We have stayed in this hotel twice pre covid and it was fantastic one of the best in London. Unfortunately this last stay was very disappointing. The hotel although open did not feel fully operational in many areas. The food choices were so limited and menus were extremely small. Only one restaurant open in hotel and it's their 2 Michelin starred restaurant. In room dining and the rotunda bar had the same all day menu. The hotel seemed to struggle with gluten free options. Only one option offered in the rotunda was a salad. In room dining was worse i was offered the same salad i had earlier. A high end hotel with high end chefs could not think of a gf evening meal? In room technology in our suite was not working tv satellite signal was terrible. We were booked for 3 nights but checked out the following morning with no charge. We moved to another hotel in London. Staff were very apologetic and friendly although it wasn't their fault. Not sure who has decided in management to make such huge cutbacks that other London hotels have not. I would love to return here to be reminded of the wonderful service it once provided on our previous stays but until it is fully operational i won't be returning anytime soon. …
Honestly I was shocked with my experience after reading reviews. Yes, the place had probably just reopened after shutdown and was empty - but with no rate reduction to compensate for seriously reduced (cost saving) services it was very disappointing. I had booked 3 nights, but left after one and glad I did. Temperature checks on arrival were fine, check in took a long time and in the age of masks/social distancing I was shocked the otherwise pleasant front desk associate got into the elevator and walked us to the room - I think you either go all in with mitigation efforts or not at all and this was a mixed bag. The room (apparently am Amex upgrade) looked directly onto another building - very dark and disappointing. If the hotel is empty why not make it a pleasurable experience or at least offer a nicer room (I might have paid). The room was otherwise rather basic and of course gutted of the usual menus/bar etc a la COVID. The gym open but again meh. The big letdown the rotunda dining area which is a soulless void - the space, design (subjective of course but a lost opportunity) service and offerings left me scratching my head and frankly annoyed. We spent the one night and left - initial front desk staff wanted to charge a second night early departure fee but thankfully someone with common sense stepped in, did the right thing and we stepped out - and likely will not return. The location of course in the financial area other than proximity to the tower and bridge better suited to business but even allowing for this - hard to justify value under any circumstance and a bad experience. …
Maria Piscitelli was very helpful and incredibly efficient when making my reservation. This will be my second visit to The Rotunda bar/lounge, third visit to the Four Seasons: Trinity Square. During my previous visits, the staff were very attentive and delightful, the atmosphere was rather pleasant; making this one of my favourite places to visit with friends and family or even alone! Many thanks, Four seasons Staff. Luana
Four Seasons excellence at a boutique scale; rooms and public areas exquisite and you never feel like an ice cube in a tray. Location ultra convenient to tube, sight-seeing and running. Staff up to the usual 4S snuff.
Top notch hotel, with great service, and excellent location. Everyone of the service staff from housekeeping to the Conceirge and doormen exemplified the highest of service standards. Worth the extra costs if you want to be treated as royalty. Also the glass elevator was something to behold.
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