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Shaftesbury Metropolis London Hyde Park

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1,180 Reviews from our TripAdvisor Community

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Showing 1,034: English reviews
Copenhagen, Denmark
1 review
4 of 5 stars Reviewed 2 days ago NEW

Great little hotel with amazing service! Especially Angelo was at great help and I would at anytime recommend the hotel do to his helpfulness. I visited on a business trip and I needed help finding a room to record a radio show. Within 15 minutes Angelo had found me a room and helped me moving all my stuff so I... More 

Helpful?
Thank idagsb
Jaipur, Rajasthan, India
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was there for 4 nights in Hot July weather....very convenient location 10 mins walk from Paddington station. Courteous staff, clean rooms. But Had One huge problem, the AC did not work at all, it was on...but ZERO effectiveness,its was 35 degrees in the room, when 25 outside! On request got a fan and slept with window open all 4 night,... More 

Helpful?
Thank Pankaj R
Amman, Jordan
1 review
5 of 5 stars Reviewed 1 week ago

i am visiting London every year and this is my third year where i stay at Shaftesury Metropolis hotel. i impressed of the hospitality at the reception, restaurant and everyone at the hotel. their a guy in the reception called Angelo, i think he is the front disk manager, he is perfect in customer care.

Helpful?
Thank ash20162016
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of Angelo and the rest of the team here at the Shaftesbury Metropolis, thank you very much for having shared this wonderful review following your stay with us. I am thrilled that the service provided by our team exceeded your expectations and hope to have the pleasure of personally meeting you when your travels next take... More 

Newquay, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

After being moved here from the glamorous looking grande royal ( due to mechanical issues...which I suspect is a extremely regular thing, with the photos of the other other being used to lure people in) we were placed in a dungeon. We could not open our windows as outside I can only describe as an aircraft engine was situated. We... More 

Helpful?
Thank bumblebosley
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than... More 

Travelers are raving about these London hotels

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 25, 2016

My wife and I have just returned from a 3 night stay, we're regulars here and always enjoy it. Location is great, a 5 min walk from Paddington underground or 7/8 min walk from Edgware Road station. Note that Paddington station is closed until mid August so it's better to alight at Edgware Road station for now. The staff is... More 

Helpful?
Thank Abdul K
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am thrilled that your experiences were exceeded on all fronts throughout your stay with us, and greatly look forward to personally welcoming you back on your next stay with us. Please do... More 

Sydney, Australia
Level Contributor
304 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
3 of 5 stars Reviewed July 22, 2016

This supposedly 4 star hotel is a what you would expect in London. Like other '4 star' hotels like this one, it's a converted old townhouse made into a hotel. This one is well-located in Paddington, so easy access once you get off the Heathrow Express. Nice and modern inside the hotel. The lobby is sufficient in size and space,... More 

Helpful?
Thank TravellingCarlito
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for taking the time to provide us with your feedback, both positive and constructive as we rely on honest feedback to help us to improve our service.Your experience will be carefully reviewed with all those concerned. We hold exceptionally high standards and we endeavour to preserve this by demonstrating attentive and personalised service to every guest... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 21, 2016 via mobile

I booked a one nigh stay. Their advertisements read; 'no payment until check in'. I was weary of providing my credit card to 'guarantee ' my room, but had to in order to complete the reservation. Two hours after booking this hotel, I was able to get an earlier flight, and would not need to stay the night. I requested... More 

Helpful?
Thank Shirley S
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for Review. We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay. It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call us on 02077237723 as per your earliest convenience so we can discuss... More 

kidderminster
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 20, 2016

Staff are very polite, nothing is too much trouble..fantastic! Last year we asked directions and a map was immediately produced..This year we asked for a taxi and a member of staff stood by roadsidecand hailed us one !! Room a bit small for two but very clean and well furnished.definitely recommend . We will be back next year x

Helpful?
2 Thank FrankieKidderminster
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear FrankieKidderminster, Thank you so much for sharing such a beautiful review about your stay at the Shaftesbury Metropolis London Hyde Park. We are delighted to note that you found the team polite & helpful and our cleanliness standards impeccable. I have shared your feedback with the team and they are please to note your kind comments. We hope to... More 

Scotland
Level Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed July 17, 2016

What can I say the Reception staff were superb the hotel was lovely the room wasccomfortable, immaculately clean and tidy. Staff could not do enough to help. We thoroughly enjoyed our stay and would have no hesitation in reccomending this hotel to anyone. It was also close enough to buses and underground and not so far from a lot of... More 

Helpful?
2 Thank Lloretjim
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Lloretjim, Thank you so much for taking the time to leave a wonderful feedback about your stay at the Shaftesbury Metropolis London Hyde Park. We are delighted to note that you had a great stay and we look forward to welcoming you back soon !! With Kind Regards, Pranav Bakshi House Manager More 

Chesterfield
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 14, 2016 via mobile

Staff, location, room - all very good! Can't go wrong with the price we paid. Breakfast - looks good too but didnt have it. My husband and I stayed here with our then 7 month old around mid May. We probably have had a good deal booking it online and when we checked in we got a free upgrade. Receptionists... More 

Helpful?
2 Thank Lesley P
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Lesley P, Thank you for taking the time to write such a wonderful review about your experience at the Shaftesbury Metropolis London Hyde Park. We are delighted to note that you had a great stay and we look forward to welcoming you back soon !! With Kind Regards, Pranav Bakshi House Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Price Range: $118 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#273 Luxury Hotel in London
#372 Romantic Hotel in London
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