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Discovery Dock - Zen Apartments

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Traveler (109)
Room & Suite (66)
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Overview
  • Excellent16%
  • Very good18%
  • Average13%
  • Poor10%
  • Terrible43%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Restaurant
Room Service
4 Star Hotel
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Rooms
Jul 1Jul 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (133)
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1 - 5 of 108 reviews
Reviewed 1 week ago via mobile

Very nice apartment with a great view of Canary Whaf.....staff were very helpful with my booking in at the apartment....nice spacey apartment....used them before and will use them again....great kitchen as well as a good size bedroomMore

Thank Paul H
Response from Kevin H, Public Relations Manager at Discovery Dock - Zen ApartmentsResponded 1 week ago

Dear Paul, Thank you for the time taken to write to us and sharing your experience. I am pleased that you enjoyed your stay with us and I passed all your kind comments to our staff. They were happy that their work is appreciated. We...More

Reviewed 2 weeks ago via mobile

Despite the majority of terrible reviews on here my experience was relatively pleasant. Booked through work so did not have to pay a deposit (which seems to be many people’s complaints) and had meet and greet to receive the keys. The apartment was true to...More

Thank Keva4845
Response from Kevin H, Guest Relations Manager at Discovery Dock - Zen ApartmentsResponded 1 week ago

Dear Keva4845, Thank you for choosing to stay at ZEN Apartments Canary Wharf and for the time to write such a nice review. It is regrettable that you have met mentioned issues, however your comment is a great motivation for us to make improvements. It...More

Reviewed March 17, 2018

Different apartment to photos on bookings.com. The complete OPPOSITE of deluxe. Carpets in both bedrooms stained and dirty. Towels really thin and small with no spares and no hand towels or tea towels. No plugs in any sinks. Toilet in en suite was disgusting as...More

Thank iain m
Response from Kevin H, General Manager at Discovery Dock - Zen ApartmentsResponded May 10, 2018

Hi , Apologies that you had such an experience, however, we are under new management now and also refurbished our apartments. Hope this bad experience does not deter you from booking with us again. I can assure you with all the changes we have made...More

Reviewed February 14, 2018

Entrance : - there is no cover over the alarm, wires are naked. In the entrance bathroom : - the heater is coming off the wall - the water regulator is coming off too - the showerhead holder is broken. In the living room :...More

Thank Viviane84800
Response from Kevin H, General Manager at Discovery Dock - Zen ApartmentsResponded May 10, 2018

Hi , Apologies that you had such an experience, however, we are under new management now and also refurbished our apartments. Hope this bad experience does not deter you from booking with us again. I can assure you with all the changes we have made...More

Reviewed October 26, 2017 via mobile

The place is a scam. I booked it on Booking.com based on the pictures and location. When I received the confirmation, it contained instructions to collect the keys from security at another building about 20min away. There was no security office at the other building....More

Thank Campbellza
Response from Kevin H, General Manager at Discovery Dock - Zen ApartmentsResponded May 10, 2018

Hi , Apologies that you had such an experience, however, we are under new management now and also refurbished our apartments. Hope this bad experience does not deter you from booking with us again. I can assure you with all the changes we have made...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room amenities
Microwave
Refrigerator in room
Details
Price range
$145 - $329 (Based on Average Rates for a Standard Room)
Hotel class
Details
Price range
$145 - $329 (Based on Average Rates for a Standard Room)
Hotel class
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Traveler (109)
Room & Suite (66)
Dining (8)
Questions & Answers
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Stuart W
August 14, 2017|
AnswerShow all 3 answers
Response from Bonnie M | Reviewed this property |
I don’t think so.
0
Votes
Room Tips
"Ask for the exact location - they have a lot of apartments."
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"Higher floors for the view"
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"This is an apartment not a hotel"
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"Do not book it."
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