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Shaftesbury Metropolis London Hyde Park

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Shaftesbury Metropolis London Hyde Park
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1,240 Reviews from our TripAdvisor Community

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Showing 1,077: English reviews
Reviewed 5 days ago NEW

My wife and I had a pleasant long weekend in London staying at The Metropolis London Hyde Park. It is within a short distance of Park Lane, Oxford Street and if you walk through Hyde Park also Knightsbridge. The Hotel has excellent staff and accommodation and I cant thank them enough for making our stay very pleasant. We would definitely...

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Helpful?
Thank Graham M
Reviewed 5 days ago NEWvia mobile

Just arrived at the hotel to check in. Hotel is clean and staff were friendly. However i am shocked that the room is so small its a disgrace we are on the ground floor and the noise is so loud from outside i am so annoyed that I have booked and paid for this.

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Thank Laura S
London, United Kingdom
Reviewed 5 days ago NEW

The hotel was great and can't fault it one bit. Lovely room, very friendly and helpful staff, and this was in a great location so close to all of London's main attractions. I would definitely come back here again.

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Helpful?
Thank stupot8181
Rome, Lazio, Italy
Reviewed 2 weeks ago

From the moment you walk in, you're home, all the staff members give you full attention, help if needed and they won't miss a smile towards you! Special thanks to Francesca, a wonderful Italian lady! The position is pretty central, within ten minutes, a cab will bring you to the heart of London and with a metro it's even quicker!...

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Thank IngaJ1705
Singapore
Reviewed 2 weeks ago

Okay so this place is nice enough and if you're a heavy sleeper or used to lots of noise then this is fine. Sadly, I am neither of these things! I was staying the night before an interview so really wanted to get a good sleep. Between general noise traffic, ambulance sirens at least every 30 mins, cars beeping and...

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Helpful?
Thank sarahvix
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Helsinki, Finland
Reviewed 3 weeks ago

Location is very good if you use the underground lines. Easy to walk to the Paddington Station, takes maybe 5minutes. Nice and friendly area. Good service from the hotel staff. Breakfast was all the basics you need. Room was quiet as we asked, facing a tiny inner yard. Everything was clean and nicely decorated. Room was small but we did...

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Helpful?
Thank yazm_87
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. Please write to me when your plan your trip to London, I will be more than...

Warrington, United Kingdom
Reviewed 3 weeks ago

I've stayed here several times and the service is always top notch - couldn't be better! There is always a warm welcome from the reception team whether you're a return customer or a first timer. The rooms are clean and comfortable and the breakfasts are great. The staff are always happy and cheerful and willing to go that extra mile...

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Helpful?
Thank Paul M
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are delighted to hear that we won you over as one of our many returning guests and also to hear that you had an enjoyable stay with us. We are taking great...

Oslo, Norway
Reviewed 4 weeks ago

Over almost 30 stays at different hotels in the area, I this time returned to an old aquaintance. Wow, the hotel was totally refurbished! Small, but intimate and pleasant single room. And the breakfast girls were almost worth it alone, so charming and helpful! Also one of the girls at reception, who noticed every time I came in, and asking...

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1Thank 1Norwegian
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back...

Reviewed 4 weeks ago via mobile

Hello I reserved the hotel because of their photo on the booking.com. there was a room for 3 or 4 guest. Once I arrived with my family we got chocked. They only have very very small room even it is so small for one person. They force us to reserve extra room. Also they did not allow us to enter...

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Helpful?
Thank LatifaOmRefal
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Reviewed 4 weeks ago

The Hotel is just a 5min walk from Piccadilly station and 5min away from Hyde Park. If you get the Circle Line you'll be at Victoria station after just 5 or 6 stops. The staff was great and they've offered me fresh fruit, cookies, 2 bottles of red wine, water and fizzy sodas free of charge. I've stayed in the...

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Helpful?
Thank Pedro A
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. Being located very close by Hyde Park and Three underground stations is very advantageous for our esteemed guests as they can travel with ease. I am glad that you enjoyed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Price Range: $106 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, HotelTravel.com, Travelocity, Odigeo, Agoda, Cheap Tickets, Priceline and Montcalm Hotel (London) Ltd & Precis Properties Ltd so you can book your Shaftesbury Metropolis London Hyde Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#256 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travelers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I don't know if they do have quiet rooms but certainly ask!”
 of 5 bubbles sarahvix, 2 weeks ago | Read review
“I was in a front room: 114. Not noisy at all!”
 of 5 bubbles 1Norwegian, 4 weeks ago | Read review
“Great night sleep, the roo is very quiet and comfortable and great staff.”
 of 5 bubbles 807pedroa, 4 weeks ago | Read review
“As a solo traveler i think it is well worth the money to upgrade to a double room.”
 of 5 bubbles christineontour2016, Oct 31, 2016 | Read review
“Traffic not too heavy on Sussex Gardens so a room at the front is fine.”
 of 5 bubbles mikecK174VB, Sep 9, 2016 | Read review
5 of 5
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