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Hotel Indigo London - Paddington, an IHG hotel

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12 to 20 London Street Paddington, London W2 1HL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$194
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Free cancellation until 04/24/22
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Traveler (794)
360
Panoramas (9)
Room & Suite (657)
What is Travelers’ Choice?
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo London - Paddington, an IHG hotel
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#266 of 1,200 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Upon entering Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Kids stay free
Taxi service
Banquet room
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun terrace
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Green
Languages Spoken
English, French, Russian, Spanish and 11 more
2291Reviews26Q+A100Room tips
Traveler rating
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Popular mentions
Neil H wrote a review Jan 2
1 contribution
We were extremely disappointed with our recent stay at the “Indigo Paddington London” from 21st – 23rd September. The visit was to celebrate our 38th wedding anniversary and we had both been looking forward to it for a number of weeks. We arrived at the hotel at approx. 3pm and checked in we asked the receptionist if we could book a table for afternoon tea, that we had prepaid, we were told they are not offering afternoon tea at this time as the restaurant was closed for refurbishment. We then asked what time breakfast was served and were told if we wanted breakfast we would have to go to the Frankie & Benny café about two hundred yards up the road and they would issue us with a voucher. When using the shower on the following morning we noticed a crack in the base of the shower which had been temporarily repairs, when moving in the shower the base rippled with water under neither, we reported this to the receptionist who said, “we wondered why the ceiling in the room below you had a damp patch”. The receptionist was extremely helpful and said we better move to another room; we went upstairs and packed our belongings and went back to the reception. The girl said that the only room available was in the basement and showed us where to go. On entering the room straight away we noticed the smell of damp, the room had extraordinarily little natural light from a patio door which was not locked leading to an internal courtyard with a died pigeon (which looked like it had been there for several weeks), when I asked the receptionist if the patio door could be locked, I was told they couldn’t find the key. The first room we were in had no hair dryer, and the second room had no coffee machine and only one tea bag between two of us. We walked to the café for our breakfast on the first morning at 9.10, when we arrived, we were asked to wait outside in the que until a table was available, we ended up waiting 35 minutes before a table was ready for us. On the second morning we arrived earlier only to be told that they are full and couldn’t cope with the number of people from both hotels we were asked to come back in an hour, as we were due to depart that morning, we decided to eat somewhere else. We have stayed at a number of IHG hotels in the past and have been very satisfied, but on this occasion, we were very disappointed; No afternoon tea that we had prepaid, having to walk up the road for breakfast and being told to wait outside in the street until a table was available, and on the second morning No breakfast at all. I have written numerous emails to customer services only to be told to contact the hotel directly, I have emailed the hotel and telephoned on a number of occasions, but no one replied to the emails or returned my calls. We shall not be returning in the future
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Room Tip: Not in the basement
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Response from IHG Service, Owner at Hotel Indigo London - Paddington, an IHG hotel
Responded 6 days ago
Hi Companion610384, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the disappointment of not having your itinerary go as planned, and with the issues on your 1st and 2nd room. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate email and hope you respond soon. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
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Cristian B wrote a review Jan 2
Tenerife, Spain44 contributions15 helpful votes
Pleasant stay , rooms are ok , nice and tidy.Good breakfast to. Antonio from the reception it's been great, very attentive and helpful! The Hotel it's situated very close to Paddington station !......................................
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Date of stay: January 2022Trip type: Traveled as a couple
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Durham_Bloke_UK wrote a review Dec 2021
Durham, United Kingdom152 contributions134 helpful votes
As a Spire Elite member used points to book a room for my wife, her sister and kids for a trip to London for the weekend. I was really disappointed receiving my wife's comments on her return. It would seem that the room was in the cellar with little natural light and no opening windows. The TV had no remote (one was brought to the room though). There were no tea and coffee making facilities in the room, she went to reception to request some to be told by the receptionist that she should report it to someone. Is that not what she was doing reporting it to reception? They were not offered a welcome drinks on arrival either. I got the impression that because this was a priority club booking that they have tried to supply the minimum they can get away with and gave her a room that wasn't generally used, and the reason why there were items were missing from it. One a positive note though, she said most of the staff were helpful with regards to directions etc.
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Date of stay: November 2021Trip type: Traveled with family
1 Helpful vote
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Response from IHG Service, Owner at Hotel Indigo London - Paddington, an IHG hotel
Responded 2 weeks ago
Hi Durham_Bloke_UK, Thank you for taking the time to write us a review and for being a valued IHG® Rewards Spire Elite member. I am concerned to read about the issues encountered with the room allocated, the missing room amenities, no welcome drinks, and the service provided by our Front Desk staff. The experience you described certainly isn’t what we want for any guest. I'm sorry we fell short on this occasion. Our goal is to deliver exceptional service and comfortable accommodations to all of our guests. I would like to assure you that these areas will be given immediate attention by hotel management. Hoping that you'll give us another chance to win you over! Best regards, Jonathan A Case Manager IHGService
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Craig T wrote a review Dec 2021
12 contributions
Booked this hotel last minute through my IHG App and walked into the lobby to be greeted by Stan. Stan was more than helpful in booking and even upgraded our room to a Queen Suite. He also slipped us a few beer tickets which was more than welcoming hic! So we went upto our room Happy as Larry only for Stan The Man to ring us to tell us that a King Suite was available for us to use...Jackpot... just on this experience alone j will not be staying anywhere else in London again.. Top Draw and well done Stan.
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Date of stay: December 2021Trip type: Traveled as a couple
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Tracy C-M wrote a review Dec 2021
Rugby, United Kingdom14 contributions2 helpful votes
We’ve just had a 2 night stay at this hotel. Our room was compact, quiet and comfortable and had all we needed. It’s in a very convenient location very close to Paddington Station and Hyde Park. The staff were very friendly and helpful whenever we spoke with them.
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip: We stayed Monday to Wednesday and were on the top floor. It was nice and quiet and there is a...
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PRICE RANGE
$115 - $282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel indigo london paddington
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
64
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Frequently Asked Questions about Hotel Indigo London - Paddington, an IHG hotel
Which popular attractions are close to Hotel Indigo London - Paddington, an IHG hotel?
Nearby attractions include Paddington Station (0.1 miles), Diana Princess of Wales Memorial Fountain (0.2 miles), and The Swan (0.3 miles).
What are some of the property amenities at Hotel Indigo London - Paddington, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo London - Paddington, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo London - Paddington, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Indigo London - Paddington, an IHG hotel?
Conveniently located restaurants include Bel Canto Restaurant, The Victoria, and Mihbaj Café & Kitchen.
Are there opportunities to exercise at Hotel Indigo London - Paddington, an IHG hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Indigo London - Paddington, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Indigo London - Paddington, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to Hotel Indigo London - Paddington, an IHG hotel?
Many travelers enjoy visiting Churchill War Rooms (2.1 miles), Tower of London (4.2 miles), and Houses of Parliament (2.4 miles).
Does Hotel Indigo London - Paddington, an IHG hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Hotel Indigo London - Paddington, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.