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The Franklin - Starhotels Collezione

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24 Egerton Gardens, London SW3 2DB England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (209)
Room & Suite (125)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#247 of 1,164 hotels in London
Location
Cleanliness
Service
Value
Travelers' Choice
Set in an elegant Victorian building nestling in the lush beauty of the private Egerton Gardens, The Franklin combines the warmth of a private home with the impeccable service of a luxury hotel. The hotel was refurbished by celebrity designer Anouska Hempel, whose work has helped create a temple to hospitality. Here, the charm of an English house meets the magic of Italian design, and the result is a unique, original style that has transformed The Franklin into one of the most outstanding 5-star boutique hotels on the London scene. Its common areas are embellished with sumptuous Italian velvets and silks, exclusive furnishings in grey tones and sophisticated decorative objects. Every one of the 35 spacious rooms and suites is a distillation of elegance and style. Flooded with natural light, tastefully decorated and boasting the finest contemporary comforts, they are sure to live up even the most demanding expectations. Most offer views of Knightsbridge or the lush green of Egerton Gardens. The Franklin Restaurant offers a superb gastronomic experience created by Michelin-starred Chef Alfredo Russo. The Franklin Bar is a stylish, Gatsby-esque world, a wonderful place to enjoy a Martini cocktail or a glass of Champagne. The Franklin offers very high standards of personalized service with Les Clefs d'Or Concierges, 24-hour room service and a team dedicated to organizing unforgettable experiences for the guests. The hotel also features a spectacular hammam, a fitness center, and a cozy library.
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Room & Suite (125)125
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Conference facilities
Paid public parking nearby
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Children Activities (Kid / Family Friendly)
Highchairs available
Taxi service
Meeting rooms
Hammam
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Soundproof rooms
Air purifier
Bathrobes
Room service
Safe
Telephone
Laptop safe
Wake-up service / alarm clock
Minibar
Electric kettle
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Boutique
Languages Spoken
English, French, Russian, Spanish and 6 more
Hotel links
Special Offer:Package deal

