were not particularly friendly - very little interaction. Breakfast was okay,...

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Helpful?
Thank elliottsuk
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking the time to respond. We are really pleased that you enjoyed your stay with us. It was a pleasure to read about our team’s friendliness and also your comments on our breakfast team, I will surely check this in details and will rectify any flaws. Hope to have a chance to give...

Bournemouth, United Kingdom
Reviewed August 25, 2013

It is barely OK to spend a night here but not more. The size of the rooms we had were ok but one room smelled of damp and the other of cigarettes. The decor and furnishing look dated and nowhere close to what is in the pictures. You can see water marks on the ceiling, walls and furnishing. Some places...

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Helpful?
1Thank P G
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call me on the...

Reviewed August 18, 2013

I like this hotel . Close to Edgware road and to other attractions . Small rooms but well furnished . The room size is almost same as any other 4 star hotel in London . My best regards to Deshney,Archna,Monica,Dennis and Rinah . I wish to see you again .

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Helpful?
Thank alialslami
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Let me start with thank you for choosing to stay at the Shaftesbury Metropolis London Hyde Park Hotel and also for sharing your recent thoughts with us. Your kind words is enough for us to see that how glad you were after your stay and rated us an excellent place to stay. It was our pleasure to have...

Reviewed August 15, 2013

The hotel is in a fantastic location so we were out all day everyday and had a wonderful time in London.Staff was very helpful and always with big smile , The staff help us change our room to twin and the loction near serivce nice nice

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Helpful?
Thank Faisal A
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Wow what a fantastic feedback! Thank you so much for your feedback and also for choosing to stay with us recently. Guest's feedback is valuable to us and helps to monitor and improve on our services. Your feedback has been shared within whole team and we all feel proud and head-high that we were able to meet your expectations with...

Kristiansund, Norway
Reviewed August 14, 2013

Smallest room on I've ever come by. We had no chance to open both our suitcases there. Bathroom of course very little too. The bed was not so good when to people lay in it. And the A/C had to run all night long, so that didn't help on the sleep quality either. But the worst thing: Crawling ants! Not...

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Helpful?
1Thank kjeei
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Let me start with thank you for choosing to stay with Shaftesbury Metropolis London Hyde Park Hotel. Guest comments is precious to us and help us to reach our goals to give best possible customer care. Apoligies for the compact room as its a Victorian Style Building and some of rooms are compact than others although of same...

Rochester, United Kingdom
Reviewed August 14, 2013

Room clean, well presented, equipped with all that was needed. Room was small, but it was a single with only me in it - so it was perfectly adequate. Breakfast staff were very friendly and breakfast was great (which was included in the price I paid). Location great for all places I needed to get to in london that weekend.

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Helpful?
Thank Tracey A
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your feedback on this website as well as for choosing to stay with us recently. We value our guests feedback as it helps to improve on our services and standard. We were all please to know that your overall experience was fine and you will choose us again on your future visit to London. Please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Price Range: $110 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Cheap Tickets, Agoda, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Travelocity and Expedia so you can book your Shaftesbury Metropolis London Hyde Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#254 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travelers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room with bath was my preference.”
 of 5 bubbles 623oliviao, 2 weeks ago | Read review
“Avoid the basement if you can - unless there's a discount.”
 of 5 bubbles 956bazj, 2 weeks ago | Read review
“Get to know the staff, they are the most friendly you'll ever find !”
 of 5 bubbles 139jessc, 2 weeks ago | Read review
“Only executive rooms are better”
 of 5 bubbles Aninda_mukherjee, 3 weeks ago | Read review
“Room away from the main road.”
 of 5 bubbles granthamkevin, Jan 9, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question