citizenM Tower of London Hotel

citizenM Tower of London Hotel

Room with a View
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Room & Suite (376)
canteenM
Dining (148)
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About

4.5
#328 of 1,129 hotels in London
Location
4.8
Cleanliness
4.6
Service
4.5
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Say 'good day' to citizenM Tower of London, where affordable luxury meets smart tech in the historic heart of London. You’ll find us a 10 minute stroll from the financial district, with Tower Bridge five minutes away - and the Tower Hill tube station right below us. All bedrooms have wall-to-wall windows and beds (add a spectacular Tower view for a tiny extra fee). Also in your room - power shower, smart TV with a free movie library, superfast free Wi-Fi (sorry, no kettles). After every stay, every room gets a deep-clean worthy of a BRIT Award. Go completely hands-free with room controls by using our free app or the bedside MoodPad tablet - they cover everything from blinds to temperature and TV channels. Downstairs, an enormous living room and 24/7 kitchen are yours to enjoy - food, drinks, cocktails, art, books and ultra-comfortable Vitra furniture. Upstairs on the 7th floor, you'll find our cloudM rooftop bar - the views alone are to die for, and the cocktails are even better. Our hot & cold breakfast buffet comes with unique local treats, familiar favorites, and healthy options for everyone — including vegans and vegetarians. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
24-hour front desk
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Rooftop bar
Meeting rooms
Photo copier / fax In business center
Non-smoking hotel
Shared lounge / TV area
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Flatscreen TV
Extra long beds
Bath / shower
Housekeeping
Safe
Telephone
Wardrobe / closet
Laptop safe
Private bathrooms
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quirky Hotels
River View
Languages Spoken
English, French, Spanish

Location

40 Trinity Square, London EC3N 4DJ England
4.5
4.5 of 5 bubbles4,778 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The citizenM Tower of London Hotel boasts a modern, funky atmosphere and tech-friendly rooms that have won over guests with their cleanliness and innovative design. Nestled in a prime location, the hotel offers stunning views and convenient access to local attractions, although room sizes have been a point of contention for some guests. While the high-tech amenities and rooftop bar receive commendations, opinions on value diverge, with a number of travelers questioning the price point given the basic offerings and additional charges. Despite some reports of slow service, the staff’s friendliness is often highlighted.
Location
Convenient
Atmosphere
Hip
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Noise level
Mixed
Service
Inconsistent
Amenities
Well-appointed

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4,778Reviews52Q+A100Room tips
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  • 148
  • 104
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Detailed Reviews
Stuart wrote a review Sep 2020
London, United Kingdom20 contributions4 helpful votes
+1
5.0 of 5 bubbles
Wow! Wow! Wow! I have to start this review with a triple WOW!! The reviews, photos and comments do not do this hotel justice!! This is without a doubt the only hotel I will be staying at on future trips! The hotel itself is swish, modern and if you are a fan of fancy technology then this is the hotel you have to stay in! Each room is controlled by a “MoodPad” that allows you to control the lights and heating plus ambient mood lighting and the television! The television itself deserves a 5 star review! It has in built Hollywood style movies that you would pay a small fortune on Sky Store for plus a range of adult movies for those with a more specific interest! Breakfast is available for £12.50 per day and the selection you get is nothing short of extraordinary!! You can then sit in the beautiful modern lounge and read a book or just enjoy the music and cultural hubbub of the morning! You can visit the breakfast bar as much as you like too! The entire hotel has fast unlimited and free WiFi, a power shower and water stocked in the mini fridge. It offers a small amount of rooms with “tower of London views” and the picture in this review shows just how wonderful that view is! It is a 20 second walk from Tower Hill underground and a 2 minute walk to Fenchurch Street station as well as a 10-15 minute walk to Covent Garden and Drury Lane. I cannot recommend this hotel enough and I’ll be back very soon!!
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Date of stay: September 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eyekaytoo wrote a review Feb 2020
Leverkusen, Germany3,001 contributions814 helpful votes
4.0 of 5 bubbles
I have been to this hotel on three different occasions when visiting London now. It's fine for a single traveller. It's nicely located near the Tower Hill tube station and enough buses pass by if you prefer that form of transport to get around. I also like the fact that there are plenty of pubs and restaurants nearby - in fact I preferred to have breakfast in a nearby pub which was considerably cheaper than at the hotel.

