We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Shaftesbury Metropolis London Hyde Park

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Shaftesbury Metropolis London Hyde Park
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,275 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,106: English reviews
Start your review of Shaftesbury Metropolis London Hyde Park
 Click to rate
Reviewed yesterday NEWvia mobile

For me as a frequent traveler diference between good and bad hotel is in flexibility and customer service Here I have suffered from worst possible customer service.That day I was on awake from 4:30am, after 12 hours of intensive meetings and travel they did not allow me to have minimum as a guest. I arrived at hotel around 17:00. I...

 Report
Helpful?
Thank Ratomir J
kingsbridge
Reviewed 3 days ago NEW

The Shaftesbury Metropolis was ideally situated for us due to it being very close to Paddington Station. We had travelled up from the West Country, so a short hop around the block, dump the bags and hoof it off across nearby Hyde Park to visit Kensington Palace meant that we hit the ground running and wasted none of our vacation...

 Report
Helpful?
Thank sandy g
Mumbai (Bombay), India
Reviewed 1 week ago

The Staff at the kitchen/restaurant was really welcoming. The best part is the location of the property, right opposite the Hyde Park and walkable from the Knightsbridge/Central London. It's really well connected with rest of the London.

 Report
Helpful?
Thank Siddhartha_V
Belfast, United Kingdom
Reviewed 1 week ago

Had a great stay in this hotel, the staff where very helpful, especially Alexandra. The hotel was clean and welcoming. Rooms themselves where small and compact but very comfortable and warm. Very central, would definitely stay again.

 Report
Helpful?
1Thank Olivia O
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of Alexandra and the rest of the team here at the Metropolis London Hyde Park, thank you very much for having shared this wonderful review following your stay with us in Shaftesbury Metropolis. I am thrilled that the service provided by our team exceeded your expectations and hope to have the pleasure of personally meeting you...

Dammam, Saudi Arabia
Reviewed 1 week ago

We stayed in this hotel for a week with my 1 year old son. I had big bags + baby pram, which was transferred to my room. The staff are very warm and were on toes to help the guest round the clock; I remember few of the staff members name, which I would like to acknowledge it here Jinal,...

 Report
Helpful?
1Thank ssyedssohail
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an excellent review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. We are also delighted to know that you enjoyed our services and we will pass your comments to concern...

Paris, France
Reviewed 1 week ago

Very quite location in central London where everything is within walking distance ! I stay in the hotel twice a month and it´s always a pleasure to return here. The staff is very friendly and thoughtful. The breakfast is very complete and the rooms are charming and spotless.

 Report
Helpful?
1Thank _soniafeu
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back...

Bridgwater, United Kingdom
Reviewed 1 week ago

This could've been a horror story. We were booked into the Park Grand but they had plumbing problems so our room was unavailable. They looked after our bags while we had a day and evening on the town then, after some faffing by the trainee receptionist, provided us with a taxi to the Shaftesbury Metropolis London Hyde Park, about 1km...

 Report
Helpful?
1Thank Baz J
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated. We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too. We are also delighted to know that you enjoyed our services and full buffet breakfast. We pride...

Knokke, Belgium
Reviewed 1 week ago

What a pleasure to stay in this little hotel, if you are traveling with BIG bags it might be a bit of a struggle as there are a lot of small steps up & down even after the elevator ride, but don't let that get in your way! Cute little rooms , EXTREMELY friendly staff and good Wifi! Reception looks...

 Report
Helpful?
1Thank Jessica C
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the team here at the Metropolis London Hyde Park, thank you very much for having shared this wonderful review following your stay with us in Shaftesbury Metropolis. I am thrilled that the service provided by our team exceeded your expectations and hope to have the pleasure of personally meeting you when your travels next take...

Kolkata (Calcutta), India
Reviewed 2 weeks ago

Stayed for around 4 days this winter in here. My experience with other Shaftesbury group of hotels was pretty good, as compared to this one. The first issues faced in the reception where amount blocked on my card could not be used to pay the room rent. Pretty basic thing to not have been sorted. The double bedroom is usually...

 Report
Helpful?
1Thank Aninda_mukherjee
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park. Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard. I am very pleased to see that your expectations were met during your stay with us,...

London, United Kingdom
Reviewed 2 weeks ago

Room was really nice and clean. Reception was always helpful. Wifi works great. I was there on a business trip so it was crucial. One of the reasons I would choose this hotel again. All in all I had a good stay.

 Report
Helpful?
1Thank 0tina0
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this fabulous review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back...

Questions? Get answers from hotel staff and past guests. Ask a question

452 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (231)
Viewed
Room/Suite (73)
Viewed
Bathroom (44)
Viewed
Hotel & Grounds (20)
Viewed
Dining (14)
Viewed
View from Room (7)
Viewed
Business Center/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Other (71)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (204)
Viewed
Amenities (17)
Viewed
Club Double Room (30)
Viewed
Club Double with Romance Package (28)
Viewed
Club Triple Room (32)
Viewed
Club Twin Room (34)
Viewed
Standard Double Room (40)
Viewed
The Hotel (23)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (3)
Viewed
Dining (2)
Viewed
Room/Suite (5)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travelers also viewed these London hotels
Paddington / Maida Vale
Park Grand Paddington Court
Park Grand Paddington Court
#202 of 1,087 in London
734 reviews
Show Prices
Show Prices
Show Prices
The Darlington Hyde Park
#193 of 1,087 in London
2,054 reviews
Paddington / Maida Vale
BEST WESTERN PLUS Delmere Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Price Range: $105 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Cheap Tickets, Agoda, Expedia, Montcalm Hotel (London) Ltd & Precis Properties Ltd and Travelocity so you can book your Shaftesbury Metropolis London Hyde Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Hotel Style:
#254 Luxury Hotel in London
#370 Romantic Hotel in London
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travelers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room with bath was my preference.”
 of 5 bubbles 623oliviao, 1 week ago | Read review
“Avoid the basement if you can - unless there's a discount.”
 of 5 bubbles 956bazj, 1 week ago | Read review
“Get to know the staff, they are the most friendly you'll ever find !”
 of 5 bubbles 139jessc, 1 week ago | Read review
“Only executive rooms are better”
 of 5 bubbles Aninda_mukherjee, 2 weeks ago | Read review
“Room away from the main road.”
 of 5 bubbles granthamkevin, Jan 9, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question