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Shaftesbury Metropolis London Hyde Park

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1,305 Reviews from our TripAdvisor Community

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Showing 1,127: English reviews
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Reviewed 4 days ago NEWvia mobile

Stayed here for two nights in the first week of March, and really enjoyed our stay. The hotel was walking distance from Paddington Station (took us about 15 mins) or would have been about £5-10 via black cab. Most expensive cab ride from the hotel was out to the Tower of London, and was £23. Worked great starting at the...

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Helpful?
Thank Timothy B
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and for your lovely review which is very much appreciated. Being centrally located and very close by Hyde Park and Three underground stations is very advantageous for our esteemed guests as they can travel with ease. I am also glad...

Navan, Ireland
Reviewed 4 days ago NEWvia mobile

3 night stay, March 2017. I found all the facilities excellent. Best was the staff, at reception and in the dining room: they were warm, friendly and helpful and looked after my every need; special mention goes to Angelo at reception who was extremely helpful to me. I strongly recommend this hotel to anybody visiting London for business or pleasure.

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Helpful?
Thank John T
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of Angelo and the rest of the team here at the Metropolis London Hyde Park, thank you very much for having shared this wonderful review following your stay with us in Shaftesbury Metropolis. I am thrilled that the service provided by our team exceeded your expectations and We will look forward to welcome you back to...

England
Reviewed 4 days ago NEWvia mobile

I found this place on tripadvisor and booked it direct with hotel as was well located and £112 with breakfast included. You get free breakfast if you book direct - current promotion. Hotel is 5 minutes walk from Paddington station and easy enough to find. We were upgraded to a club room which looking online is pretty much the same...

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Helpful?
Thank Jonnym_7
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are delighted to hear that you had an enjoyable stay with us. We are taking great pride in our team's effort to make each and every guest's stay a memorable one. It's...

Reviewed 5 days ago NEWvia mobile

This hotel have great polite staff. Rooms are clean but a bit on the mall side. The nearest metro station is about 8 minutes walking and the nearest bus stop is about 3 minutes walking. The hotel is near a general hospital.

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Helpful?
Thank Mashal B
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. Being located very close by Hyde Park and Three underground stations is very advantageous for our esteemed guests as they can travel with ease. I am glad that you enjoyed...

Reviewed 6 days ago NEW

Location is great, very convenient. The hotel was generally clean. It was a little noisy, which the only negative comment I have. The manager on duty Francesca was exceptionally helpful and accommodating, great service on her behalf.

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Helpful?
Thank Natalya Z
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and we will pass your comments...

Reviewed 1 week ago via mobile

It was an excellent experience with this hotel. Especially their staff. They are very helpful. Many thanks to Camela from the reception team. This hotel very close to Hayd Park, Oxford street where you can find many shopping centre

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1Thank Khalid A
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are delighted to hear that you had an enjoyable stay with us. We are taking great pride in our team's effort to make each and every guest's stay a memorable one. It's...

Norwich, United Kingdom
Reviewed 1 week ago

I've used many of the hotels hereabouts and the service and facilities at the Metropolis outshine 99% of their competitors. From the welcome at reception to the extremely comfortable bed, everything exceeded my expectations (I've been very disappointed in the past by the quality of accommodation locally). Highly recommended and I'll be back very soon!

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Thank Dave G
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing your fabulous review about the recent stay at the Shaftesbury Metropolis London Hyde Park! We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. It’s always a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. Thank...

Paignton, United Kingdom
Reviewed 2 weeks ago

We were staying here when we went to see England -Scotland Rugby at Twickenham. Check in was as easy as could be, very welcoming staff, our room was one of the smaller room we have stayed in but it was very well equipped and comfortable! Very quiet as well. Will stay again!

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Thank Sue M
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thanks you ever so much for the lovely review post your stay in Metropolis LOndon Hyde Park! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back to provide you the superior service and do...

Moscow, Russia
Reviewed 2 weeks ago

All very pleasant, will definitely come back, very stylish, small rooms, great location, friendly staff. Very clean.A delicious and hearty hot breakfasts,compliment in the room on arrival 2 bottles of water and plates of fruit. set for tea and coffee with cookies.

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1Thank Lora11111
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, We are extremely delighted to receive such a positive and heart-warming feedback from your end. It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better. On behalf of our entire Team here at Shaftesbury Metropolis we thank you for your visit and we hope to...

Reviewed 2 weeks ago via mobile

My wife and I have stayed at the Metropolis on Sussex Gardens countless times now, and it's always a great experience. This is only hotel we now stay at any time we're in London. On this occasion, we were in London for a belated birthday celebration. Not only were we given a complimentary upgrade, the room was a decorated with...

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2Thank Abdul K
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! We are delighted to hear that we won you over as one of our many returning guests and also to hear that you had an enjoyable stay with us. We are taking great...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Price Range: $129 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#243 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travelers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a large club room”
 of 5 bubbles LyndafromLiverpool03, 2 weeks ago | Read review
“Clubs rooms are specious and have a Microwave in them”
 of 5 bubbles 853sadiaa, 2 weeks ago | Read review
“Room with bath was my preference.”
 of 5 bubbles 623oliviao, Feb 13, 2017 | Read review
“Avoid the basement if you can - unless there's a discount.”
 of 5 bubbles 956bazj, Feb 11, 2017 | Read review
“Get to know the staff, they are the most friendly you'll ever find !”
 of 5 bubbles 139jessc, Feb 9, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question