My room this time was identical to the ones on previous visits. It was compact and had some nice features including the atmospheric mood lighting and an efficient shower. The double bed was in the window alcove - only accessible from the room side. The large, flat screen telly was on the wall at the bottom of the bed. Free bottled water was available in the tiny fridge which I appreciated. Other than that I really did get the impression that I was staying in a rather snazzy and modern prison cell.

Service was good when I needed it. I arrived early and was told that I could store my luggage until the room was ready for me later that afternoon. Fair enough. On the Sunday morning my return flight home was cancelled owing to the storm Ciara and I was relieved that I could extend my stay in the same room once having re-booked via booking.com.

This isn't a bad place for solo travellers. If travelling with the family I'd probably choose to go somewhere with bigger rooms.
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Date of stay: February 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Vanessa L wrote a review Feb 2020
47 contributions45 helpful votes
5.0 of 5 bubbles
Hubby and I stayed in room 503 for two nights. Room was comfortable and stylish. Shower was instantly hot and the range of bath products though limited were just what we needed. Towels were soft and the room was clean. Room was well insulated and the blinds were brilliant as we could sleep in till after 9am and weren’t bothered by the sun.
Check-in was fairly straight forward. Lounge though a tad noisy was spacious and comfy. Bed was comfortable and our extra pillows were brought up within the hour. We didn’t try the breakfast but the tea and coffee we ordered were good.
We would definitely stay again. Ask for a high room if you want a view of the Minories.
I did think some of the staff did not understand English well but they were friendly and helpful.
Outstanding value.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve wrote a review Feb 2020
Alness, United Kingdom107 contributions53 helpful votes
+1
4.0 of 5 bubbles
We'd never stayed in a CitizenM before but we had experienced similar styles of hotels before. Following a recommendation of a good friend however and booking during a savings event we decided to give the Tower of London Hotel a go and it did not disappoint.

As you can see from the photos we booked a tower view which looks stunning during the day and the night.

The staff were extremely polite, professional and welcoming and the cleanliness extremely high. The only real downside to the location however is the late night posers in their lamborghinis racing past...whuch may not be an issue if you're a heavy sleeper but something to keep in mind (not that it's something thr hotel can really deal with, other than increase acoustic insulation or sound baffling / dampening.

All in all however it was a fantastic stay and a hotel we'd be happy to visit again in the future.
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Date of stay: February 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
misterandi77 wrote a review Feb 2020
Cardiff, United Kingdom6 contributions9 helpful votes
4.0 of 5 bubbles
I stayed in London from Sunday the 26th to Tuesday the 28th was travelling solo for a concert. After discovering CitizenM years ago I’ve loved staying with them many times at Tower Hill, Bankside, Times Square in NYC and Paris but this time I was left a little under whelmed.

Normally it’s great and I love the experience but this time Tower Hill felt overwhelmed with business men over breakfast conducting meetings and clogging up table space with laptops and books for their meetings. I wouldn’t normally mind but when it’s 9:30 you’ve paid for the breakfast and the table space is limited because over-run business meetings when you’re having breakfast.

I shared a large table with 7 business men who gave me death stares when I sat down at the shared table, I didn’t realise it was an open door policy for everyone to use the lounge as a free for all meeting space even at 9am. I wouldn’t mind if there were set times but it feels they capitalise on their space at the expense of guests.

At lunch time a group of ladies who were collecting donations for charities outside Tower Hill tube station came in minus their tabards and took over the large sofas we were resting on taking their sandwich packs out and drink cartons and asked us if we wouldn’t mind shuffling up a little to make room for them? Again didn’t realise it was an open door policy where you share the amenities with everyone from outside?

Just a shame you pay £240+ for a few nights at your favourite hotel and find they now allow all the locals to come and put their feet up and have run of the lobby area for meetings I wouldn’t mind so much if it was after breakfast had closed but certainly changed my opinion on staying there again.
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Date of stay: January 2020
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: Don’t pay for the view of the tower when you can go to the cloud bar on the top floor and get it...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HampshireNick wrote a review Jul 2020
Hampshire, United Kingdom109 contributions115 helpful votes
4.0 of 5 bubbles
Yes, the rooms are compact, modern quirky and compact. And very well designed. A king size bed fills the whole width of the room below the window, taking up perhaps 40% of the room. The shower and toilet are in a translucent pod, the basin is in the body of the room. An iPad (yes really!) controls TV, heating, blind and even the colour of the light from the shower pod.

