Wow. I can't say enough good things about this hotel. We decided to stay at The Four Season Hotel London at Ten Trinity Square for our recent stay in London as we were doing a number of things in and around the immediate area of the hotel so we thought we would give it a try. The hotel ended up serving as a perfect base for our stay as it is across the street from the Tower of London and within walking distance of a number of other sites yet, at the same time, very central to anywhere in London as the Tower Bridge tube stop is literally 1 minute from the hotel's front door. We arrived at the hotel around 12:30 p.m. from Heathrow after our flight from San Francisco. Although we arrived well before check-in time, our room was ready when we arrived. We booked an Executive Room as there were three of us travelling--myself, my wife and our 14 your old son. Check-in was quick and friendly. Perhaps most impressive was the fact that several weeks before our arrival I emailed the hotel asking about the possibility of some quiet space at the hotel late at night while I handled some calls back in the States so I did not have to disturb by wife and son while they slept. The hotel responded to my email with some suggestions by email which was great. When we checked-in, the staff not only noted my prior query but they literally walked me around the hotel showing me the various options...what a welcome! The room we were given was simply spectacular. It was huge with a massive walk-in closet and incredible bathroom. The pullout sofa was very comfortable and the king bed was the typical Four Seasons bed--the best in the business. The chairs were very comfortable and there was ample desk space to work. The wi-fi was exceptional. We received twice daily housekeeping service and they did a wonderful job cleaning the room--often while we were down at breakfast so the room was ready upon our return. Each night they would leave a little "gift" by the bed--an eye glass cleaning cloth, a leather holder for our cables and the like--a very nice touch. We enjoyed breakfast each morning in the Rotunda. Breakfast was excellent--we loved the fact that it was not a buffet but, instead, al a carte. Everything was fresh and delicious. We had drinks several nights in the Rotunda bar and the cocktails were also great. We ate dinner in the Chinese restaurant and it too was very good. Although the room, food, location and physical design of the hotel are excellent, it's the staff that really set the hotel apart. The hotel does not have too many rooms and so it has a real boutique feel and the staff go out of their way to remember you and your preferences. Every single interaction with the staff was pleasant and they really seemed to go out of their way to make sure our stay was perfect. While this is true with other Four Seasons at which we have stayed, the staff here really seemed to go above and beyond. London is home to some of our favorite hotels and, until now, we have always struggled with where to stay since there are so many great choices. I'm adding the Four Seasons at Ten Trinity Square at the very top of the list as our stay was simply perfect and we loved every aspect of it. I highly recommend staying here if you are looking for a well located, intimate, beautiful hotel with top notch service. Well done!…
Took my mother for afternoon tea at the four seasons trinity square. The hotel was luxurious and what you would expect for a four seasons property. Staff were polite and professional and most importantly down to earth and humble. The afternoon tea was good quality and delicious, again everything you would expect for from a luxurious world class four season hotel. I will definitely return to try the Asian restaurant sometime and highly recommend to friends and colleagues. Thank you four seasons!
I stayed here for 2 night. I had initially booked for a night but I missed my connection to Paris so I rebooked and stayed another night. The hotel looks absolutely majestic! The staff are very friendly and professional (as you’d expect in any Four Seasons). I ordered room service and it was great. Like every Four Season, you can just order stuff from their app (or WhatsApp) and it’s very prompt. On the day of my check out, my flight was at 10pm and I requested for a late check out which I was given (at 4pm). Simply great customer service and I will be back again
Amazing hotel in a historic building near tower of london. Service and staff is amazing. Great lounge bar with superb cocktails. Four seasons touch is everywhere.. comfortable rooms as well. While keeping all the historic elements, the hotel has good modern touch.
The Four Seasons Hotel London at Ten Trinity Square is located next to The Tower of London. A bronze marker at the entrance shows where it was allowed to start building, as this is the distance an arrow could fly (shot from The Tower) back in the days. Therefore, between this hotel and the Tower there are no other buildings. This is the third time we stayed here. Consistent 5 star level all the way on every level. In-room dining is excellent, rooms are perfect & well appointed. The atmosphere is lovely and friendly & attentive staff. Love the “Mei Ume” Chinese & Japanese cuisine restaurant as it serves some really good (authentic!) dishes. The old artifacts on display in the Rotunda make you realize how old this central spot in London actually is. Fascinating. There was a major oversight from the hotel in our room the last time, but after highlighting the problem it was dealt with quickly and adequately. They solved the problem by exceeding our expectations on how to solve it. That’s the essence of 5 star service in my opinion; if there is a problem, fix it by exceeding guests expectations. It’s not the “gold fixtures & blabla” what makes hotels stand out, but the overall feeling people take home with them after checking out….and coming back a next time. Excellent stay(s), on all accounts.…
The hotel is amazing from the moment you arrive. It's nestled in London so well that you can almost miss it. The food, the service and decor is truly magnificent. You need to make sure you bring your wallet as it isn't cheap as is expected but what you pay for is worth it. We stayed for two nights in a suite with an amazing taster lunch and I would highly recommend anyone to stay here. Service with a smile, nothing was too much trouble. We will visit again.
What an amazing hotel, of all the 5 star London hotels this is right up there with the best, the entrance and the smells as you enter are simply stunning. Throughout our stay the staff were excellent, the food at the Rotunda was amazing and sat relaxing listening to the pianist was exceptional. I opted to stay in the executive room this time which was a great spacious room, normally I’d stay in suites but I honestly don’t think you would need one given how spacious these are, I can honestly say these have the best beds and pillows I’ve ever stayed in. Excellent from start to finish and the Four Seasons has a new loyal customer in me.
Two lawyers from the USA were staying here and I met them for breakfast. I went for "The English Landmark" breakfast which was fantastic. Lots of choices of juices, bakery, cereals, fruits and full English breakfast with tea or coffee. This was served in the lovely Rotunda Bar and Lounge. It was facinating as I used to work in the building for the Insurance Broker that owned it before it became a hotel.
I was just very much in love with this beautiful property! The rooms are wonderful - the flair, especially with the afternoon tea was breathtaking! Can highly recommend it to not only for a quick business trip, but also for a leisure escape... thanks!
Phenomenal property! Amazing how the owners have taken this old insurance office building and converted it into an unbelievable hotel. We loved our stay here from the minute we arrived (thank you, Ricardo, you are the hardest and friendliest worker at any FS we have ever experienced) and the lovely reception team specifically Marine. Our room was perfect in every possible way and we almost hated to leave it but London was calling! It is handy to have a pub right across the street from the hotel and we enjoyed a few pints there during our stay. Breakfasts at the hotel were great with the most delicious eggs I’ve ever had. Unbelievably creamy! We spent an afternoon at the spa including a dip in the pool which - just to take a pic or two - is worth visiting because it’s so cool. While the spa treatment was very mediocre, spending time at the pool was very relaxing. We loved our stay here so much and can’t imagine staying anywhere else in London. It already feels like our second home.…