Went with a group of 20 work colleagues. Firstly the booking process was simple and left the menu to be designed by the team. The dining room in itself is beautiful with high ceilings. The food was superb,mustard tandoori salmon, butter chicken, dal , spinach, rasmalai and gulab jamun. Flavourful and great presentation. The team looked after us , thank you Harsit, Raj, Jaimon Chef who even came to the table to speak to us. All in all a fantastic experience and throughly recommended. Thank you team Lalit .
Negative: someone entered our room without knocking, tv didn’t work well, many amenities not available eg. Room service and restaurant. Telephone to call reception not working. We called for it to be fixed but not fixed. Quite expensive. Positive: good location, stunning building
Just had the pleasure of a stunning Indian meal at Baluchis Indian restaurant, which is based in the 5 star Lalit Hotel. Many thanks to Harshit and his team for the excellent hospitality and service. Equipped with a tandoori oven this kitchen provides some of the finest authentic Indian food in London. I highly recommend the dal, which I'd as good as any I've tasted. Thanks again, and we'll be back soon
Pros; -beautiful building steeped in history -excellent location -unique, impressive looking rooms -beautiful interior -there are some good deals to be had Cons; -service was slow, awkward and lacking in the restaurant, bar and at check in. Ironically, the man on check out was the most friendly and professional of our stay. -breakfast was poor; tasteless, oily, and poor service. Not 5 star at all. -room had some scuffs here and there - not 5 star Would we stay again? For the right price and we'd eat off site. That kind of defeats the object a little doesn't it?
At Last! A hotel that gets it right! Beautiful rooms, clean, elegant and in the best position possible for Tower Bridge and the Sky garden. My only regret is not having 2 nights because it was so luxurious and sophisticated. Many thanks, Suzi Taylor and Sacha Francis
Stayed here for 3 nights whilst working Canary Warf. Room clean good size, great location loads of bars resto's nearby. Borough market 10mins away. Great place to use as base to explore london. Just by the river so lots of walking opportunities. Tube nearby too.
Stayed for 3 nights in March, and still arguing trying to get £955 back, even though I settled in full on departure. My real issue is the service. They brand themselves as a high-end boutique hotel but are lacking in providing a good "Customer experience". Worse than this, they are slow to respond, difficult to communicate with, and disinterested in solving the problem. They are even refusing to details - so that my bank can "void" the charges. Kanchan Das should be ashamed of her responses and look for work outside of the hospitality industry. Looking through other reviews - it would also appear I'm not the only person battling the same issues. Namaskar and have a nice day! I shall never be using your hotel or the SLH chain/brand again.
We called in for a drink post theatre. We ordered vodka martinis, but the barman did not know how to make them and did not have basic ingredients behind the bar, such as a lemon. He added candied fruit and other odd ingredients creating an undrinkable cocktail. Not only that, my husband waited at the bar for 25 minutes for the cocktails to be made. Disastrous and unprofessional. Shame, because it's a great location and lovely setting.
We stayed two nights in a "senior classroom" (Room 201) which was a bright double aspect room with views of the Shard and the river. The room was a decent size, beautifully furnished and with a comfortable bed. The bathroom had a walk in shower rather than a bath tub and the high tech "Japanese toilet" always has a warm seat! Rather surprisingly there were no hand towels, just very large bath towels. Breakfast was good enough and staff always friendly. One minor issue was the safe did not work in our room, fortunately we did not need to use it, we did report it to reception staff but it did not get fixed. The position of the hotel is very good for river walks, Tower Bridge, HMS Belfast etc. and we would return. Pricing is acceptable for the quality level.
We were there for 2 nights. Very comfortable room, great breakfast and very helpful staff. I unfortunately forgot some items in my room safe when I left back home. The concierge and security staff are absolute professionals and took care of the matter perfectly. They take their job and the safety of their guests very seriously. This deserves the utmost respect and speaks for the hotel! I absolutely recommend the hotel and will stay at The Lalit again on my next stay in London.