Location

Full view
100Great for walkers
Grade: 100 out of 100
154Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
180Reviews0Q+A27Room tips
Traveler rating
  • 140
  • 26
  • 6
  • 3
  • 5
Time of year
Traveler type
Language
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Popular mentions
Seton wrote a review Sep 2020
Denver, Colorado6 contributions6 helpful votes
We stayed at The Franklin in early January, and it was simply the best hotel experience I've had in a very long time. As one of the Small Luxury Hotels of the World participating in Hyatt's World of Hyatt rewards program, I was able to book this stay with Hyatt points. In addition, The Franklin observed my Globalist status and extended to me all of the status benefits, which doesn't always happen at SLH. Their attention to detail, willingness to help, and insistence on maintaining a beautiful, relaxing environment were exactly what we needed on our vacation. Every time we returned to the hotel after a day out, the staff remembered us and our names. I always hate asking for special accommodations at hotels because I know it's a pain for the staff, but when we mentioned that we had a very early flight on the day we were departing, they offered to get coffee and breakfast boxed up so we could eat/drink on our way to Heathrow. I cannot say enough great things about this place. It is a bit off the beaten path, but as long as you're willing to taxi/Uber/walk a bit to the Tube to get around London, it's an excellent place to stay.
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Date of stay: January 2020
1 Helpful vote
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Roush c wrote a review Mar 2020
England, United Kingdom388 contributions71 helpful votes
+1
Overall I was very happy with the stay. Pros : The hotel is romantic & luxurious. Service was 10/10! Quality of bedding and towels were high quality. Clean. Rooms were spacious! They provided turn down service,with complimentary bottled water, free mini cookies. Provided umbrellas Close to the underground station and Harrods Cons: Tv was too small and too low down for the room, Air conditioning was weak! Did not cool the room down at all. We then slept with the windows open, which cooled us down. Bed wasn’t sturdy. Hammam smelt really damp (quite off putting) Ordered pizza on room service! Really poor! Came slightly warm and hardly any cheese with a thick thick base. We did not eat it (they took the charge off) Breakfast I ordered avocado toast with poached egg! Very very small portion and was not worth the price. Would I stay here again, yes I would but would not eat at the hotel.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from NicolasEsclapez, Manager at The Franklin – Starhotels Collezione
Responded Mar 9, 2020
Dear Roushc, Thank you very much for taking the time to review your stay at The Franklin Hotel. I do appreciate your nice comments about the cleanliness, the great service provided and your overall room experience. However may I kindly ask for your contact details as I would like to discuss the "cons" you mentionned above. My email is : n.esclapez@starhotels.com Looking forward to your reply and to welcoming you back very soon. Kind Regards, Nicolas
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Leightravelbabe wrote a review Feb 2020
Leigh on Sea38 contributions42 helpful votes
We stayed here at the weekend and loved it. Wasn’t sure how I would feel about all the mirrors but I could not have been more wrong. It works. Decor very stylish. And the staff could not have been more helpful. Simple things that mean a lot as I get older : FANTASTIC hairdryer in room. I have stayed in far more expensive hotels and this often lets them down. Good magnifying mirror in bathroom ! Yes I am that old! Ha ha! penhaligons bathroom products. Attention to detail means a lot. we will be back
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Date of stay: February 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from NicolasEsclapez, Manager at The Franklin – Starhotels Collezione
Responded Feb 27, 2020
Dear Leightravelbabe, Thank you for taking the time to review your experience at The Franklin Hotel London. We are glad that you enjoyed the decor very much and that the staff exceeded your expectations throughout your stay. We all look forward to welcoming you back very soon. Kind regards, Nicolas
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Smolo wrote a review Feb 2020
London, United Kingdom23 contributions10 helpful votes
Booked for a romantic lunch at the The Franklin Restaurant on a rainy February Saturday. We were absolutely delighted with the service from Danilo and his team, the delicious food and the stunning surroundings. We had the three course lunch menu which was not only sublime but excellent value and came with lots of little surprises! We are looking forward to our next visit already. A hidden gem in London!
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Date of stay: February 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from NicolasEsclapez, Manager at The Franklin – Starhotels Collezione
Responded Feb 24, 2020
Dear Smolo, Thank you for visiting The Franklin Restaurant by Alfredo Russo and for leaving such a nice review about your experience with us. We are happy to read that you found the food delicious and the decor stunning. I certainly will pass on your lovely feedback to both Danilo and Mirko our Head Chef. We all look forward to welcoming you back very soon. Kind regards, Nicolas
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Chad2014 wrote a review Feb 2020
Gainesville, Florida204 contributions126 helpful votes
We spent a night here. The location is awesome, especially for the museums! The interior is beautiful, the rooms are fancy but not large. What really stood out was the service. We did not encounter a single employee who did not go out of their way to make our stay great. The very friendly concierge was especially helpful. As hyatt reward member they even gave us free breakfast which was completely unexpected! Thanks for our stay!
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Date of stay: December 2019
Rooms
Service
2 Helpful votes
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Response from NicolasEsclapez, Manager at The Franklin – Starhotels Collezione
Responded Feb 24, 2020
Dear Chad2014, Thank you for your lovely review about your stay at The Franklin Hotel London. We are delighted that you found the location convenient close to the major attractions and near the museums. Thank you for also mentioning the staff and service that "stood out", I am glad that we managed to exceed your expectations and I certainly will share your nice comments with my team. Thank you again for choosing us and we all look forward to welcoming you back to The Franklin very soon Kind regards, Nicolas
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PRICE RANGE
$346 - $754 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandLondonChelsea
NUMBER OF ROOMS
35
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Frequently Asked Questions about The Franklin – Starhotels Collezione
Which popular attractions are close to The Franklin – Starhotels Collezione?
Nearby attractions include V&A - Victoria and Albert Museum (0.2 miles), Albert Memorial (0.2 miles), and The London Oratory (0.06 miles).
What are some of the property amenities at The Franklin – Starhotels Collezione?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Franklin – Starhotels Collezione?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at The Franklin – Starhotels Collezione?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Franklin – Starhotels Collezione?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to The Franklin – Starhotels Collezione?
Conveniently located restaurants include Honest Burgers, Claude Bosi, and Hawksmoor Knightsbridge.
Are there opportunities to exercise at The Franklin – Starhotels Collezione?
Yes, guests have access to a fitness center and a sauna during their stay.
Does The Franklin – Starhotels Collezione have an airport shuttle?
Yes, The Franklin – Starhotels Collezione offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Franklin – Starhotels Collezione?
Yes, dry cleaning and laundry service are offered to guests.
Does The Franklin – Starhotels Collezione offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at The Franklin – Starhotels Collezione?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Polish.