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Shaftesbury Metropolis London Hyde Park

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1,179 Reviews from our TripAdvisor Community

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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Showing 1,033: English reviews
Israel
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 12, 2016

the room is very clean . The stuff is very very kind , wellcoming helpfull and efficient . they responded to every request with a smile . they helped us a lot to find our way around . The are great ! ! The location is very good , it was very easy to get everywher we wanted - with... More 

Helpful?
2 Thank rosib100
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Rosib100, Thank you for taking the time to write a wonderful review about your experience at the Shaftesbury Metropolis London Hyde Park. It was a pleasure to have you stay with us and we look forward to welcoming you back soon !! With Kind Regards, Pranav Bakshi House Manager More 

Milan, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 11, 2016

The place is London standard: small single rooms (as good as it gets, and it's good if you only have to sleep in it), quite clean (a little extra effort would certainly do good), kind staff. The real value is the location, minutes away from Hyde Park and Notting Hill, with buses from and to any direction in the same... More 

Helpful?
1 Thank Alessandro N
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Alessandro N, Thank you for taking the time to review the Shaftesbury Metropolis. It was a pleasure having you stay with us and we look forward to welcoming you back soon !! With Kind Regards, Pranav Bakshi House Manager More 

Preston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 9, 2016

We booked this hotel to accommodate a visit to Hyde park with friends to. On arriving at the hotel we were told that the hotel was overbooked and transferred to another hotel. This was obviously not pre arranged and we waited an hour in reception for the manager to arrange this. Absolutely disgusting. The hotel were were transferred to was... More 

Helpful?
5 Thank 23catherine
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for Review. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call us on 02077237723 as per your earliest convenience so we can discuss... More 

Travelers are raving about these London hotels

Northampton, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 4, 2016

I stayed here last night with two friends. Initially there was a problem with the booking, but this was quickly sorted out to our satisfaction by a lovely Spanish lady. The rooms are small, but this is central London, so this is to be expected. That said, the beds and pillows were really comfy, the rooms were smart, immaculately clean,... More 

Helpful?
1 Thank PeggyandTerry
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an excellent review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. I am sorry to know that your overall perfect stay was blemished by the door issue but I certainly... More 

Portsmouth, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 2, 2016 via mobile

We stayed here in May for 2 nights, parking was right outside the hotel for £20 a night which we thought was quite reasonable, hotel staff were very friendly and the lobby areas are very modern and all spotlessly clean, our room was very small as was the bathroom but this didn't bother us as we were only ever in... More 

Helpful?
1 Thank Hjm_pjw
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

Glasgow, Scotland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 24, 2016

This place is unbelievable. They would not accept the credit card that my company had booked my room in (which I have done at least 100 times at different London hotels), nor that of a colleague's credit card over the phone. They said it was "my problem" (!!!) that I now had nowhere to stay in London for that evening,... More 

Helpful?
2 Thank Graz M
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, First of all, we would like to apologise for the inconvenience caused to you. Unfortunately, I am unable to locate any booking with your name or with the concern you have raised. I would request for the booking details to be sent to dm@shaftesburymetropolitan.com, so we can have your concern investigated and get you the best resolution. Yours... More 

Shetland Islands, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2016 via mobile

We stayed 2 nights in this very nice hotel. The whole place was clean and well kept. The room was immaculate. Nice bathroom with good shower. Staff were very professional, polite and very helpful. Good location walking distance from Marble Arch and 2 tubes close by. We would rebook if visiting London again and would highly recommend.

Helpful?
1 Thank JEL999104a
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2016 via mobile

I stay in London 2 or 3 nights a week and at times, I have found the accommodation offered by a large array of hotels very underwhelming. That is until I found this hotel a few months back. The staff are wonderful and very welcoming. Rooms are lovely and clean: beds are big and comfy with ample sized pillows. Treats... More 

Helpful?
1 Thank Jackie D
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an excellent review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We... More 

Mumbai (Bombay), India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 17, 2016

Have been using this company properties with mixed experiences. However stayed 1st time at this one, turned out to be a very good decision. Lovely hotel at a very central location in Paddington London close to Hyde Park. The room was very nice, comfortable and of a good size compared to London standards. Mr.Angelo the Deputy Manager was exceptional and... More 

Helpful?
1 Thank NatAar
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of Angelo and the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are delighted to hear that we won you over as one of our many returning guests and also to hear that you had an enjoyable stay with us. We are... More 

Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 17, 2016 via mobile

Comfortable bed, good tv channels, strong water pressure for shower, very clean room and toilet. Few minutes Walking distance to Paddington tube and train stations. 15 minutes to airport by Heathrow express train and 25 minutes by Heathrow connect train. Very small shower, my toilet had no bath tub. My room was smaller in size than the one in the... More 

Helpful?
Thank IhabAlami
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. Thank you for your feedback and I will certainly converse your message to the member of staff... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Price Range: $122 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#274 Luxury Hotel in London
#372 Romantic Hotel in London
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