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Hotel Indigo London-Paddington

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#161 of 1,087 Hotels in London
Certificate of Excellence
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Hotel Indigo London-Paddington
Hotel Indigo London-Paddington
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1,771 Reviews from our TripAdvisor Community

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Showing 1,565: English reviews
Bristol, England
Reviewed August 1, 2013

Really handy for Paddington, this is a small but very up to date hotel. The room was a good size, bed exceptionally comfortable , the room was quite chic and came with free soft drinks with chocolate. Very friendly , helpful staff. My one reservation is the attached brasserie which seems to run out of things quickly

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Helpful?
1Thank Eddie O
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Mr. Herlihy, Many thanks for your feedback and kind review! We are so pleased you enjoyed the service, room design, comfy bed and complementary soft drinks at the hotel. It is a delight for us to know we made your stay enjoyable! Thank you also for the feedback on the restaurant; as we have had an extremely busy time...

Melbourne, Australia
Reviewed July 31, 2013

We stayed for 4 nights during July and chose the hotel primarily for it's proximity to Paddington Station and the Heathrow Express - the hotel is only a few minutes walk to the station. A number of tube lines also run through Paddington. An excellent boutique hotel - nice, well appointed (albeit small) room in a good neighbourhood. Front desk...

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Helpful?
2Thank Joe8181
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Joe8181, Thank you ever so much for your review. It is great to read that you enjoyed our convenient location and the vibrant surrounding area as well as our hotel. Certainly the Heathrow Express being a couple of minutes away from the hotel is a great asset for our guests, being able to get you to Heathrow terminals in...

Penzance, United Kingdom
Reviewed July 31, 2013

Staying at the Indigo made our trip to London a very happy one - lovely rooms, very comfortable beds and pillows - an oasis of calm with great service pitched just right, personal but not over-the-top. It is said that experiencing a difficulty reveals the true character of a place and we did have a problem with noise levels from...

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Helpful?
1Thank Eva S
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Eva S, Thank you for taking the time to review our hotel and for your feedback! It is always our utmost priority to make our guests as comfortable as possible and we are delighted we were able to resolve the noise issue during your stay. Many thanks once again and best wishes.

Reviewed July 30, 2013

First impression : was warmly greeted and hotel front desk despite small had a fresh outlook. Location : metro and buses were literally at the doorsteps of hotel lined with restaurants, fast food chains and pubs, so excellent! Room : we had the bigger room and it was so well designed for such a small space and we didn't feel...

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Helpful?
1Thank drmandymoore
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Drmandymoore, Thank you very much for your kind review. We are delighted you had a pleasant stay with us and we were able to offer you a great stay! Please do come back to see us again soon. With best wishes.

Atlanta, Georgia
Reviewed July 28, 2013

I found myself stranded in London, In the rain, after losing my train pass. So the circumstances of my stay at Indigo were not the happiest. However, the service I received - especially as a walk in - were absolutely five star. I had a great room, with a beautiful bathroom, with wifi and breakfast, for a very reasonable price....

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2Thank Kc B
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear KcB, Thank you so much for your review and A+++++++! We are so happy we were able to help and offer you a comfortable stay on a rainy London day! We would be delighted to be your home away from home again in the future. Best wishes from the team!

Bethesda, Maryland
Reviewed July 28, 2013 via mobile

This little boutique hotel just could not be nicer! When our taxi pulled up one of the staff ran out to greet us and help with our luggage. The staff could not be nicer. And very helpful. Our room was a lovely lilac color and modern and comfortable. The neighborhood is lovely and casual with many good restaurants. We had...

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Helpful?
1Thank Libralori13
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Libralori13, We can't wait to welcome you back to the hotel! We are so delighted you enjoyed you stay with us and that the team was able to make you feel at home. Thank you so much for taking the time to review our hotel. With best wishes.

New York City, New York
Reviewed July 27, 2013

IiMy husband and I stayed here Jult 21 thru July 26. It was our first time in London. Hotel Indigo/ Paddington is perfectly situated near Heathrow Express and the Underground. The neighborhood is safe. The cleanliness of the room is beyond belief. We were so happy. The room was very modern and had it's own terrace. The shower was a...

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1Thank AGAPEMOU25
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Agapemou25, Thank you very much for your lovely review! We are so glad you enjoyed your terrace room, the cleanliness, design, shower and size of the towels! Peter too says hello to you as well as the rest of the team. It is the greatest satisfaction for us to be able to look after our guests and provide them...

melbourne
Reviewed July 26, 2013

For a smallish London hotel this place came up trumps. It is in a fantastic location close walking distance to Paddington station and convenient to Kensington High Street. There are also lots of eating options close by. It is an old building that has been completely gutted and renovated.The rooms are modern yet cosy and space is used cleverly. The...

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Helpful?
Thank ddexter
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you ever so much for your review - we are over the moon than we surpassed your expectations and are so happy that you enjoyed our location, room and reception staff service. Thank you also for bringing to our attention the issue with the restaurant which we will ensure to get on top of this immediately. I...

Irmo, SC
Reviewed July 25, 2013

First let me say the hotel is in a great location, the room was nice, the staff was pleasant, and the complimentary bar was very nice. My average rating is a reflection of the great aspects of the hotel being partially offset by the staff taking what appeared to be the easy way out when presented by a difficult situation...

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Helpful?
Thank seeking_direction
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel and give valuable feedback. We are so happy that you enjoyed the location, room and staff manner during your stay. I have personally looked into the situation you have outlined in your comment and have been able to discern that you were actually upgraded from a...

London, United Kingdom
Reviewed July 25, 2013

This boutique-style hotel, part of the IHG family, is handily located for Paddington Station (Heathrow Airport is 25 minutes away by the Heathrow Express train) and the London Underground. As a result the theatres and restaurants of the West End are a short tube journey away, whilst Hyde park is just around the corner. The service from the reception desk...

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Helpful?
Thank Robin B
Linforth, Manager at Hotel Indigo London-Paddington, responded to this review

Dear Robin B, Thank you so much for your review. We are delighted you enjoyed our convenient location and were able to take advantage of the excellent Heathrow Express service. I would just like to add to your comment that the Heathrow Express takes 15 minutes to Terminals 1 and 3 and 4 minutes longer for terminals 4 and 5....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 

Additional Information about Hotel Indigo London-Paddington

Address: 16 London Street | Paddington, London W2 1HL, England
Location: United Kingdom > England > London
Price Range: $179 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Travelocity, Cheap Tickets, Agoda and Jetsetter so you can book your Hotel Indigo London-Paddington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Indigo London-Paddington England
Hotel Style:
#70 Romantic Hotel in London
#82 Family Hotel in London
#102 Business Hotel in London
#126 Luxury Hotel in London
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Indigo London-Paddington staff and other travelers.
17 questions
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Questions? Get answers from Hotel Indigo London-Paddington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room was facing the street to the northeast (Sussex Place), and it was perfect for us.”
  • Bathroom
  • Bedding
  • USB and other outlets, plus some ear plugs provided by the hotel
 of 5 bubbles 601kylen, 4 weeks ago | Read review
“Quieter rooms facing away from main road”
 of 5 bubbles bhavneetat, Jan 15, 2017 | Read review
“Ask for a room at the rear of the hotel to be certain of no traffic noise.”
 of 5 bubbles chris300153, Jan 11, 2017 | Read review
“Ask for a higher floor at the back to avoid street noise”
 of 5 bubbles GaryL165, Dec 29, 2016 | Read review
“Rooms on the 2nd floor and up have a view of the park.”
 of 5 bubbles oldmangamer, Dec 28, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question