Downsides - well, the free WiFi May be excellent, but it’s not password protected. In this day and age? If there is secure WiFi, there was no indication of how to access it.

And - the decision has been taken not to put tea and coffee making facilities in the rooms. I’m sorry, but waking in the morning a shot of caffeine makes all the difference before ambling down to breakfast. To me that is a real omission in the UK - it’s expected here.

But would I stay there again? Most certainly.
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Date of stay: July 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DonnieFaeGlesca wrote a review Jan 2020
Majorca, Spain26 contributions52 helpful votes
4.0 of 5 bubbles
Atop the Tower Hill tube station make this an easy access hotel with interesting quirky internal design. Although it can be seen from the website photos we hadn’t expected the room to be so small, taken up almost entirely by the huge comfortable wall to wall bed. Great if you’re alone but inconvenient if you have to climb over your partner to get to the loo. We had hoped we could sit and enjoy our extra cost Tower of London view whilst enjoying a drink by our room window. Not possible, you have to go to the 7th floor sky bar to do that, which is very nice.
The iPad room controls are an unnecessary gimmick and would not allow independent control of the light in the loo so all of them had to go on even in the middle of the night. The free movies were a welcome addition.
The breakfast was good with a wide selection on offer but only scrambled eggs,no other options.
The differentiator from other similar hotels was the staff. Without exception they were pleasant, helpful and always smiling. Thanks to them we’ll probably return.
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Date of stay: January 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
j0hnh111 wrote a review Apr 2021
1 contribution
5.0 of 5 bubbles
I stayed at the Tower of London CitizenM for 3.5 months between Jan and April 2021 due to relocating to the UK. The staff all really made it a surprisingly enjoyable stay. They were all naturally easy going but professional, they all made me feel really welcomed; nothing seemed to be too much trouble and they were all very engaging to chat with. The team at the Tower of London really are a credit to the company!!!
The rooms were cleaned thoroughly on a regular basis and all had cool iPad controls for the lights, TV, blinds, air conditioning etc. Some rooms are quite small but the entire ground floor is a lounge area with very stylish chairs, sofas, tables etc to relax on and watch TV, read a book, do some work etc.
I'd highly recommend staying and I will definitely return at some point! Thank you again to all the Tower Bridge team!
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Review collected in partnership with this hotel
Date of stay: April 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Blanca Poveda, Other at citizenM Tower of London Hotel
Responded May 4, 2021
Dear citizenJohn, It has been our absolute pleasure to have you with us for over 3 months, We really felt you as part of the citizenM family, we are still talking about you and anecdotes we have all had with you, I speak for all the team saying that we are all very glad to have met you and you are always welcome, we actually hope you visit us when our living room and cloudM bar are buzzing again, Keep in touch, citizenBlanca
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Russ676 wrote a review Jul 2021
Glasgow, United Kingdom304 contributions410 helpful votes
5.0 of 5 bubbles
Had a couple of days in London recently to celebrate a special birthday for my wife and we stayed in the Citizen M at Tower bridge. Great location and paid a little bit extra to have a view looking on to the Tower of London, so glad we did.

If you book through the app you get a better deal and also a free drink at the bar on the top floor and in fact this hotel was less expensive than some Premier inns we looked at. The rooms are quite small but perfectly formed and ultra modern. You work everything in the room such as lights, blinds, tv, mood lighting (which we loved) through an I pad in the room although you can operate the lights, tv and the blinds by switch. There is also a little fridge in the room which is great.

The staff are so friendly and helpful and went out of their way to make our stay enjoyable. The hotel location is great, loads of bars and restaurants near by and getting around London is easy since Tower Hill underground is right at the hotel. The hotel does not take cash and also remember when travelling on the train or tube to tap in and out of each station you arrive at or depart from with your contactless bank card. An employee at the station said that this is cheaper than buying actual tickets.

Drinks are expensive in the hotel as they are everywhere in London with the exception of a Wetherspoons nearby.

All in all a great stay and I would thoroughly recommend this Citizen M to anyone.
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Review collected in partnership with this hotel
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WATTERS wrote a review Jun 2022
Glasgow, United Kingdom18 contributions2 helpful votes
5.0 of 5 bubbles
This is by far one of the best hotels I’ve ever stayed in, the decor is modern, quirky and youthful, and not like any other traditional hotel. It’s location is brilliant right next to Tower Hill tube station and with landmarks like The Tower of London, Tower Bridge and the Shard all nearby.

