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We stayed for one night on 16th December. Allegedly all the rooms were taken in the main building and so we were given a room around the corner in an 'annex' ... Classic 'bait & switch'. The first room had a blocked sink and was...More
I stayed in So sienna for 5 weeks and there is absolutely nothing I could complain about. Stuff was really friendly. My room was very clean and nice and cosy. There is a nice garden area in front of the building. I had an amazing...More
I stayed for 9 nights with my 6 year old. The deluxe room was a good size and comfortable but the carpet was heavily stained and gave an awful first impression, especially when it is described as 'luxury'. The shower was awful as it is...More
I had made a reservation several weeks earlier, but upon arrival, was told there were maintenance issues, and that if I wanted lodging in London, I'd have to travel to one of their affiliated locations. Supposedly, they could not contact me via email because they...More
Avoid this hotel. It is an absolute disaster. For a start, it doesn’t look anything like the photos, in real life it looks insect infested, filthy, and crumbling. More like a one or two star hotel than a four. The staff are also extremely rude...More
Response from rainbowbright23 | Reviewed this property |
I had over £500 taken from my bank account through Booking com by this hotel, 2 weeks before Christmas. They will not cancel the rooms I booked and refuse to see that they have done anything wrong. I cancelled the rooms with... More
I had over £500 taken from my bank account through Booking com by this hotel, 2 weeks before Christmas. They will not cancel the rooms I booked and refuse to see that they have done anything wrong. I cancelled the rooms with 24 hours of booking them due to unforeseen circumstances and my money was stolen the very next day.