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Hotel Indigo London-Paddington

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16 London Street Paddington, London W2 1HL England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (775)
360
Panoramas (9)
Room & Suite (649)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo London-Paddington
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#240 of 1,171 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Kids stay free
Taxi service
Banquet room
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun deck
Sun terrace
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Green
Languages Spoken
English, French, Russian, Spanish and 11 more
2266Reviews25Q+A100Room tips
Traveler rating
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Popular mentions
Gary B wrote a review Jun 16
1 contribution
Home from home.... We stay here on a regular occasion and we love the hotel, Especially the staff! Mr Witek who runs the bar/Restaurant I think is the most Welcoming person. He always looks after us and Goes the extra mile to make us all feel welcome. The Manager is also so lovely. I don’t know his name but he is so Professional at his job. This might sound like one of them reviews to big up all the staff But I can’t emphasise how awesome they are. Also the facilities are great / Rooms are spotless and in a great location.
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Date of stay: May 2021Trip type: Traveled on business
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Ed s wrote a review Apr 2021
Lowell, Massachusetts15 contributions16 helpful votes
How can you not love this place! The location is perfect, minutes from Paddington. I’ve stayed here many times, 100% satisfaction every time. Everyone is accommodating and friendly, they have helped me many times. It feels like home. Go to the restaurant and Mr. Witek (sp), absolutely the best. He is perfect. Helps with all my questions, great suggestions for menu. Arrived back late from a meeting, restaurant was closed, but he was more than willing to serve me. Give him a raise. I book this hotel because of him.
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Date of stay: April 2021Trip type: Traveled on business
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Louise wrote a review Jan 2021
Stourbridge, United Kingdom1 contribution
Visited the hotel on a weekend trip to London. Sign on the door to say check in at the adjoining Mercure as the hotels are owned by the same managing company. Check in was quick and efficient, with rooms ready for us to leave our bags. Rooms were clean and well kept and up to the usual indigo standards. Comfy bed and quiet surroundings made for a good night sleep. Had breakfast at the restaurant attached - Mr Witek is a real asset - gave attentive and friendly service. Breakfast was good value the right size and filled you up ready for the morning. Location of the hotel was a real benefit for us. It was handy for the tube and we were able to get around with limited line changes. Would definitely stop here again.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Hotel Manager LTH, Owner at Hotel Indigo London-Paddington
Responded Feb 4, 2021
Dear Imo1239, Thank you for choosing Hotel Indigo London Paddington and for sharing your kind feedback. The comments have been shared with the entire team, especially Witek who was very thrilled that your have recognized his excellent customer service skills. We hope to have the pleasure of welcoming you back again in near future. With kind regards, Stefan Mitsevski Operations Manager
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Stephen c wrote a review Dec 2020
Cramlington, United Kingdom772 contributions87 helpful votes
+1
i chose the Hotel as it was close to Paddington Station and was easy to find. Checkin was confusing as i entered via the Hotel Indigo and found no one on the desk, it was after about 5 min that a lady said you need to checkin with the Mecure Hotel which is part of the same building. I was told that my room had been upgraded, it was clean and well kept and you have to leave a deposit in case of damages which i have never had before! I was meeting a colleague for dinner which luckily we found that the restaurant closed at 20:30, which mean we felt that we where imposing on the waiting staff as we didn't arrive until 20:10, as the serving was hanging about so it gave the impression that we where an inconvenience by dining so late. I had a good nights sleep and breakfast was served in the room owing to local tier restrictions in place. In the room was only a couple of coffee pods and no tea bags,which was annoying as i didnt notice till the following morning. i also asked for my IHG points to be added which i was assured and still hasnt taken place.
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Date of stay: December 2020
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: i chose a room at the back of the hotel as it was quieter
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1 Helpful vote
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Response from IHG Service, Owner at Hotel Indigo London-Paddington
Responded Jan 13, 2021
Hello stephen c, I am glad you left feedback. Thanks for booking with us at our Hotel Indigo London-Paddington. It's our pleasure to host an IHG Rewards Club member. I know it is upsetting that we did not meet your expectations in terms of our check-in process and restaurant services. While we aim to provide excellent service, I am sorry you felt uneasy with the limited coffee pods and tea bags. Trust that I have informed our team regarding your review to make sure we always deliver satisfactory services. I am also sorry to hear that your IHG Rewards Club points were not credited yet. Please do not hesitate to contact our property at 44 020 77064444 or recp.indigo@lth-hotels.com for follow up. It's good to see you slept adequately. You deserve an effortless accommodation. We hope you'll allow us another chance to win you over! Cheers, June A. Case Manager IHGService
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Chris L wrote a review Sep 2020
Northampton, United Kingdom287 contributions124 helpful votes
This place is linked to Mercury next door and you have to go through a brasserie to check in at their desk. Room itself was clean and modern with comfy bed, small bathroom but main issue is the amount of amenities with only 2 milk / coffee pods on offer. It’s in a good location but I was unhappy that an advertised early saver booking was actually more expensive than standard rate.
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from IHG Service, Owner at Hotel Indigo London-Paddington
Responded Sep 28, 2020
Hi christopherlU7356DW, I am glad you left feedback. Thanks for choosing our Hotel Indigo London-Paddington! We are grateful to be your travel partner. I feel concerned that your stay was not comfortable due to the limited amenities and the rate booked. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I am glad the room received was up to your liking. I hope you will give us a chance by staying with us again to show that your unsatisfactory stay was an exception. Cheers, June A. Case Manager IHGService
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PRICE RANGE
$115 - $282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel indigo london paddington
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
64
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Frequently Asked Questions about Hotel Indigo London-Paddington
Which popular attractions are close to Hotel Indigo London-Paddington?
Nearby attractions include Paddington Station (0.1 miles), Diana Princess of Wales Memorial Fountain (0.2 miles), and The Swan (0.3 miles).
What are some of the property amenities at Hotel Indigo London-Paddington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo London-Paddington?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo London-Paddington?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hotel Indigo London-Paddington?
Conveniently located restaurants include Bel Canto Restaurant, Sheila's Cafe, and The Victoria.
Are there opportunities to exercise at Hotel Indigo London-Paddington?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Indigo London-Paddington?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Indigo London-Paddington?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to Hotel Indigo London-Paddington?
Many travelers enjoy visiting Churchill War Rooms (2.1 miles), Tower of London (4.2 miles), and Houses of Parliament (2.4 miles).
Does Hotel Indigo London-Paddington have any great views?
Yes, guests often enjoy the city view available here.
Is Hotel Indigo London-Paddington accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.