Check in was fast and contactless with helpful staff at hand if you need it. Rooms are compact but cleverly designed so that you have more than enough room to store your belongings, with a iPad being the rooms main control panel, being able to change the lights, temperature, open/close blinds, play music, change the TV channel, order room service as well as see local information about the area and hotel. We paid extra for the River Thames view and it the best decision ever! The windows are large and I enjoyed looking out them and watching busy london go by for minutes on end. The bathroom is also cleverly designed to fit well into the room and overall I have no concerns regarding it.

There is a rooftop bar which is massively underestimated as the views from the top are amazing, whilst the drinks aren’t to my personal taste the bartenders were friendly and loved having a chat.

The CitizenM is more on the pricey side but if you want to go away for a weekend in london and go all out this is the one for you!
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip: Definitely worth paying for that view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HannahG1408 asked a question Apr 2024
Manchester, United Kingdom331 contributions37 helpful votes
Hi, can somebody please tell me how much early check in costs? Thank you.
Answer from aprince707
Pleasant Hill, California169 contributions137 helpful votes
Yes you can.
Answer from Marlen Z
London, United Kingdom1 contribution
Well in all fairness, a power cut is definitely in the power of a hotel (not!). This is very unfortunate of course, but surely the hotel itself didn’t plan it just to p…it’s visitors off.
Pomds asked a question Feb 2022
Raleigh, North Carolina90 contributions39 helpful votes
Is there much noise from adjoining rooms? Doors slamming, etc?
Answer from juliemorgan98
1 contribution
My husband and I have stayed at least 3 times and have never been disturbed by any noise such as doors banging. The beds and mood lighting are so good we get a fab nights sleep and wake very happy. The same way we went to sleep. In all fairness we have never been next to the lifts so cannot comment on any potential noise there. The lifts are high tech and silent though. Hope this helps. Enjoy 🤗
Holidaysnfun73 asked a question Jun 2021
Newcastle upon Tyne, United Kingdom829 contributions120 helpful votes
Can non residents book the roof bar for cocktails ?
Answer from JDWCRZ
London, United Kingdom12 contributions17 helpful votes
Yes you can
Emma J wrote a tip May 4
23 contributions1 helpful vote
5.0 of 5 bubbles
"London tube station Tower of London straight beneath the hotel. Hugely convenient"
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MartinDBaker wrote a tip Apr 2024
Rotherham, United Kingdom87 contributions63 helpful votes
5.0 of 5 bubbles
"Take the stairs it’s quicker than the lifts. Get to breakfast before 0730"
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MiffysMum wrote a tip Mar 2024
Manchester, United Kingdom96 contributions51 helpful votes
2.0 of 5 bubbles
"Book a different hotel"
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Dayana Arroyo Ch wrote a tip Mar 2024
Alajuela, Costa Rica196 contributions30 helpful votes
5.0 of 5 bubbles
"Near ground , metro"
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Byron d wrote a tip Mar 2024
New London, Connecticut9 contributions
5.0 of 5 bubbles
"Breakfast buffet not worth the price, coffee is great and pastries you can grab at their cafe."
Read full review
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PRICE RANGE
$175 - $327 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonCity of London
NUMBER OF ROOMS
370
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITIZENM TOWER OF LONDON HOTEL - Updated 2024

Frequently Asked Questions about citizenM Tower of London Hotel
Which popular attractions are close to citizenM Tower of London Hotel?
Nearby attractions include Tower of London (0.2 miles), Axeperience (0.1 miles), and Ceremony of the Keys (0.2 miles).
What are some of the property amenities at citizenM Tower of London Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at citizenM Tower of London Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at citizenM Tower of London Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to citizenM Tower of London Hotel?
Conveniently located restaurants include Devine Restaurant Coffee Bar, Florattica Rooftop London, and Kilikya’s Gastro Cocktails & Lounge.
Does citizenM Tower of London Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at citizenM Tower of London Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to citizenM Tower of London Hotel?
Many travelers enjoy visiting Houses of Parliament (2.2 miles), Tower of London (0.2 miles), and Churchill War Rooms (2.3 miles).
Does citizenM Tower of London Hotel have any great views?
Yes, guests often enjoy the river view available here.
Is citizenM Tower of London Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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