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Hotel Indigo London-Paddington

Travelocity$215*
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#174 of 1,063 Hotels in London
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hotel Indigo London-Paddington
Hotel Indigo London-Paddington
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1,818 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo London-Paddington
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Showing 1,601: English reviews
Mexico City, Mexico
Reviewed October 18, 2013

I was amazed about the poor service costumer and lack of training for employees. When I booked ( phone) a night all my details where taken wrong but my credit card number. Since I did not get a confirmation mail, I called again and because my last name and mail were wrong the hotel said it was NO reservation on...

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Helpful?
3Thank Arteagam
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you very much for sharing your thoughts with us. Please receive my most sincere apologize for the inconvenience caused during your stay as we did not meet your expectations. I will definitely take your feedback on board and our Reception Manager will personally retrain the staff to assure that it does not happen again. I really hope...

Santa Barbara, California, United States
Reviewed October 13, 2013

My wife and I have stayed in many disappointing hotels near Paddington Station over the years, so this year we decided to spend a little extra and try Indigo. The hotel is very close to the station, always an issue with luggage, and it's a straight shot from the station to the hotel. Although on a busy street, the room...

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Helpful?
Thank duncanworldtour
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, I am glad to hear that you stayed with us for the first time on this occasion and I am delighted that you find our location convinient and our rooms modern and clean. I will be very happy to share your thoughts with the staff and they will appreciate to hear that they were helpful and friendly. We...

Perth, Australia
Reviewed October 10, 2013

Just returned from a four night stay and was throughly impressed throughout my stay. Stayed in a King Executive Room and found the room to very clean and cozy. Free soft drinks and water were a thoughtful touch and breakfast every morning was of a good quality. Bed was fabulous! Nice and firm just the way I like it. The...

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Helpful?
1Thank Coffeeaddict17
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts with us. I am very happy to hear that you enjoyed the cleanliness, comfort and décor of our rooms. Our Housekeeping team will be delighted to hear that you found them fast and efficient. Once again I would likte to thank you for your kind comments and we...

San Francisco, California
Reviewed October 10, 2013

Super convenient location 1 block from Paddington station and an easy stroll to Hyde Park and Kensington Gardens. Tons of dining options within a 2 block radius, convenience stores nearby. The hotel is in a old structure with an upgraded interior, typical of the area. Room was nice with modern furnishings and finishes, good bed. Hardwood floor was quite slippery,...

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Helpful?
Thank BA_Lars
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you very much for your kind comments. I am delighted that you enjoyed your stay with us and that you find our location so convinient. We are very close to Hydepark and Kensington Gardens with a very good transportation links and a wide choices of restaurants. I am looking forward to welcome you back to Hotel Indigo...

Newbury, United Kingdom
Reviewed October 9, 2013

Once the days of luxury hotels for business trips are over, it's refreshing to have this type of refreshed experiences... No frills, but some innovation. I appreciate free minibar ( no alcohol, of course...) The breakfast room is the multipurpose restaurant, open to public and to the street. Nice.

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Helpful?
Thank mark r
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you very much for taking the time to share your thoughts and for choosing to stay with us. Our purpose is to provide a very unique and personalized customer service to make our guests feel at home and I am glad you felt the difference. I am happpy to hear that you enjoyed the complementary minibar and...

Calgary, Canada
Reviewed October 7, 2013

Stayed one night - arrived by train at Paddington and just needed to overnight prior to going to Heathrow via the Heathrow Express. Location was perfect for this - short walk from/to the train station, even hauling a suitcase. I've walked further in some airports. Room was very small and fairly expensive for the size. It was modern and offered...

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Helpful?
1Thank brucea
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you for taking the time and effort to post your review following your recent stay on this website. I was delighted to read your positive remarks about our location. Our location as well as the nice rooms we offer to our guests is indeed something we are very proud of and team works very hard to ensure...

Brooklyn
Reviewed October 6, 2013

If you need to be in Paddington for the train station, you'll appreciate this place. Otherwise not, because it's faaar away from any tourist attraction. The hotel itself is a bit of a shock, certainly not what you'd expect from a top-rated hotel on TripAdvisor. Service wasn't particularly good either, with a request for a quiet room met with one...

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Helpful?
Thank RomanHans1
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest , Thank you for taking the time to share your feedback with us on this website, following your recent stay. I was concerned to read that your stay with us did not meet your expectations, and I would like to take this opportunity to sincerely apologize for any inconvenience caused. We do, as standard, offer a voucher for...

Brighton, United Kingdom
Reviewed October 6, 2013 via mobile

We just stayed the one night and booked through the rewards scheme. As we were celebrating a friend's birthday in London, the Indigo was a convenient location just around the corner from Paddington Station. We did not use any of the hotel facilities but check-in was efficient and polite, the room was small but clean and functioned well, the bed...

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Helpful?
Thank Eaminna
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, It is always such a pleasure for us when our guests choose to celebrate their special occasions at our hotel, and I am delighted that your stay with us was so enjoyable. I am so pleased to hear that you enjoyed the comfort of our rooms and that our team was efficient and polite. I would like to...

Melbourne, Australia
Reviewed October 1, 2013

Great location, surrounded by lovely Georgian houses around 2 minutes walk, with cases, to Paddington station. Relatively small room, but very good quality and very well presented. Very friendly and helpful staff. Great selection of bistros etc nearby. If you're looking for a very comfortable, good value place to stay near Paddington, this is it.

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Helpful?
Thank Paul W
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear guests, Thank you for your recent review on Hotel Indigo Paddington and we were overjoyed to read you really had a great stay and experience with us. We do look forward to welcoming you back again soon, next time you may be visiting London. Kind regards Malcolm Linforth-Jones Group Operations Director

Bristol, United Kingdom
Reviewed September 23, 2013

I stayed for one night at Indigo and I must say I am impressed by the attention to detail of the facilities and the service I received. Here are some comments below: 1. The rooms arent massively spacious but new and cosy. The wall werent paper thin either. 2. There were plenty of complimentary drinks even including Pepsi and Diet...

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Helpful?
1Thank Lina1216
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guests, Many thanks for your recent review on Hotel Indigo Paddington and we couldn’t ask for a better review which we were overjoyed with. We do look forward to welcoming you back again soon. Kind regards Malcolm Linforth-Jones

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 

Additional Information about Hotel Indigo London-Paddington

Address: 16 London Street | Paddington, London W2 1HL, England
Location: United Kingdom > England > London
Price Range: $213 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Hotel Indigo London-Paddington England
Hotel Style:
#70 Romantic Hotel in London
#82 Family Hotel in London
#102 Business Hotel in London
#136 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Indigo London-Paddington staff and other travelers.
17 questions
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Questions? Get answers from Hotel Indigo London-Paddington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to barter a less-small room.”
JohnP146, 2 weeks ago | Read review
“Request a larger room. I had 212 and it was very good.”
ellent1, 3 weeks ago | Read review
“Try not to face the street.”
harryk574, 4 weeks ago | Read review
“Street side is best, nice view of some gardens and fun rooms”
802bobd, Apr 16, 2017 | Read review
“Higher floor if you are sensitive to corridor and stair noise”
SydneyDavid, Apr 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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