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Shaftesbury Metropolis London Hyde Park

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1,199 Reviews from our TripAdvisor Community

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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Showing 1,051: English reviews
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

I like this hotel - 5 min walk from paddington, very close to other stations. Hotel is super clean, great breakfast. The stuff is very friendly. Free decent Internet. I'll continue to come to this hotel.

Helpful?
1 Thank Nir E
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observations We hope you will be back soon and for assistance in booking your future stay please write to me on housemanager.hydepark@shaftesburyhotels.com We are looking forward to welcome you back in... More 

Southampton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 2, 2014

As I found out, because they have an unsecured website, my card details were compromised and I was the victim of credit card fraud. About 2 weeks after I stayed, thieves maxed out my company credit card. Having only used the card on the the likes of Amazon and John Lewis previously, the hotel's website stood out as the weak... More 

Helpful?
3 Thank TheOtherJamesBond
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com as per your earliest convenience so we can discuss this further. Once... More 

Travelers are raving about these London hotels

Kingston, Jamaica
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 30, 2014

The rooms are small - not unusual for London - but well maintained and clean. The ones below stairs tend to be claustrophobic for me. Memo to management: when the white towels are tending to brown it is time to get rid of them and get a new set. All in all, its ok for the price; excellent wifi experience,... More 

Helpful?
1 Thank CAS4488
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay & we... More 

Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2014

Staff was excellent, responding to any need or query in a very kind and proactive way. Hotel located in a very central area, close to tube sand train station, in a beautiful street. The wifi was free and worked very well. We received an upgrade in the room, which made our stay very comfortable and an overall very good value... More 

Helpful?
1 Thank Georgios M
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking time to share your wonderful review. I am delighted that you enjoyed your recent stays with us. Thank you for your positive comments about the Hotel. Hope to welcome you back soon! Kind Regards Gourav Gupta More 

Stourbridge, United Kingdom
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed June 26, 2014

Stayed here with my colleagues from work. Reception was nice and check in was easy. However rooms were rather disastrous... Despite all paying the same price, the 5 rooms were all different sizes, the smallest was a ridiculous size, literally a foot either side of the bed. See pictures. The air conditioning was not working in one of the rooms... More 

Helpful?
2 Thank lauralovesulots
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for choosing the Shaftesbury Metropolis for your recent visit to London. We consider the guest feedback of paramount importance whether good or bad. Our rooms are indeed different in sizes as they are different categories. Your room was upgraded to club triple and it is more than 25 sq. meter which big enough to keep 3... More 

Coimbatore, India
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 17, 2014

Best things about this place that it is in central location and very good sleep friendly bed but other than that nothing much to write home about.. very costly comparing to other nearby hotels. But the front desk people are very helpful ..Only walking distance from

Helpful?
2 Thank kovaitravelwriter
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are glad to hear that you had a very enjoyable stay with us. We ensure every guest has a relaxing visit and thank you for your observation in regards to our staff. Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay & we... More 

Nottingham, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed June 16, 2014

Most comfortable hotel bed I have ever slept in. Room had a fridge and microwave! Very small bathroom, but adequate. Excellent shower. We will stay there again. We usually use Travelodge but Travelodge is getting too expensive - this was a similar price but much more comfortable.

Helpful?
Thank Kate_9050
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking the time to respond. We are really pleased that you enjoyed your stay with us. It was a pleasure to read about our in room amenities. We will surely wait for your next visit & always be motivated to give you warm welcome back in the near future. Best Regards Gourav Gupta More 

Bristol
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 16, 2014

I stayed one night in the hotel and had the pleasure of being looked after in particular by 2 members of the staff, Archie and Angelo, who did everything to ensure my stay was enjoyable including serving drinks during one of the World Cup games so I didn't have to move! The location was excellent, 5 minutes from Paddington and... More 

Helpful?
Thank BristolLords
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We thank you for your lovely comments about our premises & the staff we will pass you comments to concern staff. We hope you will be back soon and for assistance write to me on dm@shaftesburymetropolitan.com Kind Regards Gourav Gupta More 

Los Angeles
Level Contributor
120 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed June 10, 2014

I'll start with the positive, as there are some. The hotel was clean and in a nice part of Paddington. It felt well kept and my room didn't show signs of much wear & tear. Close to Hyde Park and the Paddington station. Places to eat/drink/etc nearby. Staff was a bit daft but overall they meant well. Pleasant people but... More 

Helpful?
1 Thank underwaterman
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your feedback. We appreciate your comments and we take our guest feedback as paramount to our success and work on them as far as possible. As per your feedback, we have investigated & would like to confirm you that we checked in all the relevant places including rubbish Bins but could not found any ring.... More 

Washington, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 7, 2014

Staying in London for a two day conference and wanted a room for one night close to Edgeware Road. No real knowledge of hotels in the area, however, aware that London hotels can be somewhat "overpriced" and not particularly not prepared to pay the price at the Hilton. Hotel easy to find, and just a short walk from both Paddington... More 

Helpful?
Thank Leeds_Rambler
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for taking the time to respond. We are really pleased that you enjoyed your stay with us. It was a pleasure to read about our team’s friendliness and also your comments about our hotel in room amenities and also about breakfast. We will surely wait for your next visit & always be motivated to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Price Range: $131 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, TripOnline SA, Montcalm Hotel (London) Ltd & Precis Properties Ltd, Priceline, HotelTravel.com, Cheap Tickets, Travelocity and Odigeo so you can book your Shaftesbury Metropolis London Hyde Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#271 Luxury Hotel in London
#371 Romantic Hotel